A New Century Transportation.

«Please, DO NOT use this company. I work for a church in the South San Jose area and we booked two different student events with these guys about three months before the first trip. When we booked with them, they took half of the payment for each trip totaling $ 1700. I talked with Jerry (the manager) and wanted them to bill me at the end of the trip for the whole thing but he insisted they need half up front. I had talked to the receiptionist a few times also before the first trip to work out the details. The day of the first trip came, and I got a phone call at 8:30 AM from one of the student pastors at our church, and he said the bus was not there yet. The bus was suppose to be there at 8 AM. I finally got a hold of the receiptionist around 10 minutes to 9 AM and she told me that the bus was not coming. She asked if Jerry had gotten a hold of me the day before and I told her no. THE DAY BEFORE? ?? ?? They have a policy that you had to cancel 72 hours before the first trip for a full refund. Doesn’t this go both ways? We had to scramble to find another bus company. Fortunately we found one and they loaded us up and we left 3 hours late. For the three hours we had 35 students and about 15 parents standing around waiting for the problem to get resolved. A couple days later we called and finally talked to Jerry again and he so graciously said he would refund all the money back for both trips as we decided to cancel the second trip. We called a few times after that to try to get the money refunded but he never refunded us the money. I had to go thru my credit card company and get the charges reversed that way. SSSOOOOOOO I will not give this company any good reviews nor would l recommend them to anyone or tell anyone to use them.»

Stay away at all costs, and don’t get lured by their cheaper price!
We hired this company in 2 consecutive years in order to transport a big group of young adults to a campsite for a summer camp. In both years we had problems with their 27 seater buses. The buses broke down due to issues like overheating, uncharged battery/​alternator problems, transmission problems and others. This year was the worst and 2 out of 4 buses broke down to and from the campsite. The buses mechanics are in a REALLY bad shape, they don’t maintain them well, the tires are bold and a sudden break on a wet road can get the buses ice-​skating.

To give them one star is a travesty. The morons, Michelle and Raul, do not have a clue how to run a business. We booked them for our wedding transportation 5 months early for $ 1200.00. When I called to confirm our itenerary, they told me they couldn’t «find» my contract. After I resent them confirmation of the signed and sent contract, they all of a sudden said they were going to charge me an additional $ 700.00 because «they made a mistake»!! After having to communicate with someone uneducated and barely speaking english for an hour about contracts and the law, they told me to F**k off and they would not honor the contract. These people are slime. Complete lack of business savy and customer service. I wouldn’t trust them with my worst enemy. I’ll see them in small claims court!!! Oh, BEWARE… they are now called Value transport. Sounds like they are hiding from their reputation!!!

Stay Away!
I have used this company many times for airport travel and had no problems. However, when it comes to wedding events STAY AWAY. They were late, forgot some of my wedding party, and did not know how to get to the destinations. After we got back from our honemoon, we called to complain. Amazingly, the owner had the nerve to ask why we didn’t complain on our wedding day or the next day, (Our honeymoon) What a joke! Do I need to say more! In the end and after a 45 minute phone call explaining what happened, in which the manager argued with me, he finally gave me a free ride to the airport, a $ 70 fare. Not very impressive when I trusted this company with such an important day.

Be careful with these guys. Their buses are terrible and old, their customer service is garbage, their drivers don’t speak English, don’t print directions in advance, and get lost!
I hired them to take us from San Jose to Sonoma Valley for a wine tasting tour the day before my wedding. The picked us up on time, however, the bus was nasty. The seats were dirty, the toilet didn’t work and not that it mattered since there was no toilet paper or running water to clean up with!
It took us longer at each winery stop because the 40 passengers needed to use the toilet before we got back on the bus. We had to cut one of the wineries from our tour to make it back to San Jose at the scheduled time.
If that wasn’t bad enough, our driver took the worst possible route from San JOse to Sonoma driving through Downtown SF vs. going up the 880. On the way back, the driver got lost and took over 2 hours to get us home.
So in the end, despite cutting back on our winery tour we still got back to back to San Jose an hour late. The people at New Century had the audacity to charge me $ 99 extra for that one hour. I explained to the company that we were late because of the broken toilet and the driver getting lost. He told me that was my problem and that he had already had my credit card number and would charge me for the extra hour.