A is for Apple, Inc

I have been trying to obtain services for speech therapy for my son with this company for almost one month and, to this day, I have not received an appointment for an evaluation. I have left numerous voice messages to not one but two of their intake coordinators and I haven’t gotten ONE call back yet. And from reading previous reviews, it looks like I am not the first one to experience something similar. I basically give up with this facility. HORRIBLE!

They are an amazing company. My son has done very well in speech therapy and ABA. We have been working closely with Rachel (ABA supervisor) she has become indispensable to us. She has made this whole experience of having a child with special needs so much easier. She has gone above and beyond for our son. I would highly recommend this company to anyone. Also are ABA specialist Kristian is amazing.

I wrote this review around August 2014 but didn’t realize I never actually submitted it. Things might have changed in the last year.
As with all speech therapy, it’s the therapist that makes the experience worth while. Our son was receiving speech therapy from a specific therapist and when she left the previous company she was with for the flexibility offered by A is for Apple, we followed her. Unfortunately our therapist became disenchanted working for private companies all together and moved on to work somewhere else and alas we weren’t able to follow.
It turned out unfortunately that one of the benefits our sons therapist found she enjoyed at A is for Apple in the end turned out to be a hindrance for us once she left. That hindrance was the fact that each therapist manages his/​her own schedule. We have limited flexibility in our schedule so we had a standing 4pm Thursday appointment which we lost when our therapist left. A is for Apple was unable to accommodate us and had nothing available in the late afternoon. I called to find out what could be done and they were able to find one therapist that would have an opening when we were available but not for a month. Unfortunately I didn’t notice the part of the email where we were supposed to email them back to confirm. Any way, long story short, they never followed up with us either and gave the time slot away. We only found this out the day before our expected appointment so by this time it was too late. A is for Apple should have had some common sense to confirm. After all we had enough phone calls with them it wouldn’t have made much sense for us to just not respond if we were supposed to.
Our son had been out of speech therapy now for a month and the process of getting a new authorization from Kaiser was going to take a while again, so we unfortunately had to decide that it wasn’t worth going back. Our son had a lot of difficulty the last time we had to change therapists and now with the added time we’ve had to wait we didn’t want to put him through more anguish.
I’m giving A is for Apple 2 stars, not for their therapists, but for the business side of things. Communication from them abruptly stopped and ultimately resulted in us losing any hope of getting our son back in therapy here. Also, they don’t have very much flexibility. I admit that I didn’t respond back to their email because I didn’t catch that detail from their email, but after all the calls I made to them I would have thought they would have followed up to find out why I didn’t respond.

A is for Apple is awesome! I have been taking my son Gabriel for a year and a half here for speech therapy on a weekly basis. Everybody on staff is so welcoming and cheerful. Chrystala and Eva have been amazing speech therapists. They have worked really hard with my son and he looks forward to coming each week because they make it fun.
I would highly recommend this place! Two thumbs up.
Olga

We gave up on trying to establish services with this agency. I was given conflicting information too many times. It was easier just to start all over with another agency. I could be wrong, but my gut feeling is that those in the office are just stringing parents along and giving them false hope/​misinformation about being able to acquire services rather than just directly turning prospective clients away. It would be better if they were just initially upfront about apparently being so overbooked and understaffed.

My almost 3 year old son has been a client for 9 months, and we have been nothing but pleased with the services provided by A is for Apple. We attended through the recommendation of SARC, and were set up with ABA, speech, and OT within a few weeks of our initial meeting.
The ABA therapists who visited our home on a daily basis were professional and genuinely enthusiastic about helping our son with his behavioral needs. They answered our questions and always made sure he was having fun while learning. Their supervisors were also great with communication and follow-​up.
We visited the A is for Apple site for speech and OT once per week. The facility was clean and well-​organized, and the staff was super friendly. It is readily apparent that all of the therapists we worked with enjoy their work and care about the children they are helping.
My son has aged out of therapy services, so we are very sad to be leaving A is for Apple. We will be eternally grateful for the services we received. Our son has grown so much in the last 9 months, thanks to the help of his therapists. His troublesome behaviors have nearly vanished and his speech and balance have dramatically improved! He will really miss all of his therapists, as they have become more than just his teachers, they have become his friends ;‘)

After attempting to set up speech therapy for 3 months, we gave up. A is for Apple has terrible communication and their registration process is long and frustrating. In November, I waited almost an hour while the front desk person scanned and emailed all the registration papers. A couple months later, I received a letter stating they needed additional documents. It’s been a couple weeks since I emailed the person in charge of registration and she hasn’t replied.