Service King Collision Repair of San Gabriel

«I was rear-​ended»… First call/​Customer Svc. was good with Maria… dropped car off, spoke with Marcia first, Marcia was very helpful, pleasant, & NICE… Javier is professional & helpful. I wanted to go thru the liable parties Ins. BAD IDEA. they wanted to deem my car a Total Lost. I learned that my Ins. works with Svc. King… GREAT… My car will be getting fixed :-) .The very 1^st day Svc. King sends me a Text. Then I get a call from Javier with an Update. more Text… more calls with explaining things & being professional about it… I’m really liking Svc. King … The text are Updates about repair status, Thanking me for using Svc. King, but Today’s Text was too cute, I feel it was, I was tickled…“Your Nissan is Happy here, Why? Because we are taking good care of it until it comes home to you on 7/16/16″…I don’t know who sends these but It makes me feel good & I appreciate the Heads Up on my car… Thanks Svc. King… Until the next Update I will then get a review out on Svc. King :-) H. Maldonado

I was extremely impressed with the care at Service King in San Gabriel! Aaron, one of the service managers, was very professional, helpful and thorough. He made sure that I was very happy with what they had done. Alvaro was also very helpful. He did over and above what he needed to do! I highly recommend them!

SCAM! SCAM! SCAM! They will overcharge you and lie to you! warning!!!

A few months ago, I was forced to take time off work to take my car here for an estimate per AAA. Photos of my car were taken and questions were answered regarding the accident. Fast forward to today, Service King says they CANNOT find my file in their system. Seriously!!! WTF!!!
I told Marsha they took pictures of my car that day. She said «once estimates are uploaded, the pictures get automatically deleted.» Well my estimate was never uploaded so you should have the files correct? Marsha then says I will check with the estimators to see if they remember your car. I am holding for 30 minutes and a few disconnections and call backs later she then tells me Patrick remembers doing the estimate and transfers me to him and SURPRISE he DOESN’T pick up.
I call back AGAIN and Marsha then says «unfortunately, no one remembers doing an estimate on your car.» What the fuck?! I then tell her that since it wasn’t my fault can Service King send someone to me to finish a job that you couldn’t do right the first time? «No, we don’t do that here.»
Per Marsha, I WAS NOT the only person who got lost in their system.
FUCK THIS PLACE!!! HORRIBLE ESTABLISHMENT WND HORRIBLE CUSTOMER SERVICE
AVOID THIS PLACE AT ALL COSTS!!!
AVOID AVOID AVOID!!!

Service King did a very good job repairing our Sienna. They were quick with our front end repair and did a nice little detail job to boot. Despite my complaint I have to say the guy going through the details of the job and the work that was done were quality.
My only complaint is with the Asian lady in their office. She seems forgetful and is not very polite. She was very slow and, when we had to go back to get stuff they had taken out of our van and forgot to put back like our jumper cables, instead of apologizing she was blaming us for forgetting.
I was listening to another worker speak with her about her putting the wrong persons information on another vehicle and she was saying she couldn’t change it. I’m pretty sure the guy showed her how to take care of it but if not there’s one more customer who needs to make a return trip.

I have been a victim of a hit and run and I’m going to try Marcos my experience was great they hit it out of the park.

What a great experience with Service King in San Gabriel. And you can’t go wrong with Alain, he was very thorough with his work. The best part of this experience was they even got the car ready before the estimate date!!!

I took my car in last week, they did a great job fixing my car and cleaned it. There was some laundry/​parking change missing when I got the car back but they’re going to reimburse me. :D

I had a fantastic experience with Service King after a terrible time with another shop. These are the guys that the dealer (Nissan of Alhambra) trust with their body repair work. Javier keep me informed each step of the way, and kept the repair on track. I received text message updates regularly, as well as calls from Javier. When I was done, the team went out of their way to buff out some scratches on the other side of the car from a pre-​existing scrape. Primo (not sure I’m spelling his name right) was also fantastic.
Nothing but positive things to say about these guys!

This place used to be called Marcos. I’ve never been to Service king before, but if they are anything like Marcos, then they are nothing short of amazing.
The old guy, Marcos was the friendliest man ever, and humble. His son was just as nice. When I got my bumper fixed for my old car, they were there to help me whenever I needed any help or assistance. They also kept me updated with textmessages or phone calls… and had a shuttle that brings you to any rent-​a-​car places in the neighborhood if you just let them know. I don’t know how Service King is, but when it was Marcos, they were great.

Great Job by Javier and company! My Scion xB came back good as new. I really appreciate the engine cleaning and the nice wash and wax as well! 5 stars!

I had a good experience at this shop. My Mercedes had corner panel damage and the customer service rep (Alain) was always in communication and the technicians did a good job. I would recommend this place and will be coming back for any future work needed.

Great Customer Service! I had minor damage to my car for them to fix and they treated me like I was a high paying customer. They fixed my car in a lil over a day and completely detailed it before I picked it up. My car looks brand new again! This is a great place for collision damage repair!

Took my brand new Mercedes CLA 250 to this location and it did not disappoint! Very professional and their attention to detail is great! Patrick was awesome throughout the whole process. It is pricey but if you want quality you come here.

Hats off to the employees of Service King of San Gabriel! The service was great. The employees really care about their clientele … I had a paint job on my car in 2006 at SKSG and just recently the paint started to chip. I called Service King and I was informed that my paint job had a life time guarantee! The next day I dropped my car off and Bammm… I was set up with a rental car! I picked up my car yesterday and it looks brand new. A big thank you to Aram Semirjyan and the rest of the team!!! If you need any type of body work done to your car, Service King of San Gabriel is the place to go… This place ROCKS…

Service king, it used to be Marco autobody repairs and it had been in San Gabriel for years. It was well known for local. I had two cars done from this place, 2000 toyota 4 runner repaired by marco, and recently, my 2015 toyota sienna van SE did by service king. This place really did good jobs, specifically newer car. But I got admitted service king was no cheap in price when it came auto body repairs newer model cars because serviceking would like to replace new parts when it is possibly for the perfection such as color match and original. That’s why, I like and love this place when you wanted your vehicle looks good, and
original after body repairing.
I gave 5 stars due to the reason that service king really had done nice and quality of work on my 2015 Toyota Sienna SE van. BUT one thing I felt a little shaky and disappointed when my vehicle was done repairing and rolled out from the shop. I didn’t realized all Decors for VEHICLE’S Specifications were all missing from center on driver side between driver and passenger. Therefore I had gone back and fore to the shop and email back and fore to my service adviser and I. He and the manager had promised and agreed to take care of all vehicle specifications. As promise, they did fix and took care of it. But it had taken more than one month from Dec. 6, 2015 to Jan. 12, 2016. Well, I had great experience with this place. Overall I still gave them 5 STARS for the promise. And the quality of work on my vehicle.

I totally agree with some people said about this crappy auto shop!!!
When it was Marco’s collision, they were so helpful and nice, I had the best service repairing my car when it used to be Marco’s. But last week I went back thought it was still the same auto shop when is actually not, it was extremely disappointing! The front desk Hispanic lady was nothing but being extremely rude!!! She even wouldn’t want to give me an estimate, and she was acting that I bothered her SO MUCH!!! I wanted to ask her couple questions regarding repairing, but she was so rude and started to talk to me so loud. So I just left, NEVER GONNA COME BACK FOR SURE!!!

This place was used to be great when it was under Marco’s. I went here three times when they were still Marco’s and the experience was excellent. I come in drop off the car. They then schedule with insurance inspector and everything. I then leave with rental car and don’t need to worry.
However, today i came in the shop for the first time when they changed to Service King. The receptionist won’t let me drop off the car and tell me to come back next week since they don’t do estimate for my insurance, and saying that I probably have to pay car rental out of my own pocket because the car is still drive-​able and the insurance inspector won’t come till Monday. I then confirmed with my insurance that they are okay for me to leave the car here and get car rental today. Then they come up with an excuse the lot is full.
This place is NOT the same as Marco’s any more and they don’t deserve the same rating as Marco’s. I guess they have enough customers and don’t need another one. I’d never come back here.

Well so far, everything has been in order. The progress has matched the expected completion date. If it comes out any sooner, I’d be real happy.
I’ve been receiving the updates on the status of my car and a brief, general explanation of what they’ve done since their last update. I definitely don’t feel out of the loop, or at least not enough to worry and wonder what’s happening with my car.
Most of these updates seem repetitive but it’s to give readers a glimpse of what they can expect, especially if the repair time is going to be longer than 2 weeks. My final update will be after 6 months to a year to determine their true skill in repairing the damage and returning my car to looking like it was never hit.

Tri and Han Lee are the ones I go to, hand down! Reliable and professional. As much as I hate having to go to a repair shop cause that means my baby got a boo boo, but here you get taken care of and having your car returned back to you at the shortest amount of time.
FYI — Same quality and service as Marco’s Autobody. I was really worried when I saw the name change, but that was the only thing that changed, just their name … if anything, it’s better!

Thank you Tri & Brian & the crew for doing a fabulous job on my S5! She look brand new thank you! Thank you! You guys are the BEST!!!

My husband’s car was rear-​ended and we came to Marco’s, but it’s no longer Marco’s. It’s now called «ServiceKing.» I was told Marco retired last year and this company took over. I did not want to come here at first, but some of the staff are from Marco’s days and are still offer great customer service. Fran is so very, very fantastic and warm (she is at the front desk) and we have nice chats while I waited. Marsha is super nice, too, very thorough. Manny M. is friendly, explains things well, is calming and an awesome person to take care of your car. Car accidents make everyone upset, however, they made it feel that it was going to be okay.
Husband got the car back faster than expected and he’s thrilled that it’s good as new, especially since it was barely two years old. Now I’m back as my aging car needed some fixing. And that was faster than expected. So, don’t be afraid of ServiceKing, like I was. They have the same great service with great, great people. Give them raises — I want them to stay!