Scottrade

Worst customer experience! Don’t open ur account with them! I request a check from the front desk Asian guy, but he never processed my request! I gave a call to Scottrade and had to wait another 2 weeks to get my money. Very unprofessional!

I walk into scottrade looking for consultation. I go in and find a big open floor with probably 5 desks and two employees. One receptionist and one consultant. I work ten hour shifts in the hot sun rescuing people like giving them cpr. This is their office? Must be nice to work here.
I go in and meet the receptionist who tells me the consultant, sitting in the north side of the room, is on lunch break. He told me to wait, while he answers phone calls. The consultant sees me sitting there and doesn’t bother acknowledging me. Really do I need to walk over there and say hey idiot I’m not sitting here for no reason.
A lady walks in and is quickly acknowledged by her. She literally bypassed the receptionist. How can I help you? Oh let me show you. Etc no appointment. Wtf?!
That lady even interrupts her on three occasions to answer her phone in front of the consultant. I got up and left.
They can take «sorry» and stick it up there ass. I’m surprised they even have offices. They should literally close this place down and with the money scottrade saves, return it to their customers with five free trades.

The San Gabriel office was very good for a number of years when it first open but sadly customer service has declined steadily in last 3 – 4 years. Current Manager is not as helpful or as knowledgeable as the previous one. Both in person and by telephone the service is so bad, I stopped using this branch altogether. On some occasions, office did not open on time even after they switched to 8 am!

I just transferred from another big bank to scottrade becuase my CPA told me so. I am surprised that they don’t charge me any unnecessary fee?! I want to thank Adam and San Gabriel Bran Manager Mr. Dan Hua both helped me with patience and great customer service (I have no idea about trading at all!). They are super flexible and don’t charge any inactive fee! They also will help you when you need it! Thanks!

The market open at 6. This branch open at 8 but no show. Customers are waiting at the door. If you can’t be early. at lease BE ON TIME.

Not this review is for the San Gabriel Scottrade branch office (not for Scottrade itself, which is great!)
These guys rarely pick up the phone (I’d say at the most 1 out of every 5 times I call, it actually goes through). Most of the time, I have to get transferred to the national call center.
Also, they must either have a problem with their fax machine, or are too lazy to load it with paper, because they have failed to receive 2 time sensitive faxes that I sent them this year.
I’m going to change branches.

Scottrade used to have a lot of my business because I was an active trader before. It was the cheapest broker with good reliability, and they have branches everywhere which is a plus.
Nowadays there are many choices that offer cheaper commission. If you are an active trader, the commissions will add up very quickly. I have since left Scottrade and joined an ultra-​cheap online broker. But for occasional trading, Scottrade is a pretty good place to get started.

Before Scottrade, I’d been with 3 or 4 different online brokers… all of which I’d had to leave because they charged inactivity fees or threaten to close my account for the low balances. Thankfully, Scottrade does not charge inactivity fees or impose a min balance which is great for the small-​time investor like me who makes maybe 1 – 2 trades a year and needs a home for my stocks. They have many branches so you can talk to a human being or submit your paperwork in person. I’ve also had no problems talking to a human being over the phone. Low commissions and you can get free trades if you refer a friend. They also don’t charge any fees if you wanna transfer stock to a charitable organization. For the San Gabriel branch, outside parking lot gets full but you can park at the San Gabriel Hilton with no charge.