Public Storage

Just moved in today and I have to say that I was very pleasant with the service and professionalism from your staff named Jonathan at your location! I couldn’t ask for a better customer service. So thank you, Jonathan, and keep up the awesome work!

I’m here at the public storage waiting for someone to come back to he office. They have a sign on the door saying they will be back at 3:30 and its now 3:50, still no one in the office.
This is ridiculous!!! This has happend more then once. They need a 2^nd person in the office incase someone needs help.
I’m moving my stuff out of here and looking for another storage place.

So today I was interested in viewing the public storage unit after being skeptical & needing a place to store some things
I was helped by the front desk clerk
Jonathan was very knowledgeable & helpful
He also gave me the run down on how things work & also told me that lock checks are done everyday so that gave me some piece of mind
Thanks Jonathan !

2 days after the first month was due, charged me over 70 bucks late fee… outrageous. Staff leaves prior to closing time, I’ve shown up numerous times at the office close time and they were long gone. Recently I had to store some items after work on the weekend, got there right after office close all 3 days, code didn’t work, 500 bucks a month, and couldn’t get in or out 1 weekend out of 4, then lied to by the staff saying they don’t see a history of me trying to use my code that weekend… liars, ripoff, the storage spaces are big, but loaded with black widows, rats and plenty of other critters, as soon as i can I’ll pay my first month somewhere else too have a better locker for my stuff. Avoid, it’s not worth it

Dulce gave us an awesome customer Service.
Easy rental agreement plus amazing prices.
Dulce was very helpful, walked us trough all our questions and terms. Plus gave us an awesome deal.
She was able to beat our previous quote without asking.
Am impressed…
Thank you Dulce.

When I rented my storage unit, Juana was an excellent manager working that day at the San Gabriel public storage location. She was able to efficiently help me find the right sized unit for my personal items.
I would definitely recommend renting from this public storage location, and Juana is a great manager to assist you with your needs!

I visited this facility looking for a place to store my mom’s stuff. At first glance, I wasn’t so sure I wanted to go inside, however, I decided to try it out. Once inside I was greeted by a friendly woman who explained to me the various options I had. She was such great help, I will definitely be going back, and hope that Dulce will be there to assist me.

Beatriz was so helpful with getting my unit ready. I wasn’t sure if what I was storing was going to fit so she reassured me that we can always get a bigger unit later if it didn’t work out. She’s super friendly! Very helpful! The storage location was very clean and seems secure.

Friendly service by Dulce. ½ off first months rent is nice. After insurance, my monthly payments for a 10x –10x is $ 150. The only negative at this location is that they close early everyday at 7pm. Other locations I currently rent at are open some nights until 9pm.

Beatriz is the best!!! Go see her!!! She was very busy but kept a smile on her face! And asked for back up! Gotta love that public storage

Everything was quick and easy. Dulce was super helpful and nice. It was a nice clean storage and was quiet which is always nice. Location is great for San Gabriel area.

Beware!!! Try to pay your space on time. If not, they cut your lock and replace it with there very own small cheesy lock that can be picked. This is were i had the problem. Someone or there staff broke into my space and took half of my stuff and leaving the inside of my space in dismay (horrible). im guessing the female staff were involved. Why you say? because the items that were stolen were my wife’s boxes of makeup, boxes of purses, and other girl belongings. They even had the time to pull down the sliding grey door and place back the lock and secured it? When confronted they stated the district manger and one other person (staff) cuts the lock and does a visual inventory from the entrance of the space and never puts one foot in??? Bullshit, inventory my ass!!! they were the last ones in there. The staff did not even care or give a shit. I know, «its not your personal belongings that were stolen». ive been a customer since 2008 and i never seen this new employee a hispanic girl that claimed shes been employed for 4 months. Very rude and thinks shes the shit and seems up to no good!!! The first of the month (November) I paid for my storage in full. But was forced to take my stuff out the middle of the month because I was insecure and was worried that they would break into my space again. I asked them about a refund for the remaining days I wouldn’t be using the space? However, they refused and stated its policy. Very bad service and they got me twice. Stole some of my stuff and not giving me a refund for the 15 days I wouldn’t be using the space. The district manger and staff will be hearing from my lawyer soon. I have started a formal investigation on this particular storage area. There quick to call you and harass you for your late payment for the month. in addition, the district manger emails you about your pass due balance. However, when you have a formal issue or complaint they turn there back and say its not there responsibility and your on your own. Screw you!!! word of advise, get your stuff out of there and go elsewhere. you will be the next victim.

Just made a transfer to a smaller unit. Thank you for your great help Dulce & Beatrice!

The people running this piece of crap are never there! I am moving by myself and need to borrow the roller cart and no one is around to unlock it. The Dulce was late to work this morning and left me standing outside then was gone in the middle of the day for no reason, not during their scheduled lunch break. Moving is already stressful enough, don’t make it harder by using this place!!!
On top of all of this. Since Dulce wasn’t around I had to carry my boxes on my own and tripped, dropping my key to the unit down the elevator shaft. She was rude and said they wouldn’t be able to open my unit for a week!
Horrible experience. She can expect a formal complaint.
James on the other hand is amazing and very helpful.

Dulce helped my cousin and gave us great customer service. Thank you! She made us feel safe with their security. will recomend to my friends that need storage in the area.

They helped my mother and I switch our storage size and they helped to wear we could fit it in our budget. The service they give is professional and haven’t had any problems. Thanks, Dulce from San Gabriel (#25 408 store) for making our switch easy and fast.

If this is ur first time using a public storage, this is a very good place to store ur stuff in. DI dealt with Dulce. She is so respectful, organized, and professional. I really like this place and thanks for those who working there.
Great service.

I would give this storage facility 0 stars.
Chris (manager) is rude and lies. Allowed a big rig trailer to be parked over night blocking entrance to my storage unit. James lies. Antonio Borja– district manager is rude and hung up on me. His number (626) 588‑2777, if anyone wants to experience it first hand.
They all lack customer service, respect, professionalism.
So if anyone wants to pay for that kind of experience then, by all means.

First time using Public Storage and was happy with the service that Laurie provided. She recommended packing supplies for the items I would be storing and gave excellent advice on packing my crib. Very quick through the process considering I had my 15 month old with me.

Laurie was really helpful with our purchase of a 10×10 space. Very quick and efficient service today.
The place is located right next to a railroad crossing; and currently there is construction in front of the office. But rates here are a lot cheaper than neighboring Public Storage locations so I can’t complain.
Place looks clean enough and well-​lit.
A storage is a storage is a storage. What I liked is that Laurie was friendly and helpful to our needs.