ICU Optometry

I feel very uncomfortable inside. Not because of the staffs or prices of the glasses. It’s because their lady boss keeps watching them from behind and sees what they are doing. I don’t work there, so I don’t judge her micro management. But you can feel that the staffs are scared to talk. It’s just weird inside. I don’t think I will go back.

The lady called me around 5 pm to tell me my contacts have arrived. I asked her if I could come pick it up today and get a check up at the same time, and she said yes they close at 7.
I arrive at 6:10, and was told I could not get an eye check up because the doctor left. You specifically told me I could come before 7 yet when I arrive you say otherwise. Waste of time and gas and effort.
I then asked to make an appointment for the next day, and they didn’t give me options for times or anything. Guess I’m walking in? Bad management and communication. Probably going to leave after my membership ends.
Update: i made an appointment at 1 pm and when I came in they said the doctor was at lunch. Why the hell did you not tell me that when I made an appointment… Terrible management.

I have been coming here for years. The staff are super friendly and the optometrist is friendly and really knows how to make me feel comfortable. I really love the fact that I don’t need an appointment. I walked in on Saturday and only waited about 10 minutes before seeing the optometrist.

Super friendly staff and doctors, affordable and tons of options! Also quick and easy. I was in and out in a jiffy! I felt very comfortable! I was indecisive of what I wanted. At first I wanted to update the lenses on my current frames which are many years old. However, after searching and searching my boyfriend spotted a pair! It was the exact same identical frames I’ve had for years! I couldn’t find them anymore in other eye places so I always had old beat up frames. I never liked new designs. Now I’m so happy I can have the specific frames I want in brand new, and affordable prices and tons of options for lenses. The experience made me so comfortable, it’s close to home, and will now be my to-​go eye optometry! Thanks for being so kind and patient. My glasses took exactly 3 weeks to be ready for pick up.

I was in the ortho-​k program that some helpers mentioned and I started at a young age. It cost over $ 1000k and it was «helping» my vision but I certainly didn’t feel any difference. Fast forward 10 years later, my vision is just as bad as when I first started the program so it was a waste of money for me… Service has been consistently good since my last review. No more avon products and the male optometrist explained that he doesn’t prescribe the full prescription bc it may be too harsh on my eyes.

I’ve been coming here for my glasses and contacts since 2005. This optometry has the most selection of glasses and sunglasses I’ve ever seen. The staff is always nice and friendly. One of the staff Shawn is always on the ball, he gets things done very quick. I tend to sleep with my glasses on and it always gets bent out of shape. I come here every other month and Shawn always adjusts it in 10 minutes and it’s free! They always know how to take care of their customers. Jenny the on site manager is very nice too. I’ve changed insurance a couple times and they take all of them. I had both Dr. Tan and Dr. Chorn to examine my eyes in the past, and they’re both very professional.

Helen is the very friendly lady who work over there for long time. Shawn is the guy who work on the glasses. I had my two pair of glasses don there. they are very fast in serving the customer.
Hope they could keep up with their good point and good luck with business.

I’ve been coming to ICU Optometry since 2004, and the service is always top notch! I come here every 2 years to get my eye exam and they never had any issue booking appointments or processing payment through insurance. I went in once without an appointment because one of my eye was bothering me and Dr. Chorn did a quick courtesy exam and I was in and out in 15 minutes. Friendly staff, great price on glasses, and helpful doctors!

The staff is nice but I feel they are not very knowledgeable about VSP insurance.
When I was last here I paid $ 200 for my contacts with insurance.
When I went to South Bay Optometry last year I ended up paying about $ 40 (including exam & dilation) for the same contacts, using the same insurance.
I feel like I got ripped off at ICU by several hundred dollars which is why I never go there anymore. Shop around because you can find better deals elsewhere.
I was a long-​time customer that started with Ortho-​K with Dr. Lund. It didn’t work for me.

So I came back here for the 2^nd time in 5 years (I told Helen the receptionist/​assistant 7 seven years), according to my last review. What can I say?.
The cost of an eye exam is $ 39 with no insurance of any kind. You can pay in cash or credit (Visa, MC, Discover, Amex). An additional and OPTIONAL pupil dilation exam would be $ 25. This is strongly recommended by the eye doctor because supposedly, they want to check to see if there are any tears or holes in the back side of the retina. The eye doctor went on to say that if they found any tears or holes early on, it can be tackled early and the cost would not be as «significant.»
Now, I’m no expert in optometry but I took a couple of college courses in biology and if there are any holes or «tears» on the back side of my eyeball, I’m pretty sure that it would require «surgery» of some kind to fix it. Surely, they wouldn’t prescribe an eye drop of some kind to fix a hole or tear in my eyeball right? After all, since when has putting a watery solution on your eyeball that ITSELF is suspended in a watery solution on a hole the size of a pin needle (or perhaps bigger) EVER fixed anything?
So I thought at the time, «Nah~ I’m good. I don’t need to pay YOU $ 25 to tell me that you found a hole or a tear in my retina and that it would require „surgery“ to fix it. That would be an UTTER waste of my time and money for you to tell me something I probably already know.» So I went ahead with the eye exam without the pupil dilation all the while the doctor kept insisting that I should get it done as soon as possible. Look, buddy, I understand the nature of your concern and I understood the nature of the consequences since you told me that the outcome of a tear in the retina would ultimately mean the watery solution in my eyeball would fill up the «eyeball» within the eyeball and inevitably lift the retina off of its surface, thereby causing COMPLETE blindness on one or both eyes. I got it. Thank you for your concern.
The eye exam felt somewhat rushed, which was not any different from the exam I had with Dr. Lund 5 years back now that I think about it. After the exam was done, he had the prescription sent to his receptionist/​assistant, Helen, who helped me earlier to get my info down and what have you. She’s really nice. She can speak Mandarin, Cantonese, English, and possibly other Asian languages. She helped me through the selection of frames and the lenses, she explained to me every question I had about the whole process that I was not so certain about and all that jazz. Very patient and caring. She made the whole process seem seamlessly effortless. A+ all around on customer service, the explanations, and just the whole experience of it all. The bill came to be $ 638 and I paid with a credit card.
Now, prior to paying, I was surprised that she didn’t give me the option of paying a little bit more money to custom cut the lenses to be thinner but still maintaining the strong prescription. I remember quite distinctly the first time I was here that there was an option for them to cut the lenses so that it’s a lot thinner but I wasn’t given this option this time around.
About a week later, I went to pick up my glasses and sure enough, the lenses were coke-​bottle THICK. I had some hesitancy about them and I voiced my concern to another woman, a much younger-​looking one than Helen. I don’t know her name but I presume that she’s the **CORRECTION**: manager on duty. She explained to me in a very roundabout manner that the reason why my lenses are thick was because of the frames. I explained to her as kindly as possible that I remembered distinctly that there was a way to cut the lenses to be thinner while maintaining the prescription at –15.50 and –14.25. She went on again and again like a broken record about the frames being this particular shape, style, and what have you and BECAUSE of that, it would be EXTREMELY DIFFICULT, if not, IMPOSSIBLE, to cut it any thinner. Okay, lady. I get the sense that I am inconveniencing you and your staff by even suggesting dissatisfaction with my glasses. All I wanted was a pair of glasses that had a strong prescription and the lenses weren’t so thick that it skewed the vision when I put it on. I wasn’t trying to return the glasses for a refund. I don’t mind paying an additional $ 500, if you can send my prescription to an another external laboratory that’ll do it right but she did not give me this option nor offer it as a suggestion. Nope. Nothing. She was basically telling me, «Here’s your glasses. Now, GET THE FUCK OUT!!!» Roger that, lady. Roger that.
I probably won’t be coming back to this place for my next eye exam and pair of glasses. Save for the nice Asian gentlemen who helped modify my glasses to fit my nose better and Helen, who walked me through the whole process, I can’t see how I can recommend this place anymore. I really can’t. But like anything, you should give this place a shot. Your mileage may vary is all I’m saying.

I went to ICU today and saw Dr Chorn (the female doctor), and she was very nice and efficient. She explained things well and I appreciated the time she spent with me. I didn’t have to wait (made the first appointment of the day) and was pleasantly surprised that they make the lenses there for glasses! Dr Chorn also helped me pick out my frames and was up to date with the current trends, which I appreciated as well. She didn’t try to upsell me on anything, which is also a plus. Bringing my husband here when he’s due for his annual eye exam! I was going to Costco for my optical needs before but this is so much easier and the prices are comparable.

Just got back from ICU Optometry where I got a complete eye exam and dilation exam. The service is great, and prices are pretty competitive.
I went through the typical eye exam, Dr. Chorn and everyone on the staff were really friendly and thorough. My exam cost $ 89 for both an eyeglass and contact lens prescription. I added the dilation exam ($ 25) so that the doctor could perform a more thorough check of my eye health.
While waiting for the dilation eye drops to take effect, I inquired about getting lenses for a pair of frames I purchased elsewhere online. They told me that it would only be a $ 25 or so difference between paying for high-​index plastic lenses vs. glass lenses. The staff recommended that I go with high-​index because glass lenses would be much heavier and plus they could have them ready in 30 minutes. Apparently they do stock several high-​index lenses (depending on the prescription) so there can be a fast turnaround. Needless to say, I went with the high-​index lenses. The cost was $ 95. By the time my dilation exam was done, I got my glasses back.
Overall, the service was great. Dr. Chorn was very professional and friendly. The staff did not try and upsell me for anything and I appreciated that.
Since my exam, I have taken my wife here and we both like the service and prices. I would definitely recommend this place!

Went to ICU for the first time about a month ago — what a great experience. Knowledgeable & friendly staff, incredible selection of frames & sunglasses and Dr. Tan couldn’t have been nicer. Great place for eye care needs.

I’ve been coming here for a few years now. Dr Tan is really knowledgable and I feel like he is really thorough with his eye exams, unlike my old optometrist. Jenny is also really nice and she is really helpful with helping to pick out stylish glasses. They have a good selection, including asian fit glasses! Im glad I switched and I always refer my friends to ICU.

I’ve been going to ICU Optometry on and off since 2004 after a friend told me about them. I only went b/​c of Richard who no longer works there from what I was told. He always gave me a good deal on my lenses since I usually buy my frames online. Even after I could no longer use contacts, they were always nice and helpful. I don’t think i’ll be going back there since Richard is no longer with them :/

I am surprised to see so many great reviews, and makes me wonder if these are accurate reviews. I am a skeptic sometimes when it comes to awesome reviews.
I’ve been coming here for years and they do have reasonable price. The ladies who assist customers are very professional and knows how to talk to customers. So i give a good review for service.
However, the quality of glasses seems to have not been like it used to be in the recent years. Several of my families who were loyal ICU customers had several problems. The company was willing to compensate to a certain point, but I think they could have done better. I did noticed that there are less customers than it used to.
After my recent encounters, I do have second thoughts about coming back here. I got time to think about it till my next visit.

This place is decent but I got a bad impression of this place because everyone here recommended the Ortho-​K lenses to me; it’s the hard lens you wear at night when you sleep so it pushes on your cornea to make your vision perfect in the morning. The employees here all kept insisting I use it. First time I put it on was when I was 11 and it hurt like hell! It corrected my vision for five years, it made my eyes dry and it always stung every time I took the lens out every morning (with a suction! ouch!). And if I forgot to wear it one day, my vision would get worse than the day before, but I wouldn’t have the glasses for my only slightly bad vision! It was also like $ 750 per lens if I broke them. :(I do not recommend this product as its function is temporary, harmful and does not allow for flexibility.
After I switched to a different optometrist, they warned me that these lenses put pressure on your eye and can eventually lead to glaucoma, which can also lead to blindness! :O It made sense too! So I switched to Acuvue soft lenses right then and there!
I liked my experience here while it lasted before I switched to Fashion Optical. I liked that they have lots of helpful and knowledgeable staff and a huge selection of glasses. AND, they give you a lil pouch and your own 5 or 6-​digit ID#. I felt special :D

I always come here. Why? Because. they give good deals! I’ve checked other places and so far none can beat this place in price!
Honestly, I sit on my glasses and scratch them up all the time. I am not sure why everything I possess always get banged up… from shoes to watches to clothes. It’s a good thing places like ICU exist. Cheap replacement glasses in about an hour or two. Cost is like $ 90 since frame is free and just for my lense. Can’t beat that.

Found this place approximately 7 years ago when my «boss» told me that I need to get contact lens to «not look like a slob at work».
(Nope… I didn’t sue them for sexual harassment, because I was working at a bar and looking more attractive = more tips. Hahah)
Well, I found ICU Optometry after calling for quotes around the SGV area. They offered me the best price and package at that time, and I have been a regular with them ever since. They were super patient with me when I first tried on my contacts (think I was sitting there for almost 30 minutes trying to put them on, and now I walk in and watch the first timer in amusement. Haha)
They do take appointment for the eye exam, but I highly recommend going in a little early before your appointment, because they tend to squeeze in all the walk in before you. They accept some insurance, but not all. Call in advance and check if you want to use your vision insurance.
TIPS: Try to avoid the weekend, and bring a book/​magazine with you if you are heading to ICU for an eye exam (just in case…)

I started here with Ortho-​K with Dr. Lund about 10 years ago. My parents were sold on it after he told them «Rigid lenses stop the progression of myopia».
Fast-​forward 10 years, my parents still believe that statement. I thought about it and with a general understanding of myopia and contacts, it didn’t make sense. I confirmed with my current eye doctor that contacts cannot and do not stop or slow the progression of myopia.
I was talking to a friend who coincidentally also had Dr. Lund and (un)surprisingly, she said Dr. Lund had told her the exact same thing and she also happened to have an epiphany similar to mine after a few anatomy classes.
So whether he was misinformed or lying, who knows. But the service is otherwise good, I just wouldn’t go there now after having my current optometrist.