Herald Christian Health Center

My Last Visit To The Industry Location Was Very Pleasant. I Had To Wait A Little, But Anna The PA Was So Genuinely Apologetic For The Wait That I Didn’t Mind. Connie My Nurse Was Very Personable And Friendly Too, Which Helped Take Off Some Of The Anxiety. The OBGYN And Other Male Nurse Both Welcomed Me Back Genuinely Too, That’s Always A Nice Touch.
And Thank You Front Desk Ladies For Being So Helpful

Worst customer service ever! All they do is to turn down people and tell them to go online or call for yourself, give you a phone # and tell you that’s it. Lazy people

i havent come here for actual health services aside from having them assist me with signing up with medical. the place does look quite run down, and there is practically no parking. however they were able to help me apply with little to no problem and done in a quick manner.
my advice to you, come here to get help applying to medical or obamacare, then just get out of here. once you have insurance go somewhere else for medical help.

Too slow. Even u have appointment still need to wait for more than one than 1 he to see dr. And the appointment must be one month later. Horrible place and service. No recommend.

Under business close down cannot afford any health insurance. Mrs. Young help me to apply Medi-​Cal in only one week. Very professional services and willing to understand what I need in my situation.

This place should be shut down.
Come here only if you wish to risk the health and sanity of yourself and your loved ones. If you give a $hit about their survival, don’t come here at all.
Pretty sure 95% of the patients are covered ca. I don’t have anything against them. I have an issue with this place packing everyone in, making wrong appointments. The waiting room is a dingy creepy green, not soothing at all, and packed to the max. The employees don’t speak English and what they do attempt to communicate is comical. I thought someone was playing a joke on me when they called.
If indeed you do schedule an appointment expect to wait over a month. The process of communicating that u need an appointment is painful.
ugh i’m so over this place, k bye!

If you value your life I wouldn’t suggest this place. It’s like the mcdonalds of healthcare. I came in several times for severe back pain, the staff was nice but the doctor just kept implying that I was over weight and prescribed me pain pills. Several months, several visits, and 30+ lbs lost later I still got pain pills and a prescription to loose more weight. If you want a bandaide on a broken bone go to this place. I didn’t receive a single indication that I would ever receive a x-​rays. I’ve dropped this shit hole and am proud to.

Need to do a dental implant thanks to their delay and unprofessional judgement. I got to do teeth filling for free. But because of their delay, i am now paying no less than 1500 $ for my dental implant.
Nevertheless, they still have doctors who have great skills and caring.

The first lady was informative and patient; however, I had to call back to figure something out first and a different woman picked up this time. I was absolutely shocked how this woman acted. I initially was explaining the situation with the previous call but she would interrupted me to ask her questions. I would answer her but then she’d only continuously interrupt me and ask another question. If I didn’t directly answer her question, she would just repeat it, word for word. Even if it wasn’t proper enough, she would just repeat it again. It was like trying to communicate with a malfunctioning machine.
Not only was her attitude disgusting, but it was sometimes hard to understand through her accent so I would politely ask her to repeat. There was a long moment of silence before she repeated it.
Finally when I gave them my information, there was a another moment of long, calculated silence before she told me they just couldn’t accept what I had and hung up which was completely different from what the first lady told me. I would call back to be directed to another receptionist but from the other reviews I’ve read, I rather just take my business elsewhere.

the office doesnt even pick up the phone call. how do you conduct business like that?

I hate giving a place a negative review, but enough is enough. I’ve given this location too many opportunities.
I came here was just for immunization shots. When you first arrive, the parking lot is a mess. The lot is small and you essentially have to park behind another car, thus blocking them in. There was no way of finding out who was the driver so you needed to ask around. They improved this by hiring a man who calls your phone if somebody needs to move. It’s uncomfortable giving your phone number to somebody, especially if they are calling from their private cell phone. I walked up to the receptionist and told her I had an appointment, and it was my first time here. She assumed I spoke cantonese and got extremely frustrated with me because I replied in english saying I don’t speak chinese. She then proceeded to shove a clipboard at my face and to fill it out. Even though I had an appointment I didn’t even step into the office until two hours later to receive the stats done by the nurse. It then took another hour to be seen by the doctor.
If I remember correctly I was seen by Dr. Lam, who is an extremely judgmental man. I told him I previously prescribed birth control to help mensural pains, and all that but he then proceeded to lecture me about how it was unnecessary. If you’re in the medical field I except you to put your own religious beliefs aside and just be a medical professional.
The staff was extremely rude, and seemed like they didn’t want to be there. I saw people who came long after me receive care and left much earlier than me. Although my insurance covered everything they still made me pay an additional $ 40 patient fee. If I know this is how they were, I would just take my patronage and time to go to a private office. At least they treat you well there.

People are incompetent here.
I was referred to this clinic by the Monrovia Health Center, so I asked the receptionist if they had the chickenpox vaccine. She just kept asking if I wanted to make an appointment and I said depending on the cost.
She transferred me to the nurse who asked what vaccine I needed, then that nurse transferred me to someone named Gigi who proceeded to ask me the SAME questions. She asked if I was a patient there (I said no, I was referred), if I had insurance, and I said I have Covered California but that I’m willing to pay cash, she said no we can’t do that. LOLOLOL WOW! Have you ever heard of clinics turning away cash patients???
Dumb clinic. Get more competent workers.

I have been coming here for about a year now and made about 5 medical visits and two dental visits. All of my visits here have been great and the staff are always so friendly. Thank you!

I have no idea how this place can get five stars. The doctor, I have no problems with but the staff nurses and especially the receptionists here are simply rude and ignorant. Whenever I call regarding an appointment or a refill for my medications, they transfer me about 7 times, asking me the same questions «what can I do for you» and none of them can do their job correctly. I just got off the phone asking for iron refills and they transferred me 6 times and it took 15 minutes for them to simply tell me that I can just get the refill at the nearby pharmacy. And maybe it’s their language or culture, they’re very rude, especially to younger people. I’m in my early twenties and the older staff members are very rude to me compared to how they treat older patients. The only reason why I keep to this place is cause of the doctor. The whole clinic and the other staff are terrible.

I was feeling terrible and didn’t have much optimism. I called them and told them how low I was feeling and whether I can see someone right away (I called them in the morning). They rearranged things and find a space for me in their schedule and I was able to see them a few hours later. Although there was quite a wait, I understand why – the whole place was packed, and there was a steady stream of people still coming in. All in all, I waited about twenty to thirty minutes and saw a nurse that was very kind and professional while writing down my statistics and current state of health. Then I saw their doctor, who was very quick and smart – she prescribed medicine for me within ten minutes of talking to me, and I was given a shot right there (I had an allergic reaction) as well as a bottle of pills and clear instructions. I felt better by the next day, and I owe it all to this clinic! I’ll be coming back to them next time I have a problem. :)

Thank you for all the clinic volunteers and staffs. Their office staffs are so nice and friendly, and did a great job on my teeth! They also provided a lot of free Medi-​cal service, they help me to call to the Medi-​cal office, so, I don’t need go to the Medi-​cal office and stay there forever, this really help me a lot. They are the lowest cost clinic in the San Gabriel Valley. I’m so excited though and I can’t thank them enough! I’m strongly recommend this clinic to others, cause they are really focus of the low income patients, is a non-​profit clinic.

Herald Christian Center Health Center is the BEST and I travel many miles out of my way to get to there because I feel safe, confident in the competence of my doctor and genuinely cared for by her and all of her staff at this health center. I am in good hands at this place and I must say, I LOVE THE CARE AND PROFESSIONALISM OF EVERY STAFF MEMBER that I’VE ENCOUNTERED since the first time I called to schedule my frst appointment.
I stumbled upon this health center when my insurance lapsed because I needed to get my annual mammogram screening which was provided at no cost to me. I probably would have never elected to seek care here if my insurance hadn’t lapse but I thank God it had because after all of the doctors who cared for me over the years, Dr. Susan Jung is by far the best, the most remarkably brilliant, to say the least. And I must add, every doctor that has cared for me is Board Certified and Specialists in their area of practice. Dr. Susan Jung stands out because of her dedication to providing quality care.
Let me elaborate on my experience at this health center. At the time of my mammogram appointment one of the nurses noticed that my ankle was severely swollen and offered to schedule an appointment for me to see the doctor about it. I was hesitant because I was currently under the care of a doctor and had previously seen another doctor before him. Both prescribed pills to reduce the swelling, to no avail so I really didn’t want to waste my time. Reluctantly I agreed to see the HCHC doctor and I am ever so thankful for making the right decision.
When I saw Dr. Jung at Herald Christian Health Center she examined my ankle and asked a battery of questions to get to the root cause of the swelling. She explained to me her suspicions and informed me of what she needed to do to to find out if there was a blockage causing the swelling (something that was never mentioned to me by the other doctors). I appreciate Dr. Jung for being so thorough in her medical exams. I commend her for taking her profession serious and for having a genuine interest in investigating the symptoms presented to her instead of just treating the symptoms.
To make this long story short, when my insurance was reinstated, I had no second thoughts for who I would choose for my primary care provider… Dr. Jung all the way! She provides quality care regardless of your ability to pay. And that says a lot about her character and the character of the whole Herald Christian Health Center Staff because the standard of care and hospitality remain the same whether you have insurance or not.
And a special thanks to Nurse Carol, Dr. Jung’s nurse. She is always professional, kind, caring, attentive, and patient regardless of the multitude of tasks she’s faced with.
Thanks Herald Christian Health Center! We need more health centers like yours!!!

With respect to their dental operations
1. Probably because they accept Medi-​Cal, there are a lot of patients and one has to wait a long time (about a month) for the next appointment. So, you can turn a refill problem into a root canal problem.
2. Two days after the dentist paste my tooth crown back, it came off again. And I need to wait for a month to get it fixed.

A friend referred me to HCHC last year, and I have been consistently impressed by their caring staff and wonderful services. Immunizations and preventative care procedures such as x-​rays are offered on an income-​based sliding scale. There’s even a dental clinic! What a wonderful asset to the San Gabriel Valley community.

This place is full of incompetent nurses and reception/​secretaries. My niece went in for a booster that they called several times over the past few days to see if she was coming in. Lo and behold they were out of the booster! Why didn’t they mention this the numerous times they’ve called? I took a day off just to bring her. This isn’t the first fail they’ve done. Last time we came in with an appt we waited almost 2 hours to see the Dr! Do yourself a favor and go to another place.