Cheng Dental

Everything it’s good, but after when they charge me they charge me whatever they want without note, I feel rip me off if they don’t rip somebody off how can they hired too many people

This is my second time visiting for a teeth cleaning. Dr Tim is my mom’s dentist so I chose him too. The first time here I felt the cleaning was sloppy and I wasn’t planning on coming back. I felt they were just too much in a rush to get patients through the door even though no one else was there except us.
This time around they took extra care in the teeth cleaning process and made me feel at home. The nurse or helper was very funny. She took extra time and energy in polishing my teeth and opening a fresh bottle of hydrogen peroxide for me to rinse with.
For my mom she’s been coming here for years. She wasn’t very pleased when Dr. Tim dropped a drill on her lip which split her lip open while doing a procedure. He apologized but it sure hurt my mom and in our family pic this weekend I could see it. Anyhow she will return again another day.

I been seeing Dr Robert Huang for almost 10 years and I still stand by how great he is! I almost want to keep him a secret. Before Bobby I was terrified of going but he makes everything painless and easy. I had a cavity done with him recently and he made it feel like yoga. We did breathing techniques while he gave me the shot and I literally didn’t feel anything! Thanks Bobby!!!

I moved back to SoCal almost a year ago. I am so happy I found Dr. Cheng because my previous dentist and staffs were not very professional; the dentist rushed through my cleaning, and staffs stood around to gossip.
At Cheng Dental, all of the staffs I have encountered were very sweet, helpful, and professional. Dr. Cheng (the oldest brother I think) gave me recommendations, told me what was urgent and what was not, and he was honest and cared about my teeth.
Further, David explained my insurance in details so that I won’t get charged more than necessary, the hygienist Katie told me the benefits of each method she was using to clean my teeth, and she was very gentle and considerate of me.

Just left and had a great experience. My time between check-​ups was really delayed (came from out of state) so fortunately no major problems. I was also a little nervous about seeing a dentist while pregnant but I made a great choice with Dr Robert Huang. I have my regular smile back! :-) And I’ve definitely found my dentist in California.

Came in for a general teeth cleaning and I met this lady Dr. May.
She is a funny lady, she knows whether you are lying or bs-​ing with her. You floss? (yes O_​o) Really? Then use better flossing. Are you using a mouth guard at night? (yeah *_​*) Ok, bring it with you next time, I want to take a look. –_​_​–
LOL, such a funny experience and I totally forgot about the pain. I will definitely come back for more major works.
Dr. May speaks many languages, which is a plus! And she treats you like a little child which I find it very pampering and cute. (Who needs to be toughing out all the time?)

I recently came back to Cheng Dental for some fillings. Just as before, Dr. Robert Huang is amazing! During my interaction with Dr. Huang on my first visit back, I suddenly realized I miss him so much as a result of some unfortunate dental experiences I have encountered elsewhere since my last service from him. During this absent time interval, I have tried 7 other dentists. And now about 2 years later seeing Dr. Huang again reminded me of how wonderful he had been and therefore made me realize that only he has the total package (Smart & Skilled + Gentle & Patient + Caring & Kind + Ethical & Honest + Young & Very Tall). Dr. Robert Huang is THE DENTIST for me!
The front-​desk person I dealt with before was Dina. She was perfect, wonderful, and exceeded my expectation of good customer service. Due to schedule change, I’m now dealing mainly with another front-​desk person, David Tseng, who is just as great. He is very knowledgeable with the dental insurance billing, a go-​getter and always so eager to help. You won’t be disappointed. If he couldn’t do certain things for you, it is because of orders from above, not him.
On this first visit back, I felt sad to find out my favorite dental assistant Lu-​Hua Li no longer works here; she retired! Shocking … I thought she would always be available when I come back. What a tragedy, I never got a chance to say goodbye. I still remembered she was a kind soul who hand held and helped saved me from stress and tension during the whole dental ordeal. It meant a lot to me because I was more fearful of dental work back then. I will never forget she was there for me at a time when I was hopelessly horrified!
To my fortunate surprise, in my first visit back, I met three other just as wonderful dental assistants, Sue, Harriet, and Katie. They are sweet, caring, and diligent ladies. Of course Lu-​Hua Li is always going to be my favorite because I met her first, kind of like «my first love» concept. It’s rare to run into so many good people one by one respectively. I don’t know how or where Dr. Huang found these fine ladies, but I am so happy to have met them!
Recently by chance I found out that Dr. Robert Huang also works at Blue Pearl Dentistry in the Carthay area of Los Angeles that borderlines Beverly Hills. In fact, he is the founder and owner there! It’s about a year old so everything is pretty much brand new: new office, new dental equipments & chairs, new furnitures & TVs, new atmosphere, new smell, etc. I’m planning to check it out at my earliest convenience. In short, I highly recommend Dr. Robert Huang as the BEST dentist anywhere, anytime, and at any location!

My highest recommendation for both my lifelong dentist Dr. Charles Cheng (seriously, even when I went to San Diego for schooling, he had an office there as well) and my orthodontist Dr. Robert Huang (who did an amazing job with my invisilign). They have always treated me with the utmost courtesy and warmth. The results have been fabulous.

Need to write a review for Dr. Long. Firstly they open on Sunday which actually saved me for one weekend when my wisdom tooth pain almost killed me. Dr. Long was very gentle, cleaned my tooth and tell me to come back to extract it the next time.
Not as painful as I imaged, no infection at all. 5 star! It’s not easy to find a dentist that you like and trust.

Judging by the reviews on here and my own personal experience, the popularity of this place has a lot to do with Dr. Robert. I just finished my Invisalign treatment with him and I love my new teeth! Here’s why I WON’T be returning to Cheng Dental and will be switching over to Robert’s own office in LA for my future dental needs.
This review is solely for the front desk staff at this place. I’ve had no problems with David and the other guy who is occasionally there… both of them are very friendly. But the women who work at the front, especially the older lady, have little to no concept of what good customer service entails. Don’t expect anybody to make eye contact with you or acknowledge you when you walk in. You can go through the entire check-​in process without exchanging a word with anybody at the front desk.
I got completely dismissed by the older lady (Annie?) today while trying to make a follow up appointment. Her excuse was she didn’t have my file in front of her. Made no attempt to solve the situation… just continued to ignore me. I tried again after a dental assistant noticed I hadn’t left yet and Annie proceeded to dismiss me AGAIN and asked, with the biggest stink eye, if I could «go over there» to a lady who was on the phone. I didn’t expect the person on the phone to notice or even look at me, and she didn’t. Luckily, David noticed my predicament and saved the situation.
Be more courteous and friendly to your patients. If the older lady is the office manager like some are saying on here, she is setting a terrible example and it’s no wonder most of her staff are just as rude and unwelcoming. The front desk is the first thing patients encounter when they walk in and often times the last thing they deal with before they leave. What a completely unpleasant experience both ways at this particular dental office.

Really bad experience, came here because all the good reviews but left as a very dissatisfied customer. The integrity of all those 5 stars reviews is very questionable.
Reasons:
Bad service, treated very poorly and felt like they’re trying very hard, to the extend of lying and telling lies, just to get me show up for unnecessary follow up service.
Dental work was done very poorly and I felt like the whole time, they’re in a rush.
Dishonest price. Charge you extra without ever informing you.
BAD QUALITY dental work.

I came here before and had recommended some friends in the past, thinking that they were good and spread the words out. Looking bad, I was dead wrong, so be aware. (UNTRUSTWORTHY)
I will never ever come back to this place (and will also persuade other people that I recommended to stop coming here also) for couple reasons, but I will only give you the biggest reason to save a long story short.
THE old lady (Annie?) working in the front desk and her witch like attitude, every time I’m here and seeing her face already makes me regret my decision of coming here and makes me feel very unwelcoming and seeing the way she acts and talks, and how she shows no respect or empathy for the customer’s problems or concerns, other than what’s inside their wallet, makes me sick.
She is unethical, hypocritical, liar, and shows no hospitality toward its customers, she will lie to get your business in the first place and after that, she will make many excuses to try to charge you extra and bogus money, worst of all, she/​they won’t stand behind their works and WONT HONOR THEIR WARRANTY.
(Don’t just take my words for granted, look at all the past negative reviews)

Best dental office I’ve been to. I recommended all my family and friends to this place. Annie (office manager) is super nice and she would give you the best price. They do everything from braces, dentures, wisdom teeth extraction. :)

I’ve been coming here for over three years. Service has always been top notch and the weekend hours are very convenient for patients. No pressure, no upselling just great care.

I’ve probably broken every dental sin there is in the book, so I was pretty embarrassed walking into my teeth cleaning today. I opted to see Dr. Robert Huang because he was my go-​to person the first time I came into the office.
Storytime:
A couple of months back I decided to try out another local dentist for a teeth cleaning and was super dissatisfied with their work because they did a half– a** job. THE END.
However, today Dr. Huang helped me restore my pearly whites which I am super grateful for. I walked in with coffee stains on my teeth and walked out without so yay me! I was super happy until I was slammed with the bad news at the end. Dr. Huang informed me that I needed to get some dental work done. He informed on all my dental issues and gave me the option to think it through/​schedule an appointment at a later time. I definitely appreciate this because it allows me to think through my options before I commit to it.
One star deduction:
1. Parking lot is super small.
2. Dr. Robert Huang only works Tuesdays and Fridays which is a bit inconvenient for my schedule.
3. Pricing: slightly higher in comparison to other offices around the area but worth every penny!
Final Verdict: Thumbs up, I don’t think I will be switching dentist for a long time if ever again!

I rarely write Unilocal reviews but Dr. Wilson Long is my favorite dentist. He takes the time to explain my dental condition, the outlook and even tells me what he is going to do next. I do not like to be in dark about things so he is perfect for me. I like his professionalism, friendliness and sincerity. I’m so glad I found my family dentist. Really two thumbs up for my experience with him.

My painful saga finally ended a few months ago when my new permanent crown was fitted after my endodontist confirmed that the root canal re-​treatment was a success. Because of the botched root canal/​crown in 2005 from Dr. Cheng, I have spent $ 890 on the first crown replacement, $ 790 on the root canal re-​treatment and then $ 940 on another crown. This is in addition to 7 office visits between my general dentist and new endodontist for the follow-​ups.
I still remember when Dr. Cheng took the last x-​ray after he completed the RCT and stated that it was a success. Now looking at that x-​ray and my new x-​ray, I am absolutely shocked how he could come to this conclusion. We are talking about 4 mm of fill that he missed. This is the textbook definition of a botched root canal.

One of my silver filling was broken today, sad day. I called the office, told them that it hurts and there is a hole on my tooth, they told me to come in right away.
It was awful that when Dr. Cheng complete remove the old filling, it was so big that a crown was inevitable. Finally, yours truly is getting one of those, call me Queen please. To conserve tooth structure, and as a proud USC dentist, Dr. Cheng recommended to make a ⁷⁄₈ gold crown. After all the pros and the cons, I’ve decided to go with the slightly pricier option, the tooth is in the far back, no one will ever see it.
He was quick, painless, and all was done beautifully. I was so thankful that he saw me without an appointment, resolve my pain, and made me a beautiful crown – which will be delivered in 2 weeks, I will post update to follow up! It’s hard to find hearty doctors nowadays, I guess I was lucky enough to have one.

2 words: Tread lightly.
I decided to try a new dentist after losing dental insurance (boo, being a 26 year old in grad school!) and the great reviews (high rating + high number of reviews = must be credible right?) persuaded me to schedule an appointment.
I did learn ONE valuable lesson which is the reason for an additional star– ALWAYS get second opinions if you doubt their advice/​recommendation. This is true for anything in life, especially medical decisions or anything you are planning to spend $$$$$ on.
After my first visit and being told I needed two fillings (first time I was told I needed fillings in my adulthood!), I consulted TWO separate dentists and was told it was NOT necessary. Having been a regular patient (6 month checkups) for most of my life, the actual cleaning/​exam was pretty short relative to all my cleanings I have had.
I am glad I decided to ask for a second opinion or I would have had 2 teeth drilled and filled… unnecessarily IN ADDITION to -$ 300 they would have charged. The dentist I was with also encouraged against silver anagrams.
So please, tread lightly.

HORRIBLE.
Long story short? Um… Just do not come here.
Ok, I have a several things I can complain about them, but the main reason I suggest to skip this one is because they tried to charge ridiculous amount though my insurance, trying to take advantage of it.
I came in for a free exam and decided to have my tooth removed. A front lady told me that it was going to be $ 190, but I would pay just a deductible and co-​pay there. Since they are not in the Delta Dental’s network, she said I would receive a check from Delta Dental for the rest of the fee. Then I need to send that check to them. Cool, that’s pretty simple.
Two weeks later, I got a check and statements from Dental Dental, which said Dr. Cheng Dental claimed $ 700 for my tooth extraction. $ 700!!!
That is almost four times more than the price they told me! AND they charged for the exam that they said was free!
Well, $ 700 is way over the limit in the insurance, so they took it as $ 250.
I called them and talked to the front lady. Then she started making up whatever excuses and lies. WOW. I had not felt this angry to anyone for a long time. She even said that all prices listed in the statements are made up by the insurance company.
I talked to the insurance company, and they said there is no way they make up how much is claimed of course. I KNOW that they did it on purpose trying to take advantage of the insurance company… If the front lady just apologized saying that was just a mistake, that was fine. But if she lied to make excuses, there is a huge problem.
I have a lot more to say, but I will just stop here before my anger and disgusted feeling turn my stomach upside down.
There are many good dentists in LA, so just… please skip this one.