Carl’s Jr.

i came here on my lunch break… i ordered two large combos and when i got my drinks i got a large cup filled up with ice all the way to the top. this carls jr. just completly sux i had a large meal with hardly anything to drink

Working late nights there’s few places i can go and grab something to eat. This Carl’s jr has one of the most warm and energetic cashiers I have ever came across. Cesar was very friendly, he greeted me with a voice of urgency, and was quick to take my order. Upon reaching the drive thru window he was there to greet me again. We made small talk as i wait for my burger. Once he handed me my meal he welcomed me back, and wished me a good night. Thank you Cesar for making my late night fast food run enjoyable.

Asked for steak
Cashier said «beef»
Said steak again louder
Cashier said «okay»
Got beef

I don’t usually review fast food places, but I have to talk about a server here.
Cesar is the only guy manning the drive thru late at night through to the morning. He has great customer service and is a real trooper. He was laughing with us and joking. I could almost consider him a friend.

Ordered the new steakhouse burger and received a regular burger without cheese in the steakhouse burger box. In other words, «I got played.» I am very disappointed with the fact that I paid the price of a steakhouse burger only to find that I received a burger worth far less, once I reached my destination. I was actually really looking forward to trying the steakhouse burger. It was the only reason I went to Carl’s and not somewhere else. Moral of the story: always check your food & never go to this Carl’s.

worst drive thru experience ever. short Mexican guy with a thuggish attitude. Usually greeted by a somewhat friendly white guy or skinny polite Mexican guy but this Carls Jr made the Worst Mistake of hiring this other asshole. He Doesn’t follow prompted scripts that I know all other Carls Jr’s have presented me with when pulling up to make an order. I was rushed through my late night order at about 2/​3am when there was not a soul behind or in front of me. This asshole was the biggest jerk when I got to the window as well. My entire car was appalled with the amount of disrespect this guy gave us. He was actually telling us to shut up and «is that all» several times when we were still trying to make our order. The sarcastic remarks were never ending when he would talk over us when asking for condiments. What we did to deserve this is so unknown. I only wish I could have recorded this experience for YouTube. Carls Jr San Gabriel next to this hospital will never have our business again FOR SURE. He actually made threatening remarks which I will not repeat due to the vulgarity of them. Absolutely inexcusable. I wish there was a manager that we could have spoken with.

Decided to go to this Carl’s today and I Hope they realize they are going to lose a lot of customers being stingy… Top it off they stated they did not have the southwest chicken taco because their machine is broken.

Ordered a big Carl here. The bun was so old it was hard. I can deal with a hard bun but the meat tastes so old I literally gagged when I took a bite. Please no one eat here. It’s definitely not how most Carl’s are.

Server Cesar doesn’t fucking even deserve a star.
Didn’t pay any attention when taking order and didn’t repeat orders. No HI no price no thank you no manners no nothing but bad attitudes. You are not even good enough to work at a fast food joint, Cesar.

This place needs new management, it’s dirty, food not well prepared, customers service sucks. I boycott this place now ever since. They should tear it down and put a better restaurant.

Alright if u come here sober with a drunk friend yeah the guy that worked (7-​21-​2015) SUCKS fu**** balls he looks like dogg you down, plus it took them more then 20 minutes to take my order

Our Westerns were awful, and dry. Onion rings old and stale. And the cherry on top was the hair buried deep beneath my burger. So BEYOND the worst Carl’s ever. :-/

This Carl’s is gross!
They need to knock this place down and build a new one.
Restroom is gross.
The quality of food is gross.

Ordered the loaded breakfast burrito and holy cow was it spicy! The salsa had big chunks of jalapeño and I’m not too good with spicy food! This location is definitely one of the better ones around… well all the nearby ones are good when compared to the location by PCC, that place is sketch and the food isn’t that good. They removed the salsa bar here, not that I mind. They still have green burrito though. Also very clean

THis is the most caring burger restaurant, they do really care their customer specially the wheelchair bound customer, staff were nice and very approachable. Their burger really good specially the Carl’s Jr original burger.

Spent $ 6 on their ‘All Natural Burger’ only to have it come out as a smashed mess with ingredients falling out. Unsatisfying meal overall.

worst beyond worst drive through i have ever been to in america!
1. you wait 16 min in the drive thru
2. they get your simple order completely wrong.
3. you go inside to have them change it and they have the nerve to charge you the extra $ 0.29
4. wtfffff! id rather have mcdonalds, taco bell or any other drive thru than this!
horrible customer service!

As I continue my love/​hate relationship with Carls Jr,. had the misfortune to stop at this particular one for some breakfast before a meeting in San Gabriel. Big mistake!
I continue to wonder why this chain, that has some of the best fast food when prepared correctly, continues to shoot itself in the ass.
In addition, for whatever reasons, the level of service from their employees continues to plummet.
Good example here: I entered this one about 8 AM this past Monday, and should have walked out when I saw the order taker sitting in the dining room occupied with her cell phone. I went to the order counter, and as I did, she disappeared back into the kitchen area. The cooks noticed that I was at the order station and started yelling at her to go out to take my order and she gave them attitude back. She gave me the same attitude. What did I expect from an employee with «Da Boo» as her stated name.
She took my order without any sense of mission or care, and never once made eye contact. Oddly she also was the one who delivered my food to my table in the dining room, without any comment and almost winging it like a Frisbee onto my table top.
I then prepared to eat, and noticed that there were no napkins in the dispenser on my table. No problem, I would look at the next table, and then the next table, and the next and the next. Unfricking believable, I had to eventually look at 8 (not a typo) tables until I found one that actually had napkins in the napkin holders.
Now for the food. The biscuits were like rubber. Carls Jr. commercials has you believe that these biscuits are made fresh at each site each day. If this is true, then they are made by laid-​off rubber tire makers that formerly worked at the Goodyear plant. Chewy biscuits are not my favorite style. The gravy was overloaded with black pepper and not appetizing. Did not finish eating this food.
Will I return?
NO!
Carls, basic leadership and management would save your outlets but if you let untrained crew run the ship, it will sink quickly, and that is what is happening here.
Fix it!

It never fails! It’s 9:45 am I ordered a coffee & I’m waiting 20 min. at the drive-​thru. Thank you again Carls for your crappy service. Keep up the good work!

This place seems a bit more decent than the others. $ 1 off BIg Chicken Fillet via email coupon.