AT&T Authorized Retailer

OMG. DONT COME TO THIS STORE EVER. I SAW PROMOTION And decide to transfer my T-​Mobile account to AT&T when I get my new phone 6s. They mess up my account and I end up paying so much extra fees. And they won’t help you out either. The customer service sucks really bad!!! So irresponsible!!!

All other people’s bad reviews are no kidding. AVOID THIS STORE! This store doesn’t even worth a star. Came here with my parents to upgrade their phones. Everything was smooth at first. When we were ready to pay, I found out that we would need to pay upgrade fee per phone of $ 40 in total, $ 25 to this retailer and $ 15 to AT&T. I checked on AT&T’s website and confirmed the upgrade fee should just be $ 15 per phone. I asked the sales person what’s the additions $ 25 and I was told that I will need to pay the $ 25 no matter what, because it’s like the «service fee» to have service done here. Totally a rip off! Will NEVER come back again!

DON’T DO IT.
One of my very very few terrible reviews, and I’m always sad that I have to write one of these.
People just need to avoid this store… it’s sad that the bad economy is making people act shady, but it’s still no excuse to have to lie and cheat people. Please be good business/​sales people. You will do much better in your business. Trust me.
I’m actually very happy with paying for what I want if it’s EXPLAINED to me up front. I’ll even refer you if I think you are trustworthy. My family has given this store business quite a few times, man referrals, and sadly, this recent event left a bad taste in my mouth. I will sadly have to tell friends and family to avoid this store now.
[-1] Agent Kyle lied to my dad. He told my dad the new plan just adds $ 30 to the old plan total. He did not even bother to say it’s $ 30 for EACHPHONE LINE. That’s an EXTRA $ 90 a MONTH. I don’t know how you can get away with adding an extra $ 60 on top of the $ 30 without explaining it. I had to call AT&T to have them explain it to me. Again, I wouldn’t have cared about paying $ 90, except he didn’t even bother to explain.
[-1] Agent Kyle did not tell me the new plan will cost more. He told my dad that it will be $ 30 on top of the OLD plan price ($ 105). The NEW plan price (which he did NOT explain) is $ 120. So not only did he lie about each line costing an extra $ 90, he did not even bother to tell my dad what the new plan price was.
[-1] My dad drove all the way from TORRANCE to receive CUSTOMER SERVICE here. That’s around 25 miles, just to have the agent lie and cheat him. I would be embarassed to hand out my own business card if I were him.
[+1] The only star this place gets, is the fact that you can cancel within 30 days. Thank. Freaking. Goodness!

I just hang up the phone with one of their representative called David. He just mock at me for not going to AT&T store directly but going to AWG store instead.
Their service is horrible.
I started an AT&T family plan with them and was told that the phone my little girl want will be in the store in a few days. However, when I went to the store after a few days, they still did not have the phone. Guess what? I didn’t get the first sony ericsson until 2 weeks later. Yes! I have to pay for the service even without having a phone. After my little girl got her phone two weeks later, we found out that phone had a long contact list with people we don’t know in it. They told us they gave us the someone else’s phone by mistake.
You don’t want to know my experience with my iphone with AWG. They don’t carry any and they will not tell you when you walk in the store. They just want your business. They told me the iphone will send to my house in a few days, Again, it didn’t happen. When I go back to them, they told me they will do it again and I should get my iphone in a few day. Guess what, it didn’t happen. When I called, they told me I just have to go to a AT&T store directly to get it.
I received a collection letter a few days ago after I have been using my cell phones for 5 month, they want to charge me $ 300 penalty fee because I changed my plan. I changed my plan in the AWG store and was agreed by their manager since I have discount with AT&T from my employer.
When I called and complain with their San Gabriel head office, they told me it was your choice to come to us, too bad!

First of all they don’t deserve even one star!
This company likes to put misleading advertising to lure you in and then you end up getting different things with bunch BS. That’s what happen to us back in August 2010. The time it took to sign up the new contract was long and unprofessional done by ‘part-​time’ sales. We had to return to the store 3 – 4 time just to get the correct paper work processed. Now we are finding that the store still entered incorrect information on my file with AT&T. And again I was at the store for another 3 hours waiting for them to solve the problem and still couldn’t be resolved. It was just a nightmare from the start when we signed the contract and soon after we found out the sales who helped me no longer works there. So i am just pushed to another sales.
If you like to get AT&T, go elsewhere but AWG. I would not recommend this store to anyone!

DO NOT TRUST THEM on the rebates. The same thing happen to me when I requested a rebate check. I renewed my contract with them on July 2009, and they told me to wait for 9 month for the rebate. So I called them up on April, 2010. Then they told me they have requested a check, and asked me to wait for 3 weeks. I went to their place at the end of May, but they said the system didn’t show that I requested a check, so guy who helped me requested check again. I called them up again on June 30^th to see if I got my check, then they told me the check was never requested, and the guy on the phone was going to do the requests again. That’s when I lost my cool, and told them that its just NOT RIGHT for you guys to make the same mistake 3 times. Then I told the guy that I will call the AT&T customer service and file a dispute against the AWG wireless, then discontinue the service because I was scammed by AWG’s rebate offer. So I hung up the phone. 10 mins later AWG called, and told me that some one misplaced the check, and I can go pick it up next day. In sum, don’t trust them. They always said wait for 3 weeks for check to arrive, and it didn’t, keep calling them until you got your check.

This place really SUCKS!!! Two years ago their store was in Arcadia and i opened my new lines with them. They told me that there was a at&t special where if i recycle my old phone, i would get $ 50 back for each phone. a few months later… THEY CLOSED THE STORE AND LEFT TOWN WITHOUT A FORWARDIGN ADDRESS OR ANYTHING!!! This weekign i was passing by Vally Bl and saw the store and went in. And they actually remember me but said that because i waited too long, they need to order another check. FINE, OK two more weeks and i never have to deal with them again… RIGHT… F@&# NO! This morning I check my e-​mail and at&t sends me a confirmation e-​mail for Uverse thanking me for signing up for their tv program! So of course i call the store. And they very politely told me that «sometimes the computer just adds these things, don’t worry, just tell them when they come to your house to install it that you change your mind» WTF!!! I don’t need to change my mind, i never wanted Uverse to begin with! with all the crap that thet put their customers through, i have to applaud them for two things though: 1) for being next to the very tasty Ten Ren and 2) for their uncanning ability to lie to and totally screw over anyone that so much as talks to someone working or connected to their store. Big thumbs up for their straightfaced lying abilities and uncaring attituded torwards their long time customers. :)

AWG really sucks! I signed a two-​year contract of ATT family plan at AWG. There is $ 300 rebate for not upgrading our phones. According to the contract, the rebate should be available Apr 7^th. I called AWG every Friday in the last three weeks. And their answers were always that «your check will be available next Friday, call us then.» The whole thing has repeated for three weeks and go on. One of their employees Hunter even hung up my phone. Will avoid them in the future.

Time to upgrade and reluctantly sign a new 2-​year contract with AT&T. I have quite a bit of rollover, so I wanted to stay with AT&T. This is the first time I’ve signed a contract with a cell company in several years, so I was not looking forward to it. I am on a family plan, so my family all got new phones since I was signing a new contract. I went to Advanced Wireless Group on Valley in San Gabriel by chance.
AT&T says that phones are «free» or «$ 50» after rebate, but they don’t tell you that you have to pay $ 18 per line as an «upgrade fee» or you have to pay tax on the retail price of the phone (which are $ 300 to $ 400). These fees and taxes add up quickly. I ended up paying $ 351 for three phones. I’ll get $ 150 in rebates, so the total after rebates is $ 201. Two of the phones were $ 50 after rebate, so essentially I paid $ 101 in taxes for the phones and SIM cards. The $ 18 «upgrade fees» will be on my next bill.
Jessica at Advanced Wireless Group helped me. She’s very helpful, knowledgeable, patient and thorough (with paperwork, working the phones, explanations to questions).
Also, one of the best things aobut AWG is that it’s right next to a Tea Station, so yummy boba while waiting for your new phone.