Aae Express-La Corporation

Have never sent a parcel other than directly via post office before. After much web browsing, I found this nice delivery service with suitable price right on my doorstep! Easy Peasy! Will certainly use again!

DELAY! DELAY ! WORST, promised 3 days delivered, it took 7 days ! WON“T use their so-​called «EXPRESS» service. Switching back to Postal service.

Had a very bad experience with AAE. I shipped my package one month ago from LA to china. And it’s still in process now… Why so slow? They promise customers the air shipment takes 7 – 10 days. But it’s already been ONE Month! And customer service they provide is terrible. When I called them asked them to track my package. They just told me it was still on the way. And the manager never replied my concerns towards to the package damage. Terrible !!!

If I can ever rate zero, that would be it!!! This place is a holly money savvy place! The bad-​attitude woman just kept asking more money out of your pocket! I went there to send packages to Mainland China today. I have roughly 10 pounds stuff, and they’re already packed up. When I got there, the bad-​service lady first told me that I have to open and separate all of my stuff and repack them coz they had some agreement with customs, which I don’t believe so. They simply wanted more money. Their quotes are ridiculous too. It’s not based on pounds but on how big a box is. She simply decided that I have to repack my stuff in two/​three boxes, and the price would be $ 104 for a 20-​pound big box and $ 38 for a medium box! Altogether $ 142!!! Holly crap!!! They are just ridiculous! And they won’t be In business long, since bad service+bad attitude+want every penny in the customers=suicide!!! Screw AAE!!! Never ever come back again!

Used AAE for many years and never had issues until recently. My product got held at customs, so they say, (30 days). No calls or anything to tell me what happened. Then I was asked to come back in and pay $ 10.00 to cover a customs charge. AAE said I was not eligible for a refund when I called and asked why we are 35 days and still no package. They don’t take packages that get lost seriously. Just a run around for an hour. Waste of time!

Today i had a very bad experience in mailing back a package to Macau. I quoted from the AAE hotline staff that sending a package back to Macau is USD9 for the first pound and USD4 each pound thereafter. But when approach their office at San Gabriel, the woman told me that sending the first pound was USD 49 and plus USD 2.2 for each pound on!!! After that i reconfirm with the hotline again at home and it said USD22.13 for the first pound ! I wonder what is going on with this company! The inconsistent in quotation really pissed me off!