YP

Terrible results and even worse customer service.
After months of asking for someone to contact me. Every time I called in a payment I asked for help and was advised that my rep would contact me or that they would submit a request for someone to contact me.
After months of collecting data and asking every single person that ever called my business how they found me, I picked up on the fact that no one ever said
. My website analytics showed that if I was lucky, only 1 person would visit my site from YP.com’s site. Now their monthly reports showed that a couple hundred people saw my ad and as many as 6 people clicked on my ad ($ 220 a month for 6 clicks?! now that makes it worth it!!!)
At this point I was fed up. I figured, the only way to get a call from them was to not make a payment for a while. It didn’t take long and I found that their outbound phone capabilities worked just fine. The rep was very apologetic but again told me that they would ask my rep to contact me and they would submit a ticket.
I was able to get a manager on the phone after emailing him directly and telling him the same story I am sharing here.
Long story short, a small business owner would have better luck taking the $ 220 a month (12 months worth, $ 2,640) in one dollar bills and burning them in a fire pit. Once you have the smoke really going, start making smoke signals. You have a better chance of getting the fire department’s attention than getting your phone to ring from advertising placed with
. Try selling your product or services to the Fire Department, otherwise, your money is just going up in smoke as it would be sending it to
I have 4 payments left with
because they would never imagine letting you out of the contract even though they have failed you for 8 months with failing to provide a valuable product and failing to provide any sort of customer service.
Granted, the manager offered to upgrade me from their Gold Level to their Platinum level for the remaining period of my contract. That and $ 2 to purchase a Powerball ticket will give me a better chance of winning the Grand Prize in the next Powerball drawing than the chances of
causing any sort of business opportunity to come to my small business.
I’ll be sending in my past due payment now even though I know it is beyond any doubt a complete and total waste of money.

I am extremely upset at YP. My company name is CS Custom Painting Inc. They made a lot of promises to me which they did not follow thru. My rating for this company would be a zero if i could post it.
They have been giving me the run around for almost a year now.
First, the sales rep promised me that i would get a certain amount of business calls a month, and that if they were not met then YP would put out of their own pocket to meet what i was promised. Biggest lie ever.
I was at my job site when i was contacted and everything sounded pretty good. So i handed over to my wife to complete the registration with YP. First, They never told me it was a one year contract. My wife was the one that called me after the registration was done saying that Albert Olivas (the sales rep) told her it was a one year commitment. That was the first time i got upset at YP. Why wouldn’t they tell me it was a 1 year contract. So we called again and we were promised that they would take us out of the 1 year contract and put us on a 6 month contract so we could try them out. (Another lie, we were never put on a 6 month contract) Well, i let it slide and started doing business with them, they needed me to be recorded as well and we did. After a month of being with YP i still didn’t see my profile online. Finally it appeared and i was credited for that month. Months went by and i would not get ANY business calls. So i called back and what i got was a large bill!!! I was surprised… i talked to them for countless hours about getting this situated. I literally have opened like 6 claims, i am just exhausted.
My rep and my wife got to call the incoming phone calls that we got just to confirm to our rep that they were ALL SOLICITING CALLS. So he helped us for the inconvenience and promised that he would do everything in his power to do something about this. It was then when we decided to just get out of doing business with YP.
They send us a survey and we marked it totally dissatisfied. So a lady called to ask why were we dissatisfied. We asked for it to terminate our contract and she said she was going to talk to the people necessary to do this but she would take care of it. (Another big lie apparently since we are still getting billed).
It has been months and we still get harassed by YP to collect payment and give me the run around about my problem. I am currently literally talking to YP right now for about 3 hrs just to get transfered around in their own department. (Assholes).
I would not recommend YP to anyone!!! Might as well just give your money to charity because that’s whats going on with YP. They just call to collect money but they don’t do anything for you!!!
MOST UNETHICAL COMPANY EVER!!!
EVERYONE STAY AWAY FROM YP!!!

I would give YP a Zero if that was an option. I had a contract with them last year and the salesperson told me they would let me out of the contract if I did not receive at least 8 calls per month. There was a 4 month period where we only received 1 – 2 calls per month. During this time, I made repeated phones calls to try to see why my Ad was not performing. They offered me nothing. I asked to get out of my contract per my salesperson promise to me. They said he no longer worked there and that they would not honor that.
YP is a horrible company that does not get the results they promise. Take my advise and stay away. At $ 500 a month, I would recommend hiring a local SEO/​Marketing Company that will actually get you results. I did this and the results are amazing.

They have had me listed in the wrong categories, with a non-​working phone number, in the wrong work areas for the last year. I have been emailing them for the last several months with no action. I plan on taking them to court.

YP what a joke. When we declined to work with them they told us our company would certainly go out of business. NOT! After that, the GM in the area promised us they would leave us alone and we would be put on their do not call list. Another big NOT! Not only do they come in and call and harass us at least every 6 weeks, but when we ask them not to call and politely explain the situation, they laugh and today the girl not only laughed but made condescending comments. I literally HATE this company — there are a billion other companies doing the same thing and better, steer clear of their overpriced business model and their rude employees.

First, let it be known
is the 183 largest private company in the U.S. according to Forbes that did $ 2.5 Billion in sales revenue in 2014.
This company is evil, greedy and unethical. Just read all of the reviews on Unilocal.They’re liars who get naïve people to throw their money away on year long contracts that get virtually no results. YP’s a black hole for many small businesses and their contract they don’t let you out of easily even after the term ends.
I’ve had a lot of patience with
and have come to the conclusion they are deliberately and willfully negligent in terminating contracts and taking down paid for business account profiles. No matter how hard I’ve tried to get them to cooperate they will do their best to frustrate and make me go in circles without resolution. They enjoy frustrating and playing games with their customers.
Main points of this complaint:
1. I opted out after 12 months of a $ 163/​mo contract and was never told it was a 16 month with a one year opt out clause. They had led me to believe it was just a one year contract.
2. After many phone calls they were supposed to terminate my account on May 13^th and remove my ad while prorating the final bill. They did not do this and ignored their own notes in my open case note file doing nothing with them.
3. Today I received a bill for the full amount and the ad is still up. When I called the customer rep didn’t believe my contract had even opted out.
4. They make you call back each time to learn something new you have to do, such as that you must call their claims department to get your ad removed, they won’t take it down without a lot of time and effort on your behalf because they want the ad revenue.
5. They lie and play games and do everything manually, don’t presume they put your information to any use you provide them in the case notes, you’re at the mercy of the customer rep on the phone to cooperate with your requests. Today I was about to get a price adjustment and the rep lied and kept me holding a long time only to hung up on me after I waited 15 minutes.
Background:
I had no real evidence I was generating any real customers other than attracting telemarketer calls from this $ 163/​mo Internet biz profile so I opted out after one year.
Today, nearly two months after the confirmation of the opt out cancellation by the account rep, a customer service person questioned if the opt out was genuine from out of the blue. That’s right, he didn’t trust I was telling him the truth. After he confirmed with the rep the opt out was valid, he continued to give me a hard time turning my case over to their claims department to get them to remove my business profile prior to his prorated adjustment to the account.
After you opt out «early» which isn’t early since it was a one year contract you really agreed to to begin with, what hey don’t inform you about is that you have to get the YP business site profile taken down and have to get them to cooperate to do it. After you cancel they make you believe everything’s done without further instruction. They won’t do it for you when the contract ends as you might expect.
It’s like a secret society in how YP operates word of mouth without any automated system to act on removing your ad after the contract expires. They want it up there so they can continue to charge you. They operate like parasites. They’ll put little notes in your case file of the phone agreement, but it’s not applied to any intelligent procedure or system to use. It’s just text in a file to this company they don’t do anything with until you contact them again. The customer service people are directed by their company to read back the information to you in their note section to make them seem legitimate but I’ve discovered they do absolutely nothing with this information until you call again. I came to that conclusion after hearing two separate reps read back the notes section without my request this is standard procedure to make you think they’re on top of things.
They do nothing with the case notes until you call again. They don’t do a thing, because they want your ad up there as long as possible to charge you for their ad service. They’re sadistic in their psychological games and truly have an agenda to keep your ad up and running as long as possible.

Do not ever consider using
internet or mobile advertising. You’re better off setting your money on fire than giving it to these guys. My salesman (Bob Levine) sold me an add that manages to produce ZERO clicks per month. He never returns phone calls and hasn’t been honest with me about the ad and the lack of customization of it. YP has poor customer service and so far has refused to let me out of a contract when they have produced zero results.
Bob even joked about it when I called him the first time after the first 2 months saying, «This is where you get angry about the lack of results».

ALL TALK NO ACTION! I signed for a 3 month plan to test them out, $ 1800 for 300 leads over 3 months. it took two months for my campaign to become «active” – one month longer than promised. after the first month and $ 600 up front, i gained 3 leads and they still had the audacity to demand payment for month 2. i paid, month 2 came around, after many complaints and no real answers. my rep liked to play the «middle man» and always claimed to be waiting on responses. i now totaled 8 leads for the first two months combine and still no real hope in sight. my rep told me «we are under contract so even if you cancel after 3 months we are still obligated to fulfill your contract…» end of month three came around and they wanted 12k to continue under a second contract. i cancelled asap, asked my rep when i should expect to get the rest of my leads and he quit responding. 2 weeks later yp claims he no longer works there. they continue to bill me for the remaining 400 $ and now i am having to take them to court because they are clogging my business phone line with harassing collections calls. UNBELIEVABLE!

Ok, I guess I cannot give them just one star, but I am quite upset with
, because they never provide my company with an accurate billing statement. We call them every time we receive our monthly bill, but it does no good.
They recently shut down our website, and did so without any warning or notice. And then admitted that it was THEIR fault because they accidentally did not properly apply credits due to the incorrect statements.
I have to wonder how much business we have lost due to our site being down. It takes several days to fix their internal issues (who knows why — you’d think the same jackass that shuts off the website could and should just turn it back on, but that is not the case).
If you want to know the name of my business, it’s Shell Door Service.
The
website is:
If that doesn’t work, try my back-​up site that I own and operate through
:
Thank God I had brains enough to have a back-​up.
In closing, I have had decent results with our
website, but it is terrible that they would shut down my site due to their in-​house clerical SNAFU’s and then take days (no joke) to restore our site.

AT & T Advertising aka YP Advertising is a Nightmare to deal with! It took almost a year to straighten out their clerical error in which I was charged a past due bill of over twenty-​two thousand dollars! I have to tell you folks, it nearly caused a stroke. Now that I am retired, I have closed my business. I have been trying over 6 months to get a final bill, in which in like the above incident, I am being threatened with having my credit ruined. SAVE yourself the aggravation and cardiovascular damage and SAVE YOURSELF many dollars by advertising online. It costs very little to create a very professional-​looking website. It costs nothing to have a page on FaceBook.

Absolutely horrible, YELLOWPAGES IS A WASTE OF MONEY, their site does not generate business, and thats the bottom line. Besides that they are an absolute nightmare to deal with, they had me sign a contract, after doing so I faxed it over, only to find out later that there were extra things hand written on it AFTER i had signed it.
I had cancelled their services per instructions of customer service, and now it looks as if the cancellation did not go through for whatever reason… and our useless add is still up and we are still getting charged.
they promise you things that they have no way of knowing, and tell you to let the add sit for a while in order to generate more «clicks», all while you are throwing your money away. You call back to figure out why the add is not working, and they simply tell you to let it sit for another 3 months and «see what happens»
scam artists

Be very careful before signing any agreements with this company. I signed up for a free listing, and then a slick telemarketer suckered me into a year long contract with them. I got no benefits from it, and was unable to get out of the contract, of course. My own fault, but be warned. Stick with a free listing if you deal with them at all. You can find lots of complaints about them with various Better Business Bureaus and also Ripoff Report.

Total Mouse trap. Don’t fall for any of their offers. Here is what happened to me. I signed up for this program called Pay Per Call. The sales guy was super nice and said that he would always be there for me should I have any problems. Basically the program says that you have 12 seconds to hand up your phone if the call that comes in and its not business related so you don’t have to pay for it. Sounds real fair right! Well here is what really happens.
95% of calls I get are Telemarketers and people looking for work. So I answer the phone and do the company greeting which takes about 5 seconds, by the time that person says why they are calling its way over 12 seconds, I just paid $ 22 to answer to a telemarketer. So I learned to be rude and straight to the point when someone calls because I have to hang up so fast, I end up hanging up in everyones face now and all I have to deal with is the telemarketers.
The salesguy who said he would be there for me just quit right after signing me up and the guy who took over placed me in the wrong program which doesn’t even have the 12 second rule, so now I’m stuck paying ATT $ 150-​$ 300 per month for Telemarketers and people looking for work.
ATT ADVERTISING IS FRAUDULENT AND FAULTY, THEY HIDE THE TRUTH AND MAKE MONEY BY TRAPPING THEIR CLIENTS. SOMEONE SHOULD SUE THEM

Be careful of their renewal policy. I tried to reach my sales rep to make changes and he never returned my call until after the cutoff date. It then kicked into auto renewal and a higher price…