Xm Satellite

At one point I had service in (4) vehicles including internet radio… have to agree with previous review… XM Satellite is WAY OUT OF TOUCH, their fees are ridiculous and customer service is lousy. Year after year the rates changed and I’d have to threaten cancellation in order to get a more realistic price point. Looking back now… it was still to pricey! I’ve had it with this lousy company… I cancelled my entire subscription. There are plenty of good radio stations out there, and IT’S FREE… and SO AM I… can’t believe this company is still in business. BYE !!!

Horrible customer service. They attempt to charge you for every little detail. I bought a lifetime subscription for $ 500, but they’re telling me that it can only be transferred to a different car radio 3 times. I paid $ 75 to transfer it to my new car radio (2^nd transfer) and they told me that I’d get Howard Stern. They tried to «send a refresh signal» twice to get the Howard Stern station. During the 4^th phone call they told me that I don’t get Howard Stern because they said it’s an XM, not a Sirius radio, even though the radio says SiriusXM. They told me that I can get H. Stern if I pay for the monthly subscrition on top of the $ 500 that I paid for the lifetime subscription. What a joke. I asked for a copy of my contract and the woman told me it’s online when I log in, which it’s not.

Avoid at all costs! They are horrible. Customer Service is a joke. This has nothing to do with them incessantly harassing anyone it has to do with them breaking contracts. I was a long time customer who purchased a «lifetime» subscription with XM (back when they were XM with option to change radios for 75.00 each time; I was completely fine with this). Unfortunately I called «Customer Service» and requested a change to a new radio so the Customer Service rep «cancelled» my contract and attempted to tell me oh this was a mistake we cannot go back and fix… so not only did they violate the «lifetime» agreement they are deceitful and customers do not mean anything to them. They will not get another penny from me until they return what was stolen.
Use Pandora/​IheartRadio or one of the others avoid this company at all costs. There is no escalation for Customer Service only excuses and deceit. Really wish there was a sub 1 star rating they would have earned it.

The worst customer service experience I have had in a while. Too many calls to resolve a single issue. Too long on hold. Still yet unresolved! Limited online options forces one to call the customer (non)service dept. Good Luck to the holdouts. I am (trying) to cancel my service.

I like the music and the easy access for my previous car but cancelling the account was like going to the dentist. The first customer service lady decided to make me wait while she tells her colleague «there are some donuts», then the second customer service agent hung up on me after I waited 10 minutes, and the third agent didn’t seem to comprehend the first statement I made that «I’m selling my car and ALL I want to do is cancel the account» so she offered me another deal. I was getting more frustrated with each passing seconds, not minutes, but seconds. Since it’s Thanksgiving week, I decided to stay calm and be nice to this third customer service lady to get my cancellation done. When I get my next car in the near future, I will not sign up again. The price is already high, being that there are other services available, and to deal with some bad customer services, I can’t take it anymore. I’ll stick with local stations and my MP3.

Sirius XM needs to understand that their prices are out of touch with reality. They are competing with free, so they need to either provide an amazing value (which they dont) or be priced within the realm of reality.
Currently for their full plan you pay over DOUBLE what you would pay for netflix. That to me isnt a good value or even sound business sense. Why should radio which is competing with FREE terrestrial radio try to charge $ 20 a month and STILL have commercials on lots of channels, and the ones that dont have commercials for sirius which are just as annoying.

Stay away horrible customer service!!!
These people couldn’t tell that I had a account already! This outsource service overseas suck.
Now I can’t get my money back for a year subscription I paid for in Feb 2015 this year!
I am done with Sirius XM!!!
When I had XM it was great, but when they switched to Sirius XM everything went down hill!!!
Marvin Shelly

WHAT a scam this radio service is running on auto dealers. What LOUSY customer service, too. Sirius XM has deals with auto dealers in CA for «FREE trial periods» for people buying cars. I received such a trial when I bought my Infiniti from Niello in Concord. 90 days free. But I only had one station — hip-​hop (please!). I was contacted by Sirius XM again today and asked how I was liking my trial. «I don’t», I said. The «customer service rep» (and I use that term loosely) explained that the radio needs to be reset. What?! Could you NOT have told me that 3 weeks ago when you contacted me about starting the trial? Now I only have 60 days left on my trial period and Sirius XM won’t extend it.
Great deal for them. They charge the dealers for 90 days and then make the radio inoperable without a mysterious reset WHICH THEY DON’T BOTHER TELLING THE CAR OWNER ABOUT. Can you spell S-​C-​A-​M!
Good luck trying to get any sort of customer service from Sirius XM, either. I spoke with 4 people over the month I have owned the car and the free trial and all of them gave me terrible customer service. They are reading from a book, from the sound of it. They repeat the same thing over and over, no matter what question you ask them. They seem to have no power to make anything happen for people calling in. I am pretty sure they are offshore because each one I spoke with had a very heavy accent which required me to continually ask, «Excuse me?»
Next I am going to write to Niello Infiniti and recommend that they discontinue this program of Free Trials for Sirius XM with the purchase of their cars. Why would a reputable dealer like Niello want to frustrate their good car purchasers by putting them through such a load a s— with such a terrible service as Sirius XM? It tends to reflect badly on Niello Infiniti, I’m sorry to say.
Boycott Sirius XM!

I bought a new car and got a «complimentary» 3 months service. I have since been harassed for the past 6 months… First to subscribe for service after the trial would end and then to «renew» it since the trial expired. I have received dozens of phone calls and letters about this issue. I have also called at least 5+ times to ask them to stop. If I wanted Sirius before I definitely don’t want it now. This is harassment.

Can’t hate it enough.
Considered it when purchased a new car. They offered a 3 month trial. They started the trial without letting us know or without sending a signal to the car. When I called to ask what happened they were short and rude. If they’re so difficult with a trial there’s no way in hell I’d pay their astronomical fees for their service.
Much better options. Pandora, spotify even Apple music now. No no to xm

This is a bad deal for the money. They tried to charge me $ 200 for a year subscription. However when I called they told me I was a special customer and they offered the same subscription for $ 100. I asked why they didn’t give me that deal in the first place if I was a special customer? I told them they had plenty of competitors out there that offered The same service or better for much less money — Pandora and Spotify. They couldn’t answer the question. So I have canceled my serious XM radio subscription.

I decided to renew a day after I had canceled and the customer service person said it was possible since I still had service for a few more days from my current subscription. Her customer service was so bad I ended up canceling after all because she kept putting me on hold to «check for better offers», then «get an okay from my manager to continue your current rate», and on and on. Then I was told I would need to call them back in three days when my current subscription ended to confirm I wanted to continue. I like listening to the stations but not enough to have to deal with their runarounds and more each time I want to renew. Not to mention the outsourcing to another country for customer service.

HORRIBLE HORRIBLE outsourced customer service!!! Why outsource to a country where your service isn’t even available?!
So, my online account and Sirius’ super secret account differed significantly. They sent me an email saying I owed them 4x what my online account stated. So instead of just paying it, I called and was connected to someone from India with very poor English.
I told him about the discrepancy, but he was bound to his script. I also wanted to remove a radio (The power supply died and almost burnt down my house… so I didn’t feel like I should continue paying that subscription). No problem, I can send you a replacement. Of course he couldn’t remove the old radio until I received and activated the replacement. Activating a power supply? Well, today I get a shipment confirmation for a new radio… which is completely different than the one I had. In addition to my car, I have a portable model (with headphones) that I place in a dock when I’m at home. He sent me this home model? I’m like, how will this fit in my pocket?
So I call to cancel. Of course they can’t cancel it. Or refund the $ 30 shipping fee. Or cancel the the «pre-​activated» service. So I asked to speak with his supervisor. He’s unavailable. That’s fine, let me speak to another supervisor. He’s the only one? In all of XM? So then he put me on hold for 27 minutes before coming back on the line to say «well, I’ve told you what you can do, sooo…» At that point I decided I was done with this company… after about 15 years as a customer.
So, I called another number to cancel my service. India again. Let me put you on hold while I look up your account. On hold for 7 minutes and then disconnected. I called again… they had the nerve to offer me ONE free month of service. Really? Then I was on hold for 15 minutes while they cancelled each radio. He came back on the line about every 5 minutes to offer me the deal again, but finally I was free of this company.
Considering the many other options available, Sirius XM needs to step up their game, hire Americans (we need jobs too)., and seriously reevaluate their subscription costs. Why pay hundreds of dollars a year when I can stream for free?

Actually it is a ZERO STAR review but Unilocal’s system wouldn’t let me do that.
Worst, hard line, treat the customer like crap, service ever.
You know they’re bad when they make Comcast look good.
HORRIBLE!
If they keep this up, they’ll be out of business in five years, new car customers or not.

Love their great programming at my fingertips in my car and on all my mobile devices wherever I go. Never been able to find all I’d like to listen to on the local FM. Yeah, you can stream radio from your phone these days, but what a hassle is that!
I decided to give it a shot when it came with a new car. I’ll be getting a subscription after my free trial ends.
Wish it was less expensive and there was an XBOX app.

This review is for Sirius XM, I was only a customer fro a month so I can’t fairly speak to the quality of the programing, just that it wasn’t a good fit for me. I called them up at around 6 and was connected to a cs rep that spoke english just fine. I had to decline a dozen offers and check ins with the supervisor but I made it through. (I think anyway :)) Just remember that there is another person on the line who has been given a script and told never to deviate it from it. They are just trying to feed their kids. I said ‘no thank you about a dozen time’ but when we were done, I had a canceled policy and she got to get paid for another day.

STOP CALLING ME!!! I get at least one phone call a day from these bums.

BEWARE of SCAMS and LIES! My 1-​star rating is net after dealing with scams and bad customer service. I was a loyal Sirius XM customer and probably would rate the service 3.5-stars.
SCAM: About 2yrs ago they offered me a 2^nd (portable) radio for «FREE». I knew better, but they GUARANTEED it would cost me nothing to try. I never got it to work and threw it away after a few weeks. But they billed me for the past 2yrs anyway — over $ 120 annually or $ 250 total. I tried calling today to get credit, but got a total of $ 33.
I am cancelling Sirius XM forever, including my other car account (the real one). Shame on SiriusXM #xmradio #siriusxm #scams

I really like the programming on XM as they FINALLY have merged with Sirius, but their billing and service sucks.
I recently renewed my subscription and it was a nightmare!
I thought they used my debit card, but no I get an invoice in the mail with all sorts of reminders!
They could not complete a simple transaction.
I called and tried again with better results (luck of the dice) but afterward I received another invoice for the full amount which after I called found out I DID NOT OWE THEM A CENT.
This is double billing and you should beware of this.
Be prepared to be on the phone for quite a while and use the number on the invoice for slightly better service.

XM radio can be enjoyable, however their customer service has to be #1 in the worst category. They disconnect you, don’t call back, their billing is always screwed up, and the wait times for an agent is usually 25 minutes or more. I agree — more advertisments and more and more talk. I just listen to music, but for the price it is getting harder and harder to keep. To offset bad music, I go to Pandora. Oh and get this, they are always telling you that they are going to send you a survey — not!
Much improved