Wells Fargo Bank

Service at this branch is outstanding! The branch manager, who’s name escapes me, was incredibly helpful and accommodating to my needs. The banker assisting me, Ariceli, was also very helpful and courteous. I received a follow up email and phone call a few days after my visit, which was just the cherry on top. Probably the best banking experience I’ve had in a long time (if ever). Thanks!

You have been warned! I gave them a second chance, but this is it. I have never been so betrayed by a business or, far worse, a bank, someone I should trust with my funds!
I was blatantly lied to this morning, when, due to the error of their unreliable online system, a number of transactions were posted to my account with a delay of days. Until this morning, my account was in a plus, so I transferred funds to my credit card. All of a sudden, the account was showing overdrawn! I called in, very concerned, planning to reverse my transfer to my credit card. The banker said that she can see that my pay deposit already came in and that all is fine, that no charges will be made against my account. She said that the large deposit is just not showing online, because Wells Fargo does not deposit funds until after pm (the pay went in on Monday, but they did not deposit it until Tuesday night!). So, I believed her, thinking all is fine. I checked this evening and my pay was deposited, but the three small payments I made were all bounced!!! Plus they charged me 3x$ 35 dollars plus I’ll have to pay and NSF fee on those payment, not to mention the embarrassment. I called in and was told, «sorry, nothing we can do». Merry Christmas to you, we like to take $ 105 you could have used for your kids’ presents.
We already have a tight budget, this is a huge sum of money, presents my kids just won’t see. But to this bank we are just a number. The most unscrupulous, Scrooge institution, without conscience and without any care for their customers. I swear, I am cancelling this account as soon as I come back from my Christmas «celebration», one totally ruined by this bank. It is unfortunate that my memories this year will be defined by the knowledge that profit means everything and if you have the power, people mean nothing.
You have been warned! This is not the first time. These people are utterly unreliable and worst, they don’t care, you are just a number. So many times I was lied to and then told «too bad», nothing we can do.

I will give an objective review based on my experience here:
Pros:
1. I had opened originally an account with WF at 490 Brannan St. The representative was very helpful and assisted me professionally. No complaints there. I came here on few occasions and my requests were handled well and professionally in the past. Was glad how it was done.
2. Location is close by, there is a parking nearby.
Cons:
1. Safety Deposit Box handling is very bad, there are incompetent employees, business process are bad
My safety deposit box at this WF branch was renewed automatically without prior warning. They have never notified me by neither email nor mail. It was just renewed and i was charged for it right away. Several days later I went to the branch to inquire and close it. I expected a refund for the unused part of the year which would be 360 days almost. However, they told me they do not refund and closed it. The reps were unsure how to close it initially, then they figured it out by calling the customer service and asking each other.
I talked to the WF customer service who said they can’t refund it either and referred me back to the branch manager. At the branch, the manager has no voice mail, no direct line and was not available to talk to. All banks i have worked had a voice mail for the branch manager, had always a replacing supervisor, etc. There was no replacing supervisor in place at this WF branch. The representative over the phone listened to my problem and laughed on me in the middle of the conversation. I found that very rude and unprofessional.
The bottom line is: they got some incompetent employees at this branch (though there are several professional ones as well), WF has some serious structural/​system problems on handling renewals of boxes and do not even try to remind or refund its customers. Imagine, more than 100k or 10k customers being ripped off like this with safety deposit boxes across the whole country, this will make WF close to 1M$ or more every year for free and they can rent again the box to a new customer (essentially getting double rent).
I think this is very unfortunate how many regular customers are being ripped off by this and WF does not resolve it properly. It’s not about the money; it’s about principles, it’s about being an honest business and respectful to your customers and not ripping them off.

I’m one of their avid customer and when I ask the key for the restroom they told me that it’s only for the «employee» only, the guy told me that they’ve been steeling the key for the restroom. I will soon go to Discover bank soon. Sorry Wells Fargo :(.

Daniel was my teller and he was extremely helpful and kind! I will definitely use this wellsfargo more often.

Convenient and clean. Service is spotty though, don’t know who is running the joint but it reminds me more of the pace that my local post office is run at then my usual bank. Plenty of folks on staff but ehh — nobody seems motivated to work. What are they up to? I can’t seem to figure it out. When I popped in there were only two tellers servicing customers, which would be understandable if there weren’t two other staff members just standing around watching. One guy would just tell people which of the two lines to go into… Despite the line of customers the teller in front of me decides to have a nice long chat with the attractive women at the teller window about her dog. She finally says to him «Oh hey there are others waiting I should go…». He turns and gives me a faint smile… He seemed disappointed, in part because I’m probably no where near as attractive as she was, nor did i have a canine with me. Sorry to rain on your parade dude…

Staff here are friendly and the services are very efficient. There are times when I do need change for a $ 20 bill. Wells Fargo is obviously the best choice especially if I am standing right in front of Starbucks.
They do have 1 ATM located behind closed doors so props for this feature as always. If you do drive here, a parking lot is available for WFB and SB customers.

There are two banks on the corner of 4^th and Brannan. This one is AMAZING compared to the Bank of America on the other corner!
Fast, Friendly service.
Bankers are ready and willing to help you make quick check deposits (no cash) if there is some what of a line.
I am always greeted with a smile.
I am always going to the bank on a weekly basis, if I ever have a choice between this Wells Fargo and that Slow and Awful Bank of America across the street… I ALWAYS pick Wells Fargo.

We were driving around frantically before a Giants game looking for a place to park. Realizing I didn’t have any cash to pay for parking, we came across this Wells Fargo. It was conveniently located, had three ATMs outside and they all looked secure. What more can you really ask for?

Going into this branch ALMOST makes banking a pleasure! The entire staff is SO courteous, friendly and helpful. The cashier Marcia Phillips treats me like family and she even gives my dog a cookie. Other banks in the area have signs on their doors saying ‘No dogs allowed’ (Why? They serving food or something?). Wells Fargo — almost any branch I’ve ever visited — seems to get the customer service policy exactly right.

Awsome staff. Always so friendly.

They’re very friendly, the location is super convenient, too, and right next door to a Starbucks!

Got to be wary of mystery service charges that will appear in your new accounts anyway despite you getting all the assurances that they won’t.
I opened new accounts earlier this year and a $ 20 charge started appearing on my checkin and savings, despite an assurance from teller who opened my account. Went in there two months later to take care of the charges. Got the usual «the charges appear bcos you have an X pkg, but what you really want is a Y package. Don’t worry I’ll take care of it for you and no more charges will appear. But they continue to appear … went in after a couple of months, got the same response «oh you are not put on this package … so I will do it now.».
I am an MBA in Pricing, so I know how this works to put in service charges if somethings are not met. However leading the customer one way and slipping in service charges deceptively is unethical. It is based on the premise that some customers don’t bother, and for those that do there is no loss at worst they credit it back and there is no loss for WellsFargo.
I give them two stars for addressing the issue at least. They could still say please call this 800 number. Its a manageable frustration. but deception is not what I associated Wells Fargo with before.

I go here to get quarters for laundry and parking meters. They are highly efficient, always polite, and don’t wince when I purchase my customary five rolls of quarters.
Just roll in with cash, and you’ll get set up in a couple of minutes.

SCENE 1: Phone rings on a Monday AM as Amit sits at his desk mulling manic Monday and a to-​do list so long, it would give a porn star a run for his $$.
Phone: Ring! Ring! Ring!
Amit: Amit’s House Of Love, how many I make your day?
Phone: Sir /​Ma’am (WTF?!), we’d like you to approve the following charges made to your account :
1. $ 377 at Walmart, Columbus
2. $ 198 at Subway, New Orleans
3. $ 96 at Starbucks, Seattle
4. $ 56 Digital CDR
Amit: GULP! Eh… listen, Sunny (a.k.a. Sanjay from Indian call center), here’s the thing:
1. I don’t shop at Walmart… even for underwear or bulk Sudafed
2. I should be getting my stomach pumped right now after running up a tab like that at Subway
3. I should be humping every tree, grinding my teeth (yellow after all the caffeine!) and getting all psycho-​babble-​ques que se on coffee
4. I… what is Digital CDR?!
Phone: But Sir /​Ma’am (again?! WTF!), you charged these to your account on the same day
Amit: … and I just invented teleportation.
SCENE 2: Amit sits down and thinks… and thinks… a dangerous past time.
Amit: SHIT! Someone got my info!
I race to this Wells Fargo and in between many a short breaths, pants and neurotic hyper-​ventilating (picture Juliane More from Magnolia on meds!), I spill my sob story to the banker who listens attentively and patiently.
In under an hour, the wonderful WF banker (Miko is her name) has:
— filled out all my disputes
— put stop payments
— cleared a whole load of junk
— has me feeling all protected (I felt like I was hiding behind her saying, «save me, mommie!»)
— has me in control and relieved that my fortune in diamonds, bonds, gold coins and cars is safe (yeah, right! on the fortune)
And she smiles through it all and makes me feel like I’m the only one she’s there for that day and no one else matters… NEAT!
The folks at this location are great, friendly, personable and my work always gets done really quickly here. I even got a call from the branch manager a few days later asking if everything was ok and if I needed anymore assistance… I was impressed!
Good people, good relationships with their customers and definitely a place I would recommend if you’re looking for a great bank with great service for any situation in your life.
P. S. No, there is NO Amit’s House of Love… sorry! Mebe another life.

Today was the first day I stepped foot in to a Wells Fargo, believe it or not, and I’m so glad I chose this branch for my first experience. My husband and I were looking to switch banks as WaMu/​Chase had pissed us off for the last time (that’s a whole different story).
Anyway! — Upon entering this older gentleman (who we later find out is the manager) immediately asked us if he could help us, as soon as we stepped foot in the branch. At first I was like «whoa!» give us a minute, but he sat us down and was a bit relieved that someone else would be helping us. (lol)
The woman who helped us open our accounts is NANCY KASSISI (not sure if I spelled her last name right). She was wonderful! If you need to open a new account and you go to this branch, please ask to see her. She didn’t rush us through the process, and she had a great sense of humor :) She got our 3 accounts open in no time!
I highly recommend this branch. I’ve given it only 4 stars instead of 5, because like I said it was my first time… I’m sure it will only get better from here.

The funny thing about money is that you have a relationship with it, regardless of your admitting it or not. The quality of your communication with your money also determines your happiness or misery with it, whichever you wish for.
What I mean by that is money is like your friend, who can betray you or be loyal to you. You have to RESPECT your hard-​earned money or else it will be squandered, like a dear friend who you lost forever.
In the movie, Wall Street, Charlie Sheen’s mentor advises him: The main thing about money, Bud, is that it makes you do things you don’t want to do.
**
Real scenario: Some of my friends charge their credit cards on every meal they eat, not realizing that if they make only the minimum payment each month, that their $ 25 pizza easily becomes a $ 50 meal within a few months, due to finance charges. It-​is-​only-​money-​and-​I-​will-​make-​it-​back mentlity is a vicious cycle that drives this kind of behavior.
The toughest challenge, however, is to realize that your money is tied up with the TIME that you invested in making that money. No one is telling you to be a tightwad or a miser, but if it takes you five hours (net income) to earn $ 50, that meal could have been home-​cooked or skipped or the $ 25 pizza should be paid off within that credit card cycle.
We are talking about making «better» choices. *Plug* That is where Unilocal can help increase the probability of great experiences with our money and recreation.
Of course, by the time you are in your golden age, you are not going to say, «I wish I had spent more time at the office.» Or would you, based on NOT having enough money to retire comfortably? Scary thought.
**
Advice: I asked my friends to pay cash, instead of charging their meals, for one month.
Results: They thanked me because they were less likely to SPEND CASH and still enjoyed dining out. Half of them told me that they had an extra $ 300 to $ 500 in the bank, which they never saw before. Gasp.
When you respect the usage of your money, then it shall comfort you that it will be there, like a good friend in your time of need.

**
This Wells Fargo branch in SOMA has a parking lot and shares a building with Starbucks. I like the fact that it also has the convenience of a bathroom and an interior ATM. The tellers are helpful and friendly, but they appear to be overstaffed with some managers, looking idle.
Ka-​Ching: $

I try to avoid this branch at all costs for two reasons, and they have nothing to do with Wells Fargo Bank.
There’s an Asian guy who works here who was «helping» my very attractive girlfriend with some loan consolidation… I wish I could remember the guy’s name… Anyway, he got her phone number from her bank records and started calling her on weekends! She was really uncomfortable because he called her cell on two Saturday nights, around 7−8PM. He left weird messages and was trying to ask her out, and when she didn’t respond but then had to go back to the bank, he made up some awkward excuse about how he had tried to call her to let her know that there were a couple transactions made on her credit card. WTF?! First off, the bank was closed… second, his weird excuse for calling her didn’t make any sense whatsoever.
The second reason I don’t feel comfortable going into this bank is the snide Harry-​Potter-​esque floor manager (assistant manager? I’m not sure). He made a rude remark to me once when I was depositing a $ 10 check, (hell, it was reimbursement from my flexible spending, of course I’m going to deposit it). He made some comment like «ooh, big spender.» I feel like this guy has googly eyes and every time girls walk in he ogles you up and down, and if you don’t seem interested and are just there to do your banking, he will get snappy with you. I think I’ll opt for ATM deposits or else go to the branch down on Montgomery.

This is a great branch. Always super friendly, and professional. I’ve never been dissapointed here, and the managers always ask me if i want to make investments. i have no idea what they want me to invest in… but its always nice to be asked.
Reminds me of an old Chris Rock joke:
Rich… Rich you can lose with a good drug habit.
Wealth? You can’t get rid of that shit.

Wow, have I really been with wells fargo for one year short of a decade?
Fuck wells fargo, they have only made my life more difficult. Banks are the root of all evil.
Make no mistake– I would rob banks if I could just get away with it. All I need is a helicopter, a few guns, and a bitch I can roll with…