Webpass

Victor was great! Setup my internet really quickly! Would definitely recommend the service to everyone.

I decided to cut the tie with AT&T U-​verse and try something new — that’s because of the inconsistent speed and $ 10 equipment fee plus the horrible customer service. Since Webpass is already wired in our condo, I thought to give it a chance.
The service was right on. My appt was at 11:00 am but the installation technician — Victor T. — was there at 10:30 am. He worked through the installation process in less than 20 minutes. He helped me set up the wireless router and the physical jack in no time. He explained the whole process and didn’t hesitate to answer any question. He even tested the speed which comes to around 500 mb (instead of the 200 mb that I was quoted on). No complain whatsoever. 5 stars for Webpass!

Had Webpass installed today in our San Diego highrise condo. Giving up Cox cable and the costs and issues with it. Jamie came ahead of our appointed time and left us fully educated to our new service. Thumbs up for Webpass!

I don’t usually write reviews, but webpass is horrible. I’m pretty sure they get all these 5 star reviews is because of the quick and easy installation. Everyone gets excited when they see the speeds that the installers show on
when connected to the Ethernet port, but wait till you see the speeds connected to the router. They are horrible because the advertised speeds only apply when you connect your computer to the Ethernet port. But when you use your router, the speeds drop significantly.
I got the recommended ac routers and purchased a $ 200 one (netgear nighthawk ac1900). I was hoping I would get the advertised 500 mbs speeds once I purchased it. BUT NOOOOOOOOOOOOOO!!! The connection KEPT DROPPING, it became very frustrating and tech support didn’t know what the problem was and never resolved the ticket.
I switched my router to the apple airport extreme (another $ 200 router), which also had the same issue of disconnecting. After tweaking the router a but, I found out it was a firewall issue, (something tech support should be knowledgeable of). The connection issues were fixed, but the speeds were very sub par. Within close range to the router I get about 30mbs, inside my room upstairs i get about 3mbs. I also enabled IPv6 on the router which made no difference. There are only 2 people in my home that use the internet for basic web browsing and streaming. If more than one person starts to use the internet, watching a simple youtube video starts to freeze and buffer very slowly. The speeds fluctuate and i can never get a consistent speed. I go to school in San Jose and I have Comcast over there and consistently get about 180 mbs.
Too bad I got sucked into a 1 year deal of this BS!

Webpass is great!
1. On-​time installation — Doug was there on-​time (no 3 hour window type thing) and got everything working in about 15 mins.
2. Speed is amazing — over wifi both up and down was 350−500mbs… with the ethernet cord it was 650−850mbs! Seriously don’t know what to do with all the bandwidth…
3. Price is more competitive than cable — $ 60 /​month or $ 550 /​year. Paid the full year. I was paying about $ 80 for 150mbs with comcast.
Thanks Webpass!

I have had Webpass at my Infinity condo for several years and have been happy with the service. Today I had the first service required. Scheduling was easy and I was given a specific time (not a four hour window like some providers).
The technician, Victor Tam was prompt, knowledgeable and fixed the problem and made updates. I highly recommend him!
Libby

I just had my WebPass installed, and the customer service provided by Victor Tran was nothing short of outstanding.
Victor found an issue with connecting the hardware due to a lack of connector ports from my main cable control panel, but he quickly and *very* efficiently solved the problem. Victor was professional, courteous, timely, efficient and *extremely* knowledgeable.
I highly recommend WebPass, and I highly reccomend Victor.

Webpass really is as good as it gets. They have an excellent customer focus and deliver extremely fast and consistent internet speed. The price is extremely reasonable, especially for the speed. Any time I speak to their customer support they are extremely responsive and quite technical. If they are available in your area, it’s a no-​brainer. So happy I don’t have to deal with Comcast anymore.

Ron came to set up service. I am technologically challenged… and he was exactly what I needed! He recommended the wireless router that I would need. He even saved me tons of $$ by pointing me to a discount on Amazon for the one that I wanted! He went beyond setting up the Internet service and helped me to connect the router. Patient with all my silly questions, knowledgeable, and pleasant. Awesome customer service!

Victor promised me a quick and easy installation in about 10 – 15 minutes and it’s exactly what he delivered. Insanely fast internet, easy billing, and friendly service people. If you can, switch.

Ron installed and set things up in less than 15 minutes. He was perfectly on time and communicated his arrival really well. Throughout the short process he was awesome and even explained a few different things to me. This was as easy and pleasant as it gets when it comes to getting Internet setup. Customer service was simply amazing.
The customer service alone makes Webpass better than any other ISP experience I’ve ever had. Then I checked the speed: 250mbs down and over 500mbps up over wifi. It was even faster when I checked a few hours later. The monthly rate is an incredible deal. I was blown away by the speed and latency of the connection even at what I expected to be peak hours (no slowdown whatsoever).
This level of service and customer-​centered approach goes beyond anything I’ve experienced. Its just the complete opposite of all the other ISPs I’ve ever dealt with. I can’t imagine using any other ISP. This is 5 stars across the board and the model by which any service-​focused company should emulate. It will be a joy to pay my bill every month knowing its going to an ISP like Webpass.

Doug was in and out in 20 minutes. He was nice and very professional.
Instantly we went from download speeds of 30 or 40 mbs to…
wait for it…
190+ mbps!!!
And it would be even faster if we were plugged into the Ethernet cable (vs on wifi).
Thank you for allowing us to be done with Comcast forever!

Got webpass installed today. Went from 30Mbps to 280Mbps (down and up). Awesome! Victor came by exactly when he said he would and was all done in 15 minutes. Great job. Thanks.
UPDATE: Webpass has remained fast but Webpass used carrier-​grade NAT (my public IP address doesn’t match my assigned WAN address. Also the WAN address is in the 100.64 ip range). This makes access any machines you have running at home complicated if not impossible. Things like PLEX don’t seem to work and even the simplest things (ssh) require you to run (pay for) a VPS.
I was explicitly told i would have a publicly accessible IP address before signing up for Webpass. I asked because i had this exact same issue with my previous ISP, which is why i switched in the first place. This might only apply to my building, i can’t be sure. Regardless, it is very frustrating. Bare in mind, if all you need is fast, reliable internet without access to your home machines Webpass is a great choice.

190÷175… the limiting bottleneck being my ancient router.
Webpass has been lightning fast with flawless reliability for the past three years, these guys are simply night and day compared to any other provider.

Great service! Victor Tam setup and explained our service in under a few minutes. Helped with our wireless modem questions. He even came back when we had follow up questions a few minutes after our appointment. Service never goes below 90mbps, even during heavy usage times.
Just wish someone would elaborate on whether SF NEMA uses fiber or microwave for their gigabit service.

I’ve been a happy Webpass customer for almost two years now. I think it’s a testament to the stability and uptime that I almost never think about Webpass (except when friends and coworkers are complaining about Comcast!) – I have not once needed to contact customer service since my connection was enabled.
Prices have gone up a bit since I wrote my review, but I still consider it to be well worth it. I’ve never been charged an equipment rental fee (since there is no equipment to rent) or been pushed towards a package with stuff I don’t want, since they only offer Internet. My only regret is that my building isn’t enabled for the 200 or 500 Mpbs tiers!

We just got Webpass and it’s super wicked fast! Victor T. was our installation technician and he is awesome. He fixed the wiring done previously by AT&T and even set up our router (as a courtesy!). I appreciate his professionalism and expertise. I will be referring all our friends to Webpass.

Fast internet + Great customer service + Easy billing
Been a loyal customer for 2 years now, and no plans on changing that. I used to have Comcast, so happy I switched.
If your building is ready, GET WEBPASS! It is the fastest option, and the best value if you’re ready to clip the cord and go OTT. They don’t rely on fiber etc., they use microwave antennas to shoot that sh*t out, I consistently get 80−100mps up/​down. Stream all the adult films your little fella can handle.
Victor aka their cable guy that hooked me up, is a super chill dude, fast worker, knows his stuff, gives you a 10 minute heads up when he’s swinging by, very diplomatically suggested I change my POS router I’ve had for years.

Well, it turns out I trusted the many reviews out of San Francisco, CA, that claimed only 3 months ago their monthly cost was $ 45.00 to have the BEST internet experience on the American Continent. ADVISORY: Trau, Schau, Wem! That’s German (yes, I know, how efficient, isn’t it?), and it translates, roughly (Grrrrrrrr), TRUST ONLY THOSE WHOM YOU KNOW TO BE REAL! For real? For real!
Meanwhile, WEBPASS had raised their prices (to have the best INTERNET EXPERIENCE ON THE AMERICAN CONTINENT) to a mere $ 60.00/month. Und getz sind sie dran Frau Klittenschwulerbittenschweicher.

Dear Webpass,
I love you. I really do. Your service is so amazingly fast. Your customer service is top notch. You do all the important things right. Hell, you even make me breakfast in bed. But there are just some things I simply can’t ignore any longer.
When we started, you were way more attractive than all the other ISPs. But since then? Each and every year, your price continues to bloat up higher and higher. It’s just not sexy. Have you seen the other girls Comcast and AT&T? Their prices haven’t changed one bit.
But it’s not just about price or speed. You told me this was your third price increase in seven years. Lies! If you don’t start going to the gym soon, it’s over!
Love,
Jon