Verizon Wireless

This Verizon is my favorite. Love John, I tend to break my phone easily and he always helps me figure things out. He also tells me new tips every time he knows his stuff. BEST part is he’s got the best hair in the business and he knows a lot about Game of Thrones. John if your reading this can you text me I have a question and I lost your number when I reloaded my iCloud!

I have been a long standing Verizon customer. However, in the past 4 weeks, my business internet has gone down (for no explained reason) 5 times. When I call to have it fixed, I first go through an automated attendant to try to fix. After 6.5 minutes, it says it can’t help me and transfers me to an agent. The agent is not in the US and doesn’t have the tools to solve either. What’s more infuriating, they ask you to repeat everything the automated attendant asked for. 20+ more minutes, they have to escalate and ask you to hold on. No, lie, each call is no less than 45 minutes with typically the same result, they have to escalate and assign to a network engineer. By the time they get it it is typically a quick fix. However, my internet has been down for 4 hours minimum to 3 days depending on how quickly the remote network engineer gets to it. How can I run a business without internet in today’s times? I have finally decided to return Comcast’s phone calls soliciting for my business. Verizon’s customer service is horrible. I have no explanation why the internet keeps going down or what can be done to prevent this in future. Besides all this, they are 3x the price of Comcast for business. I swore ID never be a Comcast customer. But looks like Verizon is making my decision much easier.

Worst service. Service people don’t understand or explain Verizon policy accurately. Do they get training here? Verizon I will never switch to you because my experiences in your stores have been so amazingly terribly

Understaffed and super slow. I came in to get a new phone… already knew what I wanted. Keeping the same plan… just buying the phone. I was the first person on the waiting list and waited an hour to see someone and another hour just to physically purchase the phone. The sales associate repeatedly tried to upsell me more accessories and plan changes even after I said I just want a new phone. Buy it only and do everything yourself. Avoid this store if possible.

My experience at the Daniel Burnham Ct. Verizon store was wonderful. Parking was easy which was a nice surprise. I had a the pleasure of having Mohammed Feizian as my sales representative. I had an appointment with him and when I arrived, there was no wait at all. He greeted me with a smile, was extremely helpful, was very patient with all my questions and concerns, answered every question in detail and never tried to sell me anything I wasn’t interested in. Mohammed Feizian made my experience with purchasing a cell phone fast, easy and comfortable. I would definitely recommend all my family and friends to see Mohammed at the Verizon store on Van Ness/​Daniel Burnham Ct.

Long story/​…
The store staff itself was excellent… sweet, helpful… my dispute is with the corporation itself… a few months ago, someone stole my cellie while I was working out (24 hour fitness, across the street)…I made the mistake of going to Radio Shack, now defunct, out in the avenues near the zoo… the young lady sold me a new phone… somehow, she got me on TWO phone humbers (?)…I founf this out layer when the store was closed… I called custimer service, and I thought the issue was resolved… then I lost my cell… bought another one on CLement Street… founf out Verison was still charging me for TWO lines, though I was only using one (I neioher make nor receive call on that other line, since I only have and need one phone… I took my issue to the Verison store at Daniel Burnham… the staff tried to be helpful and I do appeciate their efforts in this confusing situation, but the corpaorate office would not budge.
So, here I am, a senior citizen, tryng to get by on 2 p/​t jobs and paying for two phones when I’m just using one… the whole experience has left a very bad taste and once my contract runs out, I will never usue Verizon again…
Be VERY careful with your phone!

Great service at this store. I waited 20 mins but it was worth it. Mohammad was very informative and patient. Got a new Samsung Galaxy S7 with a great deal. The manager was very professional and helped me transfer all my data and photos from my old phone.

This store has always been my favorite. However, yesterday I had the best experience. Mr. M spent time with me, giving me the best possible deal on upgrading to the iphone 6s. He was patient, knowledgeable, and extremely helpful. I would recommend having the time set aside to wait, but if you do, you’ll get full attention. Don’t go during a busy time if you’re in a hurry. In fact, it wouldn’t be a bad idea to call ahead.

There’s a difference between buying your much needed gadgets and dealing with customer service. It’s a long wait unless you happen to be the only one there. I listen to their advice but I’m not sure if they’re totally tech (not that I can tell the difference; sounds good to me). We need our gadgets in our hands everyday but we’re at the mercy of CS. Here’s something tech. Maybe they should try robotic customer service reps.

Friendly but inept staff, with very clumsy communication abilities. The wait is unbearable. Was in there today, simply to return and exchange a faulty waterproof iPhone case (Lifeproof)
It took 45 minutes. Even though there were 6 staff in there, and I counted only 4 customers. All waiting.
Just crazy.
As for the Lifeproof case… avoid. A $ 100 piece of crap that doesn’t allow you to use the sound on/​off switch on the iPhone 6.

Surprisingly excellent experience.
I dreaded coming here. I’ve experienced first hand how Verizon stores can be nowadays– packed, poor customer service, inexperienced employees, pushy salespeople.
I came in, they added me to the wait list, provided me with the wifi password and I had a seat. About 15 mins later (they gave me an estimated wait time of 20 mins), I was helped. The employee who helped me, Nick, was extremely polite, thorough, respectful, knowledgeable, and efficient. He gave me his full attention, gave care to my wishes and needs, and was very helpful in setting up my new phone. He even alerted me of an error on my bill! He wasn’t overly pushy about selling accessories, which I really appreciated.
Very happy after visiting this location!

Just an update, with another 5 star review of this Verizon Wireless Store. Sales Associate Yiorgo Letsos went the extra mile to assist me with a promotional sales credit to my account. I’ve also received consistently great customer care from the Store Manager, Robert Radusinovic. There’s an old saying, «The rate of the leader determines the pace of the pack.». Robert definitely sets a high standard for customer care at Verizon Wireless!

After doing much research, and already an appreciator of Verizon, I decided it was time for me to up-​grade my Razor Maxx. At this Daniel Burnham Court Store with advise from several staff, over a period of time, I decided on a Samsung Note 4.
I have to admit that I’m not a ‘quick study’ which means that I found it helpful to return multiple times to this location for advise and help with my new toy. Think I become a familiar face and dealt with several very pleasant and helpful staff. I can’t recall some of their names but it was always a pleasure dealing with Rob, he of the Aloha Spirit, and on several occasions I found Tony Chu and John to be very knowledgeable and helpful. Rob and John were amazing in how helpful they were, but, importantly, both demonstrated how very patient they are.

THIS STORE IS TO BE AVOIDED UNLESS YOU NEED PATIENCE TRAINING. Let’s start with walking in. They have three different stereo speakers on display blaring three different songs and the greeters can’t be heard over the cacophony.
Second, their customer service rep helps me buy a phone and I get some special order phone that’s due in 2 days. I fill out the terms and conditions and all paperwork.
Two days later, my phone doesn’t arrive and when I come over I get lectured by their customer service rep that it’s all my fault that I didn’t sign the terms and conditions, WHICH WAS BEARING MY SIGNATURE ON THE RECEIPT.
I asked to speak to a manager and was made to wait 45 minutes all the while the CSR was asking deeply personal questions like ‘why do you need your phone tomorrow?’. CAN WE FIRE THESE PEOPLE?
Finally, after 45 minutes, I was told the manager was sitting in back and refusing to come out. I called the district manager to complain. AVOID THIS STORE. Or better yet, walk in and punch someone because that’s what they’ll do to you by wasting your money and time.

Update to my last review. I decided to be an adult and instead of complaining via Unilocal and running, I returned to the store and I spoke with one of the managers, ED, and he totally explained the rationale and instead of being all sullen about it, I understand the new policy. It has MORE to do with maintaining a limited inventory of the high profile items (supply and demand, kiddos) and floor stock for NEW customers (wanting a new contract) than it does with the fear of having people selling the phones for a profit in China (makes a whole lot more sense). The wait here can be pretty nasty, but the GOOD thing, they give you an estimate of how long it might take before you are seen by a salesperson/​tech. He estimated about 20 minutes for me (ended up being more like 35 – 40), but it allowed me to fit in some cardio at 24 hour fitness across the way.
I’ll be back because:
1) they are customer oriented
2) they are solutions based
3) they listened to me
4) Yiorgo Letso!!! He actually recommended that I go to BEST BUY b/​c I wanted a Samsung Galaxy 6 and an immediate replacement since I use the phone for WORK and HOME (as a home phone) After thinking about it… I decided to go with equipment replacement and try and live without my phone for several days… just call it an experiment. Work doesn’t use it as often as my friends and fam, do. Let’s pretend it is the old ages when not every darn thing was «IMMEDIATE GRATIFICATION»…trying to practice my patience.
Well…thank you, Verizon… you’ve restored my faith.

Slow service I mean super slow service. I waited 30 minutes to be help to tell me that I need to call customer care. The staff is completely slow. In my book they are called the slowskies…
Tru to avoid this place… when you walk out you feel 5 years older…

About a week ago I had the distinct displeasure of dealing with a manager named Daniel W (I think that was his name). I tried to return an iPad about 3 days after the 14 day window that I had to return it. I understand that there are rules, but I also know that exceptions must be made from time to time to maintain good relationships.
Here’s the gist of it: I spent 8 of the 14 days abroad, and could not return it in time. The keyboard they sold me cracked for no good reason, the iPad itself was glitchy, and I realized after a few days with the iPad was not practical for my needs. Given the aforementioned factors, how much money my family and I spend with Verizon, and how much I’ve spent at that specific store over the years it made sense to allow me to return the device. Instead the slimy manager was curt and inflexible. It was almost as if he took pleasure from saying no to me, like it stoked his sense of self importance.
Whatever though, I’ll never buy anything from that store again and I plan on taking my family plan to another carrier as soon as our contract with Verizon expires. Stay away from this store at all costs.

Wow. This place blows.
I was checking my bill, wondering why I pay so much and realized I’ve been charged for an extra line THAT I DON’T USE. Neat. Now I know it’s buyer beware and all that jazz, but when I purchased my current plan I was told that the «Jet Pack» that they practically shoved down my throat was «not going to cost anything unless I use it.» Silly me I believed them.
This Verizon store is full of smarmy sales people who only care about upselling and selling customers products they don’t need. Don’t trust what they say and check your bill closely once you get your plan.
I’ll be taking my business elsewhere.

Went in to trade my iPhone 5 for the new iPhone 6. Knew I was gonna get upsold — didn’t expect the sales associate to try to sell me EVERY TYPE OF DEVICE IN THE STORE.
He literally showed me Android phones… as I was trading in for an iPhone. Cmon.
Pump the brakes on the upsells guys, it’s not a good look.

I needed a new work cell phone and I dropped by this Verizon location since it’s close-​by. I was assisted by Rob, who easily explained to me a few plans that help suit my business needs without any pressure. Rob was very informative of my options and gave me the choice to decide what to do as my next step. His colleagues, Gladys and Mike, also helped with transferring contacts from my old work phone to the new one.
My experience here was superb and walked out with a new iPhone 5S. Yes I know I could’ve waited another 2 months for the 6 but I need a phone now.
Rob is the man!!! The staff was pretty friendly as well to the other customers who were also waiting to be helped.