Veo Optics

I can’t wait for my current glasses to break, so I can give Veo my business.
Stopped in down the street at my Optometrist’s office to grab a glasses wipe. They barely looked me in the eye and tried to charge me for it. Not that it was expensive, just rude. As I was walking I stopped into Veo Optics, and was blown away by their customer service, and just how nice they were.
Two Opticians were working, Lana and Jamie (spelling?). They gave me a wipe for free, taught me how to use the glasses spray (my Optometrist never did that), and we’re just the sweetest people.
Thanks guys!
PROTIP: I checked in on Unilocal,and they were offering a $ 100 off deal. Very generous.

Veo Optics & Kayla are amazing! Kayla is always super helpful with everything, including picking out frames, explaining everything, answering questions and being super attentive. She makes buying glasses a great experience. She definitely knows superior customer service and knows glasses. I lost one of my pairs of glasses recently on a Muni train and went straight to Kayla and Veo the same day. Muni still has not found my glasses, but Kayla put in an order for temporary glasses for me and an order to replace my glasses (the frames have to be shipped internationally). I highly recommend Kayla and Veo Optics for anyone needing glasses. Kayla rocks!

These guys are awesome!
I went in with a pair of frames that I didn’t even purchase at their store and the friendly staff helped me with exactly what I was looking for! I needed advice and a quote for nose pads for my clear frames. They both took the time examining the frames and discussing my options. No pressure for sales or servicing. I’m so glad I stumbled into this place. I highly recommend for friendly service and extra care!

Not only does this place offer a really chic selection of frames, but the staff is super friendly — no pushy salespeople here! Went in for an adjustment on a pair of too-​big Warby Parker specs I purchased online. Whole process took around five minutes. .. and best of all, was free! Will definitely be back again.

Simple story: the lens fell out of my Ray Bans (bought online). I work in the FiDi, so I popped onto Unilocal looking for glasses repair. Veo came up, I called and a very helpful girl answered, told me in-​store repairs were complimentary, and anything they had to send out costs around $ 70.
I walked my shades over, they said a screw had fallen out, they would fix in the store for FREE, and took my phone number to call me when it was done. It took less than 30 minutes, and the two girls working there were beyond nice to me. I will definitely be back here for the next pair of glasses I buy. Amazing customer service!

I found Veo Optics on Montgomery Street through an online search earlier this week because it’s close to my office downtown. One of the microscopic screws on my Marc Jacobs aviator frames fell off last weekend. I luckily caught the screw and brought both the aviators and screw into the store. I approached Lana who was seated at one of the two desks inside — she was very welcoming and said she could fix it my frames in 10 minutes. When I returned at the recommended time, Lana reported that she couldn’t use the existing screw but found a new one that fit and fixed my glasses so that they in perfect wording order again. I asked how the much the charge was and she said it was a free service they offered. What a deal! I would definitely recommend Veo Optics on Montgomery Street for their efficiency, convenient location and excellent customer service!

I came into this location and was greeted by a lovely lady named Lana. She was extremely helpful and very nice and pleasant when helping me with my adjustment.
Her mannerism was very professional and proficient I definitely recommend this location to friends.

The people working at Veo Optics are absolutely lovely!
I’d purchased a couple pairs of sunglasses — 1 pair was a few years ago from Coach. I’d tried asking for an adjustment when I was making the original Coach purchase but was advised they «didn’t do that»…so I took them as they were but never wore them all that often b/​c they never fit correctly. This most recent purchase was online…
Well, I’d finally decided enough was enough & even if I had to pay someone for an adjustment, it needed to be done — luckily I walked into Veo
I was immediately greeted by THE nicest girl. I sheepishly inquired about an adjustment & was prepared to be turned away but she gladly took both my sunglasses & didn’t care they weren’t purchased from them…
Places like Sunglass Hut are brutal about only dealing with items purchased from their store & will go to great, painstaking, lengths to verify your purchase before they’ll touch your sunglasses. Veo was a *such* breath of fresh air!
As we were working on my glasses, we talked about the styles I had brought in & I was getting all kinds of compliments on my choices & my outfit, from both of the employees & I felt like a total rock star by the time I walked out of there
And at the end of it, I was even invited to come back if the glasses didn’t feel right, after I’d worn them for a while… final kicker?
It was all FREE!
I tell you, we purchased the Mr’s glasses at their Union St location a few months ago & this experience just reinforces our loyalty to these guys! Sheer awesomeness!

One of my nose pads dropped off. They got me new nose pads, cleaned my glasses at no cost. Very friendly service. The best optics I’ve ever been.

Got Warby Parker frames. Too big for my face.
Called Veo. Was told adjustment would be free.
Went in. Adjusted frames in 5 seconds.
Was free. Totally amazing, friendly service.

This place is honestly fantastic. They fixed my sunglesses for free, and gave me a great tour of the place with their awesome selection. I know where I’m buying my next pair! :)

Recently took my Ray Bans to their store because I accidentally sat on them and they were totally bent up. I didn’t even buy my glasses from their store but they were close to my work so I decided to check it out.
Amazing service. They fixed my glasses, they look straight now, for no charge at all! I was thoroughly impressed. Without a doubt, I’ll be referring anyone to this place and if it so happens that I buy another pair of glasses in the future I will definitely be going here.
It’s rare in this day and age where service like this comes for free, I was totally expecting to pay a fee for this.

This review is for Kayla — she was incredibly helpful in helping me pick new frames and was very thoughtful and informative throughout the whole process from beginning to end. Veo is a bit higher end than most optical places (though they do have a nice price range so don’t be shy!) and I never would have discovered my new favorite brand, Masunaga without her. Kayla was very kind, patient with my many rambly questions and the customer service she delivers is excellent — she clearly takes pride in helping her customers have the best experience possible. I would highly recommend you get yourself over to Veo now and go see Kayla and treat yourself to a fresh new look!

Best ever experience buying glasses.
I’ve never found a group of folks who care as much as I do about getting the design and fit so right. I was also very impressed at their attention to detail, organization and knowledge.
I was afraid to spend the money for nice frames, but the quality of the product and experience has changed my mind. I’m never going to a budget glasses store again.
Veo all the way! :)

Have been here several times and have had nothing but positive experiences.
— Ideal location close to subway and work.
— Literally every employee I’ve encountered here has been friendly, professional, and helpful.
— Decent selection of frames, plus they have accessories like nosepads that I haven’t been able to find at any other optometry office downtown (I spent more than an hour looking around one day when my nosepad fell off — Veo was the only place that had them).
Bottom line: pretty much everything you want from a optometry office.

Thank you to the nice woman who fixed my glasses today. They were loose on my face and keep sliding down. I walked in and asked if they could help and she fixed them in about a minute. I really appreciate it!

Veo was everything I expected from their stellar Unilocal reviews and more.
I went in to shop for a new pair of eyeglasses and was out less than 30 minutes later having ordered 2 pairs. They had some crazy deal that was basically buy one get one free (frames, lenses, and coatings all completely free for the second pair). Glasses were ready for a quick pickup 2 weeks later.
This was my first time at any Veo location and I had debated going to the Castro store first, thinking that perhaps they would have a larger selection. Selection turned out to be no problem at all though, even for my small face and bridgeless Asian nose. The only downside of this particular location is that it’s closed on weekends.
I normally prefer browsing and shopping on my own but I think in the case of glasses, having a styling expert like Kayla guide the process makes a huge difference. Most people don’t really know their own face shape or can pinpoint what frames would look good on them. I could have spent hours in there trying on everything, but Kayla asked me a few questions about preferred colors and general style, then immediately picked out about 15 frames for me to try, almost all of which I liked and fit me well.
The pricing and insurance/​payment process was explained clearly to me up front. The brands that Veo carries aren’t inexpensive so I did pay quite a bit for my first pair. But for me a high quality pair of glasses is worth the price, and again, the second pair was FREE!

I’ve been to Veo Optics three times and at three different locations: the Castro, Union Square and the Financial District. Each time, I am blown away by the service, the selection and just how cool each person I interact with is and it makes me come back every time I need glasses. You’d think by the second time, I would get it and not be so surprised, but here we are.
Mariella and Kayla *rule*. They have fantastic recommendations, they’re super chill and very easy to work with, they explain the costs of your glasses, lenses, frames, etc. very clearly and are people you could hang out with just cuz.

Love this place! I bought an Amazon Local deal from here and ended up with the best pair of glasses I’ve ever had. Honestly, I was expecting some snarky hipsters rolling their eyes at my business casual attire, but nope. The service is very attentive and friendly at the Montgomery location, and they don’t try to push for the most expensive brands. I even visited the store multiple times so they could install better-​fitting nose pads for my small Asian nose. My glasses now fit perfectly!
Although the products do cost a pretty penny, I think it’s worth coming here and seeing what the store has to offer. At the very least, the employees can give you tips for the types of frames that will complement your face shape. Totally satisfied with my purchase and would come here again when I need a new pair of shades. Highly recommended.

I was lost in the wast sea of opticians in downtown. Then I stumbled upon this store. Looked inside. Saw a great selection of frames, perfectly arranged, with an expert sitting inside, smiling and looking very cute.
Once inside, I got treated with a great care! None of the other stores around actually go this extra mile. Highly recommending them!
I got frames searched, tested on my face, arranged and taken care of, by the staff.
We should support such local owners and their businesses! Owner obviously knows who to hire to have people providing great service.
Seems that my favorite actor (Kevin Spacey) shares my opinion, and gets his glasses from the same company.
Experts are inside, experts will help you choose the best, sexiest frames, and experts in the lab will make your lenses. You will be taken care of very well. Go inside and get yours! I did it twice already.