USCIS Application Support Center

Perfect!
We expected to spend here the whole day) Surprisingly people here were so professional and helpful… and fast!)
We spent here no more than 20 min for everything we need to do.

Me and my wife walked in at 3pm for an appointment that was 13 days away. In 20 minutes we were out. Really nice people, awesome service!

Best place I have ever been, everyone was kind and very helpful! Give my biometrics it took only few minutes didnt even have time to fill the forms

You could walk into a department store, a top cellular carrier or even a hotel and they will never be as polite as this branch of USCIS is. It is a too good to be true and you have to experience it to know what I am saying!
You guys ROCK!

Most efficient government service center ever. In and out in 5 minutes without an appointments.

I never thought I would write a review for government service place.
This place is amazing…
I had to get my fingers printinted for my greencard process so I walked in a week before my appointment date which was supposed be in Oakland location. I actually went to Oakland location and was told that I had to wait for an hour or so (really packed, grumpy staff).
So the next day, I visited this location in SF and I got everything done within 4 – 5 min. I got there around 3:30pm and there were no other people waiting.
The security guard was so friendly and nice. It is actually amazing how good service can make everything pleasant. Government workers don’t always have to be grumpy and inefficient. Highly recommend this SF location. Oakland one is not good.

I walked in 15 min before closing time for an appointment that was 10 days away, without proper documents. (It was a crazy day) The people there were so helpful and amazing, they directed me to the nearest kinko and told me that if I make it quick they will not close before I got back! Sure enough I got in 2 min before closing time and out in exactly 5 minutes.
They were so friendly and helpful, that all my panic was gone in minutes! Its so refreshing to see a govt office being so accommodating and helpful!

First we walked inside we checked in with security guy. Security guy is very helpful and friendly. Staff are very nice also. I forgot my sister’s phone # an staff was nice enough to let me go outside and looked up the phone # on my cellphone. We got in and got out in less than 25 minutes amazing. No cellphones allowed inside the building.

This place is great. Efficient and fast

I went for the biometric appointment and it took me less then 5 minutes, they were so friendly and helpful.

I am speechless. This was hands down the best gov interaction I had. Super quick, friendly, and asked for improvement feedback.

Hands down this is THE friendliest, politest and most efficient US government office I have ever been to. I’ve been here three times now so am pretty confident that the USCIS Application Support Center and all its staff make your appointment experience seamless, smooth and hassle free!
I’ve been there to get biometrics and fingerprints twice for a UK Tourist Visa and once for my Green Card and each time, they are consistently excellent.
Of course, make sure that before you show up for your appointment, you have made the effort to:
a. Read the instructions that accompany whatever case you are making an appointment for
b. Organize all the necessary documents so you are not hunting for them come appointment day
c. To reiterate… carefully read the instructions that accompany whatever case you are making an appointment for
PLEASE NOTE: The folks at the center are ONLY meant to take your biometrics and fingerprints. They cannot help you or provide you with info on your case or appointment or any other question. Their sole purpose is to facilitate taking biometrics and fingerprints for USCIS and anything related to that. If you have questions, contact your immigration attorney or the relevant country’s Consulate.
Some pointers:
a. Have your appointment confirmation printed and in hand with your passport as soon as you enter to check in (you have to make your appointment to get a confirmation and the appointment is made online)
b. Once you check in with the Security Guard, and if you have never been to the Application Support Center before, he /​she will hand you a clip board with a basic questionnaire and a ticket number. Hang on to that ticket number, fill out the questionnaire, return it to the Security Guard
c. After that its a short wait (maybe 2 minutes at the most) before they call out your ticket number AND your ticket number shows up on the monitor above the guard. Head on over to the person at the desk and they will quickly verify your information in their system with your passport, your appointment confirmation and your ticket number
d. Back to another short wait (maybe 2 minutes at the most) and they’ll call your number again, you’ll go back to the desk, hand over your ticket number and the then take you in for fingerprints and biometrics (5 minutes at the most). They’ll give you cleaner to wipe your fingers clean and will take your prints first of all fingers on each hand one hand at a time and then each finger individually. Last will be your photo they’ll take and you’re done!
e. They’ll give you a feedback form to fill out and be nice and fill it out
f. And that’s it… done.
And please thank the staff on your way out. They work very hard to keep us all safe so a smile and «Thank You» goes a long way in encouraging them.
The entrance is very non-​nondescript (as the photos show) but the number «250» above the entrance and the HUGE sign at the top of the building that says «APPLICATION SUPPORT CENTER»…you can be sure you’re in the right place.

Front Desk Security Guard = A+++
Amazing, Efficient, and Friendly staff.
Usually in any government office I expect to be waiting at least 30 mins.
However, the chairs are empty in this office because they are so efficient.
I brought reading material in case I had to wait. Especially since I was going in
earlier than my scheduled biometrics appointment due to my schedule, but they were so friendly and I got everything done within 15 mins.
I have to say best experience EVER.

This is no doubt one of the most friendly and helpful US government office that I have ever visited.
I visit this office on April 23^rd 2015 for EAD finger print and biometrics — all is done within 15 minutes. Very fast, very efficient and friendly.
The front-​end receptionist is very friendly and helpful. He even showed me what is the best way to send my response to USCIS office, how to fill in Fedex form (he recommended to have signature on my Fedex to have proof of delivery).
The location is pretty convenient as well — there is a Fedex Express shop nearby, just 50 meter away.
Just notes:
USCIS office at 250 Broadway Street is for fingerprinting and biometrics.
USCIS office at 444 Washington Street do NOT provide biometrics service.

I had travel plans for my scheduled biometrics date, so I decided to try the walk in service. So I walked in a week early and got the biometrics taken care of in less than 30 mins! I rarely ever write any review but I decide to write a review for this place because of its efficiency and hospitality. All the stuff were so friendly, just like the other Unilocalers mentioned. This is definitely one of the best government office I’ve been to as well. Very efficient and again great staff! Thanks for the fast service and positive energy!
For anyone who’s in need of an early walk in biometrics, definitely try this SF location. Btw, You don’t need to go to your scheduled biometrics location if you decide to try walk-​ins, any application support center will help you, of course if they allow you to do it early. But definitely try this office first, I went to the Oakland office and they didn’t allow me to do the biometrics early even though I’ve showed them the proof of my scheduled trip. I can understand that they are busy. So folks, for early walk-​in definitely try this location, and good luck with your application!

The people here are SO friendly and welcoming. No stress what-​so-​ever. Darren («Dash») and Lydia were wonderful. The lovely lady who took my fingerprints also deserves a shout out but I didn’t catch her name.
I was really nervous but there was nothing to be nervous about. Btw, I didn’t bring my cel phone because I read that you shouldn’t have one with you when you come or you’ll be asked to leave but I saw that everyone did — they just ask that you turn it off and put it in your bag — good to know.
I did a walk-​in (my actual appointment is for next week) but they didn’t even question it and were happy to accommodate. Total time was less than 15 minutes.

Literally the best experience I have ever had with a governmental office anywhere in the world (I have lived in 3 countries and traveled A LOT). Everything was done with a smile and in a timely manner. I employees were patient, udnerstanding, and super polite. I am not talking about one or two employees, but EVERYBODY there… The wait was little and I had no problems trying to do a walk-​in before my appointment.
Thank you for the great service!

This office is superb! I walked in 10 days before my actual appointment date and they saw me straight away, without any questions asked. I was in and out within 15 minutes. The staff were friendly too, especially the fingerprint lady (can’t remember her name). Being seen as a walk-​in was huge, as I wasn’t going to be in SF on the actual appointment date, and the official reschedule process seems so completely opaque and uncertain.
Funny story… on my way to the office, I ordered an Über Pool, and typed in the address (250 Broadway). When the car arrives, the driver greets me and says, «you getting your fingerprints done?». Me: –pause– «uh… yes. wait, how did you know…». LOL. Then we swapped stories. Fun!

I am leaving the country and I was a little bit worried about getting my fingerprints done on short notice for my re-​entry permit. I had applied a few weeks before, and the USCIS had received it about 10 days prior to me coming in to the office.
I was treated so quickly and professionally. I think I was in there for about 20 minutes altogether and the staff, all the way from the security guard who greeted me to the person who wished me a good day when I left, were fantastic.
Hard to recommend, since you pretty much have to go here for very specific reasons, but I’m very happy to give a great review since they made my day.

When you walk in, there’s a check-​in desk facing the door. I was greeted by a friendly guard who checked my documents and have me a number. I arrived around 8:30 am and waited probably less than 10 minutes before my number was called.
I then checked in at another desk and was again greeted by a friendly employee. She stamped by paperwork and then told me that my number would be called again.
I waited a couple minutes and then my number was called. Another friendly guard escorted me to the person that would be doing my biometrics.
Everyone was so friendly and they provided me with a very helpful information sheet. I was probably in and out of here in less than 15 – 20 minutes. It was such a pleasant experience!