US Post Office

I went to this post office really early in the morning and found their service surprisingly better than the average USPS which is a ²⁄₅ star.
I bought an envelope and waited in line for about 2 minutes until I was able to send my mail. The employee was friendly and my whole visit went smoothly.

This has got to be the worst USPS location ever.
I’m Asian and used to dealing with other rough Asian behavior, but GAWD DAYUM… seriously? Some of them talk like they’re yelling and don’t even listen to what I’m saying. I get spit in the eye too because they’re talking so damn hard.
Hate going here to do anything but sometimes my packages get rerouted here and I have no choice.
If you can avoid it NEVER come here

What a disappointment! On 10÷10÷15 I went to this post office. My plan was to by several booklets of «forever’ 1^st class stamps for business use. I wanted the regular kind with the American Flag or Statue of Liberty. They were «out of them». How can a post office be out of something so basic, classic and standard? The clerk said I will let the manager know. Well, I blame the manager, he /​she should be more on top of this. I did purchase some stamps but they are not suitable to use for business documents.

The manager that works here is very unprofessional all I did was leave my bike inside because I wanted to ask where my 2 week late package was and he blows up at me scream and cussing me out infront of everyone even in front of a kid that was probably not even 7 yet. I didn’t want to fight him anymore and decided to be the bigger man so I left unfortunately not getting Intel on my package I don’t usually leave bad reviews I usually try to be as fair as possible but this one is just the worst experience I’ve had how do you have 2 stars for selling stamps and getting packages to people

CHANGE the operation hours on the delivery notice, it’s still showing M-​F 9 – 5:30. Wasted my time and effort to rush there after work. If you do not even have a budget to change a little notice, then it’s time to shut down the office.

Oh! I have a tracking number. That should help the USPS track my package huh? Nope. Well, I guess I’ll call all day while I’m at work to see if anyone answers the phone at the Sunset Station… Nope. I guess I’ll leave work early to go pick up my package (since that’s what the tracking site says to do)… Nope. Not there. Can they somehow find out where it is? Nope. And on top of that, they seem completely unbothered and pretty much say there is nothing they can do. WTF. Get your act together USPS

Horrible! Waited twenty minutes to attempt to make a passport appointment while two practically immobile and fossilized clerks plodded along and a half-​dozen others sat around doing absolutely nothing. When the opportunity arose I was told that no appointments were available for an «indefinite period» due to the passport agent being on vacation and the station being «understaffed»
I was floored and then told that my only option was to go downtown and wait in line behind every other San Franciscan wanting a damned passport.
While there I saw everyone else getting screwed over as well. A guy came to pick up a priority package and was told it would be several days since it was «on a truck» and the post office had no way to get in touch with a driver in the field.
They should stop advertising any services other than selling stamps, it’s the only thing they can do apparently.

First: mailman does not deliver package or even ring doorbell when I was home all day waiting for package. Second: the card they leave with the location of the package for this post office on 22^nd, the card says they are open until 5:30 on weekdays. Leave work early to arrive at 5:15 but their doors say they close at 5:00. Bullshit because the delivery cards they use are dated 2009.

Look, if your operating hours are 9AM to 5PM M-​F, change it on your f*cking delivery notice! (don’t tell me to look for operating hours on Unilocal tho, because who Unilocal a post office?)
I work 9 – 5 and was expecting to pick up my package after work (good thing the post office opens until 5:30PM right?)… NOPE! Just wasted my time and now I can’t even get my package until Saturday

This place is horrible. I only come here to pick up packages when I’m not home to sign for them. The workers here are insanely slow and lose your packages. Recently just lost a package of mine and I’ve not heard back from them on any updates.

Yea, the line here can get pretty ridiculous most days of the week as any other USPS office. I’m just putting out an update since it’s been awhile since I came back here to ship other things out.
They seem to reject packages at the counter if it’s a tad bit bulky for a flat rate envelope. Never had that issue at the SFO airport. It seems to be a way for them to squeeze out just a bit more revenue out of every customer. I mean USPS used to have advertisements that claimed «If it fits, it ships» but I guess this is the real world and commercials claiming false benefits are just the usual.
Other than that, they still get the extra stars for being close to home. If you’re not coming here to pick up a package or to report a package as lost or missing, than any USPS location will do the trick with a ridiculous amount of waiting. If you have an issue other than picking up orders, please do yourself a favor and visit the SFO USPS on Westfield blvd. It’s definitely worth the drive to save yourself a ton of time.

They never pick up the phone, and they routinely lose packages. Worst postal service ever.

I have no clue why this post office has anywhere near 3 stars, this place is absolutely awful. You always hear of how bad post offices are and guess what… «drum roll please»… This place takes the cake!
The employee’s are extremely old and slow, they may even give father time a run for his money. Extremely poor service, I’ve lost 3 packages here, somehow the most recent one was not redirected to my new address as requested when signing and filling out the change of address forms a month prior, how does that happen?
Help me take this 3 star review down to 1. Don’t even bother going in if your packages are here. It’s actually worth the headache to call the 1 – 800 number and get your package routed to another location than bother with this hell hole.
If Unilocal offered 0 stars it still wouldn’t be enough, they need to develop a system for negative stars.
I hope this place shuts down in the near future.

Awful service. Very poorly run.

I was in there yesterday and started coughing and sneezing along with everyone else in there. It eventually got evacuated, which can be read about in this article:
Now I have to think twice about going to this sketchy place and it’s only 2 blocks from me… really unfortunate.

This post office is a nightmare.
Never have I seen such gross incompetance at any other establishment. I have lived at the same adderess for two years, now despite the fact that they have been delivering mail here (except when they lose/​keep/​throw it away) for years they have decided that my address no longer exists and they have been sending back everything that I have shipped here. I can’t tell you how much time and money I have lost having items reshipped to my neighbors house.
And that is just the latest offence. Everyone that works here is an asshole. I’m about ready to go postal.

This place is awful.
Inefficient, rude, entitled
Hours on your package slip are wrong, they close at 5:00pm not 5:30pm. I’m pretty sure this office decided to make that change without prior approval.
If you get there at 5:00pm, no exceptions you will not be let in and it’s almost impossible to get there before they close after work. An apathetic chinese man rules the door entry and pretends to not speak English.
If Unilocal would let me I would give this location 0 stars.

My opinion of this place still has not changed! This post office should be shut down, because it offers absolutely no service whatsoever — just a bunch of headaches! The lines are usually long and moves very slowly. I don’t come here to do any type of business other than pick up my packages whenever they leave me an orange card slip. Unfortunately, this place seems to always waste my time by telling me that they can’t find my package and to come back a few days later.
This latest incident, I gave them an entire week before I tried to claim my package and they still couldn’t find it! And they had the nerve to tell me to check back again in a few days! Seriously? Like I have all the time in the world to come back again? Not only do I have to look for a parking space, I also have to pay the meter for at least a half hour because the employees here work at a snail’s pace.
I have no other choice other than to go here since they keep sending my packages to this station; although, there’s another closer post office to where I live. I hate this place!!!

I frequently deal with post offices all over north america to mail warm & fuzzies and also do a lot of online shopping, never have I ever lost a package on either the sending/​receiving end until recently. A pair of shoes I dropped bank on never came even though tracking indicated that delivery was complete. After finding out that this location is where my carrier was based…
Day 1: I call the post office, man picks up and does not speak english, finally understands that I lost a package after I repeated the same sentence with various pace and inflections for 5 min, takes down my contact number/​mailing address/​tracking number, and tells me that the supervisor would call me back
Day 2: No one calls me, I call the post office again, a lady picks up, she sounded nice and I spend another few minutes to re-​explain the situation, give my contact number/​mailing address/​tracking number, she said she’d definitely call me back after checking with the carrier
Day 3: LIES, no one called me, so I call back for the third time, a new lady picks up, I re-​explain the situation and express my frustration at having to bring up the same simple issue multiple times without any progress on what was supposed to be a straightforward resolution; lady takes down my contact info/​mailing address/​tracking number again, and tells me to call back before 9am the next day to speak to the supervisor
Day 4: I wake my ass up in the early morning to ensure I catch the supervisor before 9. I dial like a maniac on and off for an hour between 8 and 9, no one answers.
I am pissed.
Day 4 continued: I dial again around noon, finally reach human voice, dude picks up, I explain the situation yet again and give the long ass million-​digit tracking code, demand that they take care of the issue and talk to my carrier immediately, and stop fucking up such a simple customer service task. Dude tells me he’d give me a call back, blah blah blah
Day 4 continued on: obviously, no one fucking calls me. I call back, thank god it was at least the same guy I spoke to earlier so I didn’t have to turn into a broken record again… I then find out that the carrier who supposedly delivered my package doesn’t work there anymore, and apparently they couldn’t contact her either because she’s some magic fairy who poofed off this planet.
ARE YOU KIDDING ME!!!
I’m using a fucking carrier pidgeon over USPS next time.

Worst post office in the Sunset.
I prefer to go to the one at 9^th and Judah, 2 blocks from my home, but for some crazy reason my packages get delivered here. So I gotta trek all they way here, stand in a long line in a really old, run down facility where all the employees are really rude and sad. They are the stereotypical post office worker you expect to go postal. I know the USPS is having some serious money issues, but this location really needs some TLC and training.