UCSF Urology Faculty Practice

I am grateful to Dr Anne Suskind. After months of my 75 year old mother going without a proper diagnosis with several other non-​UCSF doctors, Dr Suskind methodically and carefully found the route of her problem. At each visit to the office, the staff were warm and welcoming and Dr Suskind took the time to explain medical information carefully and in a way we could understand it. She showed us the film of my mothers fluroscopy and reviewed the CT scan images. Before leaving each visit, Dr Suskind would say to me and my mom «do you have any questions or is there anything else I can tell you?» She never did this in a rushed manner and the door was never open. On the day of my mom’s surgery, Dr Suskind came into pre-​op and looked my mom in the eye, put her arm on her shoulder and said «you are the most important person to me right now and I have nowhere else to be expect taking excellent care of you.» Her kind and confident comment made us all fee at ease. My mom’s surgery was successful. Each day Dr Suskind saw her in the hospital. When my mom was discharged home Dr Suskind called several times to see how she was recovering. I highly recommend Dr Suskind and the UCSF Urology Faculty Practice.

Terrible experience. Dr Garcia = bad listener, inattentive, condescending, dismissive and does not return calls ever. Avoid at all costs!

This is bad. Long wait, even when you get there on time then very rushed doctor in a cramped room. almost no advises on my matter, and the only outcome — prescription for Ibuprofen. Avoid at all costs.

bad experience. called to confirm appointment; first time told 11:45, second time i called told 11:00 for a procedure. then would see the doctor at 11;45. OK. i didn’t ask, just go with the flow.
wasn’t given any instructions. i assumed it wasn’t a big deal. then phone message confirming 11:45. i planned for 11:00 just in case their was a «procedure».
the night before #9+ pain, took all medications, finally settled me down, got 3 hours sleep. i was afraid of test results.
next morning couldn’t drive, nor take BART too drugged and exhausted, it had been
a very difficult week, my feet and lower back were extremely painful. took a taxi, from concord to san francisco. turned out to be a 74 minute bridge crossing. called the doctor’s office told them everything, about the drugs the night before, and that i couldn’t take BART or drive, because i was drugged, could we make it for the next day? no, best she could do was 1:00 that day; take it or leave it, otherwise i’d have to wait until October. Ok, so i had to get there, right? taxi driver let me off at BART. i was really scared.
exhausted and drugged i went slow and sat down as often as possible. got a wheelchair
when i got there, the bus let me off right across the street. people were helpful.
afterall this, Susskind, the «Dr.» told me she couldn’t do the procedure, because i was so drugged and had taken pain pills the night before and one just while waiting. so she didn’t do it. HAVE TO WAIT UNTIL SHE GETS BACK FROM HER VACATION THE END OF OCTOBER.
WHAT ABOUT MY HEALTH! NO ANSWER!
she was angry with me, because i didn’t prepare for the test. really angry, threatened me
with if this happens again, she will no longer be my urologist. they scheduled the test in October
what about my health during the two months the test wasn’t done? the nurse said if she wanted it done sooner she would have ordered it — but she is the one who wanted to do herself, and
that couldn’t be until October.
given the other comments — what is it with Ucsf’s Urology department. it’s run like
a jiffy lube — treated much better there.
i’d like to petition the CEO at UCSF, i did that once with startling results. remember that cold military answering machine, gone now real people answer Ucsf’s phone. it’s possible to make changes in numbers.
feel free to respond to my email.

I have never encountered a bureaucracy so incompetent. They don’t really seem to care about people — hello, you work in medicine, at least pretend you give a sh_​t about your patients.

This review is for Dr. Suskind. During my appointment, Suskind was very frustrated when I asked any question, even a simple one such as «what is my diagnosis?» In fact, she never told me what my diagnosis was, but instead prescribed a medication to me right away without asking enough questions or trying to understand my problem. How many free lunches is she getting from the pharma reps for pushing these meds on patients without fully evaluating their issues??? Lastly, when I probed about the medication and asked how long I would need to take the medication, she shrugged and said «Maybe forever» — again almost sighing and rolling her eyes. I have no idea what she is doing in her role, she clearly detests dealing with people.

I totally agreed with the prior review. If you have an emergency, it’s the last place you should go. With a hospital that big, I am surprised that they only have one urology doctor. My parent had an appointment at 10:40 am in the morning and the doctor did not see my parent till after 2 pm in the afternoon. Every time I checked with the receptionist, I was told that my parent is next. Her definition of next is 5 hours later. She also told me that the doctor is backed up because he was in surgery in the morning and was late coming back to the clinic. I am surprise that knowing the doctor is going to be in surgery in the morning, they still scheduled for him to see patients in the morning. After my parent finally went in to see the doctor, he spent 5 min. asking a few questions and then disappeared. He did not show up again until someone went looking for him because there was an emergency with one of his patients.