U-Haul Moving & Storage of Downtown San Francisco

This place is always busy! And every time I schedule access to my ubox they never have it on file. However, my girl Mariah, always is super friendly and helpful. She’s in charge of the uboxes, I think. I couldn’t access it anytime I needed, always by appointment, which sucks. I’m sure the 24 access storage is better. Good luck!

I am very disappointed in UHaul. Since they contracted Mov​ingHelp​.com® to supply movers, prices went form $ 50 to $ 200 for moving help. It is much cheaper to hire movers with a truck, instead of a UHaul. Fare well, UHaul.

DO NOT rent a truck from here! I ordered a 26 ft truck and it was given away. If you want a guaranteed truck go somewhere else. Also, do not expect the manager Casey Clark to do the right thing and honor the $ 50 guarantee. A bunch of dishonest lies to weasel his way out of not paying up. Read the other comments… A pattern of the same behavior.
If your equipment is not there don’t be afraid to ask for the $ 50 guarantee. Your confirmation email is how U-​haul communicates with it’s customer. Don’t let Casey tell you it has to be a phone call.

So disappointed with U-​Haul. I would really give them zero stars if it was available.
This is the second time that you have not delivered what you promised. We made a truck reservation a couple of weeks ago and today you’re telling me last minute on a holiday weekend that you only have half that size truck we want and it’s located an hour farther away from where we originally agreed to pick up. What kind of services that?
Just imagine wanting to make an apple pie so you reserve 10 apples from the store and then a day before you go to pick up your apples the store tells you they have bananas and they’re located 30 miles away. What kind of joke is that?!?
This is such a ridiculous way to run a business. I really hope you learn how to re-​organize your trucks in your system to be efficient and be able to provide people with the services that you are originally promising.
Regardless I’ve spent an hour on the phone talking with different customer service people from U-​Haul and no resolution could be met. Please U-​Haul get it together and deliver what you promised. Don’t call it a reservation if you’re not actually reserving a vehicle for someone.
Thank God for Enterprise to come through and save the day!
#uhaulsucks #enterpriserocks

UHaul overall has the WORST inter-​communication. Every time I’ve contacted them regarding my UBox, it’s like the person I spoke to wasn’t listening, hung up the phone, and then quit their job immediately. Nothing is ever communicated or recorded in our file, no one ever calls you back when they say you will, and everything is a hassle. Haven’t spoken to the same person twice.
In person, people are helpful and quick to respond… but unfortunately you have to call ahead for UBox stuff, so you just have to hope that someone got the message before you show up!

Minus one star for my van stinking like smoke. I didn’t realize until I already reached my destination when I turned on the air. It made my mattresses stink like cigarettes. Check the air before leaving the facility. Service was otherwise quick and efficient. It was easy to reserve a van.

Rented a 10 foot box truck. Took 30 minutes to wait because they are understaffed. When I went to fill it up before i returned it, there was a hole in the hose under the truck and gasoline spilled out everywhere on the ground. I had to wait for an hour before their support would come help me. They told me that because i got my move done they couldn’t refund me except for the truck. Basically zero support from uhaul, made me wait when I was just around the corner. I will never rent from this awful company again.

If you NEVER WANT TO SEE YOUR STUFF AGAIN get a Ubox here! The worst customer service of my life! They lost my Ubox and blamed it on another company… you’ve been warned

Casey, the manager at this location, was extremely helpful and gave me some of the best service I have ever received.
After a truck we rented from the Bayshore location broke down, we limped into Casey’s lot and asked for help. He was extremely quick to diagnose the problem, an intermittent electrical failure, and coordinate with the Bayshore location to send a replacement truck.
Though my overall uhaul experience was less than stellar, this location shone by doing their best to help resolve the situation.

I rented a Uhaul truck from this location on July 24^th for a one way rental down to Los Angeles. I get the truck all loaded up Saturday, get about 30 miles onto 580 and the drive train snaps off the bottom of the Uhaul almost causing a serious accident. How does the drive train just fall off the bottom of a Uhaul?! The truck completely lost power in the middle of the freeway. THEN we were stranded on the side of the freeway in the Uhaul for 6 hours waiting for a tow truck to finally arrive. THEN it took 2 hours to tow that truck to Fremont where we were promised $ 450 for transferring all of my stuff onto a new truck. By this time it’s after 7pm (I left my house in San Francisco at 9am) and needless to say we did not make it to Los Angeles that day.
I have been calling and calling Uhaul for 2 weeks with the promise that someone would get back to me to help resolve my issue. They keep saying the manger of this location and the President of the region is supposed to contact me in the next few days — no one has. The fact that this location rented me this clearly dangerous truck was pure negligence and the fact that they refuse to get in touch with me to not only pay me the money they owe me (which I have in writing) but to even apologize is extremely upsetting. I finally just disputed the $ 450 from the change on my credit card to at least get that money back since it’s pretty clear that no one at Uhaul really cares about their customers. I strongly advise against anyone renting a truck from this location EVER. They are clearly not checked for safety issues and then just ignore you when something has gone wrong.

The first month of storage is free if you use a U-​Haul truck. I was able to take advantage of that twice when I upgraded to a larger unit and moved in additional items.
Casey and Amalia are awesome. They made both of my move ins and truck rentals seamless. I used to use a different storage ace. Had been there over 11 years. Got so frustrated with lousy access and bad attitudes.
I moved everything from my other storage into this clean, cool, 24 hour access facility. Which has multiple restrooms for customers to access. And half the cost of my previous place. For the same square footage.
And Amalia, Casey and everyone else have been extremely pleasant and helpful.

As far as U-​haul places go this one is five stars. It’s big, clean, and the employees do their best to make it efficient. I rented a van for three hours just to move a couch and table and encountered no problems at all. The miles shown on the van was one more than they had quoted and they had no problems adjusting it. Everything went very smoothly. One weird thing is that the van came with less than a half tank of gas (which is where they required you to fill it up to) but I could foresee this being an issue for someone who plans on driving a far distance.

Another case of where are the zero stars. Review coming soon. You won’t believe this.
NO
I DO NOT RECOMMEND THIS PLACE
Unless you have time for some small claims court, know a good attorney or
willing to buckle down and research some contract law and take ‘em to court.

Pros: Clean area for storage with rat poison included. Unit included for free since returning Uhual vehicle.
Cons: Carts tend to be far from the single elevator that is very slow. The units aren’t available for access ²⁴⁄₇. Homeless tribe calls this area home. Overestimated my gas usage for a van rental since I didn’t refill it after 8 miles.

WARNING this facility has become a base of operation for many homeless people. Patrons have figured out if they rent a storage unit they get at least one if not two free parking spot where they can leave their cars all day long. This makes it difficult for other paying customers to access loading docks. In some cases dangerous events occur. I was verbally and physically attacked last week and the GM, Casey, made it clear he knew who the aggressors were and that he had no interest in helping me or to make property improvements for the security of his customers.

The worst of the worst. This is one of the most incompetent run businesses I have ever encountered. Be prepared to wait at least one hour and then another hour when you return the truck. If Unilocal had a negative 100 rating that’s what I would’ve given U-​Haul on Bryant. Not employees fault. They have too few people. No air-​conditioning. Total disorganization. That equals INCOMPETENT MANAGEMENT. A nightmare.

2 hours to get a truck because the douche at the parking was to lazy to move another truck blocking it. Lame

Once again, 30 plus min wait to pick up a truck, which I reserved online with the «express» feature. The same bad joke every time

If you’re stuck between a rock and a hard place, I guess you have to go to U-​Haul. I can live with the crappy trucks and shitty service, but what pisses me off is that they charged my credit card (which was no longer even open) for something over 2 years after I rented from them and won’t do a thing about it. Now I have to deal with my credit card company. Buyer beware — check your credit card statements!

Not a 24 hour access location
But even more importantly, the staff have a «I could give a f…» attitude.
They could care less about renting, not renting or the world exploding into oblivion.
They seem to have that 5^th grade, watching the clock for the last period bell ring, so they can leave school mindset.

Yesterday I called Uhaul storage on Bryant to book a storage unit. The woman I spoke with, Johanna, was very pleasant and got me a deal at a partner company called Island Park Storage. When I didn’t receive a confirmation email, I followed up with Uhaul today to get one re-​sent. The person I spoke with was unable to do that for reasons I don’t quite understand. She told me Island Park would contact me. When I didn’t receive a call, I reached out to them only to find out that instead of the storage unit I’d requested, Johanna had reserved for me a PARKING SPOT. Yes, I’m sure my suitcases and furniture would be just fine left outside in parking spot!
When I called the Uhaul branch to let them know what had happened and asked to speak to a manager, I was transferred to corporate. Then I was transferred to a general customer service line where I was asked what city and state I was calling from. Then I was transferred to an automated system. Instead of getting closer to the people actually in charge of this branch, I was just sent out to sea to make a general complaint that the Bryant branch would probably never hear about. By that point, enough of my time had been wasted that I hung up. I wanted to speak to the actual people in charge, rather than writing a bad review online, but Uhaul made that impossible. Their service is terrible and they have no accountability for their incompetence.

This one star is for the helpful people at this location. the rest of this review is for the terrible, ongoing mess made by the computer system and communication between U-​Haul locations and their partner,
. I timeline, if you will:
August– I get a job in San Francisco, and contact Uhaul to get a U Box storage pod to have my things moved from San Diego and stored while I look for a place. When my company offers to pay for the move, I call to change the credit card on file. This turns out not to be possible, so they remake the reservation, then cancel one. The wrong one. I didn’t have a set move plan until 2 hours before the movers were set to arrive.
September– I get a phone call from this Uhaul location to confirm that the box arrived, and to give me a contract reference #. I confirm that I can change the card to my own for future storage payments. This is fine.
October– I call to authorize a new card and am told that my contract number doesn’t exist. A staff person from this location had to physically go out and locate the box in their storage facility and create a new contract number, then confirm with me that my stuff is still there, and hasn’t been lost. I then give him a new email contact, along with a card and authorize an auto payment for the months I am storing things. It goes through fine.
November– My employer receives an email that I have not paid and am going to be charged a late fee. I call them to sort this out, and learn that while my card is on file, and they have it set to auto debit, that just didn’t happen.
I am also trying to get the box delivered to my new home (yay!) this weekend… fast forward to the 4 hours I have spent on the phone with moving help trying to schedule and pay for the moving service. Things that have happened today:
–I have tried both through Uhaul and
to get this done. no ability to do so.
–I have called my bank to verify that all my information is correct. It is.
–I have spoken to a rep at moving help, who said that my confirmaiton number from uhaul is too old to use, and she suggested making another box reservation, then canceling that so that we can make the reservation for the move.
–I called uhaul to verify the actual confirmation number. Casey was super helpful and did everything on his end to sort it out. Got it all confirmed with them.
–Try the moving help website with the verified card and information. No dice.
–I am now on a 40 minute conference call with my bank and moving help to try to make a reservation to get my stuff.
I am livid. I have actually done zero work today, which is unfortunate, because it means that I will be up all night working on reports that are due before I go on holiday break this week. At this point, I’m shocked that no one has offered to comp this service.
I will never use uhaul again. I would sooner strap a sled to my back and pull my things reindeer style down the freeway by myself than spend another second dealing with this crap. Unfortunately… they still have my stuff.

Moving in SF is tough. To save some money, I reserved a 10′ truck a couple times for my move. It turned out to be worth it.
Calling in to reserve the truck was easy. I was able to reserve a truck for the next two days for my move.
I would recommend arriving at least 15 minutes early to pick up your rental, because the lines can move slowly. While I was there, I purchased a couple queen sized mattress bags, and rented a utility dolly and furniture mover. All of their products worked exactly as they were supposed to, and helped make my transition easier.
The employees did thorough inspections of the truck to document any damages before I left, and when I returned the truck there were no surprises on the bill. The trucks were in fine condition; however, one was a little dirty inside. The trucks ran well, which is the most important factor.
Overall, I had a decent experience. On both occasions, I returned my truck on time, with the right amount of fuel, and did not incur any additional charges. Imagine that! Plan accordingly — If you on time and, have the right level of fuel, you will be fine.
For gas close by, I used the Shell station in the Mission District. It offered a good value and a quick commute time to return the vehicle.

I am amazed at how friendly the staff was at this usual. When we checked out our storage with the first employee he went out of his way to make sure we got a good unit. That was amazing by itself.
Then we checked out a van and got our stuff from the old house. Upon returning the van we were unable to get gas. However the guys said we were close enough to the original mileage and wouldn’t need to buy the additional gas. I was even happier so I thiught I’d drop them a good review.

Moving will probably never be easy, but there’s no reason it has to be this hard.
The way U-​Haul communicates from HQ to their branches is a joke, and it can make for the worst customer experience. I recently used the U-​Box Pod service to move from SF to Austin, and wish I had spent more money to use a better service elsewhere. Among other issues, the mover who U-​Haul recommended (and charged me for) apparently had been blacklisted by U-​Haul, so the store (and HQ) told me I was blacklisted (as well as anyone associated with me). After literally hours on the phone (on moving day), we finally got on the road, but without a manager’s apology, comp, etc. As if that wasn’t enough, U-​Haul double charged me, and initially refused to refund the extra charge. U-​Haul: get it together.
If you’re renting a van for a couple hours: fine, go for it. But if you need to get your stuff moved safely across states: it’s absolutely not worth the grief.