Trade Show Internet

I was looking for a great internet service provider for a trade show in April to use for an upcoming show, but I wanted some sort of mobile device not through the exhibit hall. The rates are always really high and for the price not that fast. Found TSI and found it really reasonably priced. We ended up not using them then because our deadline was too quickly approaching. We however ended up using them for our most recent big show, and wow! Hundreds and hundreds of transactions. Only one hiccup the whole five days, tech support got us back online in no time and it was a really great experience. We were a little skeptical especially as we had never tested it and it was our biggest show, but we kept the faith. We will most certainly be using them again for our next show! Thank you guys!

We needed a fast, reliable internet connection to demo MoblMuseum, our museum tour platform. Trade Show Internet provided everything we needed in one box, including easy setup instructions. Our demos were a big hit. In the end, saving $ 1,000 on our internet bill was nice, but spending a total of only 20 minutes to order, setup, and return the kit was where we realized great value — we almost didn’t have to think about it. Great company. Great support. Great Staff. Highly recommended.

I was introduced to Trade Show Internet around Sept of 2013. Upon my very first call with Ian, I knew he was the real deal. He understood just how archaic and ridiculously expensive internet/​WiFi is in the trade show world. He answered all my questions with authority and patience. It was very clear Ian was extremely knowledgable about all things internet — and that put me at ease.
But talking about the good stuff is easy. It’s the difficult situations that really demonstrate a company’s character. Cut to present day — I’ve been exclusively using Trade Show Internet’s WiFi kits but run into a big issue this past Mar at an upscale hotel in TX. Our WiFi goes dead, after working just fine earlier in the day, and after reaching out to the customer service team, they patiently walk through a few tests over the phone with me. Ian and his team deftly identify the main issue — the hotel’s internet team has illegally blocked our signal. Ian approached the hotel’s internet team with a very logical work around — the hotel refused. Ian explained to the hotel that their actions were illegal and provided data points — the hotel tries to scurry around the issue. Even though the hotel did not cooperate with Ian, as a customer, I felt Ian and his team demonstrated the utmost professionalism with all involved parties. I almost felt bad for the hotel’s internet team who were far and away less knowledgable about the law than Ian. Ian called me later that day to follow up and answer any questions I may have had — the difference between good customer service and great customer service.
Furthermore, I recently contacted Ian about his services at a trade show in the UK. Ian politely let me know that they don’t serve international venues just yet and recommended a local vendor. As my team and I were sorting out the WiFi issues beforehand, I found that we had a lot more questions than answers — which made me anxious. I reached out to Ian for his expertise and he answered all our questions again with authority and patience — mind you this was questions about another vendor’s products.
Will I work with Trade Show Internet again? Yes. Would I recommend Trade Show Internet to my colleagues? Most definitely.

I have been using TSI for over 3 years! My unit arrives at the hotel I am staying at, so it does not get hung up in GC systems. The return proces is just as easy. I use this for every major show, even when the internet is free at the CC. My reps log in and away we go. We spend so much money at the shows and the savings I have by using TSI instead of the CC Internet is HUGE! Thank you Ian for what you and yor team do!

I was working an event across the country out in Los Angeles for one of my companies clients. We realized only a short time before the event that we needed internet installed at the space and came across Trade Show Internet.
All of the equipment was installed seamlessly into the space we were using and the technology and internet all worked great. The only problem that surfaced was fixed immediately and professionally by the amazing staff of this company.
They were awesome to work with and I would highly recommend them to anybody going forward for any mobile internet needs/​solutions you may be searching for.
The staff of the company are all professionals and after working with them I have the utmost respect for them and what they do. I would recommend them to everyone for sure. Thanks!

A much faster and affordable option for internet at trade shows than getting it directly from the convention centers and hotels (which are often outrageously expensive!). Everything needed comes in one box, including easy set-​up directions. Ian and his team provide prompt, courteous and fantastic customer service too.

There are only a few innovations per year that truly change the trade show industry. Trade Show Internet represents a game changing solution. TSI is the answer for Internet connectivity challenges for show management, attendees, and exhibitors. Ian Framson is a super-​helpful guy, and I really appreciated getting to know him during the Trade Show process.

Deplorable product and customer service. While most people know that in all business, some mistakes happen, but it is the way those things are handled that really makes a lasting impression, and this company failed dismally on both fronts.
I spoke to the sales person – and while I had the distinct impression that I was talking to approximately 50% of the entire company – he still convinced me that trusting our most important trade show of the year, where we’d be having a large event in our booth to celebrate our company’s 60^th anniversary, would be a good idea.
He promised that the system would arrive on Friday before the show on Tuesday, and it did not. I called to find out the status, and his demeanor then was far less polite. The system finally arrived at about 4pm the day before the show started, so we did not have time to become familiar with it or test/​troubleshoot in the the booth.
When we did try to use it at the show, the speed of the connection was horribly slow, even for only one computer – we’d try to open an image or webpage from our site and stand there with a customer, unable to access what we needed. We’d purchased an expensive touchscreen computer to use as an interactive display to show booth visitors our website, and we were unable to open pages, show images, etc. for the entire time, despite our expectation, according to their site’s information, that up to FIVE devices could use it simultaneously.
I called their technical support, which was one of the big selling points that made me consider this system in the first place, and spoke someone who sounded like they were on their cell phone driving, who claimed he did some cursory diagnostics. He said that the system was working perfectly, and dismissively said that the issue had to be with our website. I had our team verify that our site was working fine, and when I told him I felt it wasn’t our site, he disagreed, and then sarcastically said «Our system is working fine, but I can’t be expected to fix your website.» He quickly backpedalled, realizing quite correctly that that was an inappropriate response, but at that point, as I was having this challenging conversation in our booth during our trade show, I ended the call, and asked him to take my number and contact me if he was able to think of any other possible solution for the issue, as we were dead in the water. I never heard from him, or anyone else from the company after that. I even wrote an email to the person who sold me on trusting the system in the first place after the show, and asked for a response, and never heard a word.
I really put my faith in this product to enable us to successfully use just one computer as a key component of our display at a critically important show of the year for us. We were put in a terrible situation in not being able to access the internet reliably. It would have been better and more cost effective in the long run to have paid the convention center for their internet connection.