Timberwood Tree Service

I am VERY disappointed in their lack of customer service. When I had my two Ginkos pruned they were bare. The crew had worked on one tree which was looking good when I had to leave. So I paid and left them to finish the second tree. When the leaves came back on the trees I noticed the second tree had not been given anywhere near the attention of the first tree. On one side it was completely lopsided and looked barely pruned.
So I contacted Timberwood to let them know. It would have been easy enough to just send someone out to fix the one side. But I was ignored at first, then asked to send photos, then told someone would be out to talk to me about it which never happened even after several inquiries…
In my opinion this is not the way to handle a customer issue.

We have used Timberwood for years now. Every time the estimate is fair. They come when they say they will be here. They do a fantastic job. They clean up. And that is what they do. On budget. On time. Great work. Year after year. Awesome!

A long overdue review here. We used Timberwood 3 times and won’t use again. They were always cheaper than anyone else we could find but we are finally fed up with lack of customer care. They promised to send an invoice for the job and they never did. Guess what, we actually really needed it. Called them a handful of times and always got vmail. They never return your phone calls, can reschedule at the last moment, and won’t really follow very easy directions. On our last job we communicated to Shawn that we didn’t want one of the trees thinned out but he didn’t say that to the actual tree trimmer. Those guys don’t speak good English and we couldn’t talk to them ourselves. With Timberwood you get what you pay for, mediocre tree trimming and no customer service. We are taking our business elsewhere.

I have to say that after 3 days and 3 calls, you get the feeling that either they are disorganized, don’t care about my business, or just not professional. I had them trim the tree in front of my home a few years ago and they did a great job at a very reasonable price.
I referred to my previous business with them in my voicemails. You’d think that if they were very busy, they would have the courtesy to call and just say that they are booked for the next xx of weeks. Sad to give one star but for no return call, there is no other option.

Shawn came by exactly when scheduled to provide an estimate (the best quote we received). Tommy, the foreman, and Guillermo did a terrific job the day the job was scheduled. The team emailed before their arrival to inform me they would be early. They did an excellent job of reducing a very large eucalyptus tree by 5 – 6 feet without making it look stubby. They had to go through our house to remove the branches and kept the house impeccably clean during the removal without my asking and carefully swept after the job was complete! Great people, great work. Thank you!

Needed to have a 60 foot Monterey pine removed from our backyard. Timberwood Tree Service — How do I love thee? Let me count the ways: 1) Provided free estimate efficiently and stood by it with no surprise or hidden extra charges. 2) Arrived on appointed day right on time. 3) Crew was very careful about not damaging anything in our, or our neighbor’s yard. 4) Crew was obviously well trained and prepped. Everyone knew exactly what they should be doing, when, and did it skillfully. 5) Great cleanup afterwards. Both my neighbor’s and our yards were left in pristine condition. 6) Most reasonable estimate out of the 3 initially received. Everyone on the crew was very professional, personable, and thoughtful. Couldn’t recommend this tree service more highly for a large tree removal job. If I could give them 6 stars out of 5, I would.

Our previous HOA had used Timberwood to prune/​shape a large old avocado tree with good results. We asked them to come & prune an overgrown hedge of eugenias, as well as to shape a tall magnolia tree in a corner of the garden. Their bid was extremely competitive; they arrived on the day & time promised; did a very good job; cleaned up well, and were easy to deal with.
Thank you, Shawn, Tommy, Guillermo!

For me, it’s the same feeling I get when I sit down in a familiar barber’s chair. There’s no stress, I know I am going to get a great haircut.
Having used Timberwood twice in the past with great results, in February of 2015 I called them again for our Inner Sunset, backyard trees.
I called; I was offered a more than fair bid; I accepted; they came when scheduled; 3 professional workers arrived and didn’t leave until we were perfectly satisfied.
The man in the tree had 14 years experience and it showed.
What could be less stressful?
I highly recommend them, unequivocally.

Great tree service! They did an excellent job… timely estimate, reasonable price and very efficient work. I would highly recommend them. Thank you!

Another 5-​star experience with Timberwood.
We lost a huge limb from the Silver Dollar in front of the house a couple weeks ago, and with the suddenly relentless storms, I began to worry about losing more, downing the power lines, etc. Of course I should have taken care of this during the long dry summer — but I didn’t.
Timberwood to the rescue. They somehow managed to fit me into their schedule. I was at work — I asked for an aggressive prune of the tree, and was a bit nervous about what I would come home to last night. Basically — the job was PERFECT. The tree is balanced, graceful, and all the suspicious limbs and deadwood had vanished.
Bonnie and I did all this over the phone — usually trading messages because we missed each other. But boy, did they deliver on the promise. Now I can get through the holidays with one less worry.

I’ve had Timberwood do our tree service three times. The first time was great. The last two not so much. Basically, they do good work at great prices BUT they’re super hard to reach, tough to schedule, and don’t consider my time or schedule to be important. If you are a flexible person with lots of time at home who doesn’t need service to be at the time (or on the day) originally scheduled, then I’d say go with Timberwood. But otherwise, not. I wish that were not so, because when they are here, it’s great.

Excellent tree trimming service! 4 tree cutters arrived at time expected. They trimmed big black acacia tree down to a healthy and visually appealing size and used wood chipper to remove tree waste. All done professionally and expediently. The owner showed up to make sure job was satisfactory to my expectations. Second time using this company to trim trees on my property. Great job equals great Unilocal review.

Love these guys! We were thrilled to get such a reasonable quote and quick turn around. They removed the tree and stump quickly and cleaned up very well afterwards.

Unfortunately, something has gone wrong with this company. I used this service 2 years ago and it was fantastic, great price, great service. But this year, something has changed. I made an appointment literally months in advance to have them trim my trees this year. They missed their appointment with me earlier this week, but finally they returned my call and made excuses, so I reluctantly rescheduled with them for later in the week. Again, no show, and I finally did get a call back about an hour and a half after they were to show up, and the woman told me that they have me scheduled for some other time.
I told them to just cancel me. I’m done.

I’ve used TImberwood several times over the last few years, so you’d think I would get better service:
–Every time I call they seem to not know who I am. Really?
–Every time we schedule an appointment it takes several back-​and-​forths to do so, and they’re always late if they show up at all. They rarely answer the phone and rarely return messages. They have no email or other way to be reached.
–They came by earlier this week to bid some work, said they’d put an estimate in my mailbox the next day. I stressed that I needed the work done soon as my neighbor wants to paint his house and the trees are up against it.
–They have now dropped off the face of the earth. No estimate, no return calls (their voicemail is full).
I’m done with these folks.

Watch out for this business. They failed to show up for an appointment to prune a street tree at noon today and have now failed to respond to two voice mails. Now their mail box is full. They wasted my entire afternoon.

Great customer service and excellent job on cutting down my big old tree in my yard.
The tree was so big that it was covering my entire bedroom window which also block a lot of natural light from the sun.
Found Timberwood tree services on Unilocal and called for an estimate. Estimate was quick and easy and reasonable priced!
Would recommend them to my friends and strangers who need to remove, trim or anything that needs to be done.
The only reason why I didn’t give 5 stars because they had to reschedule my tree appt at least tree times due to timing/​traffic issues. I was understandable and accommodating but was really annoyed because i had to make sure If anyone was free to be at my house.
Other than that, love the final outcome and I can see the sun again!

Didn’t show up TWICE!
So I used Timberwood once and had a great experience so… as a repeat customer called to get Shawn out for a quote (even though I was fine to go ahead and schedule without a quote because I found the pricing fair the previous time) on a Saturday morning between 10AM and 12PM. At noon, the office manager called me saying Shawn was running late. At 1:30PM and still no show, I called the office because I wasn’t given his cell and no answer. He never showed up!
On Monday I get a call from the Office Manager who tells me he came but didn’t know what bell to ring. Seriously? I live in a 5 unit building, just ring em’ all and you should have my number! Clearly that was a fib… so apologetically she reschedules the quote for the following Saturday between 8AM and 10AM. Guess what? NO SHOW AGAIN! I should invoice Timberwood for five and a half hours of my wasted time waiting for them to stand me up!
What do I have to do around here to get my trees trimmed?

Updated again.
Got a message from Shawn through Unilocal.Basically as you can read, he was interested in working with me an checking out the work I needed done. Got an appointment last friday. Asked when I will receive a quote, he said he will email me by Monday of this week. It’s Thursday now, haven’t seen anything in my email (yes, I check my spam).
Not sure why it’s so hard to get work done on trees.
Guess I’ll hire streetworkers who are willing to get things done. There are many other people who are willing to put effort and make some money.

Shaun and Ramona were easy to work with, stretched to work with our availability.
We needed some trimming on overhanging branches of a neighboring pine. The work was done quickly, conservatively and aesthetically, and the crew cleaned everything up really well before leaving.
Timberwood’s pricing beat out several other services we talked to. Would happily work with Timberwood again.