Thrifty Rent A Car

Absolute trash. One agent working the counter at one of the busiest airports in the country on one of the busiest travel days of the year. 30 people in line. Two hour wait to check in and get a car. Garbage. You get what you pay for. Cheap rates = cheap service and crappy cars.
To make it even more fun, they didn’t even have the car we reserved. They wanted to give us a Yaris for 5 adults. !!! Absolutely the worst rental car experience ever STAY AWAY

Worst place ever. Waiting in a line of a line of maybe at most 10 people and we have been sitting in the cold for over 90 minutes. Horrible service. Not sure why they make u wait outside in the cold but I guess u get what you pay for. Bad service. Cold service and I am sure a bad car. Great way to start a vacation by sitting in the cold to wait for a rental. Even Disney has a fast pass. Wish I could give a zero especially when deserved.

From the moment I got to the counter I was hustled into the prepaid fuel option when the counter person told me that gas in SF was just under $ 4.00 a gallon. Gas was about $ 2.65/gallon. She then told me that minimum insurance was required in CA, I declined and she still added the additional insurance. She also told me that I wouldn’t be able to cross any bridges without their FastPass strip, ($ 39.95) not true. I called my credit card company and it was not a new story to them. They removed the charges.

The worst!!! We waited two hours on in a hot room in a line about 2 blocks long with one clerk assisting people to pick up our car! What a joke! I wrote a letter to them and they wrote one back with an apology stating that they hoped we have a better experience next time. An apology! There won’t be a next time! We arrived 2 hours late to a dinner that was planned for us.

Do not go here. With reso waited an hour plus in line and the guy thought he should still try to upswell me on shit I didn’t want. Come on man people don’t need to wait like this. Clueless!!!

Got there at 2:15 PM on a Wednesday. Finally pulled out with my car about 4:15. Guy at desk says it’s always like this. There is NO automation– despite having a reservation they had to re-​key all my info. And for the record– there were a ton of hidden taxes. I used Alamo the year before and while they appeared more expensive when searching online, it’s the about same price. I’d say pick anyone outside of Thrifty or Dollar (same company).

Understaffed. Over 40 people in line and only 3 agents. There are many better and same price.

1. It took us 45 minutes to get our already reserved car with only 3 customers ahead of us. This was Friday night on a labor day weekend with only 2 employees on duty at the rental counter. Extremely bad service on that part. The lady was very courteous though so 5 stars just for her.
2. There were only 2 mid-​size SUVs in the lot and we got the Jeep compass, such a bad car! The space and everything was good but the acceleration was so bad!
3. We had the car for 8 days and at the end of day 1 «change oil» warning came up. I called to get me a replacement and i get a response «oh you can drive for a 1000 miles or get the oil change done yourself, we dont have any cars available for replacement». I was like what?!? And then he said «oh we have sedans available if you want it?» I was like no, we reserved a midsize SUV for a reason. Called three times but no cars available in the sfo or san jose, ca area.
Very bad experience on the professionalism and customer service part. Don’t rent from thrifty if you are looking for good customer service. The car worked out fine for us though so no complaints there but horrible company and worst customer service ever!

Complete waste of vacation time renting a car with Thrifty.
Pros:
— the cheapest amongst competitors, at least at the time I used their service (Q3 2015).
Cons:
— ridiculously long waiting line. I had to wait for over 2 hours to pick up the car, even though I arrived at the scheduled time. Looking at competitors, lines were shorter and moving faster.
— terrible customer service. I guess this company provides zero training. All attendants seemed bad-​tempered, serving customers like a huge stick-​in-​the-​mud.

We booked our Thrifty rental car several months prior at a very good rate. When we showed up at the airport there was a long line of disgruntled travelers. Thrifty staff said «we have run out of cars.» I asked about a wait list and was told that there was no wait list. I asked if they could contact other companies to get a car and they said no. Then they handed us a sheet of paper and said if we find a car from another company we could mail the form in and get reimbursed. We called Enterprise; they were very professional and had a car for us. The same day rental was much more expensive than the car we had reserved 4 months prior from Thrifty. Meanwhile, we had to front the money on our credit card, and hope that the request for reimbursement will be honored.

Do not rent from them !!! I’m currently waiting in line for a RESERVED car I booked months ago. Their excuse is that they are not ready with the car because they have to clean it ?!
I asked other people who got their keys and they waited for the Keys for 2.5 hrs in.
if you want to start your vacation right… do not give your hard earned money to Thrifty.
Just my 2 cents.

My husband and I rented from Thrifty this past week and picked up the car from the San Francisco airport location. We arrived in San Francisco on Wednesday, April 8^th and got to the desk around 3:30 — 4:00pm. We previously made a reservation for a premium car because of the amount of luggage we had (we needed a large car with lots of trunk space). When we got to the desk, the Thrifty employee (Keith) said that they did not have any premium cars for us, despite the fact that we had made a reservation. There was another couple that had also reserved a premium car and had been waiting for an hour for a premium car to become available. We had a two hour drive ahead of us and did not want to wait for a car that we had already reserved. What is the point of a reservation if the car is not there waiting for you? I asked Keith if he could give us the next size car for the rate that we committed to since they were not able to honor their obligation. He was so unbelievably rude and offensive with the way that he handled the situation. He told me that they would not give us a different larger car but could give us a compact car. Because of our bags, the compact car would not work. When I asked him to explain why they would not substitute an SUV or the next level up from a premium, he told me «because.» My husband tried to talk to him and ended up having to walk away because he got so mad. I couldn’t believe the way that we were treated and wished that we would have just cancelled our reservation with them at that moment and went to a different rental desk. I will NEVER EVER use Thrifty again because of the way that Keith treated us.

Lani was awesome; one of the best attendants we have had! Our check-​in process was smooth and we got our rental in no time.