The Grout Wizard

Horrible service. I hired them to re-​grout a shower. They didn’t let things dry out when they took out the old grout, so when the new grout dried some of it was darker than the other spots. Before starting work, they said that the situation I just described might happen, but they said if it does they’ll come back and redo it. I called multiple times and they never came back. I should have been suspicious when he said they stopped taking credit cards. It was too late to put a stop payment on the check.
My advice is to find a company that takes credit cards b/​c if you are unhappy with the service you can complain to your credit card company.
If they only take cash or checks, you would have paid them before the grout dries and you would discover the flaws after it is too late.

These folks thoroughly cleaned and then «painted» and superficially patched our grout. The patches have not stood up too well over time. This would work for staging a house for sale, I guess, but it is not worth the price, IMHO.

The grout is not only continuing to degrade, further cracking and crumbling, it has become clear that it was not even sealed properly (if at all), so I decided to revisit this review to mention that as it is a nasty issue now of course. Guess I shouldn’t be surprised to see a passel of hollow profile 5 star reviews for them posted now, deceptive self promotion seems to fit their MO — remember they never ever returned my calls or my letter to try and fix any of the problems so beware.
Please flag the fake reviews just for the sake of other Unilocalers.