Sunglass Hut

Trying to return an online order that arrived damaged here. The employee, a girl with drags was helping me. Rolling her eyeballs and kept asking «are u sure u didn’t wear these shades before?» Full of attitudes. If sunglasses hut doesn’t like to take returns or the liabilities for broken items, please state everything as final sale and aa it.

Came in to repair some sunglasses — not purchased at the store. Thank you, Alex, for fixing them quickly, nicely, and free! Really appreciate the excellent customer service!

Felix is the most amazing employee on the planet! He fixed the cracked lenses of may Ray Ban sunglasses and cleaned them for free. I was having a terrible day. Not only did I have a bad cold, but I had a killer anatomy test. During the test, we put our backpacks in a pile on the floor, and it appears that someone probably stepped on my backpack — where I foolishly left my sunglasses without a case. I can’t really justify spending this much money on sunglasses now that I have a two year old and am temporarily staying home to care for her. So I was extremely happy to have them repaired for free! The service here is the best in the world.

Service in here was great. Young guy called Anthony walked us thru the many shapes and styles and was very helpful in us making our final choice. I will definitely give them my repeat business!

great store with lots of choices. the customer servive was great cool new shades for my wife and she was really happy. thanks again guys. allways make shure they are made in italy nor china.

I walked in the other day looking for some sunglasses, there were 3 employees and one other customer. Young lady behind the front desk enjoying her lunch. I spent a few minutes looking around and left. No one greeted me and no one wished me a good bye. Is it a self service operation?

On my quest to find the perfect pair of sunglasses, I ended up with going to Sunglass Hut in The premium outlets in Vacaville, and this one in Stonestown (2^nd floor). In my 3 visits, the sales associates and the managers were great! They were very helpful and accommodating even with multiple returns, adjustments, fitting… I think I finally found the sunglasses for me (iconic ray ban aviators in gold/​gradient blue) but if I change my mind I know I have 90 days to return it.

Awesome service! Bought my glasses here a few months back, and I broke it. I brought in my broken Ray Bans to see if they can fix it. The side screw fell out and the whole right lens popped out of the frame. The guys here were super helpful and friendly. It was a difficult fix, but they managed it after half an hour or so. They even asked that I go do some shopping then come back for it. So I did my shopping, came back to pick up my cleaned and fixed sunglasses! Turns out that you can’t send sunglasses back to Ray Ban for repairs, so I’m glad these guys at Sunglass Hut are so helpful!

I came to Sunglass Hut because my brother had a coupon that’d give me $ 40ish off my purchase. I thought it was about time I invest in some quality sunglasses instead of the cheap-​o kohl’s, target, forever 21 that keep breaking and hurting my ears.
When i got there, the sales associate was very nice and didn’t make me feel uncomfortable. I found a pair of sunglasses that I liked and when I purchased them, she told me about all these cool perks! I could get them adjusted anytime I wanted – free of charge!, if they break within one year I could come back and purchase them for half the price, and if they had a malfunction I could come back and get them replaced for free! After two days, I noticed that my sunglasses were sliding off my face so when i went back to get them readjusted they did it without any hesitation! I’m definitely coming back here for another pair!

My visit to Sunglass Hut in Stonestown yesterday was a real mood crusher.
I lost my favorite Vogue black cat-​eye sunglasses that I had previously bought at the Corte Madera Sunglass Hut. (Which has great sales staff, btw). I bought a replacement pair there in a rush, not realizing that all the new Vogue glasses have their brand name etched in the top corner of the frames. I tried to exchange them at Stonestown and they didn’t have them in-​store, so I told the sales woman I saw them online and would just pick them up there. She said they would probably arrive scratched since it was the older model I was interested in or they would just send the ones with the Vogue logo on them. I was floored. Is this really the quality that Sunglass Hut offers? This sales person needs more training or another job.
After she did the return, she told me it would take 3 – 10 (TEN) business days to credit the money back to my account. I have never encountered such a terrible return policy and her attitude made it all worse. I would have bought a different pair of glasses had I known, but Sunglass Hut lost a sale and a customer.

I sheepishly admit I found my lost pair of favorite sunglasses…
If there were a 10-​star selection, I’d click it…
because my commission-​depleting return went just as smoothly and friendly as my commission-​padding purchase.
Thank you.
I promise to buy another pair from you in the future!

The selection here is good and they carry a good selection for Chanel. However, I’m basing my review off of my experience in doing a return. The lady working there acted standoffish as soon as I told her I was doing a return. She interrogated me for a few minutes before she would even take a look at my receipt or what I was returning. She wanted to know where I lived and why I was returning here instead of where I originally bought the sunglasses. Does it really matter as long as I’m within the return period, have proof of purchase, and the item in perfect unused condition and suitable for resale? Keep in mind that I had just bought the sunglasses 4 days ago at the Sunglass Hut at Serramonte in Daly City. There was absolutely nothing wrong with the sunglasses. They just weren’t right for me. I hadn’t even worn them out anywhere and they weren’t used in any way. The condition was exactly as it was when I bought it.
When she saw my receipt, she proceeded to complain about the Daly City store and how this location got so many returns from customers who had purchased sunglasses from there. That’s really not my problem and it was unprofessional of her to make me feel bad about returning. Especially since one thing that Sunglass Hut brags about is their generous 90 day return policy. Also, it’s a chain for god’s sake! Sunglass Huts are everywhere. It’s like the Starbucks of designer sunglasses. So it should be expected that all the returns aren’t always going to be from your store. That’s one big reason why I chose to purchase from there instead of a lesser known boutique: ease in returns in case I change my mind.
Unfortunately, someone shoplifted a pair of sunglasses while she was showing me some other options. So while she was processing my return, she was bitching about what happened and making me feel bad for taking up her time. I’ve worked retail before so I can sympathize with how shitty the job can be, especially when you don’t have a lot of help. But it’s extremely unprofessional to whine about it to a customer. Keep that kind of chatter for talk around the water cooler with your coworkers.
What I like:
Decent selection of designers
What I do not like:
Unpleasant customer service
I’d still shop at Sunglass Hut but I’d rather avoid this one in the future. Even better, I recommend Ilori in downtown San Francisco near Powell. Their selection of much better. They carry major designers like Chanel, Prada, Dolce & Gabbana, etc. But they also carry some lesser known designers, some handmade, from lines like Kata. The whole experience there also feels more like luxury shopping and they offer you water and chocolate while you shop.

So since I’ve been deprived of a prominent bridge on my nose and cursed with an abnormally small face, it’s excruciatingly hard to find a pair of sunglasses that fit on my face and will stay there, let alone a pair that fill those requirements and are of exceptional quality.
Enter Sunglass Hut/​Sunglass Icon. They’re like the Starbucks of sunglasses. Apparently, Sunglass Icon & Sunglass Hut are the same company — one is just a store and one is a kiosk. I’m writing about the one on the 2^nd floor (next to Hot Topic) in Stonestown Mall. I visited both places as well as the Sunglass Hut located inside the Macy’s on the ground floor in Stonestown Mall. Not only did all associates show perfect customer service, but their return policy is unheard of. 90 days to try out your new stunna shades to see if these babies work out for you and if you don’t look as cool as you thought you did when your homies were pumpin’ that ego in the store, your ghetto ass can take them back to any Sunglass Hut/​Icon and take a second stab at lookin’ good.
Ended up buying a pair of Ray-Ban’s which everyone raves about. I get headaches all the time, and figured I needed some quality sunglasses… came here, picked me up a pair and pretty juiced about them as I haven’t had one headache since then.
All good…5 stars

this review is for the sgh that‘s on the ground floor of stonestown.
came in here one day to find myself the perfect pair of sunglasses! the lady was very helpful, and so accommodating! i must‘ve made her open the cases about a million times to try on all the sunglasses, and not once did she look pissed or annoyed, like employees from other establishments that i probably shouldn‘t name LoLx
in the end, i picked out a G0RGE0US pair of Chanel sunglasses! i also picked up a few pairs for my friends as well. my brother works for lenscrafter, so he helped me buy them with his associate discount: D but alas, the sale his coworker told him that was going on wasn‘t happening for another week! the lady was nice enough to put our sunglasses on hold til sunday [it was tuesday], which they will only do if you work for them [sgh] or a sister company [like my brother does], otherwise they only hold sunglasses til the end of the day.
i ended up dropping by on saturday to make sure they were still holding my sunglasses, which they were, and asked them if they could hold them til monday instead. initially, the lady [different one from the first time] was a bit hesitant about it, but i managed to convince her: D
monday rolls around and i am finally able to picked up my AWES0MEE new Chanel sunglasses!
the 5 stars are for the women who work at the ground floor sgh store, because their customer service goes above and beyond the call of duty! ladies, give yourselves a gold star and a pat on the back! ;D

Agree with previous poster… their staff couldn’t be nicer or more knowledgeable. They’re patient in letting you try on multiple pairs and when they say that something is important (polarization), either explain clearly or show you a demo.
This location is larger than most other ones and a little pricey, but there’s always a sale section, so be sure to check it.

This review isn’t necessarily for the establishment, but more for the guy who seems to be the only employee I ever see there. I stupidly forgot to get his name.
This employee was the nicest he possibly could’ve been, even after I knocked a bunch of Ray Ban’s to the floor. Out of the three Sunglass Hut’s I had been to that day, he’s the only one who actually gave me the SKU number and model number for the pair of glasses I was looking for. He was just really nice, which is hard to come by these days since no one seems to give a shit about customer service anymore.
If I were gay, I think I’d fall in love with you. In a strictly retail sense, though.

So My Xo wanted to purchase some «stunnas» since he lost the previous ones in Vegas. After going to a couple of Sunglass Huts, we decided to go to Stonestown Galleria. It was a tough decision selecting the brand & the style to fit his features. The salesperson was very helpful. She checked up on us every now & then giving us time to decided. We were there for atleast half an hour & I had to choose which really fits him. I recommended the Ray Bans since it compliments his bald head & full lips. The tint of the lenses were perfect for his skin color. The salesperson offered to clean the lenses & adjust how the fitting of the arms were. Now that is great customer service.