Sprint Store

Just switched to Sprint from Verizon with their special deal, and after getting and activating my new phone brought it into this store to get some content transferred from the old to the new phone. My only complaint is that there are only 3 people working there and it is busy and so the wait time can be long. I’d called in advance to try to make a rez but no one ever answered. Once served, everyone was really helpful, even when I had to jump in the middle of them helping someone else to ask a quick question about a new app I just installed (after they’d done with me. I waited until there was a pause! :) Very professional and personable. It made me happy because I have not been very happy with the folks I’ve spoken with on the phone.

I bricked my iPhone this weekend and went to this store yesterday to see if any of the Sprint staff could jumpstart my phone for me. Despite my phone being dunzo, Carlos was super helpful and ultimately recommended I go to the Apple Store as it would take five business days for Sprint to ship an iPhone 6s for this location.
I spent three hours at the Apple Store (on Mother’s Day, so it was awful– don’t do it) only to come home and realize my SIM card wasn’t activated. I came back to this Sprint location today and though it was pretty busy, every one of the four employees were hustling to check in with everyone. I don’t know the names of the women who worked on my phone but they were incredibly nice and helpful to me– and I was sent on my merry way with a fully functional 6s.
Everyone here is great! The staff know what they’re doing and they’re super helpful. I’ll definitely come back to this Sprint store before I try trekking to an Apple Store, any day. Thanks again!

Both Carlos and Frida were exceptionally pleasant, efficient, and personable. I highly recommend calling before one goes to this small store, which helped me set up my visit.

Had to wait forever while every employee was in the back of the store leaving no one on the floor. Several things I needed to do on my account l, they can’t do at this location. Why bother having the store if it’s not even full service?!

Ok we got there at 11 am and didn’t really leave until much much later. We were moving phone lines from a different carrier and it just took a long time.
But what I really want to say is how impressed I was with the manager Carlos. He’s a true professional, and I would do business with him any time. He gave me 100% of his attention and still gave any assistance to his staff that they needed. They work as a team supporting each other and that’s excellent! Cheers guys you rock!

Got a unlimited plan with Sprint. So far it’s going okay! The service was amazing. The person who helped me was Eric H. He was a handsome representative and helped me throughout the whole process of getting my iPhone 6 Plus with them. I totally recommend talking to him because he’s an excellent guy. Especially the way he talks it makes you feel very welcoming and just blunt. Eric your the best man ! ;)

Phone wasn’t charging so i brought it in, came back later turned out it was a dirty charging port. They cleaned it didn’t charge me anything. Yulian took care of me, josh did the cleaning. Gonna keep my phone clean, but if it happens again i know they will take care of me. Great store with great people. :)

This place sucks! They have the worst customer service of all business.
do not go here!

Bad customer service, I was on the phone for like 1hr, like three times in the past hour. I had to two reps pick up one name Wayne I explained my issue and he said he couldn’t log into my account. and this was after speaking to two reps that could. As I was explaing to him my number the idiot hangs up on me. SPRINT SUCKS THANK GOD I LEFT THEM.

Kudos to Carlos, Joshua, and Frieda for their service. In a relatively short period of time, they resolved what was nearly a 2 week run around from other Sprint locations. And — nearly everyone there is bilingual too!

Phone was having LTE problems where I couldn’t get it and I went to two Sprint Stores previously. One store near serramonte told me they needed to reset my phone, the other store in Westlake told me the towers were «undergoing maintenance». eventually went to this sprint store and the only problem in the end was a faulty Sim card. Thanks to Joshua for not giving me any BS and helping me out.

After T-​Mobile, Sprint has to have the worst customer service in town. Period! You guys should all go for either Boost Mobile or Metro PCS, no hidden fees, no contracts, no headaches… Seriously! I’m now paying 40 $ a month and I can text whenever I want. I’m now with Boost Mobile. Way better!

This Sprint store is the worst store I have ever been too! Terrible service and the wait to be helped is worst then the DMV! If you want to be robbed… let Andy Sales Rep help you. He says what ever you need to hear to sell you then never is there after he makes his money. If you call him for help.service.dont expect a call back. Please save yourself time and money and dont go to this location.

Sprint hires homophobic bigots in their customer service department. Read the story below about the heinous message they sent to a paying customer in response to a complaint about service;

Oscar gave me excellent advice on buying a Galaxy S 4 — and was very knowledgable and patient as I was undecided on a few things. I was surprised that I was suddenly interested in several add ons — he’s a great sales person. Jose was really sweet and helped me right away when I came back.

Useless and worthless. Wouldn’t help with anything. Not a good introduction to sprint.

Honestly, I have had some mixed experiences with Sprint stores, but Carlos (in particular), who seems to run the show at this location, is a rock star. and really takes his job and his customers seriously. Go to this store now if you need a new phone, or help with your existing one (much less crowded than the one on Mission by the Metreon) and get Carlos or one of the other guys here. Enjoy their help now before Sprint corporate promotes and steals them away (i think this is an independent store but they MUST be on the Sprint corp radar). They solved my phone issues, even though i had to go in a few times, and really made sure everything was set. It was worth it. I don’t think I’ll ever go to another Sprint store in the city.

Horrible on all measures. Poor service, dropped calls, annoying customer service.

I would agree with Brandy and David but this is a normal Sprint store where friendly service is not what you pay for. Unfortunately all of the services are really bad if you are not buying anything. I wish I was wrong but as one who has been to many sprint stores it is not a one time thing its rampant throughout the company and they know it.
Sad

Friendly & helpful staff, superior and efficient service. Seriously, what more can you ask for from a phone company?! Come to this location for all your Sprint needs!

I note that the 1 star review is from a unhappy Sprint customer that never made it into this location.
We had very weak customer service from Sprint online and bailed at Emeryville coz the wait was long but had got great customer service from Ryan here. We had a complicated add phones/​program change/​port one line but not the other situation so it took a little while. As a result, I got to see them deal with a number of other customers and the experience seemed pretty consistently high.
Overall, I’ve had very good luck with the phone-​in techies at Sprint, bad results with their phone-​in Customer Service, and got great support on a service change and a broken phone at this location. I like Sprint coz their data plan is unlimited and I can toggle my phone back an forth as a hot spot paying only for the few days I need that here and there. Also, unlike with AT&T, my phone actually works for calls.

This review is primarily about the staff of this sprint establishment.
Over the years I’ve had both good and bad customer service at sprint locations. However, the staff at this store displayed outstanding inter personalization skills, professionalism and knowledge. I arrived at the repair center at 10am sharp, the staff member immediately engaged in conversation to resolve the issue with my phone. I did have to wait a few hours to get my issue resolved but I was constantly updated and all my questions answered. 5 stars for the staff!
Now, you might question why three stars? The store has a few products on display and very few accessories to sell. With a top notch staff, this store desperately needs inventory for people to shop while they wait.

When the official Sprint stores let me down, this independent shop really came through. They took a broken phone, and for a fraction of the price of a new phone, had me back up and running by the next business day. It’s just my own bad luck that Memorial Day weekend was between the two… :)
The team here went to bat for me, navigating Sprint’s byzantine policies and departments to provide awesome service.

The talent at the Mission street location is by far exceptional. I have been a Sprint Premier customer for a few years and I’ve never received world-​class customer service as I did with your location. Immeditately when I entered the store, I was greeted by Fiorella she was friendly and immediately began to verify my account to proceed to help me.
My phone portal had stopped working for the second time with my HTC Evo needless to say, I was a little disturbed by this so she told me they would be able to help pending I had insurance. She then introduced me to the technician Greg, who was also very friendly and let me know that I was in good hands. From beginning to the end he told me what was wrong, arranged for the replacement phone, transferred all contacts, calendars and pictures and made the entire process VERY painless and VERY convenient.
These types of people in customer service environments are rare and deserve recognition when you meet them. My fiancée and many of my friends in the area have Sprint and I will always recommend this store first. We live in world where fine service is worth the drive or the wait and I like to share a good thing to my network.
Please let your staff know that they are doing a terrific job and I am very appreciative of their hard work!