Sprint Store

Bad ass customer service. Don’t ever go there. All their employees are stupid af. I placed an online order and got a confirmation saying the phone is ready to picked up at this location. I traveled from the east bay to go there and when I got there the girl didn’t seem like she wanted to help me. The customer service didn’t even acknowledge to look up my confirmation number saying they are out of stock of the phone. Saying that there’s a glitch online n to never trust online. Even tho I already paid for the item online n she was trying to charge me again for a phone they don’t even have. She didn’t even know how to explain to me and Another customer service stepped in n all he said was Sorrie for the inconvenience n ignored me.

AVOID THIS STORE as a lot of reviews on Unilocal yes they lie about fake free devices like iPads, speakers even cases I’m trying to cancel all this fake free stuff I got few days ago I called sprint because wanted make sure about this promotion all lie I have to do monthly payments for all this I hope I get some help because is not even 4 days that I found out all this now I want return everything and the assistant manager she told me she is was the one who did all this to me now she doesn’t want to cancel all this her name is Jennifer Gutierrez please don’t go to this store and don’t let her to help you

Clueless people. There is a Mexican dude there who has no education at all and doesn’t know how to talk to people

Came in here for an iphone upgrade and had amazing customer service. Sophie and Dylan were both helping me and were both so patient, friendly, and helpful.
I must have come in and out of the store 4 separate times in a 2 week span to ask questions, order the phone, actually get the phone, etc.
They even explained how my dad and I could get the best «bang for our buck» by switching family plans and we even got a few free phone gadgets in the process.
Will definitely be coming to this store whenever I need any help with my phone.

Update 01-​23-​2016 — Went in to this location to for yet another work phone upgrade. With lingering (bad) memories of my first visit in 2013 I proceeded into the store and ended up having a great customer experience. Sally Park, the associate who helped me was very knowledgeable and patient while she explained my choices for an upgrade phone and plan. She also helped me to port over my content and contacts from my old phone to the new one and even placed it into the protective case for me. Keep up the great job!

Giovani was amazing when helping is today. I was able to add two people on my plan with ease and it was definitely affordable. Thank you so much!

AVOID THIS STORE WHERE STAFF LIE ABOUT FREE EQUIPMENT, FREE PHONE LINES and free service for extra devices.
Sprint store provided decent *purchasing* experience on the day of the sale in early 2014. Rory explained to me that by using Friends and Family, I could get a free tablet AND a free Kyocera phone with extra phone line and NO monthly charges on either of these! And I went for it.
It was all a lie! PLEASE SEE REVIEW BY AJAY M for similar events.
A few days later I called Sprint customer service since I saw charges for service and equipment on the Sprint website. The woman said there was no offer for free tablet or phone, and there was «obviously» no free telephone line or service. She advised me to return these items to the store since it was within 14 days grace. At the store, Rory told me the cust. serv. rep just didn’t understand the new Friends and Family. I should keep the phone, tablet and their lines because after a month, once F & F kicked in, I’d be refunded on everything.
Of course no free equipment or service was provided and no refunds were ever given. I called Cust svc again and the sympathetic man said they’d send a container to return the tablet, for a refund. He said i’d need to return to that store for the Kyocera return.
All staff there told me there was no way I could get refund on the Kyocera or on the service bills that accumulated. I had to be insistent that they call cust service while I was there. they told the story to cust serv and told me «they say you can’t return anything after 14 days, and you’re responsible for all the extra line charges and for the tablet cost and for the tablet service.» I called for the mgr who told me the same things, including that Rory worked somewhere else now. He called Cust Srv at my strong request 1^st agent said nothing could be done, no one would have offered me free tablet, extra line etc, I must’ve misunderstood. I insisted that she let me speak to her supervisor who (after my repeating several times that I didn’t ask for or need these «gifts» and that their staff had lied to me) ultimately agreed to write off 50% of the phone line charges and part of the phone’s equipment.
I’m busy, but I finally went to a T-​Mobile store. Night and day difference! Armando spent 2.5 hours with me, looking at different phones, plans, etc. He offered to do the paperwork for them to reimburse me for termination charges at Sprint.
I pity customers who fall victim to the variably indifferent and dishonest staff at Sprint store.

I went to try and upgrade my iPhone and there were two associates working both helping people with transactions. They both were working at the slowest pace I have ever seen. After 10 minutes of waiting they said «it will just be another 5 minutes «. 10 minutes later there was no sign of being helped anytime soon so I just left.
I’m not sure why I just didn’t go to the Apple Store in the first place.

What a train wreck. I tried to upgrade my iPhone 5s to iPhone 6 and the experience turned into an episode of Portlandia. The clerk said you are not eligible to upgrade to the iPhone Forever plan until your plan anniversary date of January 1,2016. However, the iPhone Forever ends on Sept 10. WTF? Sooo, why not early renew my contract sign me up for another 2 year contract + 5 months, and rip up my current contract? Nope, we they can’t do that. What a joke. I had neither the time nor the patience to rail into the manager. Sprint’s race to the bottom!

Elvi the sales rep gave me a LG tablet at end of my purchase of two I phone 6plus saying it’s free with 1GB data for two year and now when I get the bill it’s 30 $ a month charged. Called the customer care to find out that it’s not free had to be on line for an hour such a waste of time and energy at end would like to say it’s the worst place the sales person was new did not knew how to do it and already had a problem when I switched initially now this is an extreme case, also if I want to return the tablet it’s $ 200 for termination.
Hope they just don’t fake promotion only to add to the customer woo.
I hope there seniors know this and take the matter up.
Tip: ask things very clear to them as they don’t sometime know what they are talking and check your monthly bills to avoid surprises.

Had a great experience buying a new phone here! Yes, the in-​store wait can be a little on the longer side (but which phone provider doesn’t have a long wait) and Sprint coverage isn’t quite as good as their competitors, but they have some of the cheapest plans on the market and their customer service is great. I had to go in three separate times and every time the staff were friendly and very caring.
Also love how forthcoming they are with discounts and perks; I managed to walk out with a free accessory and free Spotify Premium for six months. Shout out to Ken for being awesome at explaining the plans to me and trying to get me the best deal.
Pro Tip: you can also get a Credit Union discount if you belong to one!

Called and spoke with Tianna because I needed to port over my number from Boost Mobile to Sprint. Tianna told me that it was impossible to switch numbers from Boost Mobile to Sprint because the carriers use the same network. I thought that was a little suspicious and asked to speak with a manager. At which time, she told me that she was the manager «for the day». She also said that many customers come in requesting Boost Mobile numbers to be switched to Sprint and it is «impossible.»
I called Sprint Support and low and behold Tianna was wrong. There is a dedicated internal migration department that handles transfers from Boost Mobile. I called Tianna back to let her know about the migration department… I even offered to give her the direct number for future customers. She laughed at me, told me to have a good day and hung up. I guess she was upset that within 15 minutes I was able to do the «impossible». If anyone needs the number its 888−408−3306.

Tiana was so helpful! Thank you! All the In formation I needed and more. Quick In An out!

If you are even thinking about setting foot in here, do NOT do it. LIES LIES LIES. Write «LIES» a hundred times and it still won’t be enough.

Look, I don’t know who all these 1 star reviews worked with, but I’m telling you this: go see Ashlee.
Seriously, we’ve all done this cell phone song and dance thing before… I was dreading it. Majorly. We usually do our business out in the east bay/​tri-​valley, but I work in SF and the hubs works in Oakland so it was quicker for him to hop on Bart and come out my way. So, we got there at about 5:30 on a Monday night, no appointment. A couple folks sitting there waiting, but I expected that.
What I didn’t expect was being out of there before 6:30 with two new phones (I did check ahead to make sure they had the phones we wanted) and new service. Seriously, less than an hour with Ashlee and we had everything we needed.
Even the other guys that were there had great attitudes, but Ashlee was
. She was fun, she knew what she was doing, and she got us more than what we were asking for because she knows her Sprint plans!
Thanks for the awesome customer service, Ashlee! You made us glad we switched back to Sprint. :)

By far the worst customer service I have ever experienced in my entire life. It was so bad I was compelled to write my first Unilocal review. Trust the Unilocal reviews, avoid this store like the plague. If they were only unable to provide me with the service I requested I would have given them maybe 3 stars, but added with the fact that they treated me so poorly (and rudely!) I truly wish Unilocal had a 0 star or negative option. I retrospect I should have checked the Unilocal reviews before coming to this store, and perhaps the lady being serviced by another sales rep next to me claiming how they ruined her plan and over charged her by $ 100 for the month should have tipped me off. The following review/​rant is about the sprint store and the sales rep who identified herself as Tianna (sp?).
I came here as a preexisting sprint customer wanting to replace my phone after it broke. Keep in mind for this review that my phone is completely broken, unable to turn on, make calls, take calls, or even resemble a phone. I asked them for a simple request, I need a new phone with the same number. I told them I’m willing to pay the full retail price in cash for the new phone as well, but APPARENTLY its not that simple. They claimed I was unavailable to upgrade my phone (the completely destroyed one) and said if I wanted a new phone I would have to add a completely new line to my account and pay for both. So not only would they be increasing my cell phone plan by $ 40 bucks a month, they just want me to pay for a data plan for a cell phone that is completely unusable. After explaining to them (repeatedly, I might add) that my phone is completely destroyed and it makes no sense to pay for a line that I will never be able to utilize, the sales rep just shrugged and said I can use the phone as a back up… (this is after I explained and showed her my broken phone multiple times).
But wait, it gets worse. Being that I am on my parent’s family plan, they had to call my father to make confirm that I am authorized to make requests for my line, which makes sense and I allowed. But while leaving my Dad messages on my phone, she hung up 3 times mid message to go yell at some dude IN CRUTCHES hovering near the phone accessories thinking he was going to steal something (which he was not, and turned out to be a nice old gentlemen). The man is in crutches, if he tries to steal something and run, I think you should be able to run him down. But she keeps slamming down the phone in the middle of leaving my father a message, just to yell at the guy. She left 3 incomplete messages for my father, who later called and asked me why Sprint left him so many voice mail messages. Oh yes, and I can’t forget to mention how she was texting and laughing at whatever reply she got back WHILE I was right in front of her and asking her questions (most of which she ignored).
After being fed up with them trying to make me pay for 2 lines and the shoddy treatment, I asked them for my account number so I can go to another carrier. At that point she scribbled the number down, giving me a huge amount of sass while doing so I might add, and walked away into the back room. No «sorry, we couldn’t be of help today», not even a «good bye.» Just straight up threw the piece of scrap paper in my face and walked away.
Needless to say, I did not stay with Sprint for long. There was a T-​Mobile and AT&T store literally across the street, and a Verizon around the block. T-​Mobile was happy to reimburse me for the early termination fee and I was able to walk out with a new phone with the same number within the hour. Without having to pay for 2 lines. I would recommend taking your money to any of those places and wipe your hands clean of Sprint for good. If you MUST stick with Sprint, go to a different store. Doesn’t matter if the next one is miles away, it will be worth it.

So I was at the Mission location, they didn’t have the size phone I was looking for. They said call the Market location, they close in 45 minutes. You can make it over there — but call them first to see if they have it. Alright, I call, the machine said the location is closed. Mission store says, no they close at 8– maybe their phone is down.
So I walk over to this location. It’s open! I walk in and say «hey guys — been trying to call you but your phone is off» Girl at the counter says «YUP!» — no explanation, more of a «yup, gonna do something about it?» So I said, ah — could’ve saved me a trip (also didn’t have phone, but whatever)… no apology, she just shrugged. Awesome.

I went in yesterday to upgrade to iphone6. The rep that took care of me was Riley D. He was great. helpful, quick, nice to talk to. helped me best he could. SPRINT service itself is terrible, the service is bad. I don’t like that new customers get all the deals & breaks, and the long timers get screwed. the prices are ridiculous. But the customer service at this location on the day I went and the person who helped me was excellent.
SPRINT STORE MGR, IT IS WAY TOO HOT in that place. very uncomfortable for customers and employees, that was the worst of my experience, I was overheated and standing for so long is also awful. the only good thing as I said was Riley, nice guy, even though he was burning hot, and we both kept complaining about it, he did his job and got me out of store asap. Thank you

Whoa. I probably should have checked Unilocal before trying to come here for help.
Generally speaking, Sprint has horrible service in San Francisco, but it hasn’t ever completely crippled me from being able to use my phone. That being said, I have always been a loyal Sprint customer because of their (once) competitive unlimited data family plans.
I came to the store twice in the past week to upgrade my phone. They told me that in order to get my phone upgrade, I had to change my entire family’s current plan (6 people, with unlimited data) to one of their new family plans. The salesperson assured me that we would be saving $ 30 off our bill every single month. However, for each new phone that you get on the new plan, you have to pay a minimum of $ 20−50/month for each phone until you pay off the full retail price of the phone. That means an extra $ 20×6 for our family. How does the $ 30 off help at all? How is that cost-​effective?
So after arguing with them about this for a while, they told me to call into the Sprint hotline, because they would better be able to serve me. I’m sorry, but I came into the Sprint store with the purpose of getting help, and I have to call in to get help? In the end, the Sprint hotline was able to solve my issue, and I upgraded my phone without having to change my plan.
Don’t bother coming in here if you want help with anything technical. All they’ll do is sell you a phone, and try to get you to change your plan.

It’s still a five star for this corporate store. I have to agree with another Unilocaler, Alexis, whose review helped and reminded me the name of the female sales associate — Katrina. (Thanks, Alexis.) Enter this store and Katrina is the first employee to greet and acknowledge the customers.
I guess my husband and I must live in this store… LOL. Last week we needed protective screens on our Samsung S3 and Bryan did a bomb diggity job installing them. I am completely satisfied with his workmanship, as I have no noticeable air bubbles on my screen.
Then, yesterday we went back to get a bluetooth for hubby’s cell phone. Again, we received excellent service. Junis was our main man helping us, and come to find out he’s a relative of a well-​known pro baseball player (JRo, shortstop with the Phillies who attended Encinal High)…it’s a small world after all. Junis was totally awesome. He «sho enuf» did us right… takin’ care biz (TCB). While he was ringing up the sales of the bluetooth, he noticed that I was reading my owner’s manual, attempting to download a certain song for a customized ring tone. He went above and beyond the call of duty to install Prince’s Purple Rain as my ring tone. Now I have a purple smartphone playing Purple Rain and I am totally cool with it… ya know this, man!!!
Here’s a tip and my recommendation: When dealing with a Sprint Store, don’t go to the local small franchise store (such as the one in Alameda Southshore), go to the corporate store where the employees are helpful and very knowledgeable.