Selectquote Insurance Services

They ask you a pretty extension set of questions on an extensive RFI. Their advertising seems to imply that they will give you quick, online quotes. Nope. All that is a ruse to get you on a calling list so that the can crank you through their selling machine. The funny thing is that they could be honest/​straight-​forward, conduct the application process on-​line, avoid the expense of all their boiler room overhead, and probably do just as well.
I’d be more than happy to talk to a customer service agent after I’ve seen the numbers and expressed interest. They’d get the customer qualified (at lower cost to them), and I’d have a faster, more transparent experience.
Instead, they waste their money and my time by using borderline deception to get information out of me and try and aggressively telemarket their way to a sale.
These guys are like mall kiosk cell phone salesmen or timeshare hawkers…

Absolutely terrible customer service that can drive you nuts. Although they do give a good selection of rates, I do not think it is worth it for the pain of doing business with this company. Examples of bad customer service include:
They lost paperwork that almost affected my rate because it took so long for them to get my paperwork through
Dealing with rude representative
Representative promised to do something and never did
If you do decide to do business with this company, follow up continuously with them to make sure they haven’t dropped the ball on your paperwork! From my experience, it’s very likely they will.

My experience with Select Quote. The good is that they have access to tons of quotes from reputable insurance companies. And if you’re sitting around on a Sunday, they will tell you exactly who will give you the best rate.
They are very salesy, persistent and pushy until the application goes through. After that, they disappear without a trace. So get all your questions in on the first shot. And if you have any questions that aren’t in a general sales nature, they will transfer you to your «representatives» voice mail. And you’ll never hear back.
Interestingly enough, on my application, the company I chose discloses how much Select Quote will receive for this service $ 390 per year for life. If I gave you almost $ 400 per year for life, would you return ONE phone call?
So I hate to say this, but what I would do is call Select Quote to find what company is best to go with… then just call that company directly. I hate rewarding laziness.

Incompetent sales employees. I got a pretty good quote for life insurance from this company. I did all the paperwork and physical promptly, but these guys sat on it for about three months! I was under the impression that the application was in process, but I later found out from the insurance company that they did not even receive the application! The application expired, and I had to redo all the paperwork. I’m perfectly healthy, and it went through without a hitch after the insurance company took it over. It was an enormous waste of time with these clowns. I should have dealt with the insurance company directly. I will never ever do business with them again.

I’m a fan so far. I called two weeks ago and just had my physical today. I’m dealing with Alberto Santana. I have a life policy with IEEE group insurance and the quote I got from SQ was half the cost at the same level of coverage. Also, it is 10-​year level term where my IEEE group was going up each year.
I see some people say not to buy insurance from SQ; Note, they are not an insurance company, they provide quotes from a long list of insurance companies. Also, some said they were referred to a non-​insurance company to get a physical. Well yes, my physical was from a company that provides mobile paramedic physicals and they came to my house. Whats the issue?
Now I need to wait 1−2mo while they review information from my Doctor and decide whether to insure me. Seeing how I am in great health I hope they come back with the same premium amount in 2mo… I plan on updating my review at that time.

Initially I was impressed with their rep. However when he quoted me what my premiums would be if I stayed with my present provider I began to question his «expertise.» Because he was able to find me a policy at a much lower rate than what he said my present provider would charge I agreed to a policy issuance. I should add he was very responsive in returning calls up to this point. The next day I checked the rates for my present carrier and they were significantly less than what Select Quote provided me. I called back several times to stop the issuance of their policy. After several voice mails with no return calls I sent an email. The rep finally called back and I explained the discrepancy between his quote and the actually costs with my current provider. He did not dispute my findings and added they were having voicemail «problems» which is why he did not return my calls. Seemed a bit strange his voice mail worked just fine up until I tried to stop the policy from being issued. You be the judge on this one.

I had an excellent experience. I got a good price on my policy and everything went smoothly.

The manager called back after I post the feedback on their own survey. Even though we are stuck with the higher premium, at least she tried to solve the issue with sincerity.

Back in August, I contacted them to get a quote for a life insurance policy. I spoke with a very nice lady who has been helpful throughout the entire process. 5 months later, I got a quote that was more than 50% higher than what they originally quoted me. They could not give me a good explanation as to why either. I guess it’s better to deal directly with the insurance companies.

I have had such great experience with this company over the years. I have been recommending them to all my friends and family. I am shocked by all the 1 star reviews.
A few years back, my husband and I were paying over $ 300 per month for car insurance. My husband does not have the best driving record. Anyway, I called Select Quote just to see what would happen. I honestly didn’t think they would be able to help. They ended up saving us $ 800 per year.
About a year later, we bought our first home. We needed home owners insurance for our loan. The escrow company was going to provide the coverage through their own company. I decided to try Select Quote again just to see. They ended up saving us $ 250 per year.
We had a baby this year and decided we need life insurance. Naturally, I called Select Quote. They got us coverage that we could afford. The service was great. I honestly can’t complain about a single thing.
I’m so confused about the company’s status on Unilocal

Red Flag #1: Whatever number you dial you’ll get Carol Swanson
Red Flag #2: Carol Swanson set me up to get a physical with Ryan & Sons Chimney.
Question: Why is a chimney company selling life insurance?
Called local police & FBI. They are investigating.
My Advice: I would steer clear of this company at ALL costs.
Note: Gave them 1 star because zero stars was not available.

worst company to buy life insurance from. total scam. dan savino was so rude. worst customer service ever.

I tried to get an online quote today via their website and it didn’t take long to figure out all they want to do is use high-​pressure sales people to push their products.
After doing a TON of work on their website just to get a quote, I got the following email chain back from them (it’s copies and pasted from my email account, you’ll see the newest first):
when you have 5 minutes to spare to get an accurate rate instead of a ballpark figure that you don’t qualify for let us know. If that is too much for you then you can always go to a local agent and waste time driving to their office waiting for them and then get one companies quote and then repeat that process over and over again until you get 20 different rates (or you can call me and I can do that in 5 minutes), or you can let a complete stranger into your home and listen to them try and sell you a whole life policy that is 5 times the rate of what you are actually looking for.
You have to talk to an agent to get a accurate quote no way to get around that. I am not sure what you mean by the commercial being inaccurate since I have not sent you any rates yet, sounds like your mind is made up so I won’t waste anymore time trying to contact you. If you change your mind and your family is worth 5 minutes of your time my number is below. People call me because they are looking for the best deal on rates they actually qualify for and I am very busy this time of year so I will remove you from our lists, sorry for the confusion.
Andy Dobbs
Licensed Agent
SelectQuote Insurance Services
Phone: 1−800−320−1565
Fax: 1−415−932−7926
From: XXXXXX [mailto:XXXXXX@gmail.com]
Sent: Wednesday, December 29, 2010 3:15 PM
To: Andy Dobbs
Subject: Re: SelectQuote Life Insurance Application: Ref# 4 773 128
I’m sorry, calling your office pretty much defeats the purpose of doing everything over the internet. In addition, your TV advertisements are pretty much inaccurate as well now.
Thank you but no thanks.
BXXXX and JXXXXX XXXXXXX
On Wed, Dec 29, 2010 at 1:32 PM, Andy Dobbs
wrote:
PERSONAL REFERENCE #: 4 773 128
Dear XXXXX,
Thank you for letting me know that you would prefer to complete your Term Life application exclusively by the Internet.
I would be happy to forward some ballpark quotes to you. However, the information required to give you the most accurate quote is very detailed and subject to interpretation.
By spending a few minutes on the phone with me, you have the best chance of learning the most attractive rate you can qualify for. Also, you can save weeks of wasted time pursuing a policy you may not be able to get.
My job at SelectQuote is to serve as your impartial advocate. I assure you our conversation will be confidential and believe that you will be much more comfortable with the application process once we have been able to talk.
Please call me at your earliest convenience so that we can get the additional information we need to provide you with the most accurate quote possible. I can be reached toll free at 800−320−1565 between 9:00am — 5:30pm PT, Monday through Friday.
I look forward to talking with you.
Sincerely,
Andy Dobbs
Account Manager
SelectQuote Insurance Services

Where to start? The incompetent medical examiners sent to our house? The ten copies of various paperwork mailed to us? Letters from the life insurance company stating that they were no longer offering us a policy, when we never knew one was offered in the first place because SelectQuote didn’t inform us?
By far the worst aspect of this entire debacle to get life insurance is the fact that the agent, Shannon Russell, blew us off. We have tried repeatedly to contact him to try to resolve the issues and neither he nor his assistants will return our calls and emails.
There are tons of places to get life insurance. Don’t waste your time with this company.