Secure Data Recovery Services

I cannot express the sheer terror I felt after the 4^th attempt to restart my PC, and seeing the same error message appear. My frequent travel over the past 3 years with my laptop has been my excuse for not backing up regularly. I have now learned the hardest lesson… life experience has a way of teaching us things mere words and advice cannot…
At first I purchased top 10 ranked software to attempt my own recovery which failed and furthur warned me not to continue, as further reading of the hard drive may damage the data further. And it was prudent not to proceed, because they ended up having to open my hard drive in the clean room apparently.
I turned to Secure Data Recovery and they saved my data from distruction. They have been very professional from the first call to the final email to say they will be deleting my personal data after I confirmed all my data is safe and sound. I have since copied it to another hard drive.
Although this was a costly expense, getting my data back was worth every cent to me. SDRS recovered what appears to be almost 100% of my data and gave me a directory list of the programs I had installed. I have tested many of my files and they open without problems.
I also had an encrypted partition that they managed to restore to my great relief which had hundreds of family photo’s on. Years worth of bookmark files, music files and playlists, and everything precious to me was restored.
They charged me exactly what was quoted for which I was thankful for, as many companies lack integrity these days and bait and switch occurs.
I am writing this review, because it was from professional websites, top 10 recovery services reviews, and from other peoples reviews on Unilocal that lead me to them.
They are worth the money I spent. Thank you SDRS!

Services provided by Secure Data Recovery was great. They recovered data precious to my family. Momentarily it felt devastating to lose my entire digital life, especially since so many aspects of life these days is digitized.
The dedicated account rep, Mitchell Moore, was very attentive and walked me through the various steps of the process and provided reassurances of what the company can accomplish. They were also very accommodating with their pricing structure to reduce sticker shock.
I would surely recommend their services to others who find themselves stranded with data loss.

Rob at Secure Data Recovery was extraordinarily helpful and pleasant to deal with. He was always available to give pertinent and patient advice during every step of the data recovery process, and to explain, address, and magically solve every issue that arose. I cannot recommend this company more highly. They not only recovered all of my missing data ahead of schedule, but their customer service (in the human form of Rob Anderson) was impeccable: professional, friendly, helpful, accurate, and utterly committed to the job at hand. Magnifique.

Simply the best: they did the job when no-​one else could, they were super professional, and reasonably priced.
The world of data recovery is murky. There are really only a handful of companies that do data recovery, and most computer repair shops just ship to them (I’m talking about you Best Buy Geek Squad). And nobody ever tells you what they are going to do to fix the problem, because often they don’t know what the problem is or they have their own proprietary methods. Lots of unknowns, never any guarantees and lots of high fees.
In general, most of the time disc drive problems are software problems which can be fixed by throwing software at it. If the off-​the-​shelf software doesn’t work, then the computer store can’t do anything. Because they don’t have the expertise for a custom problem.
And when the problem is physical (aka hardware), not only doesn’t a standard approach fail, but special equipment is needed — like a clean room. If you take your drive to a repair place, always ask if they have a clean room. If they don’t, then they aren’t the ones who will be working on your drive, but they will be happy to charge a hefty handling fee to ship it to the company that is the expert. (A clean room ensures that anyone opening up the drive will be doing it in an environment that won’t contaminate the drive — it’s a must have for any firm engaged in serious hard drive work.)
I wanted to bypass the middlemen and go directly to the experts.
In the Bay Area there are 3 companies which claim to have a clean room. I took it to one and they were unable to recover any files. They claimed that absolutely nothing else could be done — nobody could restore the files with any existing technology.
And they were wrong. Thank god.
Like a patient seeking a 2^nd opinion I took it to Secure Data Recovery.
I preferred a local operation and Secure Data is based in LA. But I clearly needed a higher level of expertise and I figured a big operation like Secure Data has done tons more repairs and would be more likely to have encountered problems like mine.
First, I had nothing to lose. They don’t charge if they don’t recover files.
Second the rates were comparable to what I had been quoted from many places. The quote was almost identical to the one the local operation gave me.
Third, great customer service and convenience. Lots of help every step of the way and a handy online status page that I could review. Really, really professional operations: responses to questions were very prompt.
I worked with Jeremy and he was really top notch.
The results speak for themselves. They recovered about 97% of my files.
I went from having no files to almost all of my files.
Thank you Secure Data Recovery.

We had an urgent need to restore a database that was lost when a mirrored drive array became corrupted due to controller failure. Secure Data Recovery was able to restore the lost data very quickly which saved us a lot of time and money over rebuilding the database. Highly recommended!!!

Not sure how the data recovery effort would have been but Chris from Secure Data was the one who gave me world class customer service when I called initially and explained the service and pricing. Chris also handled all the follow-​up communication and documentation. I was able to finally restore a new HDD with an image that would not restore prior to my seeking the services of Secure Data.
Would recommend calling the service 800 number first and then take your hardware into a local office for forwarding to the Los Angeles clean room facility. Or if you do not have a local office nearby Secure Data will give you the information to get your hardware to them for the recovery process. Thanks Chris for all your help!

I worked with Chris on my data recovery and want to say that I was glad I chose them to recover data from my daughter’s failed hard drive in her MacBook. Chris, thanks so much for being on top of things regarding my lost data. Timing was perfect as we received the recovered data and the bad hard drive on one day, installed the bad hard drive back into the MacBook, brought it into the Apple Store and they were able to install the new hard drive the next day. Yesterday, we transferred all the data from the recovery drive onto the new hard drive Apple installed. Then my son took that data and copied it over to a new SSD drive which he installed into the MacBook. Just in time for my daughter to get back to college with a full working computer with all her data.
I appreciate your timeliness, it was a very expensive lesson (but I’m sure in line with other recovery services); one which I hope I will never have to use your services again (nothing against your service, it was stellar!), but we will be backing up files on our computers on a regular basis.

Once again, thank you for your promptness and updates. I was glad it turned out that we got most of the data back.

I have used their service time & again over the years, & am always more than happy with the service & repairs. They are Honest, Quick, Knowledgeable & not outrageously expensive. & Very Fair. Not an easy set of adjectives to acquire in this day & age. The last time I brought my Mac in, the guy said, «Wow! This is Old!» To which I replied, «Yes, because You are able to revive it & keep it running!’

They called out of the blue a year later. Company is under new management and trying to make things right. Since they no longer have the tools to fix my obsolete drive, they offered to reimburse me for my time & trouble. They promised to keep looking into the issue and let me know if they find a way to fix it, at cost.
So I still can’t speak as to the quality of their work, but I give them props for trying. Yay for new management.

My boss had his RAID 5 array fail and told me I had to find a data recovery company. I chose these guys based off of their certifications and references. My overall experience was very positive as we were faced with what seemed like an impossible situation and they gave us hope in the middle of it. What could have been an absolute catastrophe (2 disks down, and 1 questionable in a RAID 5) turned out to be not as bad as originally thought. The recovery took a little bit and they worked around the clock in order to finish it.
My representative, Eric, turned out to be a knowledgeable person and put up with my constant calls with patience which I really appreciated (I was in a very nevous sysadmin and the experience of losing my data was a bit nerve racking). When Eric wasnt available I spoke with his manager Shaun who acted as a liason and was extremely helpful as well. I felt that their customer service reps definitely cared about the transaction as a whole; and I was very happy with the results as they recovered all of our data which was very impressive, albeit a bit expensive.

I used their service and received 100% data recovery. That was the positive outcome I expected. For the most part, they completed the work in the time frame and in the manner in which they described in the bid.
Prevention is always less expensive than cost of recovery. I was satisfied with their work and the drive is still operating — though I do not rely on it for storing my backups.
I received a call from their Operations Manager as a follow up to my service, which I thought was a particularly nice touch in this age of email.
I would definitely recommend this company to my friends!