Sandy Lee – State Farm Insurance Agent

I use her for everything that needs insurance. i own platinum flooring company and sandy is our agent and when i had a car and got in a accident i kid you not she was there. anyways for the value overall shes the best! thanks for everyting sandy:)

Disappointing experience reaching out to Sandy regarding insurance for high value jewelry. I reached her on the phone, she gave me very vague answers and sounded impatient. she said she could not give me a quote even though I gave her 1 – 2 specific jewelry values I was looking to insure, and was able to give her all the pieces of info she need. I got the sense that she didn’t want to bother with my business.
I called 4 – 5 other companies to get quotes, including another State Farm agent, and received quotes from all of them, so I know it wasn’t a specific State Farm issue. The other State Farm agent I called was extremely helpful and friendly. In comparison to Sandy, it was night and day!

We use this State Farm office for home, earthquake, car, and umbrella insurance. Sandy and her team are very professional, helpful, and friendly. She is easy to get on the phone with, and will explain complex policies in simple terms. And you never feel like you’re being «sold» something.

Sandy Lee made herself memorable and wowed me with her service. She did that by meeting me right away at the scene of my car accident. I was so lucky that she was nearby. She took total control by getting his Insurance information, license, and helping me tow my car. I was so scared that I forgot my license from him and I didn’t realize it until I got home. I am very grateful with her superb customer service and admire that tremendously. I highly recommend Sandy Lee. Thank you Sandy. You are my hero.

I have had homeowner’s insurance with State Farm for over 15 years, I called the office asking questions about what it would cost to upgrade insurance… instead of sending me a revised quote showing the revised cost so I could see what the changes and the costs were… I was sent a bill for the new higher costs… never asked for it to be upgraded and was never sent the quote. I had Sandy’s office staff undo the unapproved change to my policy. This happened about 2 months ago.
Another incident occurred last week that made me uncomfortable with Sandy and company. It was very similar to an incident that was described in a review here on Unilocal by another unsatisfied customer.
USAA is my car insurance provider… they don’t operate like Sandy’s and her crew and are much more available and courteous.
Just changed my property insurance to USAA from State Farm…

Sandy has been my agent for almost 10 years. In that time, I have been helped by Sandy herself, as well as Irene and Vivian, both of whom were amazingly professional and extremely competent and sweet. Exactly what you want when you are dealing with an insurance claim, as those are generally not the best times in your life. Regardless, my mood was always better after talking to one of these three professionals. Let me just add a few more adjectives that I feel describe the overall persona of Sandy and her team:
Professional.
Down to earth.
Straight forward.
Succinct.
Efficient.
Hard working.
Caring.
Committed.
Devoted.
Patient.
Reliable.
Personable.
Loyal.
Understanding.
Unfortunately for Sandy, I enjoy working with her so much that I will frequently insist on putting in claims through her office instead of through the 1−877-### you are supposed to call. I personally am NOT as patient as I should be, and the whole «Enter your claim # (a million time» and «Enter your team #», only to be forwarded to voicemail. routine is not one to which I shine.
There are a lot of ads out there trying to undercut the idea of having an actual agent. Doing things electronically. But let me tell you from experience: In the end, you will end up on top financially when you DO HAVE AN ADVOCATE behind the lines who will work their butts off specifically for you because of their feelings of commitment to their small group of clients.
Having Sandy has always made me feel like I am an automatic VIP whenever the S hits the fan or some incompetent, anonymous person on the general customer service line, fails to serve me. I have always called Sandy up and been able to talk to her personally within a day, if not immediately, and know that she was theretofore on top of the situation.
****PEACE OF MIND*******
That’s what I get by using Sandy as my agent. And frankly, when you are a busy professional yourself, and dealing with the nuisance of having to make a claim is really the last thing you want to be dealing with at any given moment, you can not put a price on the ability to get that.
Thanks for listening.
— Evan

Let me make a long story short. Obtaining renters insurance should be pretty hassle free. Right? We obtained coverage in late May for renters’ insurance and personal articles. Due to personal issues we decided to remove our personal property that’s where the problem started. When I received a bill for the personal property I knew something was wrong. Instead of cancelling the personal property coverage our renter insurance was cancelled. The women I was dealing with no longer worked at Sandy Lee’s office. I left two messages and an email for her replacement but he never returned my call. I finally called back and asked to speak to Sandy Lee. Sandy assured me she would fix the problem. A month later it still wasn’t taken care. I need to know and feel confident that an insurance company does what they say they are going to do. Sandy had enough time to fix the problem but she didn’t. I never received an apology for what had occurred. We decided to go with another agent Trace Hollander (so far all is good). Overall customer service at Sandy Lee’s in the beginning was good but at the end it had a lot to be desired. I was not covered by insurance for more than a month. Trying to fix the problem was like pulling teeth.

Mister Chao got his GL policy and Workers Comp from Sandy Lee at State Farm. MIster Chao was very aggravated at his old business insurance provider so he called Sandy Lee. Mister Chao is very impressed because he was able to get his documents within an hour of his phone call and was able to get back to work. Mister Chao recommends you buy your insurance from Sandy Lee for your insurance needs.

I was referred to Sandy by a friend a few months ago. I had just moved and bought a new car simultaneously so I needed to update my coverage quickly.
I walked into Sandy’s conveniently located downtown office during a lunch break and was greeted right away by her two associates. I explained my situation and they were able to break down the different options I had. I was impressed in particular with Sandy’s knowledge as she was able to give me a fairly accurate estimate on overall cost without actually entering any data. Long story short, she made the entire process very simple and painless for me.
It is also reassuring to know that unlike a lot of insurance companies, I can call/​email Sandy’s office any time I need and feel confident that they will get back to me very soon. It makes me feel like I really do have advocates working with me as opposed to just faceless people at an 800 number.
The one drawback is that I have sang the «Like a Good Neighbor» song multiple times and have yet to see her appear from thin air… She tells me she is working on it, though…

Still amazed with Sandy and her team! Just called to renew a policy over the phone, Vivien remembered me, and quickly gave me a run down on my policies, and which one needed to be renewed. Excellent customer service!
07/​/​20/​2008 — Who would have thought getting insurance could have been so easy and hassle free… I walked into Sandy’s location and was greeted by two very warm and friendly agents… already a good start… never having had my own insurance outside of healthcare through work, I was pretty clueless about my options… but Felisa and Sandy were AWESOME… I got the coverage I needed… and peace of mind.
If you need Insurance… skip the others and go straight here… these guys rock. =)

Sandy is the best State Farm Insurance Agent, I get my renter insurance, car insurance and life insurance from Sandy. She is very friendly and gets things done ASAP. I would never go anywhere else. Thank you Sandy for all your help.

I switched my car insurance to State Farm based on the online quote I got (saving roughly 25%).
Then one month later I got my bill by mail. Significantly higher (more than 200% increase in premium) with no explanation or reference to my online quote.
I canceled and went back to my previous insurance company.
State Farm insisted on charging me the billed amount for the first month.
After many discussions, I gave up. Customer service at Sandy Lee’s office didn’t understand the simple idea that they are charging me 3 times the online premium I agreed to and without notifying me.

I’ve been using Unilocal for a long time to read reviews but haven’t had a good reason to sign up and write a review until now. State Farm w/​Sandy Lee got me an auto quote and signed me up in under 5 min! It literally saved me $ 250 for the same policy that i’ve had for years. She’s also got me covered under home and life in the past, so its really a one-​stop shop for insurance. She’s carefull enough to make sure you know about all the discounts you’re eligible and will get you the best rate. Definitely made the process easy. There are definitely cheaper rates out there, but there’s probably a reason for it. If you need insurance or just want to see how much it can save, just call or roll by her office. I thought it was a bit of a sketchy area, but its really not that bad. Its near the ball park, there might be some free giveaways on some gamedays!

If I was State Farm marketing executives, I would put Sandy Lee in their tv commercials…“Like a good neighbor, SANDY LEE is there!!”
Sandy Lee is truly an SF fixture right on 3^rd street & South Park. Her face plastered on signs and billboards… I definitely knew where to go when I needed insurance.
As a walk-​in, she welcomed me with superior service. Along with Sandy, you have 3 curious poochies welcoming you as well. I was looking for an insurance agent that I could easily explain to me what coverages I needed for my auto insurance. I never think about insurance and what I really need, so it was nice to finally meet someone who can walk me through the coverage requirements and what they actually meant if something should happen. She was patient, courteous, and very knowledgeable. I left her office with full auto coverage and happy as I can be!

Sandy was a pleasure to work with on my auto and home insurance policies. She made sure that I had the proper coverage while recommending ways that I can save on the premiums. I ended up switching from Farmer’s Insurance whom I had been with for five years to State Farm and received more coverage and saved $ 425 a year on top of it. I highly recommend Sandy Lee if you are looking for insurance.

I recently got into an accident and Sandy Lee was the first person I called. I was shocked and a little bit traumatized since it’s been over a decade since I’ve gotten into an accident, but Sandy was very helpful. She told me what to do step by step and helped me feel less overwhelmed with what was going on. After exchanging information with the other driver I was dreading all the insurance hassle I thought I would have to deal with but Sandy, her staff and the State Farm claims agent made everything go very smoothly. If you’re looking to change your insurance or insurance agent I highly recommend givng Sandy a call.

I had been looking for condo insurance for a while and decided I finally needed to just pick one before delaying the process any longer. I received quotes from eSurance, Farmers, Geico/​Liberty Mutual, Marsh (broker) either through an online quote or by phone via my company’s plan. Marsh had the lowest quote, but I was warned against going with a broker because they could change the carrier on you, etc., so I figured I’d go with State Farm since they were the second cheapest quote. I went through the list of agents nearest my home address and chose Sandy because she was close to my office and also got these great reviews on Unilocal — except for one 3-​star rating mentioning something about a rocky start.
Well I don’t know if the same thing happened to that person, but I received an email response to my online quote request the following day. Sandy asked when I would like the effective date to be, and I responded whenever you can make it effective.
After receiving several quotes from the aforementioned companies and having agents call me to review the quotes or at least email a final quote (with my effective date) with all of the detailed coverages explained, I was shocked to receive a reply saying that my application was already processed. I called the office and received a call back from Sandy about 15 minutes later. I told her that I was surprised that it already went through and that I didn’t give explicit approval. I added that I thought that was bad practice and that none of the other companies did that. She said that me giving the effective date was the okay and explained that they process it up front and send the bill later, meaning I could still cancel. But if you ask me, that’s pretty ass backwards. Is that even legal?
I have to say she tried to be cordial over the phone and after me prompting her to review the coverages she went through them. But at no point did she actually say, «I’m sorry». I considered staying with her just because it was already done and State Farm was the cheapest direct option, but then thought — why should she get my business for being overly pushy? Other people might be too lazy to cancel, but I’d rather go with someone I trust. I called her back to cancel and she just said okay in a perky tone. STILL no apology. (And I’m not an irate, angry person, I actually explained my concerns in a calm manner. Guess that still doesn’t warrant an apology?) Don’t get me wrong, she could be smart and capable, but you can’t start out a relationship with deceit.
I’m pretty surprised at all these 5 star reviews. She must have a lot of friends on Unilocal.
I took my business to a neighborhood State Farm in Sunnyside/​Miraloma, and they were helpful taking the time to review everything with me. They even pointed out important coverages that I might want to add or adjust. Best part, they actually asked for my approval! Even got a $ 5 Visa gift card for finding them on Unilocal:
. :)

I’ve had a long term relationship with Sandy, and she was my real estate agent when I purchased my first home. When she went into the insurance business, I didn’t hesitate to switch my policies to her.
Sandy is an awesome resource and has in depth knowledge about all things important to me, whether it be real estate, insurance or financial planning. In fact, Sandy is so smart that she would be the one I would choose to call if I were on «Who wants to be a Millionaire»! I like to quiz on her art history, pop culture, or geography… which we have fun lots with. Try it!

I approached Ms. Lee to buy some insurance and originally got off to a rocky start, but after having discussed some misunderstandings with her, hopefully it will be smooth sailing, from here on out. Time will tell, but hopefully there will be no accidents, and I won’t have to use my insurance.

** 10 STARS **
** 10 STARS **
** 10 STARS **
Sandy Lee is the Best Insurance Agent I can ask her! Seriously, you’re in good hands w/​this neighbor.
I’ve been through them all. Farmers, AAA, and the Blah ones.
But…
SERVICE, ACCOUNTABLITY, TRUST and HONESTY are characteristics of what makes Sandy Lee a great agent to have.
I’ve purchased them all. I have my car, my house, my health insurance and just a whole slew of insurances (for the just in case (s))purchased through Sandy.
Often times, I’ll forget or need my proof of policy. She or Felisa will email the documents to be right away. a blink of a second! Now, talk about GREAT CUSTOMER SERVICE.
Although I reside closer to the Poterero Hill area, this State Farm neighbor is a KEEPER.
Also, I always tell my friends to look over on 10^th Street, driving to 101South. The Huge Billboard is Sandy Lee. I’m proud of my State Farm Agent!
You Rock!
** 10 STARS **
** 10 STARS **
** 10 STARS **