San Francisco Toyota Parts, Service, and Rental

My appointment was scheduled for 8:00am. I was there a little early, was able to get in and out before 9:00am. Tommy Yu is the best!

I have been going to SF Toyota since the 1980s. They have consistently proven themselves to be competent, professional, honest, and helpful and I highly recommend them.

Took my car for maintian service, and told to wait for two hours. After two hours, came back to check, being told my car was pull aside, hadn’t been started yet. If I wasn’t come back to check, i would be waiting forever. What kind of service is it?

I’ve been bringing my cars here for service since purchased. I love how they are open on Saturdays and if you do not want to wait in their spacious waiting area, there’s plenty of brunch places and coffee shops nearby. I usually just drop my car off and then go brunch or study at a nearby coffee shop and then I will receive a call or text when they’re done. I will also schedule my next visit with them the same day, I love how they make everything simple and straight forward. T
They have the best customer service, everyone there is friendly and approachable, which is why I continue to bring all my cars in for service. I am not knowledgable on what is needed to be done to my cars, so I am lucky that they’re nice enough to explain everything to me and take the time to answer every single questions I have for them, even when I am being repetitive and I know that can be annoying. Overall, I am happy to bring my cars here and will continue to :)

Brought my car in for a 60K mile maintenance. I had called to schedule it and there was no mention of there being tiers of services available for that milestone. When I arrived I was asked to choose between low, medium and high 60K service options, with a huge cost difference. Would have been nice to have explained when I called so I could have researched and better understood the difference. Felt like a high-​pressure sales tactic. Went with the low level and because it went early so appointments in the morning, I figured I’d be out in less than two hours. Ended up being 2.5+
Then, after I’ve been waiting all this time they told me I needed a new water pump among other things. All could wait except the water pump, so give them the OK to move forward with that. Took an hour and a half for it to be replaced, and I was stunned to find out I was charged $ 400 for labor! Whaaaa?!
On top of this, after I paid my huge bill I was told my car would be pulled up to the front. After waiting more than 15 minutes, no one could find my car. I looked up and it was parked nearly right in front of the guys had been running around and I had to pointed out to them. The guy just laughed.
This was my first time trying SF Toyota for service, and needless to say I don’t plan to go back. The woman who helped me was very nice, but it did not make up for all the other issues. Plus, the waiting room is incredibly uncomfortable and there’s not even a vending machine inside.

First time at this location and now I will never go to another Toyota. The assistant service manager, Carlos Molina, really took care of me and Skylar (my Prius). He is super knowledgeable and polite. The best customer service that I have received out of the three locations that I’ve been to. He took care of everything quickly and even got my car back to me sooner than he had promised; the team here is excellent. I am so happy with the service that I have received today!

I had made an appointment for a recall to be remedied. When I arrived, Bing greeted me and took care of my key exchange and processing. He and everyone else were professional and friendly with a smile! I felt confident in their abilities for everyone seemed on the same page. I picked up my car and it was super easy with the paperwork. Also, rather than a 3 hour job, Bing called me in two hours and told me my Matrix was ready. Great experience.

I went to get my car serviced and what an ordeal! Eric the assistant service manager I had a problem with previously told me he found another nail in my tire and this time they could not repair it. I ended up going to Wheel Works on Franklin Street. I got such a better deal and better tires and more importantly better service!
I wanted to get my rim fixed as Frank Celaya promised but I don’t trust these guys and I don’t want to leave my car with them anymore.
I really feel like I have been given lip service. If I could give no stars I would.

I want to make this very clear, my frustrations are NOT with the staff or the quality of work. The staff has always been courteous and the end work meets expectations. My frustrations lie strictly and specifically with the operations.
When you have an interview at 10. You don’t show up casually late at 11:30. The same logic should apply for scheduling an appointment. If I make an appointment at 7, my car should be worked on at 7. Not 7:45, 8:30, 9:00. 7. What is the point of an appointment if there is no observation or effort to adhere to the time slot YOU provided and agreed upon with the customer?
I know management frequents this page, so I encourage you (the management) to look up my account work history. I hope your system logs the scheduled appointment time, the actual start time, and the time to completion. You should have several records to work from as I have used your service for 6 years. Each and EVERY time, the service starts AT LEAST an hour after the scheduled appointment time.
So, I guess you are wondering, why after 6 years am I writing this review?
I dropped off my car (on 2÷29÷16) for it’s routine service and a detail at its scheduled time of 7:15am. My car was ready at 5:00pm. The next morning, as I drove into the office, I noticed that my backup camera and lights went on whenever I used my turn signal. I assumed a wire was bumped during the service/​detail.
I call to make an appointment for next week as I had a flight to catch the next day. My appointment was for ³⁄₁₀ at 7:00. I dropped off my car 10 minutes earlier. Since this was an issue that occurred after service was conducted, I expected the car would be worked and treated as a priority. Instead… after I had breakfast, I walked by the parking lot at 8… low and behold, there sat my car.
After 6 years, I shouldn’t be surprised.
Your operations predictably and consistently miss scheduled appointment times. Whether it’s something systemic or due to resources and staffing, I suggest you fix it.

I would give this place a negative star if I have to. I brought in my Toyota Rav4, the car has already 5,000 miles on it so it is time for me to switch the oil. Came in on Feb 22, 2016 and they agreed to switch the gas for me. Came in today 03/​01, luckily I was spying on their work and all they did was minor things here and there, bump my tires, lightly adjusted some needles here and there. 20 min passed and they said the car is finished, I drove a block away and examine it. I noticed they did not switch the oil for me, they try to scam me in paying $ 100 in order to change the oil. They said my oil can last to 10,000 miles and with my «synthetic oil» I do not need to switch. Total bullshit. like WTF? This place is definitely a scam and crooks. I would avoid this place at all cost. Would take my car somewhere else. I will be contacting the Corporate office about this.

I came here recently for my 2pm 25k service appointment. I was surprised there wasn’t a long line as there usually is on a Monday, so they quickly took my car in. I forgot who greeted me, but the guy was really polite. After that, Erik/​Eric (In forgetting the way his name tag had it spelled) gave me a brief overview of the major service appointment that would be done that day and then had me sign for approval. He was very professional and i was set. He let me know it would take about 90 minutes, so I left and went to eat nearby. I got the call as I was walking back to the dealer that the car was ready to be picked up. Coincidently, it started raining after I started driving, so I feel it was just in time. I like this location. I’ve been here for about 5 – 6 service appointments and I’ve never not been satisfied. Friendly staff. :)

Window smashed late Thursday, told to come early Friday but no promises made as their
appointment schedule was totally booked on Friday. Came early & planned to stay & wait until I could be fit in. My phone was dead & someone in parts found an android charger –
a nice surprise! Back on the road by 8:45am –best outcome ever. Geoffrey Blackburn Assistant Manager made it happen. First time at SF Toyota Parts & Repair & will keep coming back.
Susan H

As I mentioned in my original review, there was NO WORK DONE on my car & I was charged $ 500 for looking under the hood and in the wheels. Now if that doesn’t sound like an inappropriate charge on a non-​service/​product — then I’ll be damned. Maybe you have a different view of what can actually be sold, but I was left to do nothing except find an Honest mechanic who charges a fair price for his talents. sF Toyota will not ever amount to the level of integrity it takes to keep lifelong customers. This joint is a SCAM folks — you’ve been warned.

Just had 130,000 mile checkup on my 2004 Corolla. Bing Li, assistant service manager, was great to work with. He kept me posted throughout the day and did everything he could to be helpful. He even remembered my name when I came back. We did have brake and radiator problems, but they provided a brand new Prius as a rental and the car was washed and fixed the next day.

This is my second posting about San Francisco Toyota. I went in to have my Toyota checked out the other day & I was amazed with the concern & interaction with one the Heads of the Service Dept. Trust me I do not give praise easily. Each time I’ve gone into the Service Dept it’s been a pleasure unlike a Melody Toyota service dept down the Peninsula that could learn greatly from San Francisco Toyota Service.

Wonderful, smooth, affordable experience throughout my car purchase. Russ, and everyone I encountered along the way was nice, not aggressive, helpful and as prompt as possible. He even went out and got me a latte when I was waiting for the final paperwork. Go SFToyota!

Great customer service! Took my car in with a flat, fix from start to finish 1 hour. Thank you Mike K.
:-)

Best car buying experience ever. Everyone was so friendly and the showroom is beautiful. They staff and management worked with us so we could get our new car at an amount we could afford to pay. Thank you so very much Christina for being so helpful and friendly. Thank you Phil Yue for making all the numbers work and making us feel like number one.
D-​Squared!

Not sure if this is Toyota’s fault or the fault of this particular dealership, but either way, I had an appalling experience with my Toyota at this dealership:
I have a reasonably recent model of a Toyota. I went into this dealership for them to replace a part that was recalled by Toyota and they did a health check and discovered error coded in the computer related to the airbag.
I have a «Platinum» warranty (for which I have paid quite a bit of money) and it is still in effect.
The dealership informed me that if I wanted them to further diagnose the error codes related to my airbag, they would have to charge me $ 125 (just to diagnose them further, not necessarily fix anything).
I have not had any collisions and have driven the car quite carefully, but whatever you believe about the way I have driven it, it is very, very hard to argue that the way I drove it affected something about the airbag.
What is the point of having an expensive _​Platinum_​warranty if its does not cover diagnosing the most important safety system in the car (over which I have no control and thus, by definition, anything going wrong with it is the manufacturer fault and not the driver) ???
This is a complete rip-​off.
To be fair, the service rep was very nice and pleasant.

I just had my car window repaired at this location after having my window smashed last night… After a stressful night and morning figuring out what to do, my boyfriend called into Geary Toyota to talk to Sabrina and Tony Wong who were very helpful and understanding of the situation. Once I arrived, Tony approached me right away as I was pulling in and already knew who I was. This made the process super smooth and comforting. Tony was able to prioritize my car and I was in and out the door in less than two hours considering the fact that is did not have an appointment. Overall, I received great customer service and was happy with the work done. Thank you Tony and Sabrina! I will definitely be back to this location for future services.