Salvatore Ferragamo

I have worked in retail for many years so I definitely appreciate great customer service, especially in a luxury brand store and more especially during the holidays.
I came in looking for a tie as a christmas gift for my dad and the ASM David greeted me as soon as I walked into the store. I look fairly young for my age so I usually get the «oh she’s prob in high school and has no money to buy anything so I’m not going to help her» attitude from many retail employees. However, David kindly showed me the newest shipments in their ties and after many options (my dad is a very picky man) I narrowed the choices down to two. Not really wanting to pay $ 200 for a tie, I decided to look around other dept stores and instead of getting annoyed, David said no problem and gave me his card enthusiastically. This might not seem like a big deal but I appreciated him being professional and not being put off by the fact that I wasn’t buying anything.
After going to all the major dept stores in Union sq, I eventually ended up coming back Ferragamo and purchasing a beautiful blue emblem silk tie from David.
I love the men’s collection much more than the women’s in Ferragamo. not really my cup of tea except lately they have been coming out with some really nice modern women’s clutches/​bags. Their leather work is top notch and worth the money. My dad has every pair of shoes and lasts 10+ years. You get what you pay for which is high quality leatherwork. although I heard that the shoe designer for Ferragamo now works for Gucci which is a shame.
Anyways, ask for the ASM David! He will make you feel right at home and less intimidating.

I recently visited this location on my day off. I wasn’t planning on buying anything and stumbled upon this location by accident. I was just walking around Union Square when I looked up and saw Ferragamo. I visited their last location a few times, but was happily surprised at how much bigger and nicer this store was. I wanted to check out their wallets and sunglasses. I was greeted very pleasantly at the door and was met on the second floor by a very nice woman named Laurie. Her demeanor really put me at ease and started up a nice conversation. I am usually a little on edge at these kinds of luxury boutiques because I either feel judged or watched like a hawk. I didn’t feel either. I loved the layout of the store and selection. I found a wallet that I really liked. It was pretty pricey ($ 410!) Laurie showed me some colognes and was very engaging. I thanked her for her time and she wished me a happy rest of my day off. I went out to eat dinner and couldn’t stop thinking about that wallet, but more importantly the excellent customer service I was given while at Ferragamo. I came back after dinner and got the wallet. As soon as my bank account recovers from the shock I will be back and will surely ask for Laurie.

The manager in this store is super irresponsible. I bought a pair of shoes in this store and I only wore it for 10mins after I bought it. Then It got abraded at the toe cap. Omg… a pair of Italy hand made GLASS shoes!!! One of a sale helped us and let us bring the receive back and can make it change to a new one .i don’t live in sf so spend a whole day to found the receive and drove back from SJ. But the sale dose not work at the day. the manager helped us said whatever I said she won’t do any change for us !! How irresponsible she is! How can a store hired this person work for them!!! After we talked and nothing solved .she start to ignoring us and just walked away to helped another customer… okay anyway thx for her ignoring and thx for letting us know this is how Salvatore Ferragamo treated her customers!!! Won’t come again for good!

Walked in and was prepared to buy a pair of shoes. I was dressed nicely and surprisingly not one person approached me. Four sales people were gathered around a glass case talking at the top level. Normally, I would have asked for help, but I felt that is their job. As I walked out the only person who said anything was the security guard. «Bye.»

Mr. Shapiro, the associate upstairs, is a genuinely sweet and funny person. He also happens to have great taste. I was afraid to head in there and find myself among stern, stuffy company, which can sometimes be the case at certain high-​end stores; but this wasn’t the case here tonight. I came in just to look around and surprisingly found a great gift that I know will be well-​used and well-​appreciated. Thanks, Mr. S!

Was gifted a handbag, which has spent more time in the repair shop than I’ve actually had enjoying it. It took over a month to repair the SECOND time the purse broke. Brand with a very high price, but cheap hardware.

Customer service was excellent from the store employee. After ordering a product in-​store, I received follow up calls from the employee even after the store closing time. The NY store, where the product was shipping from, didn’t provide the shipping information though. Regardless, I received the product soon in perfect condition.

Amazing customer service
I purchased a clutch from the Ferragamo branch in Hawaii 2 weeks ago and noticed that despite very gentle use and keeping it in a dust bag at all other times, there was considerable peeling on the two front corners of the bag. I stopped in the San Francisco store as I am in town for a work conference and spoke to a lovely woman who referred me to a sales associate that I believe is named Jeff. He inspected the bag and switched it out for me immediately. The whole interaction took less than 5 minutes and they were respectful and polite throughout.
This experience will make me turn to Ferragamo first for any bags and shoes I need in the future. There’s something about trusting that a brand stands behind its products that is hard to find nowadays, so I wanted to pass on this story!

My heart still hurts at dropping so many Benjamins at this store.
I’ve been eyeing the Vara Pump’s for the past few months but couldn’t push myself to purchase them until we stepped in…
With my mothers encouragement, I pranced around in the shoes but did not want to buy them. My heart still hurts thinking of the price tag but I am oh so happy I purchased them at the same time.
The lady who was helping us was also helping another group of ladies who took over 10 minutes to check out.
After 20 minutes of debating with my mother, I got the shoes. Now I just need the courage to wear them and not scuff them!

I am very happy with the experience I just received. I was in on a Sunday and the experience was first class. Our associate Scott was helpful, polite, and personable. Not to mention he picked me out my now favorite shirt. Overall I feel if people talked about these positive experiences more then these Gentleman would have more happy customers like myself. This place is worth a look. Especially if you’re looking for that ‘new favorite’.

Whatever you do don’t bother calling this store. The most useless sales staff I’ve ever encountered. The general manager should be ashamed of his staffing.

Such a beautiful store!!! I love that it is two story. I have been shopping at the old store for many years and have had nothing but great service. The staff here are always friendly to me and always make me smile.
I was here a month ago and I forgot the person that had help me. But they were extremely helpful. They helped me pick out my new shoes and suit for work! I came back in the next day and got the matching belt like they said I would.
I will always come back here I love that you get a more personal service then the department stores, where I have to hunt down for a sales associate.