Right Management

This company, specifically Tom Shea, is unprofessional and snooty. Tom was short, smug, and acted as if he was better than me. I would suggest you call and ask to talk to him. Try it. I was laughed of the phone because i had not viewed his companies website. Terrible professionalism and even less to offer from his company.

Pretty useless.

My mother was laid off after almost 10 years at Motorola and I’ve been trying to help her make the transition to a new job.
I’ve been witness to two weeks worth of runarounds, condescending receptionists and just plain unhelpful behavior as she’s dealt with Right Management.
She’s been trying to update her resume for over 2 weeks through them and on two occasions has been given wrong information about the webinars she needs to complete in order to get her resume back. For instance, she was told this week’s webinar was on Tuesday, when it was Monday and now has to wait ANOTHER full week before she can take the class she needs to before she can even start sending her resume out.
She feels like they’re holding the resume hostage.
Today she found job positions that fit her perfectly and wanted to at least find out if her resume had glaring errors in it before applying. She can’t wait 3 weeks to start a job hunt because Right Management doesn’t know the difference between Monday and Tuesday.
I walked by and caught a conversation between her and a representative named Judi Kadden and upon hearing how condescending Ms. Kadden was being to her I was upset.
My mom is in about as vulnerable a position as she can be and was just asking for some basic information about the notes on her resume and Ms. Kadden seemed to be going out of her way to be unhelpful, unsympathetic and, worst of all, condescending.
I entered in the conversation (on speakerphone) trying to keep my temper under control, but also trying to be be a little forceful. If she couldn’t help my mom, that’s fine. She didn’t need to be rude about it.
I told her that it was their company’s mistake that made my mom even have to make this call in the first place. She’d have her resume if they hadn’t been so disorganized before and given her the wrong date for the previous class. Do they expect it’s okay to make people wait 3 weeks to start looking for work in this job market?
Ms. Kadden didn’t address that, but instead said «Am I speaking to you or this new person,» with about the worst inflection of voice I’ve heard over the phone in a long time.
I responded, admittedly strongly and upset at her tone of voice, that she will talk to me as well, that’s her job and she said she wouldn’t be spoken to like that. I asked for her employee number and she hung up on me.
This company is being paid by Motorola to help my mother transition (it’s part of her severance) and every single time I’ve seen her deal with them she’s walked away frustrated or crying at how they’ve treated her.
She’d be better off alone in this job market, something I never thought I’d say. This company is full of horrible people that are only making her transition harder.

Yes, Jean K. pretty much nailed it, Right Management services are different than a regular employment agency because they focus on career transitions. If your severance package includes access to a Right Management program for however many weeks, do not delay take advantage of it why?
It’s cheaper than group therapy and since insurance coverage will either be costly or nonexistent when you’re «transitioning» why not take the opportunity to hear your fears, frustrations, and anger validated by people who have been there are AND are there!
Per Jean K., you may know how to interview and think your resume is exactly what every recruiter wants to read but consider this:
do you actually expect a recruiter who probably reviews 100s, 1000s of resumes to take the time to read your 2 page, 10 font, .25 margins, detailed job description after job description 1000 word resume WORD FOR WORD??? or do you hope that…
a recruiter who probably reviews 100s, 1000s of resumes will see your succinct, clear, 2 page, 12 font, .5 margins, bullet formatted accomplishments that are specific and measurable with plenty of white space so s/​he doesn’t go cross-​eyed WILL actually give it a once over?
Resume formats are subjective and before you write off the services that are hopefully part of your package, ask yourself this: if you had 2 minutes to sum up your experiences and state what you are seeking in your next endeavor without the crutch words (ah, um, er, you know) — could you?

Being in the Bay Area, changes are always afoot with companies. So what happens when your company «right sizes» and you need to find yourself a new job? You want to be sure your company includes time with Right Management as part of your severance package.
Sure, you might think, I’m a young go-​getter. I know how to interview. People always want to hire me. But do you know what type of work environment suits you best? Do you know how you perform under pressure? Do you know all the companies are in the field you are looking for? Do you know the company strategies, strengths/​weaknesses? How good are you at negotiating the position you want?
Right Management can help you with all these things and more. Tons of online resources and one-​and-​one counselors. So no need to expose your loved ones to all those mock interviews (which are nothing like real interviews — are they?).