Remaincom Technical Support

I’m writing another review as soon as I get through with this one. I’ve had John P out a couple of times and he’s been great — he (he, not RTS) gets 5 stars — knowledgeable, efficient, perfect.
But when I needed him recently, I was told I couldn’t have him back even though he worked previously on the identical issue.
This is terrible customer service and shows a total lack of interest in «keeping the customer happy» — especially when it made sense to get the same guy back.
I’ll go elsewhere for service to a company interested in their customer
I give them a *0*
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For some reason I couldn’t post a separate review so I give John Pederson a *5* — if only I could have gotten him back I’d still be a RTS customer

I have never worked with a company that cared so much about customer service than remaincom. They literally spent an hour on the phone with me to with a problem. Lane, Stuart, and Ad are all friendly and incredibly knowledgeable.

Remaincom helped me keep my net book running and was very conscious of the cost/​benefit of keeping it running. They called me whenever they had questions or wanted to know if I wanted to incur any additional costs. Their team is very friendly and accommodating.

I have had a 12 year relationship with Stewart and the Remain guys. As Low Voltage Electrical cabling contractor I often have companies that need IT assistance. I always, without hesitation refer them to
. I know they will not be disappointed and no one will wonder why I referred to them. They always say thank you for the referral!
In addition when I need tech support on my personal projects or at home, or need virus clean up or computer repair, I use them. I can either drop off the equipment for repair or they will even make house calls!!.
They handle larger projects and are willing to help the little guy.
Maintaining relationships with honest, friendly, ethical business associates and friends makes all of our worlds easier.
You can’t go wrong with Remaincom.
Kent Anderson
ALL WIRED COMMUNICATIONS

After the experience I had been having with my (usually very reliable) IT company, Remaincom is like a breath of fresh air. Somehow I managed to get myself elected company IT department, despite lack of training and lack of time due to the demands of my actual position at the company. But if I don’t do it, it doesn’t get done, as demonstrated by the fact that our server backup system has been BROKEN for, oh, I don’t know… a year? Two? I can’t quite recall.
That’s right, no backup. Nothing to save us in the event of a system crash, building fire, etc.
So I called my regular IT guys, who are great with individual machines and remote support for viruses, etc. They said they’d get back to me with some options and pricing for replacing/​reconfiguring our backup system. *chirping crickets* And a few months later I asked again. *more crickets* Last week I gave them one more chance, but when they didn’t respond I decided to call someone else.
But WHO? Luckily I had a business card for Remaincom in my wallet (picked it up at Potrero Chiropractors in the same building). I emailed an inquiry explaining the basics, they responded with some questions, and I called them back. The whole process from initial contact to solution found took about 2.5 hours. I was so shocked that I asked the helpful technician to have someone contact me about regular maintenance services and pricing. That’s right! I want to give them my (bosses’) money! No better recommendation than that.

Cup holder on your PC (the one that slides out when you push the button) busted all to hell?
Consider yourself a power user but just haven’t had time to get a back-​up on the server working?
Does this haiku seem familiar?
A crash reduces
Your expensive computer
To a simple stone.
If any of these apply to you, you need a professional PC support company. I resisted (call it former-​power-​user pride) until I fried my mother board (hint…no matter how cool you are, don’t insert memory modules while talking on the phone) the day before a trip and had no choice but to call in someone to replace it since I wasn’t there. I got hooked. In the two years since I’ve used
maybe 4 times and each time they’ve saved me a ton of time, got the work down quickly, well and at a reasonable price. Best of all, they are focused on the result (you need this to work) not the process (you need a new x, y, z) so they don’t nickel and dime you, and are more than happy to keep tinkering until you are satisfied. Wouldn’t want to take any of my machines anyplace else.