Ravits

Went to this place after calling and confirming several pieces were in stock. Went in, and NONE of them were in stock, but can be ordered. So, they said they would order one for the store and to come back next week. I also noted that I would need a strap replacement because the stock didn’t fit. The sales person said that because they are authorized dealers, that they would easily get another strap that fits.
Fast forward a week. I walk in and the woman looks at me like she’s never seen me and glares rudely from across the store before yelling «Can I help you!?» I told her I was the person that was here last week and you were getting the pieces you didn’t have last time. She looked at me like I was on drugs and must be mistaken — then said that they don’t make the ones I’m asking for but she can look into it. Now, I know they do, and just last week she was placing the order for one of them in the store — we went through the catalogue together. Then she said they don’t offer any other straps. COMPLETE 180 from the last time I was there, and 2 wasted trips to this place.
Save your time, go someplace that values your business.
P. S. All of these pieces were north of $ 2500 each — and this is how they treat you.

I was originally going to take my watches to a watch repair business at 210 Post but they were on vacation. At first I wasn’t too happy about it. Glad it happened that way because the service I received at Ravits was beyond my expectations. They took care of a Mondaine watch that had moisture in it and it is running marvelously now. They also serviced my Concord watch as well. From now on, I am going to Ravits for all my watch needs. Thank you!

Just purchased a Tissot here. Service was good, not spectacular. Price was as expected. They have a pretty good selection of nice watches, from what looked like $ 300-​$ 5000 range. Maybe higher.

I was about to purchase a new leather band for one of my watches. As it was above $ 100, I was expecting they would install it free of charge. Instead when it was time to pay I realized that they charged me $ 15 to mount the new band on my watch. I told the lady there that I thought they would do it free of charge as she did it without mentioning there was a charge for that. She went to see her boss, Mr. Ravits, who came at me in a very unpleasant way. He felt very upset that I was asking for a free service (even if I’m sure he made $ 50 on the band) and proceeded to raise his voice and insult me. I couldn’t believe his attitude. I had never been treated like that before. I was so shocked I asked the employee to remove the band and I left. Mr. Ravits is the rudest person in the business, if you want to avoid an unpleasant experience, just avoid his store.

$ 15 for resizing a watch??? Seriously? Not only that I was standing there waiting for at least 20 – 25 minutes for the man to resize one watch, but he was not even able to size it properly. I was almost ready to walk out without paying, but I just cannot do something like that. I literally just through $ 15 out the window. My watch is not fixed, it’s still long and I am «richer» with a less than satisfactory customer experience. This service is free of charge in most places, maybe a maximum of a few $. Horrible.

Had my watch battery changed here today which is fairly routine ($ 18) but the five stars is because the gentleman fixing it let me know to not get my watch wet because it did not pass the pressure test and could break it.
I have been jumping in the water with it on and off, certainly won’t be doing that anymore.

Purchased a Oris watch from them a couple of years ago and received great service and attention. Today I needed a new band and they were able locate and install a perfect replacement in a few minutes.

Once again, great service, and it was super fast, too. Took my Tissot T-​Touch back to Ravits when I thought it needed a new battery. We sent it off, and it turned out to be a different problem. Repair was going to be a few hundred $, and Tissot offered a new replacement for a mere $ 10 more.
We expected 4 – 6 weeks for the replacement to arrive. Instead it was back in just under 2 weeks. WOW!
Also took in a Swiss Army watch for battery replacement. It was ready in under 30 minutes.
Top notch! It’s why I’m a repeat customer.

Friendly, fast, good price point service.

Just bought a Seiko watch which is wonderful. Very reasonable and competitively priced. Worth the trip. Professional, experienced and knowledgeable staff, including owners. Great selection of watches.

Super quick battery replacement. Less than the promised 5 minutes. Quoted price up front. Only $ 15. Even set it to the correct time.

I had been looking for a place to have 3 watches resized for a while. While on a lunch break, I came across this place and thought — why not give it a try?
Customer service — weak. Didn’t acknowledge my presence, didn’t greet me, though no one else was in the store. When another dude waltzed in, he was likewise ignored. Once I requested the service, the staff person muttered something nearly inaudible and walked away with my watch. I was not told the price, how long it would take, etc.
A good friend said this service would likely be free or a nominal amount at most — if from a reputable place. And likely take at most 5 minutes to do. His family has been in the jewelry business for years.
After too long, the staff person, brought me my watch and charged me $ 20. Lesson learned. Should’ve walked back out when they first ignored me, instead of wasting half of my lunch hour and getting charged for something that should’ve been a fraction of the price paid.

Expensive to get my Skagen bands replaced but as I later researched the bands are kind of a pain to replace and find. Although this was a minor purchase I was constantly updated by the staff on the progress to find the bands.

I have purchased two watches from Ravits. Christine and Dolly have always been professional in their knowledge and patient with my questions and decision making process. 5 Stars for my most recent interaction with them because they really worked with me to get exactly what I wanted.
I had been considering picking up another watch and had been taking every opportunity to browse jewelers in San Francisco (including Ravits) and in Los Angeles when I was in town. Nothing really stood out as exactly what I was looking for so I began to take an «it will come to you when it comes» attitude.
While leisurely browsing through a watch magazine at the airport, I came across an article about a watch that I really liked and knew that’s what I wanted. It was a limited edition and I hadn’t seen it at any of the places I’d visited so I called Ravits to see what they could do. Christine knew exactly which watch I was referring to and quickly called her connects and confirmed she could order it if I was interested. She recommended some comparable watches I could try on for fit and style purposes. I ordered the watch and the best part is that Christine really understood my preferences on straps and stainless steel bracelets and also got me the type of buckle that I like.
While I can’t confirm the others’ reviews about the price of some services, I agree you can you probably pay a little for the convenience at the Crocker Galleria. However, i think it’s good quality work and if I have to get something major like a watch cleaning, I trust Ravits will see to it that’s done right.

It was hard to get the one employee’s attention. I got a new Wewood watch and she criticized the battery (which I appreciated) and took out two of the links for $ 15. A tad steep, but gave me time for a subpar lunch at Crocker Galleria.

This is a family owned business located inside of Crocker Galleria in SF. They have a great selection of watches and jewelry by all different designers (seiko, rolex, tissot, bell & ross, and rado… just to name a few). The staff here are super helpful and honest. If you need help finding something to suit your taste, they have a great variety and I guarantee you’ll find something that you want. If you’re looking for a particular model of a watch and they carry that designer, they can order it for you! They also have an engagement ring and wedding band collection with some gorgeous rings! My husband and I both got our wedding bands from here about 4 and a half years ago and they’re in great shape! I also got my jewelry for my wedding day here too!
This place is great because they really do pay attention to the customers’ needs and will do what it takes to help you feel comfortable with your purchase. No matter what your price range, I think you’ll be able to find something within your budget. I come here any time I need watch or jewelry repair… or anytime I need to change up my watch/​jewelry collection :)

Three stars is more accurate, but since doubt I’ll return anytime soon…
Needed to replace a watch’s battery while on lunch break, and knew Unilocalers five-​starred a place in this area; charging only $ 10. Got to Ravits and asked if it was that place. They responded that they are the only one located here… if talking within Crocker Galleria; charging $ 15. So, assuming it was the correct place, had the battery replaced. Go elsewhere to get the watch battery replace if looking for cheapness.
Turns out it was the wrong place, so it was a pricey watch battery replacement — well, pricier than necessary. However, this place did let me know my previous watch battery still had some juice. They also said how long it would take — 5 minutes — so also had time to stop by a nearby post office.

Not so sure about these folks anymore. Three months ago I dropped in to have the battery replaced in my Omega Speedmaster. Now it’s running low again, what? Normally a battery will last a few years. So I am wondering if they put in an old battery.
Needless to say, I’m taking my watch somewhere else this time. (If it turns out the problem was with the watch I’ll delete this review. Otherwise, it’ll go down to one star!)

I took my brand new, never worn before ring here to have it sized. They called me two days later to inform me the work was done. When I went to pick up the ring I noticed one of the stones was missing. I informed the guy who was preparing to charge my credit card for the service and he said it was impossible that they did that while sizing the ring because they do not touch the stones. First of all, if you are touching any part of the ring and especially altering the ring then of course this is possible. I told him the ring was brand new when I brought it in and was in perfect condition and had never been worn. He said the same thing again. When they took in the ring and wrote down the description of the ring they obviously looked closely at it themselves and did not notice any defect. Would they not write down a missing stone to protect themselves from any liability?
I had to speak to the manager and she kindly said they would handle it. It has been over 3 weeks and I have heard nothing from them. Now I have to call to see if they have fixed the ring because they do not bother to call their customer. Rediculous!

Avoid at all costs — outrageous service.
Bought a higher end watch from Ravits a year ago as a gift for my girlfriend. The buying experience was just ok, certainly not up to the standards one would expect from a provider of high end watches (had a much better buying experience at Macy’s for a lower value item a few months ago).
When the watch needed repair we returned it to Ravits for service. They requested a deposit as the repair was not covered by warranty (broken crystal) and took the watch saying they were ordering the part.
After several weeks with no word, we called after the watch and were told they received the incorrect crystal from the manufacturer and it would require them to reorder the part. To our surprise we were offered a lower quality crystal because it would be «cheaper and faster». We declined as we would rather have the proper part to ensure fit and to maintain warranty coverage — and we became suspicious.
Long story short, after another month and no followup from Ravits, we were informed the watch had been sent out for repair and had been lost. The details are beyond farcical — but the most serious problem was the lack of professionalism and bordering on abusive customer service we experienced — to the point where we had to threaten to contact the manufacturer to demand they pull Ravits’ dealership, call the BBB and even the police!
Needless to say — we have told all our friends to avoid this store at all costs — and have raised our concerns with the manufacturer.