Property Management One

Property Management One has managed our building for years. I have worked with them as the President of the Board and as a homeowner. The first managers we had were great, but this was about ten years ago. The property managers we have been given recently are smarmy, condescending, and know little to nothing about property management. They have given poor inaccurate advice to the board and even counseled the existing board (which I am not a part of) to spend money that they were unauthorized to do. If you try to call their main office and speak to a manager or their president, Karen, they will say they are ALWAYS unavailable and take a message.
If you are a homeowner or condo owner with any concern for your property, I encourage you to find a more reputable company than PMOne.

PM One is a horrible company — absolutely the worst. We are a 20 unit HOA and they have introduced so much vitriol into our board meetings now. Never use to be like this. We are a small community, not a 100 or 500 unit building. Karen is the worst, never responds to anything.
Sleazy company with sleazy people.

If I could give this place negative stars on Unilocal,I would. This is by far the SLEAZIEST, most disrespectful group of people that should be embarrassed to call themselves «professionals.»
Where do I even begin? Should I start with the fact that none of their agents seem to be ever be in the office (*cough cough* Ammala Block), which is really code for «We don’t want to talk to you but we’ll through lie our teeth and say we’ll call you back?» I have been hung up on by their rude secretary more times than I count, and have been nothing but nice and pleasant when asking to speak with Ammala.
My biggest issue with them is their sleazy business practice. Long story short, they conned me and my roommates out of an apartment not once, but TWICE. After being told we were going to be the new tenants for an apartment, Property Management One said they were re-​pricing the place, putting a new ad up, and invited us to apply again. There was no reason provided for this abrupt change. So, without a doubt, we stomached the price increase, showed up to a second open house (for the same apt) and applied a second time again. We were denied an hour upon submitting the application, when Ammala said another party had submitted a deposit…(but that’s a whole other story)
Ammala Block, is quite simply, a piece of work. Expect nothing short of unreturned calls, unanswered emails, eyes that constantly roll while she speaks to someone, and a complete sense of entitlement. She shows up to open houses without rental applications (what kind of rental agent are you?!), ignores prospective tenants and straight up lies to applicants. She is a sorry excuse for an agent, and I curse the day that our paths crossed.
I sincerely hope that this review forces these people to re-​consider their lousy business practices. The way that they treat people is completely rude and unacceptable, and they should think twice before referring to themselves as professionals.

I worked with Ammala Block in renting my apartment in Pac Heights, and she was an absolute pleasure to work with throughout the entire process. Friendly, responsive, and knowledgeable, she was always super quick to get back to me with any questions I had, and worked with my schedule when I was viewing the place/​dropping off paperwork (she even came in early one day so I didn’t have to miss work!). And once I moved in that pattern only continued– we needed a plumber to come to the apartment, and even though it wasn’t an emergency Ammala had a plumber out the very next morning.
NOW, about a month into the lease my circumstances changed COMPLETELY. It was a super stressful time, and one of my chief concerns was paying for this wonderful apartment that I absolutely could no longer afford. Desperate, I emailed Ammala and asked if there was any way I could be let out of my lease. She forwarded my request on to her boss, Karen Katz. Keep in mind, I signed a lease saying I would pay for this apartment for a year, the law was totally on Ammala and Karen’s side and if they’d come back and said– sorry, you signed the documents, I would have been disappointed (and panicked), but I would have completely understood. BUT LO, they came back and let me out of the lease without a penalty! They didn’t need to do that, but they were kind and understanding and humane and awesome, and I owe them forever. (And please don’t read this review and think, «Oh great! I’ll sign a lease and get out of it a few months later» because Karen and Ammala deserve way better than that.)
Karen and Ammala put people over business, and I think that’s the absolute best you can ask for in a property management company. I would happily rent from them again in a heartbeat.

Horrible to work with. I hope Unilocal stops letting PM1 refute their worst reviews because they are true.
I recently moved into a condo managed by this company and Casey and the staff of Property Management One are unprofessional and non responsive. He has not answered my emails for 6 weeks. I call, they tell me Casey is busy and cannot speak to me. I give my information and get no call back and no email response. I understand delays in getting back to a tenant but a month and a half, emails and phonecalls, and no response is beyond unprofessional. It is unacceptable business practices. Avoid PM1 if you can, they are terrible.
I just called them to try to leave a message, they proceeded to scream at me meanly and loudly. I was neither screaming nor mean to them. I cannot believe how I was just treated by a professional company. I could not even leave a voicemail because the man screamed and hung up on me while screaming. This is not a professional company!

Landlords must avoid this property management as much as they can.
I’m the new subtenant of a beautiful 5 bedrooms apartment managed by PM-​One, and I feel very sorry for our landlord. I’d like to share the horrible situation he is experiencing today.
3 Years ago the master tenant of our unit was ending up her lease agreement because two subtenants were not paying rent since months. As the master tenant was moving out, the subtenants had to leave too. Unfortunately for our landlord, PM-​One offered these two trouble-​makers to become master tenants, without tenant application (to check criminal background and incomes), and also without making them sign a new lease agreement (today they can’t be evicted).
PM-​One knew from the original lessee that these two guys were drug dealers and were not paying rent. But PM-​One opted to not refund the original master tenant’s deposit, in order to continue the lease with these guys.
Now the situation has become more than awful for our landlord who did not know that his lessee had left 3 years ago.
Since 2011, the two guys were double charging subtenants at $ 2500 instead of $ 1200 per bedroom. They illegally cashed over $ 100k in 3 years, making huge profits while our landlord can’t increase the rent on his side.
The new master tenants also haven’t paid PG&E since more than a year despite the monthly utilities fee they collected from their subtenants. Our landlord is now facing a growing risk of clearing up a bill of $ 5,480 with PG&E himself.
Today our landlord can’t get rid of these two guys who bring drug dealers in the apartment, take cocaine on our kitchen table, and play loud music until 4 am during business days. Subtenants have only the right to leave this place, said PM-​One. But our landlord, he lost all of his rights by hiring them.
I feel very sorry for our landlord. He’s a wonderful person and he does not deserve this.
It is also dramatic that our landlord can only collect $ 6k/​month for this luxurious 3000 sqf apartment in SF, while subtenants make between $ 135k-​170k each and would be happy to pay double. The rent is that low because PM-​One opted to not refund the original lessee’s deposit (only $ 3.5k) which enabled the two guys to continue the same lease that runs since 2008.
In other words, for a little $ 3500 of non-​refunded deposit, our landlord is paying the cost of losing incomes and facing a massive risk of unpaid bill.

I have been a tenant in a property managed by PM1 for a couple of years now and they have been great!
Anytime I had a question, concern, or request for service, the staff (mainly Ammala) was always super quick to respond and take action. They are also great at notifying me in advanced of anything scheduled to be done in the building or unit, or any news I should know about regarding the building or unit. It’s been the easiest and most hassle-​free experience I’ve had as a renter. I’ve lived in both large apartment complexes and little ones, and this has been by far the best renting experience I’ve had, from move-​in to move-​out. I highly recommend renting from a property managed by PM1.

I’ve been with PM1 for a little over 2 years now and have had no qualms about the quality or speed of service. Prior to PM1, I was with West Coast Properties; those clowns are a joke. PM1 has done a great job filling my unit and handling their end of the agreement in an effective and professional manner. The fees are also reasonable and I highly recommend them.

I really disagree with the negative reviews of Property Management 1. I’m a homeowner in a 36-​unit building managed by PM1. Our HOA has a few «interesting» characters in the building, and a couple of previous property management companies have quit working with us as a result. Karen Katz and her staff have hung in there with us, and in my opinion, done a great job.
I’m currently renting out my condo, and I’m using PM1 to manage my unit. They have found great tenants for me and handled every logistic seamlessly. In addition to Karen Katz (the owner), Ammala Block and Steve del Carlo have been great to work with.

They don’t do the job we pay them to do. They don’t monitor the property and when requests for service are made they don’t respond.

This place is a joke and deserves 0 stars. We had so many problems with them, they ignore critical issues, they ignored calls and emails, they just don’t care and are rude.
We had to take them to arbitration because they were charging us the energy bill for the community space including the washer and dryer. We tried to deal with them directly for over 6 months but they did nothing… and they don’t even show up to the arbitration! So we had to go in a 2^nd time.
The ceiling leaked and flooded us from rain damage. They took their time doing a cheap repair and not surprisingly the leak returned the next year and we got flooded again, ruining furniture. We warned them it was leaking again but they stalled and we paid for it.
When an above neighbor caused a fire to our unit the firemen had to axe a huge hole in our wall to get to the fire … We had a giant smelly hole in our unit for over a week before someone came to repair it.
These people are terrible.

Ditto to the 1^st reviewer; Not responsive or proactive, quite honestly they don’t do property management well and that is what they are supposed to do.
We’e been an HOA sine 1990. We’ve had PM1 since 2004 and they are badly maintaining our 114 unit property — read not maintaining much at all. Repeated maintenance reports are sent and are either ignored or rudely responded to without fixing the most important problems.
If you report something, YOU become the «problem». The owner has removed themselves from daily management and does not respond or fix escalations reports. The staff is very unprofessional. They collect the property management dues, did not hold up to the promise when hired, do not communicate to owners, and do not perform. The recommendation here is to search elsewhere. If zero stars were an option, PM1 would receive from us.