Plastic Surgery Institute of San Francisco

I used a certificate for Botox and I am VERY impressed with the staff here. The client coordinator Sondra was extremely personable, supportive and friendly. I saw Dr. Miranda, was is also friendly. She was easy to talk to and knows her stuff. I have yet to see the full results of the Botox, but all appears to be leading in the right direction. I will definitely continue to see Dr. Miranda and to just go and visit Sondra as she is such a delight.

These people had the worst staff I have encountered in some time, and I lived in LA. The woman that was supposed to book my appointment was never available. When I finally GOT an appointment, it was two months away. I called to confirm the friday before my surgery and I was told that my appointment had been cancelled because they had not heard from me. What kind of policy is that?
I was told they could get me in Monday anyway, so I made plans to get a ride into SF and back out. When I got there at 8:30 they hadn’t opened yet (staff was late). I was told that it might be better if I waited until they could process my insurance and they could have me back within a week. For the next two weeks I tried to get the whole thing sorted out and ended up back where I started. Annoyed I called to complain and was told that I should take my business elsewhere. Odd buisness practice, don’t you think? Rude and creepy staff, but the surgeons seemed nice.