Peninsula Tour

If I could give them a negative review I would. I attended my friend’s wedding. They hired Peninsula Tour to transport us from the wedding to the Hotel. Although all three of them came on time, the third bus took off without everyone in it. They left roughly 30 minuets before the departure time. This is completely unacceptable and we had to all call ubers to pick us up. This company has completely ruined my friend’s wedding. To make things worse, they were unapologetic and refused to give us a full refund for the bus the left early.

We have never used Peninsula Tour. But this is our experience when encountering their tour bus on the west bound San Mateo bridge. The bus quickly came behind us and began tailgating us at 75+mph with the passenger side headlight out. In light of the recent tour bus debacle in SF, we were scared and quickly moved aside to let the bus pass. Was he late?

The bus arrived on time for pickup and the bus was clean, well-​maintained and very comfortable. Our bus driver, Grady, was very personable. We will definitely use them again.

My baseball team and l rode a bus to a game across town a few days ago (9÷4÷2015). It was excellent! Although we were going crazy on the bus, the bus driver told us the WiFi password and didn’t mind about it. Too bad he didn’t tell us his name but kudos to him!

We used Peninsula Tour for a charter bus for an event from San Francisco to Mountain View (it was a concert at Shoreline).
Buses were clean. Driver was prompt and flexible. Most important, the booking agent (Lawrence) was amazing — super, super response. I messed up the pickup location a couple times and changed the times last minute and Lawrence just rolled with the punches.
Highly recommended.

I have used Peninsula Tour to take a few dozen high school students to summer camp for the last 3 years in a row with no complaints. Annie helps me out every time, and as a returning customer it couldn’t be easier — they just pull up my file and we do it again! While expensive, it was better than competitors, and as a non-​profit they generously paid the driver gratuity for us. Drivers have always been early to arrive, safe, and easy to work with. They are my go-​to when I need a bus for a big group!

We used Peninsula Tour to cart us around SF for a Bachelor’s Party. They communicated clearly and just often enough. Cheerful and courteous, helpful and kind, I would use them again in a heartbeat.

Customer service and driver was excellent! The price was great, too, after comparing to several other companies. However, you’re sacrificing the quality of the bus for that price. I spoke with them repeatedly during the booking process about wanting to have a sound system on our bus (pretty standard, no?). When the bus arrived, nothing worked — we brought every cable imaginable to see if we could get things hooked up, but the entire sound system was nonfunctioning. Definitely a disappointment, but they had also upgraded us to a larger bus at no charge, so things weren’t terrible. Just a heads up to anyone who cares about renting a newer luxury bus — this is not the company for you :)

We use Peninsula Tour for our ski trips.
Conversations and booking with this company were easy, the price is reasonable.
Would definitely recommend this company for any transport with a larger group!

I used peninsula Tour to take my 1^st grade students on a field trip.
The costumer service rep was prompt and polite. Oit driver was on time and friendly. I would defend use Peninsula Tour for a second field trip.

Peninsula Tours does a very good job for group tours. Second time I’ve used them. They worked with me when our group details changed (upsized from a 40 seat to a 57 seat bus with minimal effort, revised our pickup times to allow for more cushion, and friendly driver originally from Brazil was helpful, cheerful, and flexible. Interior of bus was clean and air temperatures adjusted quickly when we asked. Would have given 5 stars, but bus WiFi needs to be frequently restarted as signal drops often. Would like to see an online billing option, not just faxing/​emailing in a credit card form (this is 2015!). Agree with earlier writer that 25 seat bus is not as comfortable. Overall, would recommend Peninsula for a larger group event.

We used Peninsula Tours for transportation to and from our company retreat. From my first introductory email until the time they dropped us off everything was great. Karolyn was super helpful and friendly and our driver Calvin was equally as pleasant. He arrived on time and was super accommodating to all our needs. I would recommend them to anyone looking for transportation in the Bay Area.

We rented buses from Peninsula for wedding events for several days. Great customer service by Karolyn. She constantly kept us updated with driver names, phone #s and arrival times. Reason for the 3-​star rating is that the wifi didn’t work on the buses and driver was half hour late on the final day. It caused us to be late to the wedding Reception which was hosted by US at our son’s wedding!

Peninsula tour san francisco has been excellent transportation for our non-​profit senior group outings; plaudit! To Annie He who schedule and arrange/​meet our requested travel dates.

My daughter’s school used these buses for a field trip. Great service, with free wifi, power outlets, and comfy headrests. We had an hour ride there and back, and were comfortable the entire time. But, she forgot her valuables on one of them. We called, and in 10 mins, set up a location to meet up that night. We got the stuff back immediately. Really loved the experience!

We did extensive– extensive research on bus companies. Feel free to contact me if you wish more. Peninsula tour was the cheapest and the best contract. The bus showed up on time, got to where it was going (early!!!), and was the smoothest possible ride. Everyone had nothing but compliments on the professionalism of the staff and the bus. 4 stars because I had to figure out the optimal route of pick ups and drop offs. I would have hoped the bus company would be able to advise me on that.

Used Peninsula Tour for our wedding and I couldn’t be happier! …they called the day before and let me know every little detail I would need. Not only did they give me all the details, they also upgraded us to a bigger bus for free! And the bus was AWESOME… leather seats, very clean, on-​time, and friendly/​safe driver. He even navigated into a pretty tight parking lot at the hotel he picked us up at… good work Peninsula Tour! If we need a bus again, we’ll be going straight to you!

I don’t know how much my company paid for this charter, but whatever we paid, it was way too much. We had two large buses and a small bus for a trip from Salinas to AT&T park for a giants game. First, they were half an hour late which made us miss the top of the first inning. Second, the small bus was the most uncomfortable ride I have ever had on any motorized vehicle outside of a third world nation. Let’s put it this way, the ride today slightly edged out the hair raising ride I had on a bus in the mountains of Oaxaca Mexico. My dad equated it to a ride in the back of a deuce-​and-​a-​half on a dirt road when he was in basic training. Furthermore, they advertise free wifi, but it wasn’t fast enough to check my email.
I’m actually still on the bus as I’m writing this, and I feel like I’m on a vibrating bed in a cheap motel. I don’t think the bus has any rear shocks! Unfortunately, Unilocal won’t let me give them zero stars.

They did not have a auxiliary jack on the bus– driver said this bus was too old for that.
Which would have been fine, had the woman I arranged with confirmed that the bus was iPod ready twice.
We had 2 wineries on our route, and the driver did not have the address of the first one. So we went an hr out of the way and missed out first tasting. Infuriating

HELLO, WINE COUNTRY
The Les Faneurs French group of South San Francisco recently organized their annual trip to Wine Country. Two Peninsula Tour buses were used: one picked up members at the Basque Cultural Center in South SF and the other met us at a Park and Ride lot in San Rafael. We had spent the night with my in-​laws in Petaluma so the San Rafael pick-​up was perfect. We were there 20 minutes early and while the bus was not a minute early, it was on time. We found seats in the back — it had made another local stop before ours so it was half-​full before arriving. The bus was clean, though, I thought the material of the seats was a little rough. The air-​conditioning worked great which was really important because it was a very hot day. Fans above the seat allow personal control of how much air blows on you.
I want to say there were a hundred people total on both buses but I feel like it was more than 50 people per bus. Regardless, the drivers did a great job with our large group. We were first headed to the Domaine Carneros Winery in Napa and cringed when the driver took 37, since it was NASCAR weekend, but Saturday is only for qualifying and less popular races, so we got lucky with light traffic. After Napa, the drivers maneuvered the large buses up the windy road to Meadowood in St. Helena.
Our personal items were left on the bus in between stops and everything was safe and accounted for. The drivers drove safely. They moved slowly in and out of parking lots and left safe distances between them and other cars. I felt confident we were in good hands and really enjoyed the entire day — especially since I didn’t have to do any driving after indulging in wine.