Passport Depot

I am in desperate need to get me and partner’s US passport. I have been dealing with other «Rush» and «Government» agencies and lousy customer services, very convoluted process and lack of response. I called this office, and Michael was very responsive, detailed and guided me and explained the process. I feel happy to find this location. I will make it there this coming Monday and file the documents. I feel confident that Michael will deliver, but so far his response and customer service is phenomenal. Keep you posted.

Let’s face it: handing over your passport is risky business, and you want to make sure you trust the person on the other end of that transaction. I scrutinized the Unilocal reviews before settling on Passport Depot (is that a real person? really really real?), and I’m glad I ultimately chose to place my trust in this small business. Instead of spending a bunch of time wading through a bureaucratic mess in a government building, I popped over to a storefront near my apartment and was done in fifteen minutes. I picked up the finished product about ten days later (having paid the expedite fee), and I’m 100% happy with the entire experience.
Details: basically, they take care of everything, and know their business inside and out. They know which forms you need, take the picture in-​house, and have a variety of options to expedite if need be. They also handle Visa applications for any country, so I may come back for that. I will update if that’s the case.
If you need a passport update, do not hesitate to come by Passport Depot. I vouch for them, and I swear I am a real person.

The owner is a nice guy so I gave an extra star — but I legitimately was charged 2 dollars per page to scan a document and render it into a PDF. That’s not normal. Even Kinkos charges 89 cents per page which is absolutely more affordable.
23 bucks to print and scan 9 pages is not a deal, it felt like getting robbed and I am not okay with that. That kind of pricing model could use some work and it will take me a bit to let this go.

I discovered my passport had expired as I was checking in on an international flight. With new flight reservation in hand, Michael was able to get my new passport in a day as promised! His fee is significantly lower than the corporate expediters in SF. Great service and a nice guy.

I wanted to let everyone know about the fantastic service I received from Michael at Passport Depot. Not only was he open on Saturday, he was able to get my passport within one business day. He even stayed late when I got stuck in traffic when picking up my passport! Can’t say enough about how he went above and beyond!

After 20 years, my wife and I were finally having an extended vacation without kids. But, I had stupidly forgotten to renew my passport.
Michael saved the day and turned it around quickly so that i could make my next day flight. He made both me and my wife very happy, accomplishing what we thought would be impossible.

Easy, quick service! I stopped in for passport service and they took care of all my needs, answered all my questions even though they would be closing in 30 minutes! I didn’t have to worry about the required paperwork because they had everything! The only thing I didn’t like was the guy who waited on me didn’t want to disclose the fees for the different types of services until after I completed the paperwork. Huh? What’s that all about? I need to know how much your services are BEFORE I start the paperwork. Once we resolved that, things got better. They also take passport photos. So don’t worry if you don’t have them. They take care of everything!

Yes, I waited until the last minute to renew my passport. Thank goodness Passport Depot made the process easy and seamless. They hand-​hold you every step of the way and are extremely professional and trustworthy. They even called me at home to remind me of a couple of important steps I need to take care of. There are several speed of delivery options, and I didn’t require the very fastest, but lo and behold, I dropped off my completed package of documents in the morning and got a phone call the SAME DAY that my passport was ready to pick up! Any business could benefit from Passport Depot’s customer service model.

The best. There are so many passport expediters that pop up in a Google search. Passport Depot is all you need to know. I looked around and talked to a lot of support people and ended up at Passport Depot. They are great. Michael Young is friendly and kind and he listened to my situation, understood and was totally ON IT! They do exactly what they say they’re going to do! In fact, I got my passport in LESS than 24 hours. Plus I live in SF and I wanted to do it locally instead of flying documents all over the place by FedEX. If you need a Passport… Passport Depot is the place. Thanks Michael!

This place made the impossible, possible. My passport was not within validity date for international travel but I had to renew it asap for a business trip. I called several places in San Francisco only to be turned down due to the short turnaround time. Feeling discouraged, I made one last phone call to this business and spoke to Michael. He was very helpful, took time to explain the process and was very patient in answering all my questions. I called them on a Tuesday afternoon, went straight to their location to do the paperwork and I received my renewed passport in hand on Thursday at 11:10 am for my 4 pm flight. Michael is super nice and put me at ease during this stressful situation and best of all he made it happen. I would recommend this business to anyone!

I needed my passport renewal in 6 – 8 weeks for a vacation. The owner (?) told me that I needed it expedited because the post office could take up to 3 months. It would cost $ 270 to receive my re-​newed passport at this office. Spent 10 mins on the phone with the treasures office and found out that the current processing time for ALL passport, even ones submitted through the post office, is 4 – 5 weeks. I received and appointment at city hall and am only paying $ 110 to receive my passport in the same amount of time. Please go elsewhere if you are not in a huge rush. I can’t respect a place that lies to create business.

Well like some of the other reviews below I didn’t think to check my passport till I was checking in for my flight to Jamaica that night… Turns out my passport expired the month before! I called the airlines to see if I could squeeze by sense it was so close… They laughed at me then asked if I would like to cancel my flight. Instead I asked them to switch it to the next night in hopes of a miracle. Now in panic mode I watched as my wife and 10 friends walked out the door that night and left me behind. I called the passport offices in sf and they said they didn’t have an appointment till 4 days later. Finally I found passport depot at 2am. Up early the next morning I waited in my truck for Michael to get to work. As I saw him opening the store I came up and told him my situation. He rushed me in had me fill out the paper work and told me he would call later. 8 hrs later I had my passport in hand and I was off to Jamaica baby! Thanks Michael you saved my butt!

My boyfriend and I just booked a VERY last minute trip to Europe, and in the excitement of planning such an amazing trip, I completely forgot my passport was expired, and I only had 15 days until we were supposed I leave the country! I spent an entire day and a half calling all over San Francisco to try to find someone who could help make my vacation happen, and I was getting frustrated because not a SINGLE PLACE answered the phone or my messages (Apparently they had enough business already and didn’t want mine, because the other places I called STILL haven’t called back, and I leave this weekend!!) Finally, on Thursday right before closing, I got ahold of Michael at Passport Depot on Haight. He was friendly, professional, and told me up front that there would possibly be a delay because of the upcoming 4^th of July holiday… BUT, he said if I brought him all my paperwork by the next day (Friday), he could guarantee my passport would be ready to pick up on the following Thursday. When I dropped off my paperwork that day, Michael and his female associate were so helpful, and they made me feel comfortable with a very stressful situation. It cost me, but it was so worth it… They called me Tuesday morning to tell me it was ready to pick up, two full days early! Hopefully I will never have this problem again, but if I ever do I won’t waste time calling anyone else.

HIGHLY RECOMMENDED. Reliable, fast and very nice people to boot. I needed extra visa pages and a China visa for a trip 2 weeks hence, and I was going to be out of town for one week. Not a problem — they managed the works with a week to spare.

I had that moment at midnight where I realized not only was my passport expired, but I was leaving for Cabo in 2 days. If you ask why did I not go to the passport agency, you should probably Unilocal it yourself to see. Or try to get an appointment (lol).
I dropped my paperwork and passport off the next morning at 9:30am, and the day after that was P day. I was sweating through my vacation preparation, and got the call to pick up my renewed passport at 5pm the evening before I left. We drove to the airport at 4:30am the next morning — there was no time for for any errors and Passport Depot delivered! Customer service to boot. Amazing experience, albeit stressful. Thanks for saving me, Passport Depot! (and saving my engagement…)

Let me tell you about a vacation that almost went down the drain if it wasn’t for Passport Depot!!!
Our family (of 5) vacation was scheduled to leave on July 8 (That is a Sunday) on Sat at 9:30 AM (24 hours in advance of the flight) I login to Virgin America to check in only to find out that my oldest daughter’s passport expired 3 months ago!!!
Frantically, both my wife and I jump on both phones and web to find someone to help us to no avail! unless someone is dying or very very sick, no one would help you, and the first available appointment with the
office in San francisco, is available after my vacation is over!!!
Luckily, I found Passport Depot on Haight St. I spoke with Michael on Sat, he says come in right away, the Government office is closed over the weekend, but «We will get you a new passport by Monday at 5PM»
I sent the rest of the family early and rescheduled my daughter and my tickets to fly out on Tue, I lost 2 days of my vacation, but thanks to Michael and his team I got my daughter’s password on Monday at 4:30PM and ready to fly out tomorrow.
Since you need both parents to renew a child’s passport, my wife wasn’t needed any longer as, working with Passport Depot made it possible to submit all the papers on a Sat (With no appointment at the USPS!!!) and send my wife on the Sunday flight.
Thank you all at Passport depot!!! u saved my vacation and I am forever grateful!!!
I would send anyone that need a rush delivery of a passport, even if your flight is 4 weeks out as you can’t trust any government employee to make sure you get your passport on time!!!

These guys are the best! I’m leaving for Indonesia in a month and realized — whoops — my passport was way expired. I spent about an hour on hold with the San Francisco Passport Agency, and was feeling dread — the only way you could actually make an appointment was if you were leaving in 2 weeks!
Thank you Unilocalers for turning me on to this place. No line, SUPER friendly and professional (Michael even said, «Oh, you’re alison, right? You called earlier. I remember your caller ID. How are you?»), paperwork took 15 minutes. He took the photo and even redid it when I got vain. I paid extra to get it back within 5 business days — priceless! They have a deal with the State department, but with none of the bureaucracy. These guys are THE place to go if you’re in need.

Michael at Passport Depot saved my vacation. On the day before I was due to leave for the UK and Spain, I realized my passport had expired. I did a quick search on Google for express passport services and found Passport Depot. Michael said if I could get my passport to him by 7pm he would have it back to me the next day between 4:30pm and 5pm. Since my flight was leaving at 5pm, this wasn’t early enough to make my flight but I knew I would not get it any faster anywhere else. I tried to rebook my flight for the next day but the cost to do so had escalated to an additional $ 2,200!!! I’d already spent $ 900 on the original ticket and rescheduling was not going to work for my budget.
I brought Michael my passport that afternoon and asked for a quicker turnaround, if at all possible. Although he could not guarantee how fast the government would turn it around, he promised to do what he could to get it earlier — if only an hour or so would help.
The next day he called me before noon to say there was a chance he could get my passport by 3pm. He recommended that I should meet him at the passport agency to save time. I am not sure how he pulled it off, but at 3pm, his store manager was at the appointed location, with my new passport in hand.
After picking it up, I drove to the airport, had two friends meet me to take my car and I checked in for my flight at 3:20pm. Vacation saved.
I am back from a wonderful three weeks abroad and wanted to share my extremely positive experience. I cannot thank Michael enough for his help. I really had no other affordable option available to me. I am very VERY grateful to him.

They are fast and friendly. They can pretty much get you a passport within a couple of days if you are willing to pay extra for it. They have a «no problem» attitude which makes for a great business. You can also fedex and make copies/​duplicate keys there as well.

I compare going to the post office to going to the dentist. I never actually want to go, but I know I need to and usually feel better on my way out. But when it comes to the actual experience… I look for two things… it should be quick and it should be painless.
Thankfully, there’s Passport Depot. After heading first — for some unknown reason — to the US Post Office on Clayton, I found their choice of mailing supplies to be complete shit (picked over would be an understatement) not to mention a line out the door at 11am. It wasn’t even lunch time and things were already moving at a snail’s pace.
So, I headed down Haight, walked into the Depot and was shocked to find a bright and shiny store stocked with wall-​to-​wall mailing supplies. All I wanted was a simple manila envelope and they had literally 10 sizes to choose from. I picked one out, stepped to the counter, and within seconds I was out the door, heading back down Haight.
The guy that helped me was even friendly. Go figure.
Looks like I’ve found my new go-​to mailing spot.