Nordstrom

:/​I’ve stopped shopping here. The sales people in the beauty section are not good. Go to another Nordstrom location and they will be more helpful.

Last night I wanted to stop by Nordstrom after work, since I knew they had Ivy Park, Beyoncé’s new line of athletic wear. I was promptly greeted by sales associate named Jennifer E., who was as excited about the collection as I was. She let me know what styles she had more sizes in, and was knowledgable about the product. I browsed around while she started a dressing room for me. When I went in to try on, she checked on me to see if I needed sizes. I asked for a pair of Topshop cigarette trousers. The store didn’t have my size, so she brought me a great alternative – a super wide leg pair of Topshop palazzo pants in my size. I actually loved them, but they were a touch too big. She printed out the info on the pants so I can get them in a size down online. I stayed until a couple minutes after close, which I apologized for. She had a great attitude and said not to worry at all. Overall I had a great connection with and received excellent attention from Jennifer E., and I can’t wait to come back to buy more Ivy Park! Thank you so much, Jennifer!

Gotta love nordstroms. They let you return shoes without any questions asked. I order stuff online a lot so sometimes it doesn’t always work. The staff is always friendly and they don’t make you feel bad for returning stuff. I’d probably go broke if I worked here. I like how there is no pressure for you to buy anything and they are genuine about helping you when you are trying to pick something out. I will be back when I need some new clothes, shoes or purses.

Very disappointing that the Stonestown location doesn’t carry the beauty brand La Prairie, but only La Mer.

So irritated, I called ahead of time to check if they had Tall Classic Uggs size 3 for kids. The lady said «yes I’ll put them on hold, tall classic Uggs!» I even triple check that they were tall instead of short, and when I commuted from Marina to Stonestown. I get there, bunch of workers but one worker talking in a circle laughing. Took them 15 mins to help me after the fact I asked for help. To come to find out it was short uggs in size 3. When I triple checked if it was size 3 in TALL uggs. She had the nerve to tell me «oh I’m sure you asked for short. We have size 4» If I wanted a size four, I would’ve asked for damn size 4! So pissed! Waste of time!

I like Nordstrom because they have great customer service, you can return something and no questions asked. Their return policy is the best because I bought a pair of running shoes that wore out in 6 months and I returned them. The reason I returned them was because I think that they were defective. The reason I say that they were defective is that my friend had the same pair and she wore them everyday all day and I wore mine just as much as she did, hers looked better than mine. My shoes in the gel heel were worn out, but hers was not. I told the person I am not happy I want my money back, so the person looked up my card transaction and I got back the amount I paid for the shoes. I also like Nordstrom because the shipment is free, when you order online. I like the stonestown mall location because there is free parking and easy to get to on the bus from the richmond district.

Thank you Hanna in the women’s shoe department for being so awesome! I’ve been looking for a certain pair of uggs for quite some time now and Hanna showed me great customer service! She called stores out of state to find the ones I wanted that have been sold out everywhere! She was very patient and super sweet so she deserves the 5 stars. Thank you Hanna for making my day and finding the shoes for me!

Nordstroms has always been a very classy store. Never have had any complaints about them! During one of our visits during the holiday season, we had received our best visit yet! A very nice employee named Siena helped us out in buying Christmas gifts for our family and she was on top of it. We went towards the purse department of the store and she found us and asked us if we needed any help. We told her what we were looking for and she guided us in lots of directions! She showed us some backpacks that she thought a particular age group would like and even tried it on to show us what it looked like on — now that’s service! After she wrapped that gift, she asked us if we were looking for anything else (we weren’t planning on it but then realized why not!) so she showed us another purse section for someone else we were shopping for and we asked her if she had a specific color and she showed us all of our options, we then bought that item and she gift wrapped it for us. Next, she guided us towards the sunglasses section as we requested to look. She tried on a few pairs to show us how they look and it was so helpful. After we decided none were the right fit she asked if there was anything else she could do to help. After that, she took us to a completely different department downstairs because we were looking for northface jackets and she showed us the whole selection — we picked the perfect one and she gift wrapped it. Lastly, she took us to the baby section to find a baby gift and she even ordered something online for us since they didn’t have the right size with free and speedy shipping. She gave us a gift box for when it arrives. To top it all off, she even carried our shopping bags during our entire experience. After Christmas we went to return an item and the same lady was there and was very helpful with the return. We will never forget this wonderful experience at this Nordstroms store. Great customer service.

Five stars for Florence Nnebe.
Florence is absolutely outstanding. She is a certified fit specialist. I can tell from her gentle hand and confidence that she knows exactly what she’s doing. I’m surprised she isn’t the head Manager of this department.
I came into the store in a rush. Just purchased my wedding dress and needed to double check my cup and bust measurement. I explained to Florence my wedding needs, timeline and what I was looking to achieve. She flawlessly took care of me.
There is something magical about how Florence diligently works. Florence makes clients feel comfortable which is not the easiest task when fitting and trying on bras. Florence makes bra shopping and wearing understandable and stress-​free. She is approachable, relatable, relaxed, and attentive.
Florence, you are amazing! Thank you!

My wife wanted a pair of UGG boots for Christmas. Found them at the local Nordstrom in Stonestown, cool right. Called the store, yes they have the color and size, excellent. Gave the the lady my name and credit card and told her I’ll be over in 15 minutes to pick it up. She replies, «in 15 minutes, it’ll be here you can come whenever.» I mentioned I’m close by, just depends on the parking situation, being Dec. 18. I show up 20 minutes later and NO SHOES. Yep, no one can find it. First I was told it was on display, in a glass case. Unfortunately, no one could find it. To recap, I called, she got the shoes and got my CC#, name. I’ll be by in 15. Show up, NO SHOES. What happened Nordstrom?

Love the customer service here. They are so awesome. I love Alisa, I believe that is her name from the handbags department. She helped me pick out a beautiful Longchamp handbag as a present and love Quynh from accessories department. She helped me with a few selections as well. Both are very patient and very kind and helpful. I would definitely go back and work with them again.

This Nordstrom gets a 5 star compared to other Nordstroms because there staff is attentive and are willing to help. I have been to some other Nordstroms where the customer service is horrible. Here, I asked for help getting a size and they got someone to help me right away and I got my purchase completed quickly! Would come to this Nordstroms over other locations nearby.

One of the very few times I rated a retail store a 5-​star. Surprisingly the best retail experience I have due to their superior customer service thanks to Cleo who helped me out.
I was last minute shopping for a wedding so I know I needed to get shoes, a suit + pants, dress shirt, and a belt. In less than an hour and a couple of times in the fitting room, I found my outfit which I was super excited.
Being a slim person, finding clothes in sales rack is almost impossible. Thankfully, I was able to find a set of dark navy suit! I was also able to find a pair of shoes in the clearance section that paired well with my suit.
I’d like to thank Cleo again for making this experience a ⁵⁄₅.

Nordstrom is one of my favorite stores to shop at. I usually always receive good service but yesterday was amazing service given to me by Maria H. In the shoes department. I had made a purchase online received the wrong shoes in the mail and she immediately fixed the problem with a smile on her face throughout the whole transaction. She was trying to get a hold of the closest store so I could receive them the next day. Waived the shipping express fee. I really appreciated the effort and patience she put in her work. Thank you Nordstrom for providing an excellent staff, another reason why I love shopping there.

Let’s just say I LOVE Nordies! It’s my go to department store for shoes, handbags/​wallets, perfume and makeup.
Maria Hernandez at Womens shoes is always so awesome and very helpful and friendly, she will make sure you love your purchase and goes out of her way to find any shoes they might not have in store. I’ve received excellent customer service from her and for that reason Nordstrom is my go to for all my shoe needs.
At the MAC counter there’s lots of new faces, I loved the old crew but I know they advance to better opportunities. Rebecca is who helps me now and let’s just say she is the sweetest girl, so down to earth and very personable. Ask for her by name she is so helpful and has excellent customer service!
Ladies thank you for doing your job so well, it does not go unnoticed! ;)

Online ordering for store pick-​up is sloppy and slow. Wilma in customer service could not find my order, and I ended up going home without my item. Meanwhile I was getting a ton of questions from the staff — are you sure you ordered it? are you sure you received the confirmation email — I also had something on hold and a Marissa on the bottom floor was yelling at me to repeat my name. She seemed hostile and very unfriendly, almost obnoxious and haughty. I just wanted to pick up my items and go as I am also pregnant with two kids, I do not have the time for rudeness or disorganization from Nordstrom.
Anna, the store manager was in contact with me 24 hours later, and the problem was basically resolved through next day delivery however lost time and rudeness cannot be made up for. She was apologetic on behalf for her staff but I also asked for a drink on the house and she refused! She said I don’t think by me giving you a free cup of coffee will solve the problem. Well if you’re standing around waiting for an item that you have already paid for and staff yelling at you, then I deserve for my next Nordstrom experience to be more pleasant. She should have said yes, perhaps, she is proud of the staff she directs. I however, was truly disappointed with the entire experience. This was the second time Nordstrom Stonestown could not find my online pick-​up order.
However, Nordstrom overall, is still my first choice over other main departments, however I will refrain from online pick-​ups for awhile at this location. Update: I will add and revise the option that Ana comped my alterations today, and she gets four stars for that! Today, staff was overwhelmingly helpful and went out of their way to accommodate my needs.

I really like their shoes and their display but when I tried to try on more than one color, Adam told me that they only had black. I asked if I could have them ordered in brown and he said sure but the cashier was able to tell me there were still brown ones in the back stock room. I was a little mad that he did not let me try on those shoes knowingly I wanted to see what they looked like. Then the cashier had to tell them to go get the shoes for me. Since I couldn’t try them again, I purchased but I can return them if they aren’t okay.

Alissa from bp (brass plum) was soooo friendly and helpful !! A total joy to work with !! Perfect experience and I really like the jeans we found thank u !!! She’s the best ! :-) she was polite, poised and personable ! Excellent customer service

This is one of the worst Nordstrom locations I had been to. It’s smaller and the customer service needed a lot of work. You would stand there and shop while their chatting with other coworkers… definitely not professional.

Somehow, someway, somewhere, there are these free radical memories of Nordstrom in my noggin of honest, informative sales people who aren’t obviously gunning for the killer score and me walking outta there feeling and looking so fresh and so clean clean (can someone que up outkast pls? what do you mean «who’s outkast?» am I really that old? *sigh*).
Anyways, the truth is I rarely go to the stores, oh, but when I do, the flood gates of positive associations saturate my mind and it magically becomes my new happy place.
So then why would I give my happy place only three stars?
It’s kinda demented and f-​ed up right, but unfortunately this Nordies falls well short of my expectations and whatever illusions of past glory days swiftly vanish.
The overall feel is this location is more of a retail training ground where those who exhibit the selling touch move on to bigger and better things while those left behind are still good. .. but not great. .. and sometimes they’re not even that good.
And does it even matter when I do most of my shopping online? Not really. But the thing is there’s a reputation of exemplary customer service that has to be upheld and anything short of that reflects poorly on not only that location but all other Nordstroms.

Outstanding Customer service by: Angelica in the BP dept.
She helped me with deciding on a pair of jeans and I also bought a dress. The dress was a bit wrinkly and she offered to steam it for me (went out her way because she had to go to a different area to do so)
Overall she has been by far the nicest and most helpful person in that dept.

These two lame stars are for Hannah C. in Accessories dept for the really bad customer service. I asked her to do the return on my Nordstrom Retail Card, she said «sure» — two weeks later I still don’t have my money back and learned that she made the return onto my BofA debit card. I used my BofA debit to pay for the tax difference when I exchanged the item at Pleasanton. According to their store’s customer service rep, returns on debit cards usually take 10 days to post. I called 10 days later… And the same guy said it takes usually 3 weeks since it was a signature. So inconsistent. I am especially upset at the cashier because:
1. she didn’t say that it was going to be directed to my BofA debit card since it was the card on the most recent return.
2. She didn’t offer if I wanted to put my pin in (faster return) OR if I wanted cash.
3. She didn’t tell me that if I signed, it would take 3 weeks to post.
I spoke to the accessories mgr about it today and expressed my concern. Also, I don’t wait until the due date to pay nords retail credit card bc I don’t like accruing interest. What happened to Nordstrom’s awesome customer service???

Idk what happens to this Nordstrom but so far my interaction the past 2 times with the watch /​jewelry department has been horrible. I can’t help but to feel as if I’m shopping at Macy’s or some other department store where I would expect this kind of customer service.
For example… I went to exchange my watch that the face had cracked and I was told I had to pay the difference between the original price of the watch and the sale price that my bf got it for. And even exchange and they were trying to make me pay difference since the price went back up. Then after 15 minutes of going back and forth the lady ended up just making it an even exchange.
2^nd example last night I brought a watch in that one of the numbers on the face had fallen off and the lady made no effort to help me locate the watch. She gave me a list of 2 store #‘s but couldn’t tell me where the stores were located or phone numbers for the stores. Any other time I’ve came to Nordstrom’s looking for an item they didn’t have at that location I was at, the sales representative ALWAYS went above and beyond to help me locate the item. She even tried to just tell me to pick a different watch and when I told her I wanted the same one she kept insisting to pick a new one. I left and ended up calling customer service.
Sorry Nordstrom’s you are my favorite store but this location has gone down hill in the jewelry department. I’ll be selective next time what store I choose.

This is one of the sadder full line stores. I can’t even tell you how many times the employees have failed to provide even minimal customer service.
Today took the cake. Was browsing in fashion jewelry and a sales associate proceeded to tell me about their sale. Then she pointed out a pair of Kate Spade earrings that would «look good» on me. Well I guess she realized it would also look good on her because without saying another word, she walked off with them to inspect in front of a mirror and put them on hold for herself. Later, she actually said «you snooze, you lose my friend. These purple ones would look nice.» Wait. What the fuck? I just don’t get what is up with this store. No wonder why their merchandise is never quite up to par with other stores. Can’t make your goals if your employees suck.

«Guys don’t need a lot of choices, they need the right choice.»
Sid Mashburn​
So I needed a new suit. A new «happy» black suit. Grant you, I do have a brilliant black Gucci business suit. Problem is that I’ve worn it to so many funerals that, whenever I put it on, it has kind of a sad nuance to it. Now it was time for a black suit that I can wear for joyful occasions.
I love me my Hugo Boss and usually get hooked up when I film and work ½ my week in LA at their boutique located in the Bevely Center. Problem is that LA traffic is worse than a root canal.
I’m a big fan of Hogo’s rtw «Red Label», found the perfect ultra slim, fitted black business suit (think of the TV show Mad Men), and remembered there’s a Nordstrom located on the road to SFO. Special order, it costs $ 1000, but what the hell, I’m worth it for a «happy» black business suit! (OK, pause, channel you some Pharrell, now let’s all sing, ‘Clap along if you know what happiness is to you… Because I’m happy​’)
Called Nordies Stonestown. Seriously, the lady who answers their phone is like, THE BEST EVER! I believe her name is «Wendy». She has an elegantly calm, soothing, and exquisitely professional telephone voice and demeanor (try it, call 415−753−1344 and see for yourself). ALL telephone reps should sound like this AMAZING woman!!!
She connected me with «Vincent», one of the menswear managers. I explained the special order and he was on it like a tick! He quickly found the style, located it at another store, and had it sent over in my size before I could even hang up the phone. Now that’s SERVICE. He kept me posted as to my new suit’s eta and followed up on just about every issue. He really is an outstanding retail pro!!!
Suit arrives, got fitted, came back a week later, and BINGO. I’m HAPPY!
«Milton» brought out my «happy» suit for me to try on for the final time. He was spot on in his service and totally attentive. He even helped me to choose some awesome dress socks and accessories!
The only negative experience I had was when I called the night before I picked up my suit to see if it was ready. Someone in the Nordstrom’s Sportswear department put me on hold for over 15+ freaking minutes while supposedly «checking» on it. I eventually hung up.
Still, I would not hesitate to drop another grand to buy a suit from this Nordstrom location!
So, in unison, let’s all sing,
«Clap along if you feel like happiness is the truth
Because I’m happy…»