Nash Town Car Service

Nash Town Car Service is one of the approved vendors where I work. I am very satisfied with their service. I called Suresh the day before to arrange the ride and it was no problem. He confirmed my appointment via email. The driver arrived on time and actually had to wait for my faculty to get to the car by at least 15 –20 minutes. I was afraid the driver might not be there– but she was there waiting for us. I would use Nash Town Car Service again without a doubt. Thank you!

I’m not even sure where these negative reviews are coming from, but I’ll bet they’re from losers who took advantage of one Groupon or Living Social Deal.
These guys rock. They are prompt, they are respectful, and they are responsive. I’ve used them five times at least, and I’d give them top marks each time. The most recent time I used them was last Tuesday morning… at 4:45am! I even had to change my pick-​up time twice, and Suresh still showed up ten minutes early. I mean, he even waited for me to walk my dog before taking us to the airport!
Simply awesome and classy service.

Same feedback as many of the other reviews on here…
Used them twice. Awful email communication and follow-​up. Like pulling teeth to get a response or even a confirmation number.
First time, the driver didn’t seem to know the city… unless he meant to take the least direct, most trafficked route between A and B.
Second trip, new driver. Sort of knew where he was going, but the dome light was stuck on and his dash said he forgot his oil change.
After swearing them off for good, I got a LinkedIn invite from the owner (Anash) and, today, an email from «ShoppyBag» saying he tagged me.
AVOID them. There are plenty of other options in SF.

AWFUL SERVICE.
I bought the LivingSocial deal, like many others who have reviewed Nash. I had 2 trips scheduled between the valid coupon date (expired on 10/​26/​2010), and both times I had called, 48 hours in advance, they were booked up. Apparently LS overwhelmed their service and they were unable to support the new rush in clients.
2 months before the deal expired, I called Nash to see if they could extend the deal by a month (till the end of November). They AGREED, as long as I could supply them with an email from LivingSocial asking to honor the deal. LivingSocial sent them an email, and I did a follow up call/​email, receiving no response. I kept calling for the next couple weeks and finally got someone on the phone. When I inquired about my email, they said they had received it, and to send them a reservation request. I was relieved, but alas the story is not over.
I called to confirm the reservation, and they replied «The deal has expired, I am now under no obligation to honor this deal». HENCE WHY I HAD CALLED 2 MONTHS IN ADVANCE TO SEE IF I COULD EXTEND THE DEAL. I told them that if this was not possible, or even FORSEEN to be not possible, they should’ve told me when I called /​emailed the 1^st, 2^nd, or even 3^rd time. He then snapped at me, yelling that he needed to call me back. then I heard him talking shit about me to the customers he was driving. GREAT.
Advice, don’t waste your time. They’re unaccomondating and RUDE.
Plus, you’d be better off with a happy driver who doesn’t hate life and other pople.

Two awful experiences with these guys.
First time he told me he’d pick me up and then i called to confirm and he said he couldn’t do it. He said «how can you expect me to pick you up with all the calls i’m getting from my living social deal?» ARE YOU SERIOUS!!!
Second time he told me he’d pick me up from the airport. He then asked me for my telephone number, which i gave him. I got off the plane and no one was there, no phone call at all and I hailed a cab. I emailed him later asking what happened he said «you never called me». Thanks for telling me that was how it works or giving me a number to call.
awful, awful, awful. NEVER AGAIN!

I travel a lot. Tried 5 times to use them, their service was never available. Finally was able to get a lethargic and semi-​garbled confirmation for a ride which was supposed to happen yesterday afternoon. They didn’t show up. I hailed a cab. Garbage.
And yeah, they ‘friended’ me on LinkedIn too. Shya.

Why on earth would the Nash guys now want to connect with me on LinkedIn?

And after all of that, he requested to be a connection on linkedin. I think not.

I am somewhat sadly heartened by the other poor reviews, which I read only after coming back from my trip.
2 stars for delivering (or attempting to deliver — mishap on my return which was mostly my fault, but could have been avoided with better service on their part) the service they promised, but horrible service, rude guy on the phone & rude driver, poor reservation process & a whole host of other problems mean that i’m in total agreement with the other Unilocal reviews — avoid.
Honestly, life’s too short to be yelled at and scowled at by people you are paying. With so many other choices for airport transfer, why put yourself through this?

Singin’ the same tune as others: THESE GUYS ARE HORRIBLE! Do not waste your time! I’d give a 0 if I could.
— Husband bought the LivingSocial deal.
— I emailed 3 weeks in advance of a 1-​day trip (SFO-​LAX-​SFO)
— Took them 2 weeks to reply. In poor English that didn’t really confirm, they did confirmed the 5am morning pickup.
— I asked via email to confirm the pickup, and the 11pm return SFO-​home.
— With VERY rude phone and written manners, they said they couldn’t do it because I hadn’t asked 48 hours in advance. I protested; they said they couldn’t do it.
— Car did arrive on time @ 5am; driver rang the bell (WTF? It’s 5am — others are sleeping you idiot! Call like a taxi!)
— Driver was at least polite.
— Car was older/​not in good repair.
— I took the certificate to the airport; he said that the fine print (size 4 font if that) said that it didn’t include the Airport Tax and $ 5 REQUIRED Gratuity.
— I was so pissed off, I paid the Airport tax and rounded up to the next buck for his gratuity.
Jokers. NEVER AGAIN.
TaxiMagic all the way for me, from now on.

Wow! All of the previous reviews sum up my experience with this terrible business. The man that took the reservation appears to have a sliding rate scale based upon gender. To test my theory, I followed up my fiancée’s call and received a much lower quote. Upon calling him out, he challenged me to find a cheaper and more reliable service. No problemo!
PS — We ended up at the mercy of this shyster through LivingSocial who has yet to sever ties with this company. Says alot about LivingSocial, huh?

Wow, so I guess I’m not alone. I tried booking with them twice. The first time, they confirmed my res then called back the next day to tell me they’re unavailable, but that I should call back the day of my trip to check in case they might be able to pick me up. Not a great start, but I chocked it up to just a scheduling glitch.
The second time, my trip was confirmed and re-​confirmed (they instructed me to call them the day before to confirm). Except that on the day of my flight, no one showed up. When I called the main number, the guy mumbled something about calling me right back with the information. He called back in 15 minutes, saying that the driver is late and he isn’t sure when he’ll arrive (at this point, they are 20+ minutes late). No apology for running late, no explanation. I got angry and reminded him that my international flight leaves in 2 hours. His response: «You should try to catch a cab.» So I did. And now I’m going to contact Living Social to get my money back. This company is just frigging awful.

FYI– Living Social refunded my money within 24 hours, accompanied by a lengthy and impressive apology. Zero stars for Nash, five stars for LS.

HAHAHAHAHAHAHAHA. So I’m not the only one with a horrific experience with them! You know you’re doing something right when all of your reviews are 1 stars. Congratulations, Nash on the Town.
Tried to make a reservation with them a month in advance, then called a week in advance, they didn’t have my reservation, I booked with them again. Took their sweet time confirming my reservation — I thought it was going to be ⁵⁰⁄₅₀ whether or not they actually showed up. They were actually there, a few minutes late, and took us back to the airport in time as well. However, I really thought it was some random guy that came to pick us up.
It was an Asian driver, same driver to and from the airport actually, and he could barely speak English. I really had no idea whether he was with Nash or not, so I had to clarify with him multiple times. No signage anywhere inside or outside of the car. Then, and LivingSocial really needs to get this better, he asked for an additional tip on top of the amount. I thought tip was already included, but evidently not. The driver basically yelled at me for a couple of minutes about how he had to pay the airport and the company or something, so I gave him a couple of bucks to just stop talking.
Anyways, the service turned out to be fine for me, but I would never ever use them if I had the option again.

I tried again and no luck. Nash is generally unresponsive and the one time they did confirm they called back to cancel within 24 hours of the flight! DO NOT DO BUSINESS WITH NASH!

This is an extremely disorganized business. I called and was asked to e-​mail the information. I e-​mailed my flight information and they asked for the airline prior to confirming. Over a 2 week period I e-​mailed them 3 times without any response. I e-​mailed livingsocial and they refunded me for my two vouchers. What a joke! Then on Friday they called me (the day of my flight) and said that they were down the street…1) they never confirmed, 2) they were about 12 hours early. I told them that they had never confirmed after 3 e-​mails and that they also got my times completely wrong. The called me a ride in the evening… NOOO as I told you 2 hours ago, I had to make other arrangements after I never received a confirmation!

There are so many Towncar services in the bay area — why would you deal with these amateurs?
Like everyone else, I bought the livingsocial deal. I get they are overwhelmed with it. But you know, that’s what you expect when you give people a $ 50 roundtrip to SFO and sell 750 of them. And have it expire really soon…
So I recommend you steer clear of these guys, livingsocial deal or not. They clearly don’t understand the internets, and therefore, I don’t want to rely on them with something as important as an airport pickup.
I called them, and a guy who barely spoke english answered. I tried to give him my flight information, but he rudely asked me to email him. So I did, and then I got an email back saying they had no availability, and to call him. So I called, and… well, you get the picture. Terrible customer service and clearly sketch
Thank god LivingSocial is a reputable company and I got a refund.

One star is too much for this company. Terrible experience. Rude drivers who showed up late and didn’t help with bags. Complained about waiting outside ever though they arrive an hour early and didn’t even call to say they were there… I would never use this company and unfortunately maybe not Living Social either as they have not repsonded to my complaints.

Still no call back from these jerks, but Living Social refunded my $ and apologized. THEY got the customer service thing right – thanks, LS!

I have a flight to LV leaving at 6:30pm today and these incompetent clowns didn’t bother to call to tell me they weren’t showing up to drive me to SFO.
I made the reservation via email a week or so ago. Then called them yesterday to confirm the reservation as they had requested that I do. So for them to not call to let me know they weren’t coming is inexcusable.
When I called at 4:10 to ask where they were, his reply was that his car was stuck in traffic on 101. They suggested that I call a cab!
Well guess what d-​bags??? I am on 101S and I can see there is no traffic Northbound that would cause any professional car service to be late!
Good luck staying in business treating people like that.