Mr. Rooter of San Francisco

Had a fully stopped kitchen drain. Found Mr. Rooter by going through few different reviews Called & they scheduled Technician Jeff to come in an hour and he did. Jeff took a look and gave me a quote and also recommended a hydro scrub. Was pricey, but I am not disappointed. Jeff was personable, professional and fully explained what he was doing. Highly recommended.

Stan was incredibly helpful! He was able to fix 2 issues: our sink and our garbage disposal quickly and came at a convenient time for me — after work on Friday! I sat and watched Netflix while he fixed everything in record time. He even let us borrow his wrench.

Was able to come very quickly on the same day (when other plumbers told me they could not come until a day later) to fix a major clog in toilet. Professional and well priced.

Called in with a kitchen sink I did everything in my power to unstuck. No way. No how. Stan
from Mr. Rooter came on the same day I called and he was extremely efficient, helpful, and clean (thank goodness). Sink is happy again and so am I.

I had a clogged kitchen sink for 2 days. I had contacted other plumbing companies with rude customer service and no patience to assist my concerns. I called Mr. Rooter Plumbing who was on the top of Unilocal!I read one review and was move to make a call. The dispatcher/​answering service was friendly and professional and kept me update on the status of the plumber. The plumber who respond to my issue was friendly and well-​inform and informed me of the issue of my kitchen sink. As a single female, it’s comforting and reassure to know I was not being taken advantage of in my home to pay extra but the service provided. The plumber was well-​educated, informed, step by step of resolving the problem. He was professional and even clean up, after the job. Now, I know why Mr. Rooter is on the top of Unilocal!list. Great service!

I must say I am very satisfied with my service! My tub was clogged and Efran and Jeff came to my rescue. I am now able to take a shower without having to swim in it. My tub drains perfectly! Not only that I got a 90 day warranty with my service in case the problem reoccurs! Not only am I satisfied with the work I’m satisfied with the great customer service. Efran and Jeff were kind, friendly and got the job done!!! I can assure you that you will get great service!

I found them through the google household service. I was responded immediately, even it was the Memorial day.
Stan arrived within one hour and took care of the basement drain problem with professional and friendly manner. Everything was up front and there was no hidden cost.
Also, there is 90 days guarantee, if the same problem is there.
I will definitely recommend this company.

Looking for a righteous plumber in San Francisco?
Long story short…
After a dispatch snafu which had me waiting over 2 hours for a service call and Mr. Rooter serviceman Stan mistakenly looking for my Marin County address in San Francisco, the problem was solved by Mr. Rooter main-​men Chris and Stan #1, who dispatched Stan #2 all the way out to Fairfax (a round-​trip of probably 25 miles) and did the job gratis!
Stan #2 was pleasant and efficient and even cleaned-​up after himself to get me back in business ASAP.
Now you can’t ask for better service than that, right?
Mr. Rooter (415) 993‑9888 and tell Chris that Mitchell from Fairfax
sent you?

My sewer line was clogged
And with my luck it was Sunday and the long weekend. Memorial Day.
A lot of plumbing companies did not respond to me but Mr Rooter pick it up and answer the phone
I have explained what’s going on and I have been told that the technician going to be with in two hours
Technician name was Stan .
He was great, very professional and nice
He unclog the drain and I was very happy
Rates are reasonable due to the Sunday long weekend
I will definitely will use them again in the future.

I don’t leave many reviews, but Stan from Mr. Rooter Plumbing was awesome. I had two unrelated plumbing emergencies occur in one day and was leaving out of town the next day. I called their service and Stan was at my door within the hour. He resolved both plumbing issues with great professionalism. Great service!

They were not very helpful.
We had a clogged toilet. I set up an appointment and they failed to show up in a 2 hour window. They offer a $ 50 discount and we set up another appointment. The second time the plumber looked at the toilet and every other visible pipe and decided that the toilet was clogged. The plumber snaked the toilet a couple of time for about 10 minutes and it sort of worked ok. With the $ 50 discount the bill was $ 179. That afternoon toilet was barely flushing. While they do have a 7 day guarantee I decided to fix it myself. I removed the toilet and the waste pipe was clear. I went to Lowes and purchased a toilet auger $ 30. Within 5 minutes I removed the cap to may electric shaver that had fallen into the toilet.
Why didn’t I can them back? Well the plumber indicated the next step if snaking the toilet didn’t work was to remove the toilet and snake the waste pipe. The rough estimated for removing the toilet and snaking the drain pipe was $ 500. It cost me 30 minutes of my time and a new wax seal costing $ 4 to check the waste pipe.

I called Mr. Rooter for a clog in our office kitchen sink. They arrived promptly, were courteous and showed me how their pricing worked. The clog turned out to be quite serious due to the age of the building’s plumbing and its many twists and turns. They did find the clog, got rid of it, sent me numerous pictures of where the clog was, what it looked like (YUCH!)
In this day and age, it is absolutely wonderful to get this kind of prompt, courteous and efficient service. I would NEVER call anyone else.
Thanks, Mr. Rooter and Tohi and Amber!

I found them through Thumbtack and loved the experience!
They are very professional, friendly, prompt, clean and licensed. They do background check on all of their technicians is what I heard.
I received a call after I made the appointment online. They call you 10 – 30 minutes before the technician is expected to arrive. You also get an e-​mail about the technician profile. This was very helpful! During the whole process of scheduling, the communication was fantastic.
The technician was very friendly, clean and on-​time. He had a uniform and he wore booties before entering my house. He cared to keep the place very clean; he covered my floor before putting anything down on it.
I had a kitchen side sink that was not draining for over a year. He fixed it in less than 30 minutes (includes cleanup too!). I paid $ 193 for the service. After he left, I had no cleaning to do. He cleaned everything before leaving.
Great experience! Highly recommend them!

Their model is that they won’t give you any quote on the phone, but the assessment and quote is free. I was worried it would be a high pressure sales situation but had a quote from another local plumber who was also scheduled to come by later.
Indeed, Mr. Rooter’s price was higher (although only by about $ 25). I explained I had a better quote and the technician was polite and said thanks, that he understands, and no hard feelings.
So I didn’t use them in the end but 4 stars for actually beating my expectations about hard sale and guilt for coming out and not getting the job in the end.

I had to change a water heater, so I called Mr. Rooter, the receptionist made an appointment at 9:00 Am the next day, to have some one to check out and give us free estimate, but we waited until a little bit before 10 AM, someone show up after 10 AM, but we had to leave, so we had to reschedule the appointment, this time he came on time and I got a oral estimate of $ 4269 dollars to replace my 30 gallon water heater, that is too much higher than I can afford. I got two calls from their customer service, offer to give me $ 300 discounts and two other estimates, the lowest estimate was $ 1650,to me it was still too high, luckily I fund someone else to do the job, I only paid $ 850.

overpriced service that left me with standing in sewage with my toddler.
technician very nice guy who took out toilet. didn’t tell me that the? phalange was missing. He rooted the toilet told me that it would be fine. 3 calls in 72 hours later I was standing in sewage my house having been flood out. the phalange is the piece that secures the toilet. the previous plumber had used a ton of plumber putty to stop the toilet from leaking these guys just bolted it to the floor so it leaked like crazy. each time I complained they stated there was nothing they could do. They recommended a 20,000 replacement and walked away literally. hazelwood plumbing (
) came the next day rooted the toilet and put a new phalange for a few hundred dollars. It worked until a few weeks later I could figure out what was going on. I ultimate replaced a portion of the line which had a root ball in it. Mr. Rooter is owned by general SF. These guys are heartless, quality is poor, prices are high.

Had a great experience withMr Rooter.
I called them during the night as I had an emergency. A lovely man Tohi Kaihau came out to take a look at the situation.
He was professional, courteous and helpful. An asset to the company for sure
Mr Plumber seems to be a quick and efficient company.

We had a big plumbing job done by the last owner of mr rooter, and when the sewage pipe in the garage started leaking I called the new owner of the franchise. They came right away and Even though the new owner, Rich, felt that this was a new problem and not covered by guarantee, they fixed it for free anyway (I ended up paying them after it was done because it seemed like the right thing to do)
I was happy with the work and would call them again!

Nice folks, but you are definitely going to want a second opinion. They were quoting thousands of dollars of work but we got a family friend to do a simpler, better fix for $ 60.

Came out in the middle of the night to diagnose the problem after our toilet /​shower started backing up, and came back to clear the problem (for no extra cost) later the following morning once the family was awake — since the snake was going to be a bit loud.
Good customer service on the phone, and the guys who came out were professional, patient and polite. Reasonably priced.