Mission Auto Body

I had extensive paint chipping all over my 2004 Nissan 350Z and took it to Mission Auto Body to repaint practically the whole car. They did a wonderful job, and took out a few dings and replaced the front ornament in the bargain. Vince and Brenda were a great team — the coordination with the insurance company was superb, and they noticed things I had not, and got the adjuster to include them in the claim. It took some time to do, but I would much rather have it done right than quickly. The car looks brand new! I could not be more pleased and can recommend this shop without hesitation.

Vincent, Brenda, and their crew have repaired our van so many times I lost count. A few of the times it was our fault, mostly it was others rear– ending us.
They have done beautiful work on our van. It looks brand new still! They are nice, courteous, timely, friendly.
They have done excellent work and I plan on having them restore an old car for us. We keep going back to them!

I have been a repeat customer at MAB and must say I highly recommend them. Excellent service, prompt and friendly service. Was even provided a ride by owner. I’m a happy customer.

I was referred to Mission Auto Body by a friend. I needed to fix a couple of door dings on my passenger side doors and wanted to go somewhere reliable. Vincent was extremely helpful in providing me with a full quote regarding how much it would cost and what he was going to do to get the dents out. I was very pleased with the quality of work and service. I also felt the price was fair for the work to be completed. I would recommend Mission Auto Body, without a doubt.

When my 1996 Volvo wagon was rear-​ended, AAA towed it to Mission Auto Body which is in my neighborhood. The car had been accelerated into at an angle while I was stopped at a light. The passenger side and even the roof were damaged, along with the tailgate and suspension. The rear bumper and one tail light were dangling from the car.
When the car and I reached the shop, Brenda in the office could not have been kinder. She was concerned about how I was doing, offered to have me driven home, and told me they would keep the car until I had a chance to talk with AAA.
Due to its age, AAA quickly declared my well cared for, well running car a total loss. I was offered a small settlement. Mission Auto Body continued to hold my car for the next several days while I decided if I wanted to have it repaired. They did this in a busy shop where space is at a premium.
The shop manager Vincent patiently walked me through the damage, both with the car on a lift and on the ground. He never expressed any hesitation about being able to repair it, but he urged me to be sure I wanted to invest in repairs instead of buying another used car. I visited a number of car lots, but ultimately decided to repair the Volvo.
Brenda went over the estimate with me item by item. The shop would accept no money until I received AAA’s settlement check. They went to work finding replacement parts for the 16-​year-​old car and restored it perfectly. They then did a paint job that blended seamlessly with the existing paint, and returned the car to me clean and detailed, looking like there had never been any damage.
Thanks to Mission Auto Body’s solid work my wagon is back on the road with no reminders of the accident. I will always be grateful to the shop not only for the excellent job they did, but also for their compassionate attitude at a difficult time.

I’ve brought numerous cars here in the past. Most of the time, I take my cars here for painting the bumpers after a few rough years in San Francisco (nobody in the city knows how to drive here, or maybe they’re taking the name «bumper» a bit literally).
Everytime they’ve done a great job for my requests. They were even able to match the color for an older car of mine. For the most part, I try to sell the cars after I get them worked on. Maybe it’s psychological, but the cars tend to sell with relative ease after I get them repainted a bit.
My father also took his car here before and the owner gave us a complimentary buffing (with my approval) for the front fender. He noticed some white paint or dried sheet rock kind of material on it, and offered to buff it off for us.
I would recommend this body shop to anyone who needs a bit of TLC for their car. Even if you want to repaint the entire car, they seem to do that also. I saw a car being worked on that was not a factory color and the workmanship was quite nice.

If there was zero stars, I wouldve done that… I brought my car in for a quote for a claim for AAA. I was sent here to have the damages looked at. The repairs are covered by AAA and I know I have the option to get cashed out instead. However the lady who was there was of no help at all. She told me to bring it back when I’m ready to fix it. I replied AAA sent me here to get the quote approved but she said otherwise. She claims she’s a AAA direct repair shop and AAA ONLY cuts checks to them and the quote was going to be useless. Total BS. Looks like unless they get paid, they don’t want to help… Highly don’t recommend this shop at all. Or least speak with a different worker. I’ve dealt with AAA claims before and not once was I told this. AAA usually direct me to 19^th Ave Autobody for the estimates, those guys are helpful, concern and advising. Everytime I went to the 19^th Autobody, I left there satisfied with no concern of more paper work or phone calls …
AAA should take another look at this place and see if they are truly worthy of holding the direct repair sign… I will never bring any of my cars nor advise anyone also. Customer service is shady and a waste of time… Get it done right the first time so u don’t have to deal with these rude people.
I ended up calling AAA to proceed with the adjuster. The agent came directly to my house after explaining how mission auto body refused to do the quote. They were a bit speechless and offered to call them directly and inform them of my appointment, I refused and AAA offered to come directly to me. AAA directly handled the claim and apologized for the incident with Mission Auto body.

my car had a hit and run incident while i was out of the country this summer and my parents, who were watching my car, took it here. i THOUGHT the work was great and would’ve been happy to give a 5 star review for promptness (and it’s AAA approved!), until i got into a freeway accident last month. the damage was similar in both accidents, but this new repair shop took twice as long — why? apparently MISSION AUTO BODY used corroded parts when fixing my car over the summer, so this new body shop had to undo the damage and add almost $ 2000 to replace corroded parts. they had called AAA to verify my last accident and had all that information pulled up on record when i picked up my car yesterday. very shady and suspicious. not only should Unilocalers know what they are potentially getting themselves into, i’ve also called AAA and asked them to review this business so their good name isn’t associated with a business recycling parts to save money. car owners beware!

First time I had ever gone to a body shop that asked for money to even do a quote. What the hell.
Came here on the way home from a friends place. The place was hard to find a place to park. After deciding to just park it in the driveway, a rude woman appears and tells me that quote no free.
Should had told her business no free too.

For many years now, I have always taken my Lexus IS300 here to get bodywork done.
Vincent, the owner, is a friendly guy and he always strives to make sure that I am satisfied with the work performed on my car. If there is anything that I was not satisfied with, he would immediately get one of the workers to fix it until I am satisfied.
Over the years I have come here for major bodywork (bodykit, hit & run accident, rear-​end accident) and other minor things (i.e. scratches)
They have always taken great care of my car and the pricing is reasonable as far as bodyshops go!

I decided to bring my car here Saturday morning after a linen truck backed into me. It was the only shop open at that time and with an open schedule. They are in the CSAA network, which was what i was looking for, having had good experiences in the past. Brenda was very nice and had the Hertz driver come to shuttle me over to rent a car (they will bring you back to the shop when you return the car). All communications were between the shop and the insurance adjuster. The work took one week and a day, which was reasonable to order the parts an do the repairs. Everything turned out great and the car was cleaned and detailed. I am a very happy customer. Turns out that I read the past Unilocal reviews after dropping off my car and was a bit concerned. The front of the car looks like new now.

I’ve been taking my cars here for over 10 years. They are AAA approved shop and their work is guaranteed by AAA if you have their insurance. Ask for Vincent or Brenda and they’ll take care of you. I have never had to take my car back because the work was unsatisfactory.

Cost is way too much for the level of work they provide– there’s a million other places that don’t try to rip you off by adding unnecessary costs. Never going to do business here again.

It’s interesting to see that this shop got two previous 1-​star reviews, but perhaps they made a concerted effort to turn things around. I went here because they were a Progressive-​preferred shop, and since I didn’t have a preference, I decided to trust their choice.
The repairs on my car were superb, and they completed the repair in a reasonable time. They worked directly with the insurance company and rental car agency so I didn’t have to arrange a thing. The insurance adjuster worked directly with them and I didn’t have to be present. When I picked up my car, I simply left the rental with Mission Auto Body, and they took care of the entire rental return. Completely no hassle.
The owner was very friendly and eager to please. He not only fixed the damage from my parking-​garage incident, but he touched up every single scratch on my car — completely on the house. My car didn’t even look this good when I bought it as a pre-​owned vehicle.
They also completely detailed my car — inside and out. It was spotless when I picked it up.
It really sucks when you have a bad experience with car service shops, but it is also great to hear when a shop turns things around for the better. Certainly, this shop seems to have pulled it off.

After getting my Audi S4 backed into my insurance company recommends that I take it to Mission. I figure that taking my car to their recommended shop would just make the process go faster and smoother so I agree to do it. Before I go any further I should explain that I’m very protective of my car and I have clear «rock chip tape» or «armor» installed on the front of the hood and bumper which got torn in a few places.
When I set up an appointment to have an estimate done and drop off my car I’m told that I would get an estimate on the spot that I could review. When I bring my car in the owner takes a 10 second look at the damage and tells me that I can go and that someone will call me with an estimate. While this made me raise an eyebrow, I decided to shrug it off and wait for the phone call.
I get a call later that day saying that they will be repairing the dents and scrapes on the bumper as well as replacing the damaged rock chip tape on the hood and bumper, which also includes repainting the bumper. However, I am told that I will have to wait 3 weeks between having the repair/​paint done and having the rock chip tape replaced so that the new paint on the bumper has enough time to properly set. I’m perfectly fine with this as I don’t want to do anything that could potentially damage the paint. I am also told that the repair/​paint would be done by the end of the week; I dropped it off on a Wednesday I believe. Assured that everything will be back to normal on my car in a few days I go on with my life as usual.
Excited to get my car back I call Mission on Friday morning to confirm that my car will be ready to be picked up and am told that it won’t be because the paint still needs more time to dry. Having to wait until Tuesday to get my car (stupid Labor Day), I hang up the phone disappointed that I’ll be stuck driving a Kia for another 3 days.
I call up Mission on Tuesday morning again to confirm that my car will be ready to be picked up and this time I’m told that yes it will be ready, but not come until after 4:30 because they are still putting the rock chip tape on! I tell the woman on the phone (who barely speaks discernible English) that I was told that I needed to wait at least three weeks before having the armor put on so that the paint would have time to properly set. She then asks me if I don’t want to have them put the armor on and I tell her no because it is my understanding that this could potentially damage the paint and that I’ll be there that evening to pick up my car.
So I leave work early to drop off my rental and pick up my car and as I’m on my way there I get a call from Mission asking me if I can wait another day to pick up my car as they aren’t finished putting the rock chip armor on! I then tell her (same woman by the way) that no, I will not wait another day, again not to put the tape on the car, and that I will be there in less than an hour to take my car home.
I get to the shop at which point I have the same conversation again with the woman on the phone except this time in person. I then have the conversation again with the owner of the shop; again saying that I don’t want to wait another day to have the tape put on because it was explained to me that putting the tape on before the paint is set can be potentially damaging. After agreeing that I will bring my car back in when I feel it is ready to have the armor installed they finally go get my car. Of course the bumper hasn’t been put back on yet and so I have to sit there for half an hour while I wait for them to do that. When they’re finally done I give it a quick eyeball, not wanting to spend any more time there, and take my car home.
When I get home I decide to give the work a closer inspection and see that there is a 3 inch wide streak in the paint where it began to drip as it was drying! Now, again, I’ll admit that I am quite picky when it comes to my car, but talk about half assed work. I immediately contact my insurance about the issue and ultimately decide to bring it back to Mission and meet my claims adjuster there to inspect the work that was done.
When I bring my car back to Mission and have the adjuster look at the drip mark he agrees that the bumper should to be redone. The owner of the shop also agrees to redo the work, but at this point I have no interest in leaving my car with them again. Of course at this point the owner gets upset and starts off on how this isn’t a brand new car or anything and that the bumper isn’t going to be perfect and on and on, missing the point entirely. Not once did he apologize for the mistake or all of the miscommunication. All he gave were excuses and arguments for why the work wasn’t done right. Pathetic!
Anyway, to sum up this ridiculously long review, DO NOT take your car to Mission Auto Body. Not only are they lazy, vague and inconsistent, but the work they do can’t even be described as mediocre. If I could give them less than 1 star I would.

Please do not go here for your auto body repair. The experience I have with this shop is horrible. First off, I came in to repair a scratch on my bumper. I asked the guy about color matching and he said it wouldn’t be a problem since the paint was a factory color paint. The price he quoted me was average but I lived nearby, so I said ok. One week later I came to pick up the car, the paint job on the bumper was HORRIBLE. The bumper color was way off from the rest of the car. I asked the owner about it, some Chinese guy around his 40’s and he said that was the «best» he could do. I told him the mismatch paint was totally unacceptable and to redo it. He refused saying it was his best job and to pay up. I have never met such a unprofessional, uncooperative shop of this kind in my life. Please do not go to this shop for your auto body repairs. Imagine, they can’t even get a bumper color to match up properly on a factory color! What other poor quality work do you think they do?! I don’t even want to think about it! Grade of F for this shop!