Merry Maids

The first time I used them I was actually happy, though it may have been from having cleaning service for the first time in my life… Second time, not so good. I have called merry maid to complain and said they’d call me right back. I am still waiting for the call back… Now it is the weekend and can’t do much but wait until Monday to cancel things with merry maids…
Attached pictures of how I found my house today
Cheers

DO NOT USE! I would give zero stars if possible. Terrible service, awful attitude, no professionalism whatsoever.
I hired Merry Maids to clean an in-​law unit at my elderly mother’s house. There were a few specific requests made, like cleaning the inside of the mini fridge, wiping down the walls, and no time restrictions given. I was willing to pay for a job well done!
Not only did the dust not get cleaned out of the corners, the toothpaste splashings not get wiped off the walls and surrounding sink area, and the dead fly not get removed from the baseboard, but our «merry maid» Alex LIED about cleaning the mini fridge drawers (there was still sawdust visible), LIED about mopping the floor (a wet paper towel came up filthy after she left), and her «great» job cleaning the shower apparently didn’t include removing the used band-​aid stuck to the inside.
We complained to the office and they agreed to send someone out to redo the pathetic job free of charge. Who do you think comes out? THE SAME «MERRY MAID». She was rude, completely unprofessional in appearance and interaction (her pants sagged so low that I saw her underwear almost in its entirety, and when I mentioned that the toothpaste hadn’t been wiped off the pipe under the bathroom sink she replied «that’s not my job».) We asked her to leave.
Merry Maids, you will never have our business again. If I am going to pay someone to clean for me, I expect professional cleaning, and based on the amount of time I’ve spent arguing and dealing with this service, I could have done the job twice as well on my own.

Crooks and thieves! Hired them to clean our elder mom’s home for a while. That ended when we found her gold jewelry missing! Not only did her jewelry go missing, we then discovered that they had been stealing from her silverware sets, one piece at a time! DO NOT HIRE THEM!!! Negative stars here!!!

I used the service twice. I was pleased with the first two people who came Miguel and Ivy. The second time I used them I was not satisfied. I couldn’t have done a better job myself. I will use them if they only send me the first people who came out.

Not good. I tried them for about four weeks in a row and the quality is less than satisfactory.
There’s a difference between a janitor and a housekeeper. A janitor comes in at night, vacuums the floors, empties the trash, and that’s it.
I expect a housekeeper to clean the house. If something is on the floor, a housekeeper moves it, she/​he doesn’t vacuum around it. They dust. They wipe off the glass kitchen table with glass cleaner, they put a dish in the dishwasher. They CLEAN.
Merry Maids aren’t housekeepers, they’re janitors at best.

We’ve been using their biweekly service for two years. They broke a iron that was sitting in a table and cracked a computer monitor. They left a note admitting they broke the iron but no one would return our calls or emails about getting reimbursed even though they are supposed to be insured. The service varied on good to poor cleaning, and yesterday they didn’t even bother showing up or calling to let us know. We’re finally canceling and finding a better service.

Do not use them. I hired Merry Maids from the hospital. I had been there for over 5 months and wanted my place clean when I got home. I wasn’t able to interview them in person just relied on their long time service in SF. Not only was it a HUGE WASTE OF MONEY but, when I was able to get out of bed, I discovered that a pearl necklace I bought in Belgium was gone and my paper shredder had a huge dent on the top. The necklace was one of my favorites. I am quite sure they would deny any wrongdoing and probably even accuse me of slander.
I was still loopy for several months. after I got home and just didn’t have the strength to argue with them. The total price was $ 600 even though I have a very small place and chose to forgo the oven cleaning. This charge was much higher than the estimate.
I feel I was the victim of a scam and will never hire them again. It was a totally disheartening experience to be treated in such a manner while I was an invalid.

HORRENDOUS SERVICE!!! I am never using them again. I had been using them for about two years on and off when we really needed our house deep cleaned. The last time they came and cleaned, they did not thoroughly clean the bathrooms. Matter of fact, the shower was dirtier than before they showed up.
Today I have had ENOUGH. After being told that they would arrive between 10am and 12pm, we patiently waited. At 12pm I called and was told they were running 40mins late. 12:45pm rolls around and I’m told they are just parking now. Closer to 1pm.
I am sick of the horrible service. Not only do they NOT clean well (I can do a much better job and that is not saying much), they are consistently LATE. Beware.

Beware of possible theft! I had contracted with Merry Maids for a year. Service was inconsistent and I regularly noticed nicks and scratches on furtinure but it was convenient. This week I noticed all my gold jewelry and several gemstone items worth around 3k were stolen from my apartment. These were items tucked away in drawers and jewelry boxes within drawers so it was pretty invasive. There was no forced entry so it was done by someone with a key to my apartment which is limited. The police are investigating but I strongly suspect it was the cleaners at Merry Maids who were either taking an item or two at a time or cased the place first then came and took it all when I wasn’t home.

I was almost scared away by the Unilocal reviews, but I needed someone to clean my apartment after I moved out, and my landlord recommended Merry Maids. I’m glad she did. Maria did a really great job on my apartment in just two hours. She was personable and hardworking. About a half hour after the time window they gave me, but when I called, they called me right back and apologized for the delay. I’d use them again.

I have been using this company for over a year now. Honestly I have no idea why I kept them that long. After every single time I would have to call and send photos of the terrible job they would do. They just put me over the edge and I am sick of complaining and having them send another team out for what the first team should have done in the first place. Today I finally terminated there service. I just could not see what my $ 165 a shot was getting me. My advice to all who are thinking of using this company, think again.

They have not even gotten to my home yet and I couldn’t be less impressed. They said they were going to be at the house between 12 –2. No call and no show. I call them and they tell me the person is on the way and they will call back. No call back. I call again and ask when they will be there it takes 10 minutes to tell me that it won’t be for another 45 minutes. I will reserve to take this down depending on the outcome of the cleaning.

If I could give them a negative rating, I would. I have had four cleanings total and had to call and complain about two! They did a horrible job cleaning my kitchen and had to come back to clean it. As someone else mentioned in their review, they left dirty footsteps all over my kitchen floor and didn’t wipe down the cabinets AND THIS WAS MY INITIAL CLEANING. When they did return to clean my kitchen, they broke a knob on my stove which I had to pay $ 16 to replace. The second time, they just didn’t even bother cleaning my bedroom. Really? How do you just miss cleaning one room? I requested a waive in the cancellation fee since I HATED the service I received. And guess what… NOPE! Not an option because it’s for the first deep cleaning service they provided. Deep clean… yeah right!
And why do they not plug back in things they unplug?
And what cleaning service doesn’t do dishes or laundry? Really?
Their service and customer service is BELOW standard. And the pricing is outrageous for the kind of cleaning you get. It sucks when you to come home and clean up after the cleaning people! SLOPPY SLOPPY WORK!
Good riddance!

Safe, good pricing, bonded and insured. Management is very attentive to customer needs.

I hadn’t used them in a while and now I remember why. Sloppy job: they left dirty footprints on the kitchen floor. Ignored a room I asked them to do. Lack of dusting. Unplugged lamps, computers, several other items ans left them unplugged. You just feel their utter lack of commitment and pride. And it is unbelievably expensive for such sloppy work.

I was traveling for weeks and needed a service to clean my apartment. I called Merry Maids and booked an appointment. They said they would be there between 1−3pm. I was kinda surprised that the time window was 2hours… but…I really wanted to come home to a clean apartment so I agreed. A friend agreed to meet them at my place to let them in… great…
The day of the appointment I get a call from my friend at 3:30 and they’re not there! They never called to say they were running late. I called the service and they say uh, they’re running late. So I ask how late and they tell me they can be there by 4:30! Over an hour and a half late? Really? Hmmm… My friends very easy going so he offers to stay until 4:30 and let them in. I call back and confirm and they promise they’ll be there…
They never showed…
Do NOT use this service. They do not show for confirmed appointments and judging from the other reviews when they do show they do a lousy job.
Bye bye Merry Maids.

I used Merry Maids as a move-​out cleaner, as I was moving out of state and didn’t have anything left to clean my empty apartment in Cole Valley with. I was originally told they had a minimum of 2 hours (for two people = 4 hours) of cleaning by the woman on the other end of the local line. After calling the 800 number I was informed the minimum was 30 minutes. That’s a $ 150 difference. Strike one.
I opted for an hour and chose the very same say my landlord was supposed to do a walk-​through. Big mistake. They were supposed to show between 1 and 3 pm and work for an hour, but didn’t show up until 5 minutes past 4 pm. This is a move-​out cleaning, people! Anyhow, I was quite specific with the person I booked with about what needed to be done — the floors, bathroom, and fridge — that’s it. I tried to convey this to the cleaners — as well as their boss on the phone — that they had 50 minutes to do these things, but they were slow on the uptake. Meanwhile I’m breaking out the windex and doing the light cleaning myself. Strike two.
My pregnant landlord shows up early and I was a little worried about all of the toxic fumes going on. She explained to the women in Spanish what they should complete in the remaining 20 minutes, they did it, and they left at 4:45. They still charged me for an hour after arriving an hour late and working only 40 minutes. Strike three.
As a side note — and I have no real proof of this — my landlord mentioned they were whispering some rather unsavory things about this particular job.
Did I get a good clean result? Yeah… Was it worth the sloth-​like attitude and my own personal time for this particular move-​out? Absolutely not.

NOT impressed. They charge 200 $ an hour, showed up at 0915 and left at 1055. There was dust and hair balls left in all the corners. Sloppy, inconvenient and shorted us on hours.
On top of all that, we called to complain and they said they’d refund us 25 $ for the lost time (but not the crappy service). They didn’t even manage to credit us the money.
Would not recommend.

MERRY MAIDS SUCK SO BAD!!! DO NOT USE THIS SERVICE!
Upon moving into my new place in the city under extremely quick circumstances, the previous tenant in my apartment did not exactly leave the place clean. I don’t think the poor girl even knew what a cleaning product looked like.
So, while checking out my new neighborhood, I noticed a Merry Maids office nearby. Now, I have always considered maid service such an incredibly indulgent luxury, but– guess what? They were having this GREAT offer: «$ 30 off for new customers!»
So I though, eh, let’s give it a shot. I set up a cleaning appointment over the phone, and then asked the woman about my $ 30 off. «Oh, you get the $ 30 off after your third house cleaning,» the woman said. «$ 10 off per cleaning, and the third you get the $ 30 off.» I was pretty pissed about that, and told her I thought it was false advertising, but sucked it up as my place really needed to be cleaned. I made the appointment for 4:30 that next Tuesday for $ 100, which I thought was really steep, but had never done this before, and was comforted by the fact that I would get some of the money back with the coupon.
Monday rolls around, and they call and say, «We’re just reminding you about your 2:00pm cleaning tomorrow.» What? I was very clear about the fact that I worked until 3:10pm in Hayward, and could not get to the city until after 4pm. The lady was very rude and acted as if I were «making up» this fact, as their maids didn’t work past 4!!! Her attitude made me livid. I had to make arrangements to leave my key in a hiding spot, which I was very uncomfortable with.
I came home, and the place was clean, but the floors were NOT VACUUMED! I asked them about it, and they were like, oh, we’re paid by the hour, and our hour is up so we need to leave. I was like, not without vaccuuming, it take three seconds, and in my opinion, a house cannot even be presented as being «clean’ without being vaccummed. They huffed and puffed about this, but then relented. Come on– I live in a STUDIO apartment! Two women in one hour being paid $ 50 each, are more than capable of leaving a studio apartment smaller than most people’s bathrooms clean.
The next month I called, and received about the same attitude on the phone about wanting the maids to come at later hours. It’s as if these people don’t understand that if we were at home from 9−5pm, we’d do this stuff ourselves. The second time the ladies came, and again, I had to really push about them doing a thorough job including vacuuming.
Then the third month rolls around– HALLELUJAH! One more cleaning and I get my discount, and then can drop Merry Maids forever! I call up to make my last appointment, and then mention that I want to make sure the $ 30 is debited due to the coupon deal. The woman on the phone says– Oh no, you don’t get that. That’s only for long-​term contracted new customers. I just about hit the roof. I explained that I had already been dragged around the first time I called about the discount, and now the rules were changing again, and I was getting royally hosed. She said, «Ma’am, we’re refusing your discount, and arguing won’t solve anything. If you have a complaint, call the corporate office.» I said that I was going to call right this instant, and asked what the phone number was. «I don’t know,» was my response. Followed by a click– she just hung up. I was furious. I called the corporate office, wrote two emails, and called back my local Merry Maids to let them know that as of that day, I was refusing all future services.
I have now changed to Greenway Maids in San Francisco, who are due out this Thursday, and who by the way, are only charging $ 88 for one hour, with two people cleaning. I will never use Merry Maids again. They treat their customers as an inconvenience, their hours are terrible, and they do the bare minimum of work for the most expensive prices. In addition– their «discounts» are fraudulent, false advertisements.

Disclaimer: Merry Maids never made it past the initial consultation with us, and therefore never cleaned our home.
Why not? My husband is a self-​described neat freak. I have been tactfully criticized for leaving miniscule english muffin crumbs on the counter. Dishes do not get left in the sink for ten minutes, much less a full day. Even our dog, with her short (non-​shedding) fur is obsessively clean. My loving husband once commented that of the million and one reasons why he would never cheat on me, «hygiene of a potential mistress» ranked right up there.
Which is why we were appalled when Merry Maids came to our tiny «city-​pad» and declared that it needed a $ 310 «initial cleaning». When we politely mentioned that we had employed a weekly housekeeper for over a year, and that she had just come to clean LAST WEEK, our Merry Maids representative «tsk-​tsked» that «no, your house needs a FULL cleaning». And what would that entail? «You know, a DEEP cleaning». Like our lovely housekeeper did last week? But for $ 200 more.
I’m off to scrub the toilets myself, and hope that my husband rewards me with a dinner worth what we saved on Merry Maids.