MaidPro

Good for a bunch of roommates who don’t want to fight about cleaning common areas.
I went with them simply because they were the cheapest game in town and I think they were pretty good for the money. They were only cleaning the common areas of our three bedroom apartment and considering the low price, I was pretty happy. It was never a terribly deep clean, but everything was always neat and sanitary. They did an especially good job on kitchen counters and the bathroom

Receptionist couldn’t give an estimate right away, had to hang up and call me back an Hour later. When she called back I approved the estimate and told her the day I would need service. She said she would then have to find out if that was ok and call me back again. Do they not have readily accessible estimates and schedules with them? Well, she never called me back. I tried calling back several times the next day to see what was up but no one ever answered. I took my business elsewhere.

Used them for over a year. If you have valuable stuff… do not use them. They knocked my guitars and paintings and damaged my furniture. Didn’t make any attempt to replace the damaged item. Just blew it off. Even after I gave them a $ 700 cleaning job.
My other tenants complained sooo much about them I had to reimburse them for my bad referral!
Hope this helps everyone!

not happy with this service at all.
when the cleaners arrived for the initial «deep cleaning» they barely said hi to me when they came in and pushed past announcing they were maid pro. i had explained to both the initial service rep and sherman what areas i wanted clean, areas i wanted left alone (door would be shut) and that dusting and vacuuming was the highest priority. 2.5 hours later the couple left marking all the boxes on their typical so-​many-​points checklist.
my entire house is on the larger side and has hardwood floors throughout with area rugs. none of the carpets had been vacuumed and the floors were dusty to the point where i could see their swifter marks where they hadn’t moved items out if the way.
i called sherman and let him know i was very unhappy and that if this is what they called a deep clean that i wasn’t interested in seeing what a typical cleaning was. i explained that it looked like the fast kind of «clean» i would do… like 10 min before company has to arrive. he apologized, said he would talk to them, and offered to let me try the service again in 2 weeks free of charge to see if they did any better.
(i also told him that i had an upright vacuum in the house that was sitting right next to the front door should they like to use it)
they came the second time ringing the doorbell over and over, clearly ignoring a BIG sign i had next to the bell that my baby was sleeping and to please knock. when I answered it, alerting to the sign, they stared blankly and apologized, loudly, over and over waking my kid.
they cleaned. they left.
still tons of dust on the floors, marks all over the appliances… and they BROKE my vacuum. yes, folks, broke my vacuum. i had used it days before and it was perfectly fine. the toggle from hardwood to carpet stopped working, the piece that allows the wand to have suction is jacked, and the entire canister doesn’t sit in the vacuum right.
immediately called and cancelled service. thanks for taking $ 250 and collectively over a month not cleaning my house any better than i could in 1 afternoon, and hundreds of dollars for a new vacuum… wtf…

I used this service for a few years and recently terminated them. On one occasion, cash went missing in my home. Other times, things were half-​cleaned, and I sent pictures to Sherman, the manager (an owner?) showing the lack of care. I had a difficult time communicating with the cleaners, as most of them do not speak much English. While Sherman’s emails always seemed responsive and concerned on their face, ultimately the quality did not improve.
Three weeks ago, I asked for my keys and balance back (I paid in advance), and I still have not received them. Apparently they sent them to my apartment which has unsecured mailboxes without confirming where they should send them, as opposed to my official mailing address, and they have gone missing.
Be very careful of this company.

I’ve had four cleaning services over my 20 years of home ownership. MaidPro was the worst to date.
I initially contracted MaidPro to clean my loft given their great marketing effort and follow up from their corporate office. I noted right up front that I had a long haired cat and that there was construction in the neighborhood so lots of pet hair and dust. Sherman, the local manger assured me this wasn’t an issue and set up the first cleaning at std. 1.5x normal price ‘to set a baseline’. I took the morning off work to run through the cleaning requirements with Sherman and his team. The team was 90 minutes late. Sherman was a no-​show and the cleaning team didn’t speak a word of English. I did my best to communicate the dos and don’ts and indicated for them to use my rotary vacuum on the rugs to address the cat hair and dust. The cleaning was a B+ but good enough for me.
Second visit and there were numerous issues — mirrors with streaks, natural stone shower still had soap scum, etc. Noted issues to Sherman in an e-​mail and got a very apologetic response and that it would be taken care of correctly next time.
Third visit and still the original issues plus now the rugs obviously had not been vacuumed with the provided rotary cleaner and still covered with cat hair, etc. I sent Sherman pictures of the issues and requested a new team as the old one seemed unable to follow direction. Again, Sherman was very apologetic and sent a new team the following day to resolve the issues. Another morning off work the next day (cleaning 3.5) with Sherman a no-​show and to walk the new team through the dos and don’ts, again also could not speak a word of English. Did my best to give the same instructions as team A. Cleaning resolved the original issues but no extra effort was put in.
Visit 4.5 and working from home I kept a watchful eye on the cleaning process. Team never used the vacuum I provided, didn’t use the stone cleaning supplies for the shower that I provided, clean was cursory at best, back to the same issues above, and was out in ~45 minutes where it typically takes me 5 hrs. to do a full cleaning (it’s a big loft). I subsequently canceled my contract.
My opinions are two-​fold. MaidPro was a complete waste of my time and Sherman is a ‘corporate apologist’, great at saying he is ‘sorry’ but seemed disinterested in fixing the problem.

After moving in my spot for a year… I’ve decided I needed a maid service (just soooo damn dirty!!).
Had MaidPro come in and not only did she come and just clean… she gave exceptional service with a smile. Yeh… a smile even though I was a slob (keyword: WAS). MaidPro cleaned my house so clean that it was actually cleaner then when I moved in a year back!
I definitely want them back and had already scheduled a second visit in two weeks.

The initial set-​up was easy– Sherman came to our condo and did a walk through. He asked what was most important to us and took notes. The first cleaning was good, a few little things were missed. We emailed and Sherman addressed it with staff. The problem is that things were missed with most all cleanings– consistently something was overlooked. Dusting, sweeping, taking out trash, cleaning mirrors, cleaning sinks– all things on their ’49 point checklist’. The cause, in our opinion, is that the staff are not always the same each visit and they all lack attention to detail. We decided to cancel when we came home and the stove, sink, mirrors and floors were still dirty. I emailed Sherman details and photos and he offered to credit half the cleaning. We still decided to cancel and here is the main reason I decided to write a review. Getting our keys back was impossible. I initially agreed to have our keys mailed back to us. Almost 2 weeks later, no email, no call and no keys. I emailed again and no response. I called and only reached voice mail. When Sherman called back, he said the keys had not been mailed. He said he would mail them that day but I felt uneasy that the next scenario could be ‘your keys are in the mail’ so I offered to pick them up myself. Four phone calls and 2 emails later, I had to insist that I get my keys the same day. Sherman offered no apology and seemed to not care after we canceled. I was told no staff were available to meet me at their office at 4:30pm on a Wednesday. Then, I walk in and an employee I had never met gave me the keys to my building and my condo without asking for photo ID or having me sign anything.

I am a big fan of Maid Pro. Since I use them at my residence in the east bay. I decided to get them a try on my in-law’s house.
I am impressed, 49 point checklist and they did an awesome job. I am a neat freak and very anal about having a clean house. My in-​laws was surprised about the great service.
Must TRy!

We have used several SF cleaning services, and MaidPro is hands down the very best. The work is excellent, and they are extremely responsive to special requests… like when the inside of the microwave needs some extra TLC. They come exactly when they say they are going to come, and stay for the entire time that we’ve paid for. They do every single thing on that checklist! No half-​assed corner cutting! The best part though, is the communication and contact. I get an email reminder, and if I have any feedback or request I can call Sherman, who is professional, helpful and cheerful.
I’m surprised by some of these other reviews. MaidPro is in line, price-​wise, with other services we have used (it’s maybe 10% more, but it is also considerably better in terms of the quality of service). I’m also surprised by the comments saying that the cleaning was sub-​par, because that has not been my experience at all.

I have been getting bi-​weekly cleanings from MaidPro and I am impressed! They have a 49 point checklist and everything looks great when I come home from work! The day after my first couple of cleanings Sherman Lee, the owner, phoned me to be sure I was happy, they truly go above and beyond. I have also added some special cleaning services –the refrigerator and the stove and was thrilled with the results! Very professional and consistent! I had no problems giving them my keys so they could clean when I was at work. When I come home to a beautifully clean home I am overjoyed! It is also nice and convenient that they use my credit card and charge the cleaning the day after the actual cleaning. I highly recommend this business!

Maid Pro is a great house cleaning service. Very flexible, and Sherman is very friendly to deal with. They do a great job, and I always look forward to coming to a clean house after one of their visits.

Efficient. Super nice. Very detailed oriented. And gets to every nook and cranny. They’re very professional and does a great job. They’re not expensive for the kind of service they provide. I will definitely be using their services again. I wish I was rich and could hire them as a live in maid! I can eat off of my floors!

We work in a high rise building downtown and hired Maid Pro to help with a detailed cleaning our office after a long busy season. They performed an amazing job, very detailed oriented. I was very pleased with the end result and had no regrets with hiring them. They were also very professional. I will be using their services again.

The MaidPro staff cleans my high-​rise building, and they keep our lobby and common areas looking very nice. They are friendly and say «hello» and «have a good day» when I see them as I’m passing through. They are also detail– oriented and thorough.

We are very pleased with MaidPro after several months of service. They do an impeccable job and even leave a 49 point checklist showing all of the items/​places cleaned. We have used several other services in our many years here, and have never been as happy with the results as we are with MaidPro.
The prices are fantastic compared to other franchised services and the courtesy and professionalism of the staff leaves nothing to be desired.
From the timeliness of arrival for appointments, to the little touches (like mints and bath tissue origami), I highly recommend MaidPro in the San Francisco.

I recently hired Maidpro, hoping that working with an official cleaning company might provide better service than the alternative. Their strength appears to be in marketing, as we received a ton of follow-​up to our first email inquiry to confirm a booking. But their estimates were way off: They under-​estimated the time needed; their pricing was +50% to other cleaners we’ve had; and the quality was unfortunately very poor: The cleaning was superficial, her vacuum didn’t appear to work, the sheets/​towels were not changed, and lots of obvious spots on counters and shelves were totally ignored — all of which they highlight as part of the regular service on their 49 point checklist. (I will give them 1 star for arranging a Saturday cleaning for our first visit, as it was all our schedule allowed.)
After the cleaner came, I shared detailed feedback via email with the Maidpro representative that handled our booking. I had to follow-​up three times to get a detailed response. They acknowledged that all the items missed by the housecleaner should have been completed, that they’d never gotten this feedback before on this particular cleaner (which I found a bit surprising), and then discounted our fee. So I appreciated the ultimate resolution, but it was frustrating to have such a poor quality cleaning, and then have it require so much effort on my part to finish the transaction altogether.