Lovesac

This is a shoutout for Myles. His customer service is out of this world. I felt really guilty since he went to so much trouble for a Lovesac I got at basically 50% off (shoutout to Lovesac sales!)
I wish I needed more Lovesacs so I could keep patronizing the store. I suppose the least I can do is refer other people here!
Also, our Lovesac is really comfy, but I think that goes without saying.

I recently purchased a lovesac pillow and the Staff is amazing they helped me with great customer service Heather and Miles are fantastic I highly recommend it so stop by and purchase a lovesac pillow

Amazing customer service!!! We called the Pleasanton store and they didn’t answer.
Elizabeth answered right away at this store, answered our questions, helped us purchase a Lovesac.
When the cover didn’t arrive at the appointed time she went the extra mile and made it work.
She gets 10 stars!!!

Excellent customer service here at Lovesac is what you expect with such a premium cost, but they actually do deliver. I generally like to interface with an actual human when I buy from them and their staff at this store has been very accommodating. They’ve gone so far as to send me photos of various fabric color swatches against each other to see if they’d work with my current covers.
My original couch order was through their Valley Fair Mall location and my last two orders have been through this store. Just an all around great experience.
Plus, you know, the furniture is high quality and stuff. Couches that are essentially adult legos? Works for me.

We just had our Lovesac delivered and set up today and so far, so good. But my review is mainly for Elizabeth, our sales gal, who is amazing.
The quality of customers service from this store was very high. Elizabeth helped us for a while the first time and when we went home without purchasing our sactional (initial sticker shock) we were on email with her and the store manager. She offered us various options to bring the price down and we waited for upcoming promotions. She was incredibly knowledgeable, friendly and very professional. She even kept us in the loop with the tracking information and let us know when our couch was being delivered. I’m not sure if I should even say this, but she actually came out to our house and helped set up our sactional for us because we weren’t able to schedule the delivery company to do it in time. CRAZY CUSTOMER SERVICE! Seriously, Elizabeth (and her new trainee Jenny) were so helpful, I just had to get online and write a review. Thank you Lovesac for hiring such a wonderful team. Nice job.
Thanks Elizabeth!

Phenomenal customer service from Elizabeth and Taylor at this store. We came in with a lot of questions and reviewing all our options. They were fantastic!

Don’t waste your time here. 1: All they do is order online, just like you would do from home. 2: They don’t know what they’re doing and give a LOT (I mean a LOT) of mis-​information. 3: Your stuff will arrive much later than you are initially told, and much later than you are told even on subsequent check-​ins (see #2.)
My wife and I recently purchased some new 5-​series pieces and covers to add to our set. We were told the piece and covers would be sent separately but they could arrange to have the pieces «released» right away. Great. We’d love that. We were then told to expect a 1 — 2 week wait for the pieces and a 3 — 4 week wait for the covers. We’d receive an email when either are shipped. 3 weeks go by, no email. I call the store and it turns out they had been ordered wrong. The pieces that were supposed to ship separately were being held while waiting for the covers. I was told again that the covers should be ready soon so I figured waiting would be fine. I wait another 2 weeks (now we’re at week 5 and still don’t have any furniture or update.) I call again and am told the covers are coming from China and are probably stuck in customs. It can take up to 8 weeks (not 4, like we were originally told.) I ask to have the furniture pieces released. I wait another week and have no shipping notification. I call again. The pieces STILL have not been released. We’re at week 6. They release the pieces. I wait another week (no furniture, no update) and call yet again. Now I’m told the pieces AND the covers are on their way. I receive them a week later, after 8 weeks.
Guess what? The covers weren’t coming from China, they were coming from Chino, CA. Clearly, someone at Lovesac in Stonestown doesn’t know the difference between a small town 4 hours away and a MASSIVE country in Asia. I get that it’s only 1 letter different but LoveSac also proudly reports that their products are «Made in the USA» so I think that would have been a clue. Also, with the state «CA» after the word Chino, one should have been tipped off.
Anyway, we finally got all of our pieces after several phone calls and requests, no communication from LoveSac what-​so-​ever, and a wait of 8 weeks when were were initially informed it would be 1 – 2 for furniture and 3 — 4 for covers.
HORRIBLE service. Save yourself the headache and order online. Like I said, that’s all they do anyway. When we initially placed the order, the woman actually pulled up the LoveSac website just as we would have done at home.

My wife and I just bought a Sactional at the Stonestown location. I can’t yet review the couch itself, but I can review my experience with the sales staff.
I walked into the store alone on a whim. I didn’t intend on buying a couch anytime soon, but my wife and I were interested in exploring future options. I was approached by a young blonde hair blue-​eyed sales girl named Sarah. I mention her appearance because immediately I figured she was sent to woo me with her beauty, so that I would leave with a new couch. She definitely wooed me, but with her enthusiasm and her genuine good nature. To be honest, I’ve never in my life met a person with such a high quality of character in plain site. Let me be clear, Sarah is a beautiful girl, but she is an absolutely gorgeous person. She not only knows everything about her product, but she knows how to help you decide if the product is for you. The staff at Lovesac do not make commission, so it was clear very quickly that Sarah was there to help. I brought my wife in to meet her and she too fell for her. She let us take apart a couch and put it back together. She talked to us about her cats and why the fabric she recommended would be good for our own cats. She talked to us about her family and her travels. At one point she became so enthusiastic about our future plans to travel that she refused to sell us a couch. She wanted us to save our money for our trip. We visited her a few times just to be sure we wanted to make such a big investment, since the furniture here is not cheap. It was like visiting a friend. My wife fell ill with the flu the following week and we missed a special deal on Sactionals. Sarah tried her best to get us the deal a week later but couldn’t sway her supervisor. We decided not to buy the couch, but Sarah was not upset or different with us. She was happy we made the decision that best suited us. On her last day as an employee of Lovesac, Sarah contacted us with a special deal that hit the price point we were originally looking for. It turns out that Sarah’s last request as a member of the Lovesac team was that we receive the sale price from the offer we missed earlier. As we settled the details on our new couch, Sarah had a glimmer in her eye coming from the well of tears she was fighting back. She was so happy to end her time at Lovesac on a high note. It was sad for us because we felt like we were saying goodbye to a friend.
This may not help your decision regarding the purchase of Lovesac products, but I like to think that a company that hires people like Sarah knows a thing or two about customer satisfaction.

I wish I can give this a negative 2 stars because the customer service was very offensive and pretentious. The young blonde employee was very rude when she approached us outside. We were simply trying out the couches displayed outside and we made a comment about the sale price. This young lady was so defensive, rude and making rude remarks about our opinions on the sale price. It’s called browsing for a reason. She then literally motioned us away. And said «we are actually selling this so bye bye».

Buyers Beware! Warranty for Sactional products is not what you think! Originally, I purchased my 6 Series Sactional from Stonestown and was happy with the sales staff there. Less than 6 month after purchasing and sitting on the Sactional, I was unhappy with the pilling on part of the seat cushion & I did mention it to the sales clerk, who was nice enough to say I could purchase a replacement. Unfortunately, she didn’t disclose that I could just buy the seat cushion only, but made my purchase at the set, which included the base and the accompanying pillow case. (This was probably $ 130 wasted, but is actually not the subject of this review.)
Memorial Day weekend 2014 I spoke with Carrie Luna in Customer Service and talked about my displeasure with the fabric and she attempted to assist in bringing this matter to the warranty department, since there is a warranty on the Sactional and covers. It took them over 3 months to say that it wasn’t covered, but at lease, Carrie Luna wanted to give me all the options of what I could do. I could purchase just the seat cushion cover from their base set (which was a great option for the least amount of money) or I could buy the entire base set, or the base and side sets. Meanwhile, since I had signed up for their mailing list, I was getting emails about sales. The covers went on sale Columbus Day and I purchase AN ENTIRE NEW SET of Sactional Covers in a brown rhino plush fabric (the seat cushion only was a special order and was going to take 6 — 8 weeks). The pieces arrived in two shipments before Thanksgiving & I opened the first package and found was a rip on the LoveSac tag on the back pillow, which I called them right away to let them know. Well, it took them two months (until last week) to tell me that a perfectly new item purchased through Lovesac is not covered under warranty. Also, when I went to take off the old covers, the metal cleat that holds the bases together, I noticed that the ribbon attached (so you can pull the cleat out) was also beginning to fray and rip after I had removed it.
After spending $ 5000 on the Sactional, you would think that a new simple pillow cover would have been replaced by customer service to make the client happy, but alas, it is not under warranty. .. I have emailed them that I was unhappy with their reply. For the last week my email went unanswered; if they had even bothered to call to try to speak with me or apologized, I would have at least felt like they cared.

I purchased my first «Sactional» down at the Santa Clara Location back in February 2014. Despite a slight delivery snafu, the ladies down in Santa Clara made things right and offered great customer service and I was impressed. Plus I love how comfortable it is to sit in. No sagging yet like my old couch.
Now fast forward to December 2014. Black Friday deals were pretty awesome for LoveSac’s. To add to my 5 Series sectional, I saw a lovely «Birch Phur» Super Sac deal for black friday offered at $ 625 (Awesome since that set itself is $ 600 with no cover usually). I was hesitant at first not seeing the material but waited and waited until Saturday of Black Friday weekend to make my purchase online. The downside: It was sold out online that day!
I chatted with the online specialist on the lovesac website via their chat window option. Supposedly it was sold out company wide and I wouldn’t have found it anywhere. They tried to sell me the Wolf Fur (which looks alright online) but I just wasn’t feeling the dark color. Because I didn’t believe the online specialist, I called around hoping she wasn’t right. I called the Santa Clara Location: nada. I called Pleasanton: Nothing. And then I called SF. #WINNING!
Sarah was the one who assisted and she is AMAZING! Did their store have it? NOPE! BUT what she next was go above and beyond and she told me she could do this: Process this order out (charge my LoveSac card) to secure the Birch Fur Super Sac package, and then she would hunt one down for me because by purchasing it first, that would essentially «hold it» for me if she could find it. Less then an hour later, she had tracked one down in Texas and it was mine.
Talk about customer service! And trust me, I worked at Apple Retail and Trader Joe’s (two jobs that go above and beyond in CS training), LoveSac has blown me away. Shawny Nelson is an awesome CEO (I think he’s still CEO), because he’s training his team right.
The only downside is I wish shipping was a bit faster. I did get my covers today (Saturday) but have yet to receive my actual Super Sac and Ottoman sac. I was hoping the warehouse would have shipped that out first and would have gotten it by now. I’m just eager to set up my super sac. But this is not something I would «ding» LoveSac SF on, Sarah was truly awesome! Hands down, 5 star rating and this is all done VIA email and phone call. That’s even more awesome! Kudos to you Sarah and the team at LoveSac SF.

Talk about service! Ordered couches in May and didn’t get to deliver couches tight away until the house renovation was done. Iris helped me out through the delivery process and was on point about checking in to see when I wanted to initiate the delivery which took 6 – 8 weeks. With Thanksgiving around the corner, she made certain the couches came before then which just happened today… the day before Thanksgiving! Phfeeuwwww. All I have to say is where would you buy furniture and have someone from the store come out to help assemble your purchase? Only at Lovesac. Iris was a godsend to say the least. She came to my home and got all assembled perfectly. Granted I didn’t get the exact customized cushion covers but Iris assured me that she would get me the right ones right away! Amazing! Now… i can relax and enjoy these comfy couches and celebrate thanksgiving with the Family! Thank you Iris and Lovesac, you got a keeper!!!

Sarah and Taylor were awesome! Great deal on veteran sale weekend and so helpful and sweet!!! Love the new fox cover!

I recently purchased a Sactional from Sarah and could not be happier with the experience and the couch. It is not a cheap couch, but it is a well-​built and well-​designed couch that is modular so you can configure it to be exactly what you need when you need it.
At the store, Sarah helped me to determine the right color for my couch to best match the room that it was going in and ensure that it would work well within my house. She provided me swatches and was patient as I took my time in determining the size, shape, and color of the new couch.
When it came time for delivering the couch, Sarah and Tina (the store manager) went well above and beyond to help get things delivered when the delivery company (XPO Last Mile) refused to deliver on any day other than a Tuesday in my area (it is a cabin about 150 miles away from the store) and ultimately delivered the couch themselves so that I could enjoy it!
I had my reservations about the Sactional product after reading some reviews online, but have to say that the reviewers must not have read the instructions because it not only fit together easily and perfectly, but even the covers were quite easy to put on the couch despite them fitting very snuggly around each piece.
Overall, I don’t think I could be happier with the entire experience and am probably going to get another piece to make it a bit larger and another Sactional for a different area.

I bought a sectional couch from this location a couple years back as well as a pillow sac. Both are still in excellent condition and just as comfortable as the day I bought them. You would be hard pressed to find something more comfortable to sit your butt on, trust me.
Excellent friendly and knowledgable staff that will take the time required to make sure you get exactly what you’re looking for. I can’t stress enough how great customer service is here. By far the best experience I’ve ever had buying furniture.
Pro tip for love sac owners: don’t forget about the swappable covers! About a year ago I bought new custom covers for my sactional. Highly recommended for anyone that may have had their sactional for awhile. It’s a little pricey if go with one of the higher quality fabrics but It made it look like a completely new couch.

Fantastic customer service!
I have to give a big round of applause to Iris at the Stonestown Lovesac store. She is friendly, courteous, welcoming… and that was just to my twin two and a half year old daughters!
Stop by the store and buy their nifty furniture, too!

I purchased the 4 base and 5 sides configuration in seawater rhinoplush about a year ago. Overall I’m happy, but there are a few downsides that should be considered.
Pros:
–I still really like the color
–The fabric is great, any small spills have come out right away
Cons:
–Reconfiguring is really difficult, the clamps don’t quite fit and can be quite cumbersome to work with. I’ve probably moved it around four times and it has taken a couple hours each time
–The gaps between the sections can be a couple inches. This doesn’t seem like much except when you’re trying to get comfy and you keep falling into the gaps
–Depending on how you configure, the wooden squares that the bases fit into stick out past the bases themselves. It looks a bit peculiar.
I originally purchased the sectional because I have cats and I wanted to make sure that if they scratched it I could replace just one section. For the almost $ 3,000 that I spent, though, I could have purchased two whole other sofas. I still like the sofa, but I would have purchased something else if I had it to do over.

The staff is AMAZING! We had an issue with our back pillows from our sactional and when we reached out to the staff at Stonestown they helped us out with no hesitation. We were able to replace our back pillows for free under warranty without any resistance from the staff.
A big THANK YOU to Heather, Sarah, Elizabeth and Taylor for providing exceptional service! If you have any questions or concerns, I would highly recommend you come check out Lovesac at Stonestown!

The display room is inviting and bright, and the employees are happy to give you a full demonstration of the teardown/​setup of the sactionals, or, in my case, take fabric into the natural light outside of the store for better photos. The most helpful thing for us was the option, with a deposit, to take swatches of the fabric home to see it in the lighting there. We’re onto our second round of swatches already actually.
If you are interested in the sactionals, in particular, it’s extremely helpful to get on their email list so you can watch for the sales, which roll in often. The store can then honor it, if you would still like to interact with people during your purchase.
I’m still blown away by the exceptional customer service at this store and can’t wait to go back!

Sooo comfy! Awesome couches! Reversible, washable, memory foam couches! Made in the US! Yay Amazing! Helpful and informative service.
Me likey you, Lovsac