Lourdes Scheerer, MD

Review of the billing and not of the Doctor who I found to be pleasant.
I will not return based on the challenges with paying I have had and am frustrated that I was referred here by Dr Margaret Chen which I had assumed were associated with one another and that the records are aligned for accuracy and consistency. Not the case.

Dr. Scheerer only accepts checks & money order as a form of payment for billing – it’s completely absurd that she doesn’t allow her patients to pay their bills via credit cards and/​or via their HSA/​Flex-​Spending accounts. Dr. Scheerer, I hope you’re reading this review because you are seriously inconveniencing your patients!!! It’s 2016, not 1952… your system is completely antiquated, get with the times.

This is a doctor that read my Ultrasound results. I have never met this person so only reviewing for the aspect of practice associated with calling and making a payment.
I called to make a payment, and waiting for over 10 minutes for help and had to hang up and call back later.
Upon calling back later, after about 3 minutes of navigating the call menu, I was told that they do not accept payments over the phone. THEY REQUIRE THAT PAYMENTS BE MADE WITH A CHECK OR MONEY ORDER.
This is pretty highly inconveinent, which is why they get a 1 star review.

I have never met Lourdes Scheerer as a tech performed my ultra sound. The tech herself was very nice. Their office submitted two claims to my insurance company that I saw on my medical website, I was in the area and decided to go into the office and ask them what it was about and the ladies in the office where unable to answer any of my questions and gave me a number to call. Shouldn’t the staff at least be able to answer general questions? After two months the bill came. I attempted to call on a Friday but their office is closed every other Friday and didn’t allow for automated payment. On Monday, I called back to pay my bill. After 10 minutes of waiting for an operator to answer, I was informed they don’t accept credit cards. You can only only pay with check or money order!!! What!!! What world are we living in? Now, I have to contact my HSA, order checks (not sure how long that is going to take) merely to pay my bill. Is she trying to avoid the nominal fee that is associated with credit cards? She is charging plenty for these services to cover the fee. This is very inconvenient for most people and now takes more of my time and effort to send in payment. My time matters as well, should I submit Scheerer an invoice for all the extra time I have spent to pay this bill, it’s about equal to the time I was in for my appointment?

Since I have been given U/​S by her office and never met her, this review is for the inability of accepting electronic payment and their overly pricing. One U/​S for over $ 1k? I am sorry but that’s little too much for what I had anticipated, and for what I received/​or not received. Like others said, I never met her in person and yet I kept receiving bills from her. Anything less than $ 10 makes it super inconvenient to pay by check, and checks only.

This review is in response to outdated and unclear billing practices. Interestingly, I have never met or received medical care from Lourdes Scheerer herself. I received care from an ultrasound tech who informed me that she was busy and could not see me. Lourdes Scheerer does not take credit cards or cash, which I didn’t know until I called to pay her bill. She requires payment via mailed check only, which is not only inconvenient and antiquated but also prevents patients from being able to pay with a medical flex spending card. It’s difficult to fathom why a doctor in 2014 would only accept checks for medical expenses.

My wife went to CPMC do the US for OB about a month ago, and I got two bills from this doctor at Feb, the funny thing is I do not know this doctor at all, the doctor did the US is another person, furthermore, I have no idea why they bill me twice for one service.
I tried to connect to her bill office which is not in SF, the office is located at Novato, and they told me that they made a mistake, the first bill I received is wrong, I should not pay it, instead of paying the first one, I should pay the second one, WTF… I have to write another check to them and mail the check to them again, WTF, I am wondering if there is any place I can complain about this case…

This review reflects the difficulty in paying a bill. There is no way to pay Dr. Scheerer with a credit card which makes it difficult for patients. With today’s technology Dr. Scheerer should update her policy and create an overall better patient experience.

This review is not for Dr. Sheerer’s medical capabilities, but for her billing and payments practice. Dr. Sheerer is not set up to be able to take credit cards for payments, which means that if you use a debit or credit card attached to a Health Savings Account (HSA) or Flexible Spending Account (FSA) you are not able to pay your bill this way. The only option is to pay with a written check and, if you choose, to be reimbursed by your HSA/​FSA. I found this to be inconvenient and antiquated.

Dr. Scheerer is SUPERB and her staff at CPMC OB/​GYN Ultrasound provides EXCELLENT care and service! Now Ladies, what sets us apart from our male counterparts is our unique and very special bodily organs, which I’ll refer to as our Very Important Parts (VIPs). We need to insure our VIPs are healthy and functioning at full capacity. .. for our age, that is! :-) Pelvic pain? Abnormal bleeding?. .. This is the place to go to get it checked out! Being a health care professional who has worked in women’s health for many years, I feel I have a pretty keen sense of recognizing good care. Well, Dr. Scheerer and her crew are AWESOME!
First off, service is top-​notch! I’ve been a frequent patient to this wonderful office for the past 10 years and I’m so fortunate to be under their care. Whenever it’s time to make an appointment, a live person always answers the phone promptly, within one ring. Yes, one ring! Imagine! Unbelievable for a medical office! Also, I’m always able to get an appointment the day and time I’ve requested. Upon arrival you’re greeted by pleasant staff and the registration process is very efficient. The waiting area is bright and spacious, with a great selection of magazines. Wait time is usually less than 5 minutes and they’ll even see you earlier than your scheduled appointment.
All the techs that I’ve come across are courteous, warm, friendly, and well skilled. A number of times I’ve been lucky to have as my tech, Julie, who is absolutely AMAZING! Her testing room is very spacious and cutely adorned with pictures of kittens and puppies. When the exam begins the lights are dimmed, which allows for clearer viewing and also sets a soothing mood. Julie is extremely thorough and very knowledgeable and informative. She guides you through every step of the exam and informs you of what she’s checking and what you’re seeing on your own personal viewing screen! She even showed me my VIPs in 3D! ;-) The exams are very thorough but yet efficient as I’m always done within 15 minutes!
Whenever an abnormal or suspicious finding is seen, here comes Dr. Scheerer, the Ultrasound Expert! She is very knowledgeable and her diagnostic skills are excellent! A quick review of the images and she knows exactly what the problem is, clearly identifying the finding. She is also very well skilled. When I needed a more involved procedure, she was quick and pain free. No discomfort whatsoever! Dr. Scheerer gets it done and does it well!!! On top of that, she’s very pleasant! Dr. Scheerer, I know you’re a behind-​the-​scenes type of doc, but your great work does not go unnoticed! You are AMAZING!!!
The only uncomfortable aspect of the ultrasound exams is the preparation. One hour prior to your appointment, you need to drink 3 to 4 glasses of water and hold it! No trips to the bathroom if you can. As I approach my appointment time, I feel as if my bladder is about to explode from the pressure and pray that no one turns on the faucet! Other than that, everything is great!
A big THANK YOU to Dr. Scheerer and her wonderful staff for all the excellent care and service!!!