L’Occitane

I tried to return something here — completely unused — but because the box it came in was slightly dinged from being in my purse they wouldn’t allow me to even exchange it.
Customer service. Have you heard of it?

I love visiting this shop for my usual bi-​monthly replenishment of their incredible shea butter lotions and soaps.
Service is friendly even when I’m in a rush and probably being rude lol. Sorry ladies ;-) But here ya go 4 stars for putting up with me.

Always a great pleasure shopping here. Great products. And the sales people are always nice and friendly!

A splurge but the gift boxes/​sets/​travel sizes are good deals for the indecisive. Previously I was a fan of the peach blossom set as a gift, as well as the rich lip balms and shea hand creams. This time around, the almond hand cream smelled delicious (and smoothes), but the real winners were two of their Grasse Collection scents: specifically the Jasmin & Bergamot (fresh, sweet floral) and the Vert & Bigarade (vibrant citrus). Another gift, I opted for the La Collection de Grasse travel fragrance set which included those two and the others, Magnolia & Mure and Vanille & Narcisse eau de toilettes. Purchase the full-​size eau de toilette from the collection and any other item from the store and they will throw in a shower gel from the collection ($ 20 value) for free. Both of the people at the store who helped me test the different ones were very nice.

Wonderfully smelly wares will find you at L’Occitane!
I’m a huge fan of honey & lavender & these people have both…& in abundance! (Or at least used to have…)
When I went here a couple years ago, looking for a potential Xmas gift for Sis, I was instead totally diverted to ME & their honey products — in fact, they were having a huge sale due to an unfortunate discontinuation… so I totally stocked up on their stash of Honey Perfume
Eau Du Toilette or whatever you want to call it, I can vouch it’s potent & smells delicious
I bought out both kinds they had — Honey-​Lemon (a light, summery smell) & also the Honey-​Vanilla (a heavier, wintery smell). I absolutely love these scents & receive all kinds of compliments whenever I wear them
This past Xmas, I lucked into their lavender body lotion & hand cream. Very thick & creamy & strong scent of lavender w/​out being soapy… wish there were equally delightful bath products but I wasn’t as tempted
So L’Occitane, you’ve a HUGE fan in me & let’s bring back the honey!

Shea butter heaven, say no more.
I stick to the non-​scented items as they seem to be more moisturizing.
Why isn’t there a store in the East Bay?

I’m in LOVE with the almond shower oil. I keep coming back for more. The product smells so amazing, the oil isn’t overly greasy or too light. The moisture and scent lasts all day. I’ve never tried any other products here, but I can’t wait to try the peony products next time around!

Ok~I admit I’m a L’Occitane addict. There! I stated my POV! I shopped at the French Quarters location in Seoul, South Korea (sorry-​I can’t Unilocal this location YET, but when Unilocal does open Asia Unilocal-​I am SO UnilocalING this place for sure), three Las Vegas locations, five CA locations. .. yes. .. oh, yes!

The L’Occitane lotions are my tried and true defenses toward dry skin. It’s the only one of its kind that allows for continual skin moisturizing that can hold up to my frequent handwashing when I’m on the job. I literally have to wash my hands about every 20 – 30 minutes throughout my shift. I assure you that I am not OCD. The products smell amazing and the lotions have a smooth, creamy texture that doesn’t leave a weird residue.
The new lavender collection is brilliant! For those of you who are lavender obsessed like I am, this is a must try!
The sweetest customer service can be expected here. I can’t help, but indulge a little more than usual whenever customer service is this good. With L’Occitane, I will indulge as much as I can!

I live across from the mall, so I usually come here to shop, but I don’t often visit this particular L’Occitane! I did go in last week and it was a great experience. The sales girl asked if I needed help, when I declined, she allowed me to browse freely. The item that I wanted was out of stock, but overall I had a nice experience here

L’Occitane products are great, and def. worth the high price tag. But what makes this store truly exceptional and the 5 stars rave is the staff, mainly one person.
I believe that there’s only one full time staff, a blond who has tattoos. She KNOWS EVERYTHING about L’Occatine! I feel so ashamed bc I always forget her name. And I’ve spoken to her just about every time I go to Westfield =[ Anywho, she looks like she’s in her late 20s to early 30s, but shhh! She’s actually in her 40s! You can ask anything about products, even the ones that are reserved solely for the European or Asian market. She gave me a brief preview about their 2011 makeup collection, which isnt even out in stores until a month or two later.
Oh, and you can always stop by and ask for free samples without purchase =]

Lemme try pronouncing it before I write a review, LOX-​EE-​TAN.
Now I can tell you what’s my favorite skin care brand, L’occitane. I’m not using their product because most people think it’s classy (is it?). I’m using it because it’s effective. My skin does not recognize brand nor price so what do it cares if it’s cheap or not. It recognizes quality that really works. And so far my skin has been really happy with it.
When I go to their store, I hardly ask for assistance. I just read the ingredients and the effectivity of the product which is written on it’s box and I match it based on the quality of the skin I have ’cause who else knew my skin better than me. So I suggest when you go to their store to take your time (if you have) and look what product is best for you.
Also, so you’d be comfortable paying for a product that’s really best for you, I suggest to ask for some samples and use them before purchasing them. That way, you’ll know if it will work for you or not. They only give full refund to your credit card that you used in purchasing the items if they’re unopened and within 14 days. If you return unopened items beyond 14 days, they’ll give you a store credit. THEY DON’T GIVE CASH REFUNDS even if you bought them using cash. You can exchange it with other products or they’ll give you a store credit.

So, yes, I do love this store, and no, I am not from France.
Unlike other reviewers, I have always received good service at this location, and today was no different. Ashley helped me today, and was the one who had to lend me a shoulder, after letting me know the Verbena Shampoo I love and have used for a year or so, is no longer being made for their stores (only for hotels).
There are different variations of the Verbena, and the newest is the Citrus Verbena, which is waiting for my use tomorrow… Verdict is still out on it.
I also love their Shea Butter Hand Cream. The items are a bit pricey, however I feel it’s worth it when you are spending it on yourself!

First off, I always thought this place sold chocolates or something, because their store was always kind of dark, and their shopping bags looked like something that would have came of Godiva!
This place is great, I love the scent of their products, or at least CERTAIN things by them. Being a fan of «natural» scents, I found this place to be amazing. They always greet you when you come in, making you feel welcomed. I love, love love their Aromachologie hair stuff! I know that not many people dig the smell because they might think it’s kind of strong or not their type, but damn! It makes me want to get up in the morning to wash my hair just so I could smell it again. Yes it’s that good. Their prices are not soooo bad, but it is on the high side. The good thing about this store is that you can buy smaller products, or keep track of their gift and travel sets, which are of better value. They got great products for sensitive, dry skin which is a plus. I always get great customer service whenever I’m in here, they have always been helpful. Another great thing about this place– the samples you get when you buy something!

I hate the smell of their products and their packaging. Yuck.

I love their hand creams and just stocked up for the year. They have really good sales on their holiday packaged items. One tube of the 5.2 oz hand cream can last me 6 – 8 months. I am fond of floral — so rose and lavender are my favorites. I find these scents to be pleasant and comforting. It is nothing like the strong pungent scents that Bath & Body Works offer. I’m happy cuz I got these large tube hand creams on sale.
The staff was friendly and asked if I would like to purchase the body cream as it was also on sale. But I declined and the cashier wasn’t being pushy.

This cozy sized and proportionately fragranced L’Occitane location was a joy to shop in. The two staff working yesterday, Kevin and Nora, were welcoming, helpful, and best of all, laidback and completely unpretentious. With Kevin’s assistance I came out with a lovely little gift pack for my brother. My brother, a 20 year old college student living in a house with 5 other men, carries on the family tradition of pale dry skin, but refuses to use any product unless the packaging is sufficiently masculine-​looking. I ended up with cleansing milk (BIG MANLY BOTTLE WITH MANLY BOLD LETTERING), hand cream (IN METAL TUBE CONTAINER, MATERIAL OF WEAPONS AND MACHINERY), bar soap (NO ROUND EDGES, LINEAR AND SMELLS LIKE STRENGTH) and shea butter (SHEA OF… okay well at the least container isn’t pink and it does’t smell like apple candy or roses). After dropping more money than I ever thought I would on a gift for my sibling (I wuv wu widduh bwudah) I was very tempted to also purchase the honey scented fragrance diffusing contraption, limited holiday edition donchya know, but I will try to be satisfied with the samples I got.
My holiday tip: I was looking at this oddly shaped soap on the counter which Kevin explained was based on a blind sculptor’s vision of a teddy bear. L’Occitane partners with an organization called Orbis, an NGO working to eliminate preventable blindness, one of their projects being donating all the proceeds of this teddy bear soap. Many L’Occitane products are actually labeled in Braille as well, which I thought was pretty interesting. That little teddy bear will be a pretty great stocking stuffer if you ask me, and at 5 dollars it’s probably the cheapest thing in the whole store. You’re welcome.

My friend came back from France with some gifts for all of us. Apparently on his post frog journey he discovered this shop. He was mortified to find the same exact products/​brands that he so thoughtfully brought back for us. Let this be a lesson, you can save a lot of $$ in airfare. Take a week off, stay in bed and relax, surf the net and use Photoshop to put yourself in exotic places and shop at L’occitane — wa-​la! Instant vacation.

Bought a bunch of soaps and lavender body lotion and facial cleanser. Unfortunately it must be the fragrance every time I use the body lotion I sneeze quite a few times :(The facial cleanser is also making my skin dry… The soaps have a much lighter scent and are better.

Great place for gifts. Also feel free to indulge yourself while you’re there… If you’re a dude, they’ve even got nice stuff for you… Shaving stuff, moisturizers. Many nice smelling soaps (including one with bourbon) that aren’t too flowery. It’s not cheap but I get the Verbena soap. It’s substantially sized and lasts a lot longer than the grocery store crap. A great place to start your journey to metrosexuality.