Live Nation

just wanted to leave a shout out to Live Nation for leaving a man in a wheelchair and his kids (my dad, my brother and myself, and our partners) waiting out in the rain at will call for 3 hours, only to eventually admit their mistake, giving us 5 random «better» (actually worse) tickets, allowing us to enjoy only 1 out of the 4 of the artists we paid to see. (my dad has cancer, and this may have been his only chance to see Lamb of God, a band he’s loved for decades, and he spent their set sitting in the rain outside.) and to top it all off, now that we’ve filed for a refund, Live Nation now claims we never showed up. i spoke with three different LIve Nation employees that day in Tampa, over the course of those 3 hours (all of them that were working will call, one of which was a supervisor who conveniently left after speaking with me), and yet they somehow don’t remember us. at the very least, the incident should have been documented in some kind of way. yet here i am, paying my credit card bill for this concert we barely got to see…

Would also like to chime in that I would do negative stars if possible ‚(
Wanted to warn people that their mobile site is jumpy & charged me TWICE the amount I authorized. When I finally reached customer service (on hold for 20 mins), I was told it would take 5 days to clear, & that the website «has been doing that lately». So I called after more than 5 days, and they told me the first employee I spoke to was wrong & they cannot refund a resale order… I never authorized a resale order. Unbelievable!

I really wish I had read the reviews before purchasing tickets on Live Nation. Fees were absurd. In addition to fees, I was charged an additional $ 7 per ticket to a third party for insurance. I did not see a way NOT to purchase insurance, and I can’t see any way to cancel the charge. Would give them negative stars, if it were possible.

Just the worst experience ever trying to buy a ticket to Acoustic – 4-​A-​Cure at the Masonic in SF.
Ticket prices are high enough, why pay a service charge for no service or bad service.
Bad payment options, not every one uses Citi Bank or should they.

Worst on-​line store… They are only still alive because it is hard to lodge complaints… I bought a fan t-​shirt for a gift. Ordered with a 2 day shipping charge… No information, no e-​mail no nada… After 3 e-​mails to them about the order, I get an e-​mail 11 days later that they were GOING to ship the merchandise. Still don’t have it yet… DOn’t buy it for a gift unless you want to give it a year later.
They don’t deserve anything with even one star in it.

Look I spent 381.00 on three tickets to Linkin Park @ the sleep train Amphitheater But the actual cost per ticket was 49.50. That was the first mistake i made. When we got there, we used the parking of the venue The live Nation staff that was directing where rude, and sloppy, screaming profanity and generally rude and unhelpful. upon leaving the event i watched a staff member assault a attendy while trying to cross the street. He screamed profanity at the guy and tried to forcefully drag the man across the street and when that didn’t work he tried to force him to the ground. It was outrageous! A total wash! I will Never use this rip off company. Totally unsatisfied with the experience! Get a reign on your staff and your overly exorbitant ticket prices!!!

Live Nation Entertainment is the result of a merger of Live Nation and Ticketmaster, and has negotiated/​imposed contracts with all major venues in this country to have exclusive rights to sell tickets online to all events at these venues.
Live Nation creates a monopoly, and attaches a minimum service charge for all online ticket purchases. The service charge in my case was $ 10.50 in addition to the regular $ 29.50 price to see the 4^th of July concert at the Mountain Amphitheater, and $ 13 in addition to the regular $ 37.50 price to see the Andre Rieu concert at the SAP pavilion in San Jose.
In addition the company charges for VIP parking at the Mountain View Amphitheater at $ 40 per car. Apparently after the concert ends, the VIP parking people get to leave first, with all other parking lots who paid $ 10-​$ 15 forced to wait until all the VIP cars in line have left. This can be up to an hour wait just before the first car can leave the non VIP parking lot.
There have been artists that have tried to have concerts at venues without the Live Nation surcharge, but this has been unsuccessful due to the binding contracts between LN and the venues. You may be able to circumvent the charge but only by purchasing the ticket in person at the box office beforehand.
Never buy a ticket through Live Nation, unless you are absolutely sure you are going to use it, and not some friend, nor have a cancellation. Otherwise you will run into all sorts of hassles and difficulties.

I went to an event in Atlanta and made the mistake of paying Live Nation in advance for parking. The parking was atrocious! I paid in advance for parking through Live Nation and when it was time to leave, there was no one at the gate to take my ticket to lift the gate and allow us to exit.
We had to call customer service, provide my name the ticket number and then wait until she could figure out how to open the gate remotely. I wonder how many people paid Live Nation in advance for parking and then had to pay Laz Parking to actually leave.
I will never pay Live Nation in advance for parking!

Horrible company. It took me a while to learn, though. Let me explain.
Last year, I purchased the country megaticket online. Although the fees are ridiculous and the website is marginal at best, it’s the only way I’ve found to purchase them. I printed the confirmation with the dates of the concerts, and planned quite a few of my summer nights around them. While the concerts were fantastic, I was very upset when I showed up for the Rascal Flatts concert only to find out that they had played the night before. My fiancé was even more upset, as he had planned to ask me to marry him at the concert. Thanks for ruining a romantic evening, Live Nation.
Even though the mistake was theirs, they refused to refund me for the concert tickets, saying that the artists and promoters wouldn’t let them. And, of course, they wouldn’t give me any direction as to who I should contact. Seven emails later, I gave up.
Stupid me though, I bought another country megaticket through them this year. 4 of them total. It’s now April 22, and the tickets were supposed to have been emailed to me on April 15. They weren’t, and Live Nation is saying they were mailed on the 18^th. I still haven’t received them, and the friends that I purchased them for can’t make this concert and will likely not be able to sell them because they don’t even have a ticket in hand. The snarky customer service reps refuse to do anything at all to help me, and I’m stuck with the stress of wondering if I’m even going to get my tickets.
Buy your tickets from ANYONE other than Ticketmaster or Live Nation if you can help it. They’re awful. If anyone out their has recommendations on other places to purchase concert tickets, I’d be really appreciative.

I won 2 tickets to the Il Volo concert at the Gibson Amphitheater in LA and was planning on having my parents go. The day before the performance, I was told that the LiveNation rep confirmed that the tix would be at Will Call in my dad’s name the night of the concert. After dropping off my parents, I was almost all the way home, when I got the frantic call from my father… there were no tickets for them! They checked under every possible name, I went back to the box office, but nothing could be found. I was beyond livid as I had no proof whatsoever and nothing to show that we were supposed to have tix.
I contacted the rep through the newspaper which had given away the tickets and she told me that she would get to the bottom of this. It is now December (the concert was in September) and the LiveNation rep refuses to contact her, let her know what went wrong, or offer any kind of token to make up for the major disappointment, let alone give an apology! Looks like LiveNation couldn’t care less about the people keeping them in business with all the one star reviews here. Pathetic people working at a greedy company.

So green day tickets go on sale on saturday. Myself and 25 of my friends try to get tickets — submit my purchase 6 seconds after actually getting that stupid code thing right (record timing for me)…no luck… all 25 of my friends mysteriously had the same luck. Oh well, gave up and hopped in the car only to listen to a commercial on live 105 advertising a competition for tickets of the «sold out» green day show… that was 10.15 (tickets went on sale at 10)…mmmm…now i know it would be safe to assume this would be sold out but i smell a very large filthy rat here… tired of livenation actually not offering any tickets and just pretending to do so to market their website and other shows!
You guys are the worst of the worst and deserve a hot poker where the sun don’t shine! I wish there were other options for shows and realize i am farting against thunder with the monopoly you have but i will do my utmost to boycott your shows every opportunity I can get! Swine and vermin!

Wow.
I purchased tickets a while ago to a show that will be problematic for me to get to, a thing i didn’t know at the time. Forget the fact that they just attached a $ 14 tickets insurance or what not that I had to cancel on the phone especially without me confirming it, just forget that.
Today I called and tried to exchange the tickets for the same show, but a different date (there are so many choices, really, and it’s not like it’s full or anything), or a different time of day. I called them and asked them to do so. They wouldn’t answer until I gave all my details, but not in a nice way.
The lady on the phone just shot the questions at me in such a rude manner.
Then she said they don’t allow anything like that. I asked if she’s sure, as I’m not into cancelling or changing it for a different show, just a different time as I don’t want to lose my money or mind throughout the ordeal. «Nope, I’m sorry». She then asked if there’s anything else she could do for me. I, of course, said no, and she said bye and have a nice day. As I started to say my «thanks», i didn’t even make it to the «ank» part of the word, as she HUNG UP ON ME.
That lady was a customer service representative. Did she serve the customer? No.
Steer clear of this company if you are, well, human. Yep.

I love going to concerts and I love supporting the talent that is able to create the amazing music I adore seeing, but when the artist understand their clientele and prices the tickets to fit within their budget, then companies like Live Nation slap a fee that accounts for 50% of the ticket price and the fee is per ticket instead of per transaction, it makes going to the concert more of an attempt to figure out how to get around the fees than being excited to buy the ticket to support the talent.
It is understanding that ticket companies need to make money, but when I use other websites, I don’t mind spending money on the fees when they make sense. Like StubHub, you pay one transaction fee (or whatever they call it) and can buy 1 or 14 tickets and the fee is the same.
I’d really like to see more shows and if I’m seeing lots of $ 12 shows thats great, I just don’t want to spend $ 12 for the ticket and $ 9.50 for a surcharge. I’m not going on a plane and owe a fuel surcharge. Why doesn’t the rental of the space cover the ticketing costs? Poor business model.

Oh, we can’t go less than one star?
Pity.
Explain this Live Nation — how does a venues that gets at least 2,500 people sell out in less than a minute? Less than 60 seconds, and 2,500 spots just up and vanish.
«Oh, Max, you silly goose, that’s easily explainable, what with all the people in the area and advances in tech…»
Really, those are the reasons? Wow, I totally forgot I was calling you from my smartphone, and the Bay Area has well over 1,000,000 people. Say, while we’re at if Live Nation, can you explain to me why not more than 5minutes after the show I wanted to go was sold out, tickets were already available on StubHub and Ticket Direct?
«…»
Hello, Live Nation representative whom I’m totally going to thrash during the customer service quiz after we hang up, do you have a snarky quip for those salient facts?
«…»
Yeah, fuck Live Nation, fuck Ticketmaster, fuck their off-​spring, and fuck the Fillmore and any other venue that uses these parasitic leeches.
It’s called «Dynamic Pricing», it ensures that both the venue and the artist are the ones who monetarily compensated for demand. It’s not called a scam, and it’s not called spamming a call center with computer programs run to ensure that all the tickets are purchased for an event, thus driving up the prices of re-​sell.

Do NOT patronize Live Nation or its Affliates!
I was absolutely humiliated at The Fillmore SF when I went to pick up my will call ticket for A Perfect Circle on Nov. 16^th. My brother gave me a great birthday gift this year. Although it was a late present, he purchased a Meet and Greet ticket for me. When we realized the ticket had his name on it and was only able to picked up via will call, my brother called LiveNation to resolve the name issue. We were given specific instructions on how to address this problem. Live Nation said that I should take a copy of my brother’s credit card and the print out of the Live Nation confirmation page to the venue on the night of the show to pick up the ticket. My brother even went as far as making a copy of his credit card, license, confirmation page, and confirmation email for me to take along as I flew from St. Louis, MO to San Francisco, CA for the show.
When the box office opened for the Meet and Greet ticket holders only, I was belittled as I presented all the information Live Nation instructed me to have. I was accused of stealing my brother’s wallet and ticket information. As I explained the instructions given to me by my brother from Live Nation, the woman in the box office kept interrupting me, accusing me of nonsensical senerios. Her tone was not professional in the least bit. She was yelling at me as if I were an idiot for flying across the country in attempts to steal my brother’s will call ticket. When I was not able to name the person my brother spoke to at Live Nation, she ended her accusations with calling me a liar. «Now you’re lying to me. You’re a liar! You don’t need to lie,» is what I had to endure since she held my ticket. I was afraid that she wouldn’t let me retrieve the will call ticket if I stopped her from talking down to me and calling me a liar. So, I stood there while she yelled at me in front of everyone for no good reason. It was embarrassing, unprofessional, disrepectful and uncalled-​for.
Unless you appreciate being called a liar and a thief by the woman running the box office, please spend your money with other venues.